+3
Suspend/pausing memberships should prevent the next billing cycle from occuring.
That way, we won't have to worry about inconveniencing members with charges that shouldn't have been processed. This would minimize unnecessary refunds. Obviously, if they are pausing their membership, they are not going to be planning on using their membership for a period of time, so they shouldn't be charged for something they won't be using... Definitely an opportunity for improvement here!
Customer support service by UserEcho