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+4

Closure Partial Refunds

Martina Kemp 5 days ago in Reservations • updated 4 hours ago • 2

CLOSURE: Create partial refunds from the time the closure is made. For example, if a player books a court for 2 hours 6-8pm and it starts raining at 7pm, the player should get refund for 1 hour only because they used one hour. Currently it cancels the entire booking and gives them refund for 2 hours.

Michael Patterson yesterday at 8:52 a.m.

Surely this is a common problem and there must be a solution to give only partial refunds?

Martina Kemp 4 hours ago

I was advised to adjust the court booking for 1 hour and then create closure after that however that defeats the purpose of a court closure and having an automated system to cancel court bookings or events. I can't imagine having a large facility 30 plus courts and having to adjust 30 courts first and then create a closure. I am sure a lot of facilities would benefit from automated partial refunds when closure is created. Thank you 

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