- Ideas
- Memberships
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Ideas
+5
Accepted for Future Development
Ability to purchase multiple memberships for family members, see them in a cart and buy in one purchase.
Currently we sell 5 different types of memberships that are geared to individuals and how they use our club. We got away from family memberships as some "families" are one adult and one child and some are two adults and five children. In the interest of fairness we moved to individual memberships. Right now to buy your opening membership you have to go in and perform a transaction for each person separately. For me that was in and out five times. I would have loved to have been able to add each family member to my cart, view the cart and then checkout.
Customer support service by UserEcho
As a new club, we support this concept. We just started pre-selling memberships (5/2/25) and at the last minute on 5/1/25 decided to offer a "Couples" family membership in order to avoid confusion. Any Individual parent or Couple membership still needs to contact us in order to add Children to their account since there are so many steps for a member to add family members and they'll still need our staff to add membership types to the family members. Additionally, we would like to see the ability to have a Membership type that is dependent on another membership. e.g. A Primary Membership is sold, they can then see and select a Spouse and/or Children Membership to add. The Spouse and Child memberships are only visible and available to Primary Memberships.
Just more context as this impacts us as well:
Currently, there is no way to:
1. assign an individual membership to a specific family member in a CR family from the Client Portal
AND
2. A Family Membership cannot be purchased on the client portal only to be used for 1 specific family member within a CR family.
The only way around all this is to decouple the family and have separate logins in order to purchase separate memberships. So in cases where most of your clientele is geared towards youth training, the current design adds MUCH MORE work for administrators and goes against the idea of providing membership purchases online for such business models.
We are now looking into utilizing packages with 999999 visits per month (for example). But, another issue is that the packages screen doesn't allow for anonymous users to view it - they have to create a CR account first. It is STILL a bug that has not been fixed so the loop doesn't really provide a good customer experience.
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There is currently no way to assign an individual membership to a specific family member within a CourtReserve family from the Client Portal. Individual memberships are assigned to a single person, and family memberships are managed under one umbrella account for multiple people .A family membership cannot be purchased via the client portal to be used for only one specific family member within a family; the family membership applies to all family members under the account, up to the maximum allowed by the plan .If a member has both an individual and a family membership, the individual membership will override the family membership's rules, restrictions, and pricing for that person. The family membership will apply to other family members who do not have an individual membership .To assign different memberships to different people, you would need to separate the family members into individual accounts and assign memberships accordingly .This setup ensures that family memberships are managed as a group, and individual memberships are managed separately.