Updated Reservation Notice & Unpaid Reservation Deletion Notice
Updated Reservation Notice - if a reservation is required to be paid for and it has not been paid for, then an updated reservation notice should NOT be sent out to the member OR if it is sent, it should clearly indicate that the RESERVATION HAS NOT BEEN PAID FOR and MUST BE PAID for in order for the update to be completed.
ALSO
Unpaid Reservations Deletion Notice - this notice should CLEARLY indicate the RERSERVATION is CANCELLED. We had a member not pay for a reservation (that required payment), but made an update to the reservation before he paid for it and thereby got an updated reservation notice even though he did not pay for it, and then received an unpaid reservation deletion notice, but he did not understand what that meant because the wording on the notice was not worded clear enough for the intended recipient, i.e the member. As such, I suggest this notice make it very clear that the RESERVATION IS CANCELLED.
For more information on this, please speak to Cleo and/or see Kiley Koenig's notices processed on 2.17.2023 at 6:26 pm and 6:47 pm.
Customer support service by UserEcho