+3
Members changing membership from paid to free, prompt to cancel?
When our members have a paid membership and are changing to a free membership, they are not cancelling their paid membership first. It would be handy to have the system recognize the change and auto-cancel the paid membership on their last paid day and auto-start the new free membership once that time is up.
If they want to move to the free membership immediately, it would also be beneficial to have a pop up that tells them they are cancelling their paid membership before the paid through date and that they recognize they are doing so (without any refund or proration)
Customer support service by UserEcho