Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Changes to membership directories visible to users
There are several changes to the way you handle membership directories which would make them far more useful. As it is we are forced to kind of jump through hoops to get a bare approximation to what we really want - and it's only an approximation.
- Add the membership type to a user accessible membership directory. It's available to admins and should also be accessible to users. As it is, the only way we can provide a user with a directory of say just club members is to create a stand-alone directory of club members. Likewise for guests or homeowners association members. If the membership field was part of the directory, then a user could search or filter on that field to find all club members easily.
- The point above also requires that you support search and filtering options on all fields in the directory, not just the subset you have now. So we need to be able to sort and filter also on rating and membership type.
As it is now, we have to create multiple different directories, one for each type of membership and for some bizarre reason, when you do this, the directories are placed under Groups instead of Members. The very least you could do would be to place the multiple directories under Members which makes far more sense than under Groups but that's just a Band-Aid. The real solution is to implement the two points listed above: add the membership type to the directory and allow it and all fields to be searched or filtered. Also, I'm not sure that it really makes sense or is useful for you to automatically create a new Menu item whether it be Groups or Members just because we created a member directory. Why not just let us place it where we want instead of creating a whole new Menu tab for just that one thing?
Auto Charge Package (Punchcard) for Players Moved from a Waitlist
Currently, the Payment Profile is charged by default for events eligible for a package (punchcard). Our players are asking if the punch card can be set as the default payment method when players are moved from the Waitlist to the event instead of their credit card. This would occur when the Auto Payment check box is enabled on the event setup screen.
Event Filter improvement
I want the ability to create an event filter that only shows events that include ALL tags. Currently, all filters will return events with ANY tags in the filter settings.
"Save" icon at top and bottom of pages
This will remind us to save our work as icon will always be visible. Thx!
Prevent members inviting guests in Prime Times
We would like the ability to prevent members from inviting guests to play during Prime Time reservations as we are trying to maximise the prime time playing slots for members.
Eliminate negative sound at check-in that makes staff think account is in arrears
If a member has reserved a court in the future, when they check in, staff hears the negative balance sound. You then see the balance due amount that has triggered that sound. When you hold the member up and check what is causing the balance , you see it is being generated on FUTURE reservations. Can we remove the noise when it is FUTURE costs triggering this?
Ability to Build Custom Reports
I need the ability to customize reports.
I am trying to build / generate a report giving this information:
Order Number
Name
Address
Date Paid
Event Category Quantity
Event Category Name
Event Session Variant
Event Category Price
Total Paid
Email Members who owe you money - i.e. Aged Fees
Perhaps from Email all player or Aged Fee report... have a means to email directly all members who owe you money!
Currently you have to hunt them down and select them individually. At our membership renewal and special fees posting, we need to send something broadly.
Audit Log for Member Groups
We use the audit logs extensively to "figure out what happened" when problems come.
One gap is that no audit logs seems to exist for for static Member Groups. These have very important settings like could potentially lead to a privacy breach by posting member information online.
We also often have a need to see who modified the membership of these static groups.
For you consideration :)
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