Clarify reservation cancellation on nonpayment

6 months ago in Reservations • updated 5 months ago • 5

We require payment for reservations at the time of booking, and it’s mostly working very well for us. We have had a number of auto-cancellations due to non-payment, which has confused our members. I have two suggestions: 1) The red notice is excellent but would even better if more explicit: “Pay within 15 minutes or the reservation will be automatically canceled”, and 2) if auto-cancelled, send a notice to the player saying why.

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5 months ago

yes please, this seems like a must... I had a member show up for a reservation that was no longer and he didn't even know it had been cancelled

5 months ago

I think it currently works this way? it just goes to the reservation owner tho

5 months ago

We've had complaints from people whose reservations were canceled without notice, so I'm not sure it is working currently. Can you run a test and confirm that the reservation owner is notified?

And then, please send an email to all on the reservation, just like a normal reminder except even more critical since it's been canceled.

5 months ago

Tested and confirmed. All sorts of warnings that payment is due. Including a non-payment cancellation email 15 minutes later.

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