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Default Refund Location

Emily Henson 8 months ago in Transactions/Financials • updated 4 months ago • 3

Refunds should "default" to the payment method used, and then have the drop down menu with the choice to refund the amount to the customers "account credit/balance". It always defaults to account credit/balance and sometimes staff misses that there is the option to choose "refund to credit card". Auto-refunds go back to their original payment method, so manual refunds should do the same.

Accepted
Tim Owens 8 months ago

Great idea Emily!  I think the best approach here is to add an option to the setting to say "Default to Payment Method Used"

Emily Henson 7 months ago

So has this been added for us to update in our settings?

Emily Henson 4 months ago

It still defaults to "Account Credit", not to the original payment

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