split doubles court time
There should be the ability to decide how much time a reservation type costs. E.g., doubles cost 0.5 unit of time each hour instead of 1.
Here is an example of the issue,
you have 4 players, A, B, C, D. And they want to play doubles...
If they book a court for doubles, after the 2 hours, each player will have spent 2 hours each.
But if they book 2 singles sessions, the first hour with A and B, second hour with C and D. They technically get 2 hours of court time, but each player only spends 1 hour.
This is clearly a bug / exploit that should be fixed. Doubles should be split across the 4 players so after 2 hours of doubles, each player incurs 1 hour of time used.
These are valid bookings so I do not think we should tell players not to exploit it. It's also hard to enforce. This is a problem on the platform that should be addressed.
Customer support service by UserEcho
Actually I don't think the above is true.
The CR agent told me that each player incurs 2 hours after 2 hours of doubles...
But testing with our members, it doesn't seem like it's the case...
A member was able to book 6 hours of doubles, incurring 3 hour prime time cost...
Maybe the fix is that CR hire people who actually know their product.