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User confusion with trying to create a new account
User is unaware they already have a CourtReserve account with another club and when they try to create an account with a new club, user keeps getting error messages. It is not clear how to fix it.
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Customer support service by UserEcho
Hi there,
On July 8th, we released a new desktop sign-up flow where the first step is an email verification. This prevents the player from going through an entire sign-up form process before learning that their email is already in use at another organization. I am going to mark this as released since our new flow fixes this issue!
Best,
Josh Willey