Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+58
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 3 years ago in Reservations updated by SLPCC Web Admin - Mike 2 weeks ago 10 1 duplicate
+50
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 6 years ago in Events / Programming updated by USBA Admin 4 months ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 1 year ago in Reports / Event Reports updated by Tim Owens 9 months ago 2

0
Waiting on Votes

credit limit

Club Admin2 4 years ago in Transactions/Financials updated by Tim Owens 4 years ago 1

Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.  

0
Waiting on Votes

Member Report - Filtering for Birth Months for Member Birthday Cards

Chadwick Campbell 4 years ago in Reports / Member Report updated by Tim Owens 4 years ago 1

Every month, we send out birthday cards to all of our players who are celebrating a birthday in the upcoming month. I tested the "Member Report" to see if there was an easy way to figure out who has an upcoming birthday. Although Date of Birth is a field in the report, it sorts based on the entire date (year/month/day).  Aside from exporting to Excel, it would be helpful to have an easy way to isolate birth month.

0
Accepted for Future Development

note box when voiding a fee in member transactions

Debbie Symons Bethesda 4 years ago in Transactions/Financials updated by Eastside Staff 3 years ago 2

Can you please add a note box when we void a fee through the member's account, member transactions.  Helps document reason for auditing purposes.

Thanks!

0
Accepted for Future Development

Adding Price & Payment Button to Event Registration Emails

Noah Albers 4 years ago in Notifications updated by Michael Glover 3 years ago 2

When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.

Example:

Image 109

0
Accepted for Future Development

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session

Cheryl Golgart 4 years ago in Notifications updated 4 years ago 3

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

0
Waiting on Votes

Cancellation time window unless waitlist exists

Frank Gabriele 4 years ago in Events / Programming updated by Tim Owens 9 months ago 3

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

0
Waiting on Votes

Copy events by week vs by event

Lauren Casciano 4 years ago in Events / Programming updated by Tim Owens 4 years ago 1

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

0
Accepted for Future Development

Auto accept members based on Membership type

Deborah Symons 4 years ago in Memberships updated by Tim Owens 4 years ago 1

Allow for some membership types to be auto accepted and other to require approval.  This would allow us to accept non-members into the system quickly and allow them to start joining events.  Full members need everything verified before receiving their full member discount.

0
Accepted for Future Development

Private Member Groups

Mike King 4 years ago in Player Management updated by John Spillane 3 months ago 4

Have a setting on Member Groups to only be visible on the Member Portal to members within the member group

0
Accepted for Future Development

Billing Occurring Even Though a Member Cancels Their Membership

Annette Moore 4 years ago in Transactions/Financials updated by Tim Owens 4 years ago 1

We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction. 

0
Accepted for Future Development

Put the name of a saved report at the top of the report

CRBooking Support 4 years ago in Reports updated by Tim Owens 4 years ago 1

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

0
Accepted for Future Development

Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)

Emil Kamel 4 years ago in Schedulers updated by Tim Owens 4 years ago 1

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.

0
Accepted for Future Development

Refund Notifications

Sandra Patricio 1 year ago in Notifications updated by Tim Owens 1 year ago 1

Notification to our members upon receiving a refund due to a cancelled event so that they do not need to notify us for confirmation of the refund.

0
Waiting on Votes

Find a day and time for new clinics.

Gary Innes 1 year ago in Events / Programming updated by Tim Owens 1 year ago 1

Just like you would send a link out to find days and times to meet It would be great to send something out to your members to find out days and times that they would be able to do a clinic or lesson. 

Eg. The Tennis Director sends out a message and says what are days and times that you would like your 10 year old to do a clinic? The members put in their days and time preferences and you see that Saturday morning has 10 kids available that you did not know about before. Most clubs will just throw a lot out there and see what sticks and cancel the rest. 

0
Waiting on Votes

It would be amazing if you could allow the members to review events, coaches and clinics in court reserve.

Gary Innes 1 year ago in Events / Programming updated by Tim Owens 1 year ago 1

I think all clubs survey events at the end of the season and look to gather tons of information after the fact. I think it would be great if you could set up an event to automatically email the participants after an event to give feedback. 

eg. I ran a member guest. I would love to see the feedback on

  • Did they like the food after the event
  • Did they like the format
  • Would they make any changes.

Furthermore it would be nice to have a post season review of coaches, clinics etc. This could help with staff training and performance reviews. 

0
Accepted for Future Development

User login timeout

Will Owens 1 year ago in Settings / Configuration / Permissions updated by Tim Owens 1 year ago 1

Have an option where the CourtReserve admin gets logged out after a certain amount of time. This amount of time should be a customizable setting that you can turn off and on and change the allotted time. It should also be easy to just type your password back in to login.

This will help facilities better track their admins actions. 

0
Waiting on Votes

Daily Revenue should NOT be visible to all admin/subadmins

Timothy Schnupp 1 year ago in Reports / Financial Reports updated by Tim Owens 1 year ago 1

Would love to see the day when "Daily Revenue" can be turned off for admins and subadmins so those parties don't have visibility into private company info.

The majority of people don't understand how much it costs to operate these large facilities, and when they see you're making $, they think they deserve a raise when that is only breakeven. 

Really, all categories in financial reports should be able to be controlled by the main admin. 

0
Accepted for Future Development

Gratuities

Susan Doden 1 year ago in Point of Sale / Inventory Management updated by Tim Owens 1 year ago 1

We have a bar and grill and need a way to add gratuity to our members accounts and non members accounts.

0
Accepted for Future Development

Instructor notifications

Katherine Mooney 1 year ago in Notifications updated by Tim Owens 1 year ago 1 1 duplicate

Looking for a notification to be set up that instructors will receive when they are added to an event, when people register for those events, if they are taken off as the instructor, or if the event is cancelled.

Q4-2024
0
Waiting on Votes

Signing up friends to group events

Julie Malfitano 1 year ago in Events / Programming updated by Tim Owens 1 year ago 3

It would be nice if you could make it so that member groups could add their members to a reservation instead of each individual person in that group having to register individually

0
Accepted for Future Development

Lesson package - Instructors name in punch deduct

Alana Wille 1 year ago in Packages updated by Tim Owens 1 year ago 2

Under the Punches deducted option (where you can see how many punches have been used), it has the date and time that the lesson was taken (punch was used) listed. Can you also list the instructor it was taken with?

0
Internal Review

Flexible Operating Hours

Colleen Curran 1 year ago in Settings / Configuration / Permissions updated by Angela Petschow (Admin) 4 months ago 3

Different times of the year have different hours of operation both inside and outside so you could set hours of operation depending on dates of the year.