Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Use Packages/Punches for split court fees
Allow packages to be used towards split court fees
new membership: should prompt to add to player directory
When setting up a new membership, the system should automatically prompt if this membership should be shown in the player directory. Having to remember to do this afterwards isn't very intuitive and those people will not be in the player directory until someone reports the issue or you remember. thanks!
Membership type on Who's Here Today Tab
It would be great if there was a membership short code on the "WHO'S HERE TODAY" tab. We need to be able to make sure that our non-members are paid out each day since they do not get batch billed. This report would be a quick way for us to confirm this information.
Create Sales Summary Report showing date range in report and export to excel
Our CPA has requested that our Sales Summary Reports show the date range in the report and export to excel.
More controls and options on Waitlists.
Would like more user defined options for WaitLists.
1.) Option to require a Credit Card on file to add your name to Waitlist. We require pre-payment for all our Events. Currently the only way a person can be added to a roster without paying is from the Waitlist. If can not add this option, at least add the credit card icon beside the customers name on the Waitlist roster (like it is on the normal roster) so we can easily see who is on the Waitlist WITHOUT a credit card so we can delete them or contact them before they are auto-added.
2.) Option to have system automatically charge credit card when auto adding from a Waitlist. We spend a lot of time viewing upcoming rosters and clicking the PAY button and tracking down customers for payment. If Event requires pre-payment, and customer has a credit or credit card on file and they are allowed to be auto added to the roster within the time frame we have setup in the event setup, then CR should charge them automatically, or at least give us the global option to choose auto pay or not. We have a lot of movement of players and do not allow players on a roster without payment and should not be something we have to look at hundreds of event rosters every day searching for customers that were auto added and need to click the PAY button.
Lesson "approve" or "decline" prompted even when staff schedules lesson
When a member schedules a lesson, the Instructor has to "approve" or "decline".
When a staff member schedules it for a member, it does not prompt the instructor to "approve" or "decline" the lesson.
We are requesting that this functionality be added.
Post Fee with a Future Payment Due Date
We have the need to Post Fee with a Future Payment Due Date. We allow a member to pay their initiation dues or membership dues on a custom payment schedule.
For example, a member wants to join and we don’t bill them their initiation dues all on Day 1. We break the payments up and even the first payment can be a date in the future.
At the point of doing a Post Fee in Court Reserve, there is no ability to specify a date. However after creating the Post Fee, there is an ability in CR to edit the date downstream but it would be easier if CR allowed the date to be entered upstream.
Lockers
Create a module that will manage rentable lockers at a facility. The module should keep track of which lockers are reserved/available, and the locker combinations for all lockers.
Notify club/admins if event registrant has no membership at the time of the event
An option to notify club/admins if a registrant does not have an active membership at the time of the event. They may have registered for the event when they were a member, then by the time of the event, they may have expired.
Customer support service by UserEcho
