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Improve Ball Machine Sales via Accurate Display of Cost

Dave M 6 days ago in Reservations • 0

Ball Machine Rental Costs with 2 Players

Ball Machine Fee Issue: ball machine fee is charged to every player on the reservation (except guests) resulting in:

  • Lower BM usage
    • BM appears to be grossly overpriced. If a Gold & Silver member rent the BM for one hr the total cost for the BM alone is $54/hr
  • Multiple refunds/ Increased Admin HR
    • Manual refunds are performed on an ongoing basis for the overcharge

BM = ball machine

Current CR Set-up. Every player pays full price

Option 1- Court Owner (Gold*) Pays for Ball Machine

Option 2- All players on the BM court pays for Ball Machine based on membership price/ # of players on the reservation

Membership Type

Existing BM Fee

BM Fee to Court Owner

BM Fee Split

Gold

$24.00

$24*

$12.00

Silver

$30.00

0

$15.00

Total BM Cost

$54.00

$24

$27

Current Workaround

  • BM Reservation type: Ball machine.
  • Set-up:
    • Fee Responsibility = Reservation Owner
  • Set-up Costs/Custom Court Costs
    • Reservation type: Ball Machine with $X/hr

Result:

  • Only the court owner is charged (Option 1 from table)
    • Accurate pricing displayed if all players on the reservation have the same pricing as the court owner (via membership type)
      • As a player I would have the player with the cheapest BM pricing own the reservation. Therefore, realizing the cheapest price.

Workaround Enhancement

  • Average out player cost based on membership cost for BM. (Option 2 from table)
    • Fairer pricing
  • Option to have the owner pay or all players on the reservation pay their fee
  • Perhaps the software allows Option 1 & 2 so the admin can choose

Customer support service by UserEcho