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you should be able to add a punch back to a package if the lesson gets cancelled

Nicole Baumgardner 12 months ago in Packages updated by Josh Willey 4 months ago 1
Completed

Hi there Nicole,

This is currently possible! If a lesson is paid for with a punch, and then is cancelled, it should go to the Pending Refunds page. This can also be done on the Member Details page under Billing > Transactions > Punch Usage when clicking the Refund icon on a fee paid for with a punch. 

Feel free to reach out to our Customer Success team if this is not working as intended for you!

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