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Ideas
Member Notifications for Reactivated Members, Please!
CourtReserve does not send notifications of members who reactivate their memberships.
A former member who is inactive still has an account. When they open CourtReserve, they see an option to PURCHASE MEMBERSHIP. When that person chooses the membership and reactivates, no notifications go out to those of us who need to keep track of such things. This is different from when a new member joins and creates an account.
We are a volunteer, member-run club with no paid staff, but we pride ourselves on our efficiency and member relations. In this situation, we may not figure out that someone has rejoined until the membership numbers don't match at the end of the month, or, when the person tries to access the courts with their cardkey and they let us know they can't get in because we have not reactivated their card! Some people need a new card and we have no idea they have rejoined...so our customer service doesn't seem so great here!
Is there a way to fix this situation?
Thank you!
Customer support service by UserEcho
This is still a problem in our organization. Doesn't anyone else have this happen?
Quaker Park Tennis Club, we are experiencing the same issue. We are seasonal and all our members terminate each year and re-apply the following year. There is absolutely nothing that we can find in order to identify who has purchased a membership, the only way we can tell at the moment is when someone sends us funds for a membership. But this is external and time consuming.
Once again I am submitting this issue:
When a former member returns to the club, there is no notification to anyone that they have rejoined.
This is a failure in the CR system.
Someone who already has an account, and goes to our Valley Vista Racquet Club/CourtReserve website, sees the option to 'Rejoin' or 'Purchase Membership' (or something like that - not sure what the exact words are).
Because this is not a NEW member, there is no notification that goes out from the CR system to our admins that this person has rejoined the club. Sometimes we have no idea this person has rejoined until the membership numbers don't add up at the end of the month...or they email asking why they have not received a new key card in the mail! This is a hindrance to our procedures, and makes us look bad.