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Ideas
+6
Waitlist Confirmation - Ability To Edit
Would like to be able to edit the Waitlist Confirmation email, like we can edit other Email Receipts, Confirmations, etc. Need to be able to add that customers will be Auto Charged, not just "Notified" when openings become available. The number one Credit Card Chargeback we get is from customers saying they did not know they were going to be Auto Charged because the confirmation just said they would be "notified" if space becomes available. We have the details on all our Event Descriptions and Website, but people always refer to the confirmation email.
Customer support service by UserEcho
Wanted to put some support behind this idea because we're running into issues with waitlist confusion for events as well! Our settings are to auto-register in order of waitlist position up until 24 hours in advance. (We have a 24 hour cancellation policy so we don't want to register folks within that window if their plans have changed and then they're unable to cancel.) There's not a great way to communicate that policy to our players because on the event page, it only lists that the player will be auto-registered based on their spot in the queue. We're going to create an event disclosure until a better solution is available, but this is confusing for players as well because it will be attached to all event registrations, not just those registering for the waitlist.