Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+64
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 4 years ago in Reservations updated by SLPCC Web Admin - Mike 5 months ago 10 1 duplicate
+53
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 6 years ago in Events / Programming updated by USBA Admin 8 months ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 2 years ago in Reports / Event Reports updated by Tim Owens 1 year ago 2

0
Accepted for Future Development

Adding Price & Payment Button to Event Registration Emails

Noah Albers 4 years ago in Notifications updated by Michael Glover 3 years ago 2

When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.

Example:

Image 109

0
Accepted for Future Development

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session

Cheryl Golgart 4 years ago in Notifications updated 4 years ago 3

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

0
Waiting on Votes

Cancellation time window unless waitlist exists

Frank Gabriele 4 years ago in Events / Programming updated by Tim Owens 1 year ago 3

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

0
Waiting on Votes

Copy events by week vs by event

Lauren Casciano 4 years ago in Events / Programming updated by Tim Owens 4 years ago 1

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

0
Accepted for Future Development

Auto accept members based on Membership type

Deborah Symons 4 years ago in Memberships updated by Tim Owens 4 years ago 1

Allow for some membership types to be auto accepted and other to require approval.  This would allow us to accept non-members into the system quickly and allow them to start joining events.  Full members need everything verified before receiving their full member discount.

0
Accepted for Future Development

Private Member Groups

Mike King 4 years ago in Player Management updated by John Spillane 7 months ago 4

Have a setting on Member Groups to only be visible on the Member Portal to members within the member group

0
Accepted for Future Development

Billing Occurring Even Though a Member Cancels Their Membership

Annette Moore 4 years ago in Transactions/Financials updated by Tim Owens 4 years ago 1

We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction. 

0
Accepted for Future Development

Put the name of a saved report at the top of the report

CRBooking Support 5 years ago in Reports updated by Tim Owens 5 years ago 1

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

0
Accepted for Future Development

Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)

Emil Kamel 5 years ago in Schedulers updated by Tim Owens 5 years ago 1

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.

0
Waiting on Votes

Changes to membership directories visible to users

Bruce Peterson 1 year ago in Memberships updated by Josh Willey 1 year ago 1

There are several changes to the way you handle membership directories which would make them far more useful. As it is we are forced to kind of jump through hoops to get a bare approximation to what we really want - and it's only an approximation.

  • Add the membership type to a user accessible membership directory. It's available to admins and should also be accessible to users. As it is, the only way we can provide a user with a directory of say just club members is to create a stand-alone directory of club members. Likewise for guests or homeowners association members. If the membership field was part of the directory, then a user could search or filter on that field to find all club members easily.
  • The point above also requires that you support search and filtering options on all fields in the directory, not just the subset you have now. So we need to be able to sort and filter also on rating and membership type.

As it is now, we have to create multiple different directories, one for each type of membership and for some bizarre reason, when you do this, the directories are placed under Groups instead of Members. The very least you could do would be to place the multiple directories under Members which makes far more sense than under Groups but that's just a Band-Aid. The real solution is to implement the two points listed above: add the membership type to the directory and allow it and all fields to be searched or filtered. Also, I'm not sure that it really makes sense or is useful for you to automatically create a new Menu item whether it be Groups or Members just because we created a member directory. Why not just let us place it where we want instead of creating a whole new Menu tab for just that one thing?

0
Accepted for Future Development

Auto Charge Package (Punchcard) for Players Moved from a Waitlist

Nathan Patrick Taylor 1 year ago in Events / Programming updated 1 year ago 2

Currently, the Payment Profile is charged by default for events eligible for a package (punchcard).  Our players are asking if the punch card can be set as the default payment method when players are moved from the Waitlist to the event instead of their credit card.  This would occur when the Auto Payment check box is enabled on the event setup screen.

0

Event Filter improvement

Ben Kochanski 1 year ago in Website Builder 0

I want the ability to create an event filter that only shows events that include ALL tags. Currently, all filters will return events with ANY tags in the filter settings.

0

"Save" icon at top and bottom of pages

This will remind us to save our work as icon will always be visible. Thx!

0
Waiting on Votes

Prevent members inviting guests in Prime Times

David Urie 1 year ago in Reservations updated by Josh Weese 9 months ago 1

We would like the ability to prevent members from inviting guests to play during Prime Time reservations as we are trying to maximise the prime time playing slots for members.

0
In Progress

Eliminate negative sound at check-in that makes staff think account is in arrears

Sandy Thompson 1 year ago in Attendance / Check-in / Kiosk updated by Josh Willey 11 months ago 2

If a member has reserved a court in the future, when they check in, staff hears the negative balance sound. You then see the balance due amount that has triggered that sound. When you hold the member up and check what is causing the balance , you see it is being generated on FUTURE reservations. Can we remove the noise when it is FUTURE costs triggering this?

Tagged for Prioritization
0

Ability to Build Custom Reports

Ed Janos 1 year ago in Reports 0

I need the ability to customize reports.

I am trying to build / generate a report giving this information:

Order Number 

Name

Address

Email

Date Paid

Event Category Quantity

Event Category Name

Event Session Variant

Event Category Price

Total Paid

0

Email Members who owe you money - i.e. Aged Fees

Perhaps from Email all player or Aged Fee report... have a means to email directly all members who owe you money!

Currently you have to hunt them down and select them individually.  At our membership renewal and special fees posting, we need to send something broadly.  

0
In Progress

Audit Log for Member Groups

QCPH Admin 1 year ago in Player Management updated by Aaron Sinke 7 months ago 2

We use the audit logs extensively to "figure out what happened" when problems come. 

One gap is that no audit logs seems to exist for for static Member Groups. These have very important settings like could potentially lead to a privacy breach by posting member information online. 

We also often have a need to see who modified the membership of these static groups. 

For you consideration :)

Tagged for Prioritization