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Phantom Reservations - Reservation time slots say available but actually aren't b/c there's not enough time for the reservation

Deanne Dinio 4 months ago in Reservations • updated by Celeste Jackson 2 weeks ago • 3

Hi there! Our reservations start on the hour and half hour mark and can vary in length with half an hour minimum and 2 hours maximum. Some of our events don't follow this rule as we have ten minute breaks between programs for our coaches. Sometimes, we will have a ten-minute gap on the hour or half hour mark, and then patrons will see courts available. When they click to make a half hour or longer reservation, CR will then say it is unavailable. 


We would like reservation time slots to be marked as unavailable if the minimum amount of time needed for a reservation is not reached. In the meantime, we are taking extra time to put closures/blocks so that these reservation time slots are unavailable. Before doing this, we did get several calls and complaints. 

Waiting on Votes
Tim Owens 3 months ago
Deanne Dinio 3 months ago

Hi there! Just floating this back up again. One of our biggest sites have been receiving numerous complaints from patrons due to this issue. When staff explain the issue, patrons proceed to get more upset at the system and this being a recurring issue for some time. Though the workaround is closures, due to programs getting cancelled due to low enrollment or growing to allow for more participants or offerings, it takes up a lot of admin time to either make sure the courts are blocked or to release blocks. 

Celeste Jackson 2 weeks ago

This continues to be a recurring issue and remains a major pain point each time we start a new session at our busy facility. 

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