+3
Preloaded Credits Auto-Applied to Nearest Reservation
Currently, the Auto-Apply feature to Preloaded Credits applies to the oldest reservation made, which makes zero sense because if a member has future recurrent reservations, the credit auto-applies to future reservations that may or may not happen at all! So credits get used up right away, and for the current or nearest reservations, it looks like they have no credits. The Auto-Apply feature should offer the flexibility to apply to the nearest checked-in reservation, and the check-in should trigger the auto-apply. Not a future reservation 2 months ago that might be cancelled!
Customer support service by UserEcho