We would like to be able to run a report that can identify dates and times of any type of conflict that may exist anywhere on the schedule. Mainly for court conflicts and instructors. 

Allow the member (grandpa) to register his non member grandchildren for a child's event without grandpa being listed as a participant.  A simple change to the drop down list could fix this (allow the drop down to include all members not just those that have registered for the event to be selectable) so members can easily sign up/pay for others be it another member or a non member.  This would also keep the event list to only the participants as well as make the reports more accurate.

We would like a member to be able to pay some or all of the court fees for other members on the booking AND still need to use the Calculate Cost by Player. We would really benefit from this. 

Half of my members want to be able to see who is playing on the courts around them (helps with organizing big groups) when looking at the schedule. The other half of members would like their names to not show on the other members schedules. 

Can the members have an option to hide their information on the schedule when booking courts? Much like an admin can select 'Hide on Scheduler'. 

Allow CourtReserve to be tied to MailChip, Zapier or Webhooks. 

As a club manager, I want to send a thank you to the players who played with us to improve their experience further. I want to write a custom email that will send after an event, court reservation, or another type of session a member signs up for. I want to set the duration of time the email is sent (for example, send one hour after event ends). I want it to send to all the players who attended the session.

How might I use this?

- To promote future events or court reservations

- To promote products

- To promote giving us a review

- To educate with follow-up coaching material

This feature will increase conversion for more players to sign up for more events, court reservations, and more.

Request for members to order items from POS online via Member Portal. We don't have retail store & inventory. We manually order member embroidered club logo shirts & caps from a Screenprint Vendor but have to meet their minimums. We then have to manually bill the member for their item when we finally place the master order. The POS system would need to have sizes, colors, and vendor item # fields added to it. Would also need ability to run member reports to see member items and quantities ordered but not billed. When vendor minimums are met, we would then manually order the product from the vendor and post the fee to the member's account.  When fee is posted it also changes open members POS item on order file to ordered. This enhancement would make POS more robust and save much administrative time and member's time.

We're aiming to add a feature that allows assigning an instructor to a booking in multiple time slots. For example, we may want Coach Michael to attend an event from 11:30 AM to 3:30 PM, but with a break between 1:00 PM and 1:30 PM. In this case, we'd like to add him once for the 11:30 AM to 1:00 PM slot and then again for the 1:30 PM to 3:30 PM slot.

In Tennis doubles we need multiples of four players  for a court so if you signed up as the 13th person you may not play. Unfortunately members see the registrants in alphabetical order  versus order the registrants signed up so they do not know if they are the 13th, 14th 15th player and possible won't play. 

I do realize the admin can see in registration order but it does not help players 

The idea here is to build the ability to set up custom schedules for an instructor and/or ball machine.

Our former software system allowed for us to choose PER Event Category Type and PER Reservation Type to:

1.) Send Email Reminder to customers or not to send. (CR already has option to send or not send the Confirmation Email or not, but not the reminder).

2.) Also ability to choose which Email form to send to customers for Confirmations and Reminders.

Currently ALL Customers get the same Confirmation Email and the same Email Reminder format, regardless of what Event or Reservation Type they registered for.  Since the details for a Clinic or Lesson, might need to say something totally different  than for Open Play or a Special Event. Same for Reservation Types. A Tennis Rental Confirmation and Email Reminder would be different than a Pickleball one.

Would suggest that in the Event Category setup and Reservation Type setup, that there would be a Toggle button to SEND EMAIL REMINDER Y/N and if Yes, drop down to pickup which Email Form.  And a drop down to prompt for default Email Confirmation Form.

Thanks

Allan Haseley

Pickleball Charlote

Auto generate a list similar to the "Refund Request" list from event/reservation withdrawals, only this list would be a report of "no shows" so that we can decide whether to assess a penalty that we have announced prior as the cost for not showing up for events.  When people no show it severely affects the quality of the event for the other participants.

require players to put their guest's email into the court reservation so that an automated confirmation email with the guest waiver/check in instructions can be communicated (for liability reasons).

We have different membership types and guest accounts.  I would like the guest accounts to not generate a QR code that enables them to scan in.  We charge a day fee for non-members and need to process it at the time of check-in since the system won't automatically charge it if they scan in.  I"d like to be able to eliminate the QR to prevent the scan in from guest accounts.

The current public membership page lacks the filter functionality found on the events page. Implementing this would enable customers to narrow down available memberships, rather than scrolling through all options. For instance, they could filter by Monthly vs. Annual, Sport, or Individual vs. Family memberships. Alternatively, adding tabs to the memberships page to group memberships by specific categories would also be beneficial.

Wish we could run membership status report by date. For instance, I would like to retroactively look at how many members were added between 4/1/24-6/30/24 in the Membership Status Report view. You can only run it based on the current date 

We would like to be able to see an audit log/tracking of the Welcome Email sent to all new members when they join.

As an admin, I would like to know how my courts are being used and how full my classes/events are without having to constantly check. I find that I just end up missing things. I would like to set alerts based on certain conditions. The ones coming to mind now are if on the court utilization 'heat map' any time slot gets over 90%, or if any of my classes fill up over a certain percentage (or reach a certain number of spots remaining). Currently our club rents court space and also has classes. This would help me see when the courts are either full of rentals so I can decrease the class size to allow more court rentals, or conversely increase the class size if it is already full and we have courts available. Thanks.

For our events that are ongoing such as our weekly Junior Competitive Team, we would like to have automatic monthly billing and automatic re-registration so the family does not have to re-register and payment comes out of their account automatically each month, in the same way their monthly membership payment does. 

Have the ability to set reports to run with pre-set parameters on a specified schedule that are then automatically emailed out.

Could we have an easy way to delete a large number of accounts from our Court Reserve database?  We are in the middle of our first registration renewal process using Court Reserve and would like to delete the people who did not renew their memberships and the people who did not accept our invitations to join from the waitlist (we set up a "waitlist membership type" to use temporarily until the official CR waitlist becomes available).  We plan to first download reports of the people we will delete for our records.

The idea here is to allow a set # of players to "register" for Open Match Play.  Based on a series of rules, the system will allocate matches across all designated courts by skill level. 

As Admins we have the ability to deduct punches from a members package, but the ability to ADD a punch(es) onto a members' existing package would be great! This would simplify "merging packages" that only have .5 punches left to a new punch package.