price increases affecting existing reservations
I was told to put my chat in the idea board here so I will just paste it below:
Hi, I would like to raise a concern again this year about price increases. We raise our prices once per year, always on February 1st. The way it is currently handled is very inconvenient for two reasons.
1) There is no way to schedule a price increase. Prices are always live, so if I want to change prices I need to first turn off the member's ability to book a court, and then manually update all the pricing. I would encourage you to look at our customer pricing page to understand this is not a small task, and mistakes are very consequential.
2) After adjusting the prices, Court Reserve does not change the amount owed on any reservation on the scheduler unless you need to make any edit to that reservation. If you do need to make an edit either you can save and the member gets charged the new price, or you can manually adjust the price back to what it was which will now lock the member out from making any further adjustments to the reservation.
This is working as intended and it has been this way for a while. I would simply like the option for when I update prices to have a check box to "Update all existing reservations" or not. I believe this logic exists when updating membership pricing. I assume it was added for the very good reason of members not wanting to be charged more for something they already paid.
At the risk of sounding redundant, a simple example is you booked a court for next week to play a game with 4 friends. Later, you learn one person cannot make it so you swap them out for another friend. Suddenly you realize you owe $2+tax for the court you had already booked. This is the experience our members are getting during price changes. Their existing reservations should not be subject to pricing changes as that would seem to violate a lot of trust between the club and customer.
If there is a way to please have this updated so when a reservation is made and paid-in-full, the billing is then locked in place. That would be a huge help to our staff and our members. February ends up being a confusing month for this reason and this sort of thing would appear to add more value to the software and create more control for the admins. Please let me know if I can be of any help. Thank you.
Customer support service by UserEcho