- Ideas
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Ideas
+1
Under Review
new button for account credit refund
if there is a simple 1 click button to refund account credit back to the original payment method, that would be great instead of multiple steps that is really confusing.
Customer support service by UserEcho
Maria,
This could get complicated though. What if the credit has already been applied to a fee(s)?
-Tim
to make it clear, the scenario was, customer sign up on the wrong event. and we need to cancel that wrong event and re register them into the right one. on the new/correct event, the registration fee is less than what they had been sign up. that is why they have some left over money on their account after we re register them into the right event. All we need just to refund back the left-over money in their account back to their credit card.
The credit has been applied into all of other fees already. and we just need to refund the left over money on the account back to the customers credit card.