Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Charge rentals/reservations within a timeframe after the event takes place
If someone rents a court it would be great if we could charge their payment profile after the booking. Maybe give them 24 hours to pay, but if they do not then its automatically charged.
Emailed payment receipt should know about eChecks
The Receipt that is emailed out for annulal fee paymetns apparently doesn't know about eChecks. This screenshot shows one for a member who paid with eCheck, but the receipt says Credit Card - confusing, especially for those who have both
Payment Notification should include a link to log in to CourtReserve
When the Notification goes out for Membership Dues, include a link to log in to CourtReserve. Some of our members seldom log in and they had to ask us how.
Turn off guest requirement for first and last name
Do not require the reservation owner to have to fill out the guest first and last name.
Adding transaction ID to detailed tax report for Stripe reconciliation
i was wondering if the DETAIL Sales Summary report can be amended to include a transactionID?
If an account is cancelled you should not be able to register person unless it is activated or creates a new account.
Global Announcements: Request an EMAIL Global Notification feature enhancement
I would like to request an AUTOMATIC EMAIL notification feature enhancement setting, independent of the features Members>Email Players, Bulk Push, or Text for Global Announcements. This notification setting is for an EMAIL feature to be added to EACH user profile's notification options. (Similar to settings for Cancelation of an Event or Reservation.)
- Global announcements are a vital communication tool that allows for real-time, clubwide. These notifications should NOT require a two-step process (meaning, you set the notification, and then you have to go to Members>Email Players, etc.)
- Presently the Members>Email players are a one-to-one, not one-to-many. Not conducive for clubs with a large member base. Feature works for individual or small groups, but NOT for large clubs like Olde Providence Racquet Club.
- Most tools in the industry have a general automatic email (and text) notification setting in a user profile.
- I am not requesting Attachments, such as found on the Email Players feature, just a general EMAIL sent to members containing the real-time global announcement.
"Note" column on session view.
It would be great if there is a column "Notes" so that we can leave custom memos regarding each player, when we need it. The notes can be related to day pass, discounts, guest of members, etc.
Ability for clubs to have their own phone number for TEXT alerts.
I run a 55+ club. When I text through the system it comes from a random number to them. They all think it's spam and freak out texting me asking if I sent it, which defeats the purpose of communicating with them if they start texting me with 100 questions and panic. How can we make the number it comes from My number or the club number?
Customer support service by UserEcho
