Refund Procedure - Member Accounts & Transactions

When issuing a refund to the original payment method (credit card or bank account), the original transaction must be debited on the member’s account. This ensures the system reflects an open balance equal to the refunded amount.

If the refund is not processed this way and is instead handled through a manual adjustment (the current workaround), it becomes difficult to track in Court Reserve reporting. Payments for memberships or lessons that were made via the original payment method will continue to show as paid, when there should be an automatic debit posted to the account to reflect the open balance.