This is currently possible! If a lesson is paid for with a punch, and then is cancelled, it should go to the Pending Refunds page. This can also be done on the Member Details page under Billing > Transactions > Punch Usage when clicking the Refund icon on a fee paid for with a punch.
Feel free to reach out to our Customer Success team if this is not working as intended for you!
Hi there Nicole,
This is currently possible! If a lesson is paid for with a punch, and then is cancelled, it should go to the Pending Refunds page. This can also be done on the Member Details page under Billing > Transactions > Punch Usage when clicking the Refund icon on a fee paid for with a punch.
Feel free to reach out to our Customer Success team if this is not working as intended for you!