Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
note box when voiding a fee in member transactions
Can you please add a note box when we void a fee through the member's account, member transactions. Helps document reason for auditing purposes.
Thanks!
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Exempt reservation type from prime time hours within 24 hours
I would like a way to allows a reservation type that is following a prime time schedule to be exempted from this schedule 24 hours ahead. I thought I had found it with the "bypass restrictions if time is x hours out", but I think that might be just for reservations restrictions and the thing I am talking about (Drilling - Rebounder) is not included in the 'booking restrictions' because our restrictions are based on 'bookings per day' and we don't want this type included. Is there any other way to allow them on short notice (24 hours) to be able to book the rebounder during prime time if space is available? Thanks
Option of same day schedule please, we dont want our member to book another ahead. we only want them to access the same day
Option of same day schedule please, we don't want our member to book another ahead. we only want them to access the same day
Allow members to pay with points and pay for their guests in one transaction
Currently members are charged for the event if they add guests to the reservation. They cannot use points for their portion. Club has to revert charge every time a member charges their credit card since no option to pay with points.
Remote Access for Leagues
Would love the ability to add the remote access codes to Leagues for members to let themselves in.
Specific Packages Added Automatically to Certain Membership Levels
Our highest level membership (Full Family) has come with 5 guest passes in the past. It would be great to have the ability to automatically apply certain types of packages to the purchase of a membership. This could be a way to run early bird membership specials for seasonal clubs and/or add more layers of value to the membership ladder. Right now we have to go in and apply the complimentary package to each membership as they register.
The ability to run a special for a designated period of time.
We would like to run a discount for our drop-in fees for a designated period of time and the ability to select the date range for those discounts.
Automated emails with time settings
I should be able to have a confirmation email sent out X minutes before reservation, or at time of booking, or both.
Expand the Active Members list window to display the full page and not just 8 at a time.
This was submitted previously, however the solution would be to open a popup with the profile info instead of displaying it below. That is a lot of wasted space that could be utilized to making that window much more user friendly. Thanks.
League and Organized Play for Instructor
I would like to see a feature that Instructors and Coaches can use to run leagues and organized play and DUPR reporting. This would be a feature that can be used separate from a specific club or organization and at a reduced monthly payment since some of the club specific features would not be needed.
Customer support service by UserEcho
