Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+51
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 3 years ago in Reservations updated by Julie Maiorano 2 months ago 9 1 duplicate
+50
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 5 years ago in Events / Programming updated by USBA Admin 2 weeks ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 1 year ago in Reports / Event Reports updated by Tim Owens 6 months ago 2

0
Waiting on Votes

credit limit

Club Admin2 4 years ago in Transactions/Financials updated by Tim Owens 4 years ago 1

Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.  

0
Waiting on Votes

Member Report - Filtering for Birth Months for Member Birthday Cards

Chadwick Campbell 4 years ago in Reports / Member Report updated by Tim Owens 4 years ago 1

Every month, we send out birthday cards to all of our players who are celebrating a birthday in the upcoming month. I tested the "Member Report" to see if there was an easy way to figure out who has an upcoming birthday. Although Date of Birth is a field in the report, it sorts based on the entire date (year/month/day).  Aside from exporting to Excel, it would be helpful to have an easy way to isolate birth month.

0
Accepted for Future Development

note box when voiding a fee in member transactions

Debbie Symons Bethesda 4 years ago in Transactions/Financials updated by Eastside Staff 3 years ago 2

Can you please add a note box when we void a fee through the member's account, member transactions.  Helps document reason for auditing purposes.

Thanks!

0
Accepted for Future Development

Adding Price & Payment Button to Event Registration Emails

Noah Albers 4 years ago in Notifications updated by Michael Glover 3 years ago 2

When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.

Example:

Image 109

0
Accepted for Future Development

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session

Cheryl Golgart 4 years ago in Notifications updated 4 years ago 3

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

0
Waiting on Votes

Cancellation time window unless waitlist exists

Frank Gabriele 4 years ago in Events / Programming updated by Tim Owens 6 months ago 3

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

0
Waiting on Votes

Copy events by week vs by event

Lauren Casciano 4 years ago in Events / Programming updated by Tim Owens 4 years ago 1

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

0
Accepted for Future Development

Auto accept members based on Membership type

Deborah Symons 4 years ago in Memberships updated by Tim Owens 4 years ago 1

Allow for some membership types to be auto accepted and other to require approval.  This would allow us to accept non-members into the system quickly and allow them to start joining events.  Full members need everything verified before receiving their full member discount.

0
Accepted for Future Development

Private Member Groups

Mike King 4 years ago in Player Management updated by BCPH Admin 1 year ago 3

Have a setting on Member Groups to only be visible on the Member Portal to members within the member group

0
Accepted for Future Development

Billing Occurring Even Though a Member Cancels Their Membership

Annette Moore 4 years ago in Transactions/Financials updated by Tim Owens 4 years ago 1

We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction. 

0
Accepted for Future Development

Put the name of a saved report at the top of the report

CRBooking Support 4 years ago in Reports updated by Tim Owens 4 years ago 1

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

0
Accepted for Future Development

Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)

Emil Kamel 4 years ago in Schedulers updated by Tim Owens 4 years ago 1

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.

0
Accepted for Future Development

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session

Cheryl Golgart 4 years ago in Notifications updated 4 years ago 3

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

0
Waiting on Votes

Cancellation time window unless waitlist exists

Frank Gabriele 4 years ago in Events / Programming updated by Tim Owens 6 months ago 3

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

0
Completed

Ability to view and delete members from the declined list

Doug Sigmon 4 years ago in Any other Ideas / Suggestions 😁 updated by Tim Owens 4 years ago 3

Ability to see all members who were declined when membership approvals are turned on and then delete them from that list.  This way members who apply for membership to an org and were declined can reapply if the organization wants them to.

0
Completed

Event & Reservation Restriction - Change the value of Zero. Restrict Memberships from being added to a reservation that they should be restricted from

Dave M 4 years ago in Reservations updated by Tim Owens 3 years ago 3

In the Event & Reservation Restriction tab

If  Admin wants to restrict the # of pickleball courts/week a membership could reserve to no pickleball courts/week an Admin would tend to input a zero (0) in the restriction field thinking the membership would be allowed zero pickleball courts per week

However the functionality of zero does not work that way

  • Zero = unlimited. "0" on a court type restriction means it has no effect. This is not intuitive.


Because of this there is not a way for the system to stop the Tennis Only Members from being added to a pickleball court by a pickleball player even though the 'Tennis Only Membership' does not allow pickleball courts as a bookable item & pickleball reservations are hidden from the 'Tennis Only Membership' on the court scheduler

0
Completed

Email Members filter by Event Category

Tracy Dungan 4 years ago in Notifications updated by Tim Owens 3 years ago 2

When I am sending emails, it would be very helpful to be able to filter by everyone who has registered for a certain type of event within a date spread. 

0
Waiting on Votes

Copy events by week vs by event

Lauren Casciano 4 years ago in Events / Programming updated by Tim Owens 4 years ago 1

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

0
Completed

GL code for guest fees

Deborah Symons 4 years ago in Any other Ideas / Suggestions 😁 updated by Tim Owens 4 years ago 3

Allow for separate GL code for guest fees so it is not automatically attached to the activity GL code.

0
Completed

Sign-up Form Improvements

Dave M 4 years ago in Memberships updated by Tim Owens 4 years ago 2

Sign-up form


Date of Birth – Birth date “year” selection is not intuitive.

When an applicant is entering their birthdate, most applicants are unaware that they can select the year and can click back year by year. Hence applicants will have to scroll back month by month until they reach their birth year. This is a lot of clicks for me. 😊

An applicant can select year and then scroll back year by year but the year does not appear ‘hot”.

Recommendation: Make the date option more visible or use another date input option that is more intuitive

Error Message Enhancement

When a ‘required sign-up form question’ is not answered and the applicant saves the form they receive an error – good. The applicant then must search the form to find what question or field they have missed.

Recommendation: Have the sign-form scroll to where the error occurred and highlight the field

Sign-up Form Custom Question Field Disappears

When an applicant is populating the sign-up form and an answer for a required question * (in a drop down) is not selected, the drop-down answer field disappears after saving, and the applicant cannot complete the form.

Recommendation: Please resolve the error

Images with pictures and description is attached

0
Completed

Second logo option for website and emails

Nicola Edwards 4 years ago in Notifications updated by Tim Owens 4 years ago 2

My website has a black background header so the logo I used was a revers version, which then didn't show up in the emails template. It would be great to have an option for different logo for each

0
Completed

Add a scrollbar to the Item Variation dropdown in Point Of Sale

Kenneth Beal 4 years ago in Point of Sale / Inventory Management updated by Tim Owens 4 years ago 2

In Point of Sale, right now the functional max for Item Variations is about 8 before the variation dropdown goes out of screen and there is no way to scroll that list. Adding a scrollbar would allow us to use all the item variations we want on a single item.