Convenience fee when using a credit card

Currently the system requires we separately bill the member for credit card convenience fees.  However, we cannot do this until after the member pays as we do not know how they will pay until they do.  This makes it very confusing to the member when we follow up with a convenience fee the following month, despite disclosures letting them know ahead of time this will happen.  There should be a way to automatically add this fee to their initial payment.

Michael, 99% of our clubs do not push this fee to their members as it’s simply the cost of doing business. We will probably not make this a priority. I’ll leave it as waiting on votes to see if it gains steam. Thanks. 

Our club would like the member to pay the transaction fee if the member chooses to use a credit card.  Can the transaction fee be automatically added to their monthly invoice?

We need this ASAP, we are getting killed with credit card fees from Safesave.  Please help us!

Cami,

This can be done by turning this on in Invoice Settings.  Please keep this in mind though, this only applies to batch billing for those that have a card on file.  Thanks!

-Tim

We would like to offer credit card payments to our players but have so far avoided this due to the high cost of transaction fees.  We like to see CR allow us to define a convenience fee ONLY for credit transactions. 

This is a really big issue for us (being able to pass thru the credit card fee). It was something that I asked about when we were first doing a demo with Court Reserve over a year ago, and I was assured that the feature was in development. Small businesses are struggling to keep up with rising costs and most businesses are passing through credit card fees to their customers already. We need this improvement. We use SafeSave as our payment processor for Court Reserve for transactions and they have the capability to add credit card fees to a transaction - see their Vimeo video - so it seems like it is really just a matter to Court Reserve building out the ability to integrate the information with them.Thank you for any help expediting this development.

Corinne and others,

The product and development teams have officially planned this, and development will begin next week! 

I know this is one you're all excited about.  Look for it to be released in the coming weeks!

Thanks,

Tim

Hi Everyone! 

Convenience fees are ready for BETA! If you are interested, please complete this form and we will reach out soon with more information.  FORM: CONVENIENCE FEE BETA