Ideas
+9
Waiting on Votes
Flag members with no payment profile and display notification upon check-in
Would love to be able to see an icon or other identifier next to a member name to indicate to check-in staff if they do not have a payment profile. Also, a "Please check with staff regarding payment for your play today" notification would display upon check-in. This would prompt staff to intercept the visitor to collect payment or assist with creating a payment profile upon arrival.
Customer support service by UserEcho
Take my upvotes! I would also like to see more "errors" caught at the check in kiosk.
For example, is there a way to get the check in scanner kiosk to play a "negative" sounds (like a buzz) if a registration/reservation is not found? Right now it seems the sound (chime vs buzz) is strictly related to just having a balance owing. Ideally we could get it to buzz if there was any error (fees owing, no waiver, no reservation, no registration, no payment profile).
Have my votes too! I currently have to change a member's name to "Tom (Collect Payment) Jones" in order to get my front desk staff to make sure they intercept the Member and collect payment for outstanding invoices. It would be great to have some method to have a "Check-In Notes" that would pop up after the player gets checked in so we can have staff follow through with items that need to be addressed such as collecting an invoice or getting a card on file.