Help us make CourtReserve Better!
📢 We greatly value your innovative ideas. To enhance our platform, we're temporarily pausing the idea board submissions until September. During this period, we kindly invite you to share your thoughts/ideas via our live chat or at [email protected]. This change will help us prioritize your ideas better and craft the most efficient solutions for you.
We understand this is a change in process, but we believe it's the best way forward. We'll alert you as soon as the idea board is ready for your new submissions. Your continued partnership means a lot to us, and we're excited to continue delivering the best experience possible. Thank you!
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Report Scheduler
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Limit reservation number by reservation type
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Hide custom rating to players (non-public, admin only custom rating)
Enable hiding of custom ratings to players, i.e. a toggle on/off 'is public' button for custom ratings making rating non-visible to any members, only visible to admin.
We would like to create an internal 'custom rating' as we have issues with players often not rating themselves correctly, making it difficult to group players for lessons and match play.
This needs to be not publically displayed to the players, as it will likely be different to what they would (prefer to) rate themselves.
This can also allow for different types of uses other than rating, to mark/group customers in certain ways that is easier than adding them to a group.
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Add Email Field for Guests on Reservations
Requested by Dave Ganim at Pickle Shack - wants to have an "Email" field for guests in addition to the phone number field, and have an option to require it.
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Add a Loyalty Program with a Point tracking method for members so they can "earn" points each month.
Loyalty Program-Point tracking method for members so they can "earn" points each month towards special privileges like guest passes, 24/7 access, etc.The purpose would be to build loyalty and increase participation. Similar to a hotel rewards program.
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Add Date To POS Purchases, If Different Than Entry Date
For courts that batch and enter all POS purchases at end of week or 2-3xs per week, it would be helpful to be able to add the date for the POS purchase so that the customer gets the exact date of their purchase on the receipt.
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Option to maintain invoice number / improve regenerated invoices
I am trying to get a point where a member will receive only one invoice email from our organisation for their fees for the month – OR if this is not possible, if they have to receive an updated invoice due to a change, then we should be able to have the email contents explain that due to a change to the event, the invoice has been updated. Perhaps Have the Invoice number stay the same but add a .2, .3 for each version that is regenerated?
What has happened is our members have received multiple emails over the past few weeks as we have needed to adjust various fees or apply credits to their accounts and have received a lot of feedback that they were getting billed multiple times when really we were just resending a revised (regenerated) invoice. Looking to cut down on the confusion.
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Add the "red dot" reminder that something requires attention to the refunds tab on the left nav bar
Add the "red dot" reminder that something requires attention to the refunds tab on the left nav bar. It would ideally show on TRANSACTIONS and then on REFUNDS as well so it could be seen without having to expand the TRANSACTIONS tab. This red dot would be similar to the "To do" notification red dot.
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Ability to direct member payments to different sources (e.g. club vs pro vs somewhere else)
Currently all fees (membership dues, guest fees, etc.) all go to a single source for the club. We would love to be able to set up multiple sources so that different types of fees can be directed to different accounts.
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Event registration END date - allow specific date rather than counting backwards
When setting an event "registration ends before..." please make it possible to just enter a specific date. All of our 19 league teams have the same registration end date, but different start dates. Counting backwards is time consuming and invites errors
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Mass reassign of people to a different Membership Type
Would be great if we could generate a list of people via report or however and be able to assign all these people to a new membership type.
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Build audit log of System User changes
Currently, there is no way to monitor changes made to System Users (e.g. Instructors). We would like to be able to run an audit report that identifies these changes.
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Prevent sub-admins from creating reservations/event registrations for expired members
Would be nice to have a permission around reserving courts and events for members that are expired, right now, while the member name will show in red, it will still allow all sub-admins to save that registration or reservation.
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Allow for EMAIL OVERRIDE when creating new member OR allow OTHER ADULT to not have email requirement
The email requirement for new members has become a big hassle.
If I have email required unchecked in the settings then my staff (and online users) accidently create multiple profiles for the same person. When multiple profiles occur for the same person it becomes a mess. One profile will have the credit card on file, the other won't. One will have the membership assigned to it, the other won't. And so forth.
If email IS required to create add a member, then people who share the same email address cannot be added to the system.
Solution: allow the OTHER ADULT option when adding someone to a family to be the same as a CHILD, wherein no email is required
OR
Allow for an override when adding a member and an email address is not possible.
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More control to the memberships page on the member portal
For clubs that do have memberships it will be nice to control memberships page more then what is currently presented.
Like a way to have a hero section on the top, and eventually some other text sections on that same page would be super helpful, sop we can make this page nicer and promote our memberships more.
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Allow individual control to publish email and/or phone to public member groups
We would _love_ to publish a member directory accessible to our members, but there are a few issues we consider big blockers:
- there is currently one flag "Exclude Account Information From Public Groups" which allows a member to allow or not allow their phone number and email to be published. In talking to our members, and from the use of our previous software, which had finer grained control, we know that some people want to publish only their email, some want to publish only their phone, and some want both. Please change the one existing flag to two flags, allowing individual control.
- the description of this field, "Exclude Account Information From Public Groups" is not great. If a member in the system is looking at their profile, they might not not realize that this is related to a member directory, and if they see the word "public" they might think that anybody in the public can see the info, vs just other members. So I think it could be worded better, and perhaps also have a popup info field which goes into more detail.
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Expanded Scheduler...Month / Week view!
In the expanded scheduler...we can currently see 1/3 to 2/3 view of one day, using normal 100% zoom in the browser.
Even if we move to 75% zoom in the browser it doesnt show the full day.
We would love to have...
1) zoom toggle in the app to show whole day / more dates per screen but more importantly.....
2) view toggle in the app to show day / week / month for the expanded scheduler!
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Allow Packages to have a specific expiration date instead of "expires in X days/weeks/months"
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Be able to save filter in calendar
Member has asked for the ability to save their "filter" on the calendar in the app. If they choose "weekly", then it would come up "weekly" each time the calendar is accessed.
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Basic Calendar Functionality
Any chance of adding a basic Calendar function for non-court type events? Our club would like to post all of our member meetings, happy hours, social events, etc on a calendar with location, time and note field. Thank you.
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Set specific date for when guests can be registered for events
For events, have an option to set a specific date that guests can be registered so that members have first priority. Similar to the event registration where you can set different dates/times that membership categories can register.
For example, space is limited to only 50 registrants. Allow members to register up to a certain date, and then at that point they can register their guests if space is still available.
You can manually do this, but would be great to not have to manually do it each week for reoccurring events.
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Automatically renew a Package
Members may wish to have a package renewed each month or quarter or year. Each Package has to be sold and added to a membership.
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POS Merchandise Discounts by Membership type
We have members and member pricing for merchandise that we sell, and if you're a member of a certain type i.e. Deluxe you get 20% off but only if a member. I can't find how to link discounts on merchandise to membership types?
Customer support service by UserEcho