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Ideas
Alert / Pop up When Staff tries to register a person with NO membership or a Membership that doesn't meet the event's settings.
Requesting an Alert / Pop up to alert the Staff when the STAFF tries to register a person to a camp/event that doesn't have a membership or has a Membership that doesn't meet the event's settings.
Example:
I have a customer who walked in (did not pre-register) and now my staff has to register them manually. However, they need to have a specific membership to be able to attend the event/camp. When the staff clicks on the event -> registrants - > they see this screen and need to click register.
They then find the person but in this case, the walk in HAS an active membership just NOT the one for this particular event. We see that on this screen (below) and the staff will need to keep an eye on this:
If they didn't have any membership whatsoever it would look like this:
The system will let the staff enroll them and it looks like they are good to go even though they are not!
There should be some sort of warning like "this player doesn't meet the event's settings" and the Membership column should also be added to the registrant screen as a quick reference and validation point.
Customer support service by UserEcho
Hi Angela,
First off- thank you for all of the AMAZING DETAIL in this post. We greatly appreciate all the descriptions and examples!
We're actually getting ready to release an update to the entire admin registration process later this month that I believe will address this issue. If you've seen our new Admin Event Registration flow for Team events, you've seen it. But we're going to make it apply across all events in CR, not just teams.
When registering a player to an event as an admin, you'll see the player's membership in a drop-down search and you'll see their membership status. When adding them to the table, that status and membership will remain visible and in red so you know something is wrong before you even complete their registration.
If you'd like to have me move you to this new visual now, we can. Just reach out to our support team and request the "New Admin Event Registration". See some screenshot below.