Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
note box when voiding a fee in member transactions
Can you please add a note box when we void a fee through the member's account, member transactions. Helps document reason for auditing purposes.
Thanks!
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Identify Event Coordinator on Registrant List
We have players who supervise events (set up nets, check in etc) that they play in. Would like to see at a glance (via coloring or notation) who the Event Coordinator is on the registrant list.
Edits to Reservations: Allow a limited number of edits to reservation date and time instead of allowing unlimited edits
Currently court reserve allows us to either turn ON or turn OFF the ability of players to be able to make edits to a reservation for date, time, court # and additional player names. Example: Players can make unlimited numbers of edits to the reservation in the above areas. EXAMPLE: Player actually wants to play from 5-7 pm on January 24th, but cannot book that time until January 14 at 5 pm--based on our 10 day advance booking window. Instead at 2 pm on January 14 they book a reservation for 2 pm January 24 from 2-4 pm. At 3 pm, they change the time to 3-5 pm; at 4 pm they change the time to 4-6 pm. And then at 5 pm they finally change to the desired time. By doing this, on the last change --going to 4-6 pm-- they have locked in the 5 pm start time so no one else can book it and no one is still able to book the time from 6-7 because it's still too early. By giving an option box for each item to be edited (date, time, court) you could then control the number of changes a member can make. Being able to set different edit capabilities for each item (time, date, court) would give flexibility for each one. Players have figured out that they can make unlimited edits and by doing the scenario above, they are taking court time from other members by front loading the reservation. We have advised that we will be turning off edit capability if it continues and admins will have to make all changes related to time as a way to control it.
Create programs with time breaks
Have the ability to create a program with a split time (for example a summer camp that runs from 9 - Noon had a lunch break and then runs again from 1 pm - 4 pm). This way if there is a break in time, the program reflects the correct time, but the courts are available to be booked during the "break."
Auto-Save Feature
I highly recommend an auto save feature for outgoing emails. Please consider. It is so important to be able to come back to an email that I've been working on ALL day adding content left and right on the platform and not on a separate doc.
Thank you!
Court Reservations Window for Sub Admins
As an example, if a member is looking to book a court at 11 am one week ahead, I have set it up so that members cannot book a court before 11 am seven days prior to the reservation. In settings I changed the 7 days to hours instead and that fixed my problem. But sub-admins are still able to reserve outside of that window by the hour. So they can book an 11 am court at 5:30 am. I would like the restriction that we set on the member side to also apply to the sub admin side.
Redeeming multiple punches
Would be great if we were able to take multiple punches off the packages at once VS having to do multiple transaction to redeem each punch
Require Payment Before Registration for Events
We have had people at our club sign up for paid events and then proceed to not complete payment, but it still shows they are registered. This doesn't allow other people to sign up anymore as it takes up a spot. I already have the Require Payment option turned on for these events.
In short, registration should not be finalized in the system if the person has not completed payment.
Split private lesson cost to each player attending the lesson.
For example: A 1 hr lesson for $60 can be split between 3 attendees. Charges per player would be $20.
Another fuctionallity would be to automatically add $5 dollars to the split per player who is not a member.
Turn off email reminders for family members not on the reservation
I would like to turn off email notifications reminders for family members unless they are on the reservation
Customer support service by UserEcho
