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Under Review

BUG in Sales Summary Report and Dump (time displayed off by 4 hours)

David Knapp (mbp) 8 months ago in Reports / Financial Reports • updated by Tim Owens 8 months ago • 2

Date/Time Bug in Sales Summary Detail report dump:

1. Here (yellow highlight) is the last record on the 29th of Oct. processed by Stripe:

    Image 240


    Please note the “created” time is 23:28       

    2. Here are the last

    few records that appear in the CR Payments Summary (Detail) report:

      Image 239

      The yellow-highlighted record is the same record (in CR) as the yellow-highlighted record in #1 above. Note that the time is 4 HOURS EARLIER.  Also note that there are two additional records )orange highlight) attributed to the 29th that were in fact processed just after midnight on the 30th of the month (the time on these recors should be 00:07).

      3.Here is a screenshot of the same (yellow-highlighter record in CR Transaction Details.

        Image 241




        Note that the date/time matches exactly with the Stripe record. This is good! That means, you’re capturing/displaying the details correctly here.

        What needs to be fixed is the Sales Summary Detail report & dump which is sorting/manipulating the Paid Date/Time (as well as the Transaction date/time) incorrectly.


        Customer Satisfaction Impact: until you fix it, this will drive anyone doing any sort of daily/monthly reconciliation with Stripe (like me) crazy.

        Josh Weese 8 months ago

        Hey David!

        I'll be reaching out to you by email on this shortly.

        Best,
        Josh

        Under Review
        Tim Owens 8 months ago

        Customer support service by UserEcho