Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
add the ability to choose never played- null value for 1st visit
Would like to be able to run a report by players who have created a profile but have never visited our facility and then be able to easily send an email off the reporting function. Right now I have to run a report, sort, download then select the names manually to send an email in the CR system.
A way to put a staff alert on a client, so any staff know there is an issue to be addressed (so staff can see but client cannot)
A client without proper payment method on file. A client that is repeatedly rude or confrontational. A client that owes. Needs to be seen in the app as well, so a coach checking in a kid can know to send kid/parent back to the desk for payment info or whatever.
credit limit
Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.
note box when voiding a fee in member transactions
Can you please add a note box when we void a fee through the member's account, member transactions. Helps document reason for auditing purposes.
Thanks!
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Display Session Number for Programs in Member Portal
It looks like right now members cannot see session numbers from their customer-side view in programs. It's very strange because they can see court numbers, but no session numbers. We break up our programs into sessions, and it is very helpful for people to see this and know which one to sign up for. To get around this, we have to include the session in the title, but that can get very lengthy, especially with some of our longer-name programs,. For example "High School Players: Team - Friday" becomes "High School Players: Team - Friday Session 1" or "High School Players: Team - Friday S1." It gets confusing. It would be great if the Sessions were displayed or we had the option to check a box to display them.
Mass member push to the signing queue waiver capability.
Especially upon import, having the capability to mass push all the waivers to the signing queue at once rather than having us manually push the waiver.
Tracking Guest Waivers
We would like to track guest waivers signed in Court Reserve to be able to find them by easily searching their name. Then, we can use their already signed waiver to make an account for them or know that they have at least signed it before.
On the same note, it would be useful to be able to send a link out to clients that are coming for an event to sign the waivers ahead of time. I know this concern has already been brought to attention but as a new facility, it is something we are deeply struggling with. My advice would be to create the abilities to either make a membership or a guest waiver via one link.
Leave notes for waitlist
When we have players on the waitlist, it would be nice if someone from the staff has called them that we can leave a note. Sometimes our Open Play isn't full and there is no log to when players are called and left messages. We don't want to leave on the notes for the court. That is visible by players as well.
Membership Deposit
The ability to take a deposit on a membership or event to "hold your spot in line" during a pre-sale period. The deposit could then have the ability to be applied as an account credit toward the full purchase price of that membership type or event. A feature likely welcomed by many clubs in the startup process. Useful for regular events as well.
Emailing Past Members
As a seasonal club, we are looking for an efficient way to email members from a previous season. E.g. emailing all individual active members between X date and X date in [selected] membership categories. This way, we can send out reminder emails and registration information for the upcoming season, and deal with most registrations during our off-season.
Global Annoucement Static Message on homepage (website) and landing page (app)
The ability to add a global announcement without (date of creation). Just a static message on homepage (website) and landing page (app) such as example: "COURTS OPEN (TODAY)"
Showing Refund
when you refund someone a punch back to their package, it should show "R" next to the name on the registrant in the event.
Customer support service by UserEcho