Help us make CourtReserve Better!

📢 We greatly value your innovative ideas. To enhance our platform, we're temporarily pausing the idea board submissions until September. During this period, we kindly invite you to share your thoughts/ideas via our live chat or at [email protected]. This change will help us prioritize your ideas better and craft the most efficient solutions for you.

We understand this is a change in process, but we believe it's the best way forward. We'll alert you as soon as the idea board is ready for your new submissions. Your continued partnership means a lot to us, and we're excited to continue delivering the best experience possible. Thank you!

+198
Accepted

Tournament Manager

Tim Owens 6 years ago in Add-On Modules updated by Colin Rowe 11 months ago 8
+138
In Development

Ability to customize all system Emails

Tim Owens 4 years ago in Notifications / Email / SMS updated by Staff Pickleball Palace 4 months ago 25 8 duplicates
+119
Waiting on Votes

Staff Timeclock

Tim Owens 4 years ago in Add-On Modules updated by PickleSpot IndoorCourts 3 months ago 12
+116
Accepted

Integrate Quick Books

Tim Owens 6 years ago in Transactions/Financials updated by Whitney Hanley 1 year ago 5 1 duplicate
+84
In Development

Ability for players to purchase a Virtual Gift Card

Tim Owens 3 years ago in Any other Ideas / Suggestions 😁 updated by Leigh Samuels 4 months ago 11 1 duplicate

+198
Accepted

Tournament Manager

Tim Owens 6 years ago in Add-On Modules updated by Colin Rowe 11 months ago 8

This would be an "add-on" feature to the CR Platform that would allow you to run internal tournaments including:

* Registration

* Player Check-In

* Score Posting

* Brackets

and more.. 

TBD
+138
In Development

Ability to customize all system Emails

Tim Owens 4 years ago in Notifications / Email / SMS updated by Staff Pickleball Palace 4 months ago 25 8 duplicates

The idea here is to be able to replace the CourtReserve email text with your own custom text for each email / notification that is sent out.

+119
Waiting on Votes

Staff Timeclock

Tim Owens 4 years ago in Add-On Modules updated by PickleSpot IndoorCourts 3 months ago 12

The idea here is to provide a simple clock-in/clock-out module for staff.  Time reports will be presented along with PTO features and future payroll integration with other companies.

+116
Accepted

Integrate Quick Books

Tim Owens 6 years ago in Transactions/Financials updated by Whitney Hanley 1 year ago 5 1 duplicate
TBD
+84
In Development

Ability for players to purchase a Virtual Gift Card

Tim Owens 3 years ago in Any other Ideas / Suggestions 😁 updated by Leigh Samuels 4 months ago 11 1 duplicate

The idea here is to allow players to purchase a "virtual" gift card at different prices and then the ability to redeem that gift card to add "credit" to their account.  Just like the Amazon gift card model.

+60
Waiting on Votes

Domain forwarding with masking

Drew Seath 1 year ago in Any other Ideas / Suggestions 😁 updated 10 months ago 10 1 duplicate

I thought I'd added this as long as two years ago but maybe not...

We forward our domain to our CR site and would like for you to support domain forwarding masking so that the URL shows our domain name not CR.  This will avoid confusion from our users.

+53
Accepted

Front Desk Dashboard w/Analytics

Tim Owens 6 years ago in Check-In / Attendance Tracker updated 3 years ago 5 1 duplicate

We need a front desk dashboard to see all reservations/events and a quick way to check in members when they walk into the club.

+43
Waiting on Votes

Employee "pin" login number.

Lauren Marler 2 years ago in Settings / Configuration / Permissions updated by Carson Savage 2 months ago 2

We have many employees that operate Court Reserve daily. However, this can become an issue when we want to check what employee is doing what. Usually our opener will log in as themselves and it will stay that way for the whole day. If another person charges someone incorrectly or checks in the wrong person there is no way to tell who it is because it's logged in as the first employee. Usually we try and tell our employees to log in and out every time they do something but that doesn't always happen. I would like to request a "pin" function so once Court Reserve is inactive for a certain amount of time (maybe a couple minutes?) they have to use their pin to log in as themselves to complete an action. This way we can accurately see what employee is doing what and can track these mistakes more accurately or commend the employees that do something well. 

+43
Accepted

Lottery System for Courts

Tim Owens 4 years ago in Schedulers updated by Kim Lehman (Product Manager) 1 year ago 6

The basic idea here is to allow people to sign up for a timeslot. At a predetermined time, the court allocation process will begin and the courts will be allocated based on a set of rules.

+42
Waiting on Votes

Ability to require approvals on specific Memberships

CRBooking Support 3 years ago in Memberships updated by Steve Planck 1 year ago 5

Currently it is a single setting to determine whether all memberships require approval or not.  It would be nice to have this setting for each type of membership so that most do not need approval but a few types do

+37
Accepted

Discounting

Tim Owens 3 years ago in Events / Programming updated by Adrian Montoya 5 months ago 15 2 duplicates

Ability for customers to get a discount when they sign up for so many events or spend so much money - a way to auto discount? 

+32
Waiting on Votes

Booking restrictions that only include reservations made by the member

Kate Holzhuter 2 years ago in Reservations updated by Louis Patitucci 1 year ago 3

Allow each member to book a maximum # of hours each week, without including reservations that they were listed as a player. Only include reservations they booked themselves.

+31
Waiting on Votes

Partner with a vendor that allows mobile payments so that an iPad can be used as a kiosk

Ricardo Callado 3 years ago in 3rd Party Integrations updated by Michael Davila 1 year ago 5


For smaller gym that do not have a front desk or computer, having the option to put an iPad on the wall to allow mobile payments (like Square reader) would help streamline the guest payments. 

+29
Accepted

Schedules/Sessions inside of an Event

Tim Owens 4 years ago in Events / Programming updated 3 years ago 3 3 duplicates

The idea here is to have one event with multiple schedules.  This will allow clubs/organizations running seasonal programs to have one event and add multiple days/times to the event in terms of a schedule.

TBD
+28
Waiting on Votes

Automatic Batch Billing

Ricardo Callado 3 years ago in Transactions/Financials updated by Chadwick Campbell 1 year ago 6

Having the option to automate Batch Billing (invoices and payments) on a certain date of the month. 

+26
In Development

Allow Clients to Purchase Packages

Michael Dingwall 2 years ago in Reservations updated by Wayne Leckie 3 months ago 9

Currently Clients are not able to buy Packages online. These can only be sold by Admin or Sub admin. 

When booking online the system prompts users only with the Drop in price instead of the ability to purchase larger pass packs online. This increases workload of admin as individuals wait to purchase in person. Further it does not allow individuals unfamiliar with the facility/club the knowledge base of these programs.

I recommend adding the ability for clients to see all payment options available which booking online.

+26
Waiting on Votes

Allowing free guest passes within a membership

Dave Velardo 2 years ago in Memberships updated by Karen Ottenhof 2 years ago 2

there is not a way to set this up to where a membership type can have 2 FREE guest passes per year

+21
Waiting on Votes

Events report - summary

Eidi Claro 1 year ago in Reports / Event Reports updated by Carson Savage 2 months ago 2

Hello,

We need a simplified version of the Events list report with just the essential columns so the all the attendants can just copy and past from CR to an email.

The columns are :

Category, Name , Date , Time and Recurrence

Here is a sample of the report :

Category Name Date Time Recurrence
Hotel Pickleball Group Event Hotel PB 101 Class 5/27/2023 9a - 10a Weekly (Sa)
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 9a - 10a Custom
Open Play Intermediate - Advanced Intermediate CoEd 5/27/2023 10a - 12p Weekly (Sa)
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 10a - 11a Custom
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 10a - 11a Custom
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 10a - 11a Custom
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 10a - 11a Custom
Open Play Advanced - Competitive - Expert CoEd 5/27/2023 10:30a - 12:30p Weekly (Sa)
New Member Assessment Lesson Lesson/Assessment 5/27/2023 11a - 12p SingleOccurrence
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 11a - 12p Custom
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 11a - 12p Custom
Hotel Pickleball Group Event Hotel Guest Only Reservation 1 HR 5/27/2023 11a - 12p Custom
Open Play Saturday PM Beginner/3.49 and lower 5/27/2023 4p - 6p Weekly (Sa)
Open Play Saturday PM Advanced/3.5 and higher 5/27/2023 4p - 6p Weekly (Sa)
Hotel Pickleball Group Event Hotel Reservation Only 5/28/2023 8a - 9a SingleOccurrence
Open Play Sunday AM Beginner/3.49 and below 5/28/2023 9a - 11a Weekly (Su)
Open Play Sunday AM Advanced/3.5 and higher 5/28/2023 9a - 11a Weekly (Su)
Hotel Pickleball Group Event Green Family Pickleball 5/28/2023 9a - 11a SingleOccurrence
Open Play Sunday PM Advanced/3.5 and higher 5/28/2023 4p - 6p Weekly (Su)
Passholder Social Event Ladies Monday Fun Day 5/28/2023 6:30a - 8a Weekly (M)
Open Play Weekday AM Advanced/3.5 and higher 5/29/2023 7a - 9a DailyWeekDays
Hotel Pickleball Group Event Hotel Reservation Only 5/29/2023 7a - 8a SingleOccurrence
Hotel Pickleball Group Event Hotel Reservation Only 5/29/2023 8a - 9a SingleOccurrence
Open Play Intermediate - Advanced Intermediate - Advanced CoEd 5/29/2023 8:30a - 11a Weekly (M,Th)
Hotel Pickleball Group Event Hotel Reservation Only 5/29/2023 9a - 10a SingleOccurrence
+21
Waiting on Votes

Setting priority of Courts on what can be booked.

Kristen Larrick 3 years ago in Reservations updated by Chris Lanzone 11 months ago 3 1 duplicate

if facilities have pickleball courts painted on tennis courts, they generally have 2 courts per 1 tennis court. Can we add an option to force members who book pickleball to have to book Pickleball A and then Pickleball B before ending up booking pickleball courts on the second tennis court?

if pickleball courts only utilize half a tennis court, we dont want to block 2 tennis courts by only using half the court for pickleball. We want to book both halves of 1 tennis court before allowing members to book another pickleball court and blocking the second tennis court.

+20
Waiting on Votes

Report function for all Court and Instructor conflicts on the court sheet

Adam Virga 1 year ago in Reports updated by Beverly Raelson 1 year ago 4

We would like to be able to run a report that can identify dates and times of any type of conflict that may exist anywhere on the schedule. Mainly for court conflicts and instructors. 

+20
Waiting on Votes

Integration with Email Marketing Platform (e.g. Mailchimp)

Chadwick Campbell 2 years ago in Notifications / Email / SMS updated by Richard Tschetter 1 year ago 4

We want CR to be our sole CRM, but we like the ability to do email campaigns through Mailchimp.  So, we have to maintain a parallel client list in Mailchimp.  It would be tremendous if our CR member data synch'ed to Mailchimp.

+18
Accepted

Promo Codes

Ryan Trefry 2 years ago in Events / Programming updated by Elisha Herrmann 1 year ago 3 1 duplicate

Add the ability to use promo codes to offer customers discounts.  


Example: Use Promo Code BLACKFRIDAY at checkout to receive 20% off your purchase.

Customer receives 20% off their purchase.

TBD
+17
Accepted

Control how Credits are applied

Frank Gabriele 2 years ago in Transactions/Financials updated by Mark Bland 2 years ago 3 4 duplicates

Currently, credits (Balance Adjustments) have two issues: there's no way to clarify Revenue Category, and they get auto-applied to the oldest outstanding fees (mostly though it's not clear what the logic is) even if there's no correlation between the fee(s) and the credit. This complicates Invoices and statements when events are missing that were previously unpaid, but other (newer) fees remain even if the credit was intended to remove them.  The system should 1) default Credits to remain on balance unless the user 2) chooses to "Apply to oldest" or 3) assigns the credit to specified fees.  In all cases, Credits should include a Revenue Category so accounting properly recognizes revenue and adjustments.