Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Global Announcements: Request an EMAIL Global Notification feature enhancement
I would like to request an AUTOMATIC EMAIL notification feature enhancement setting, independent of the features Members>Email Players, Bulk Push, or Text for Global Announcements. This notification setting is for an EMAIL feature to be added to EACH user profile's notification options. (Similar to settings for Cancelation of an Event or Reservation.)
- Global announcements are a vital communication tool that allows for real-time, clubwide. These notifications should NOT require a two-step process (meaning, you set the notification, and then you have to go to Members>Email Players, etc.)
- Presently the Members>Email players are a one-to-one, not one-to-many. Not conducive for clubs with a large member base. Feature works for individual or small groups, but NOT for large clubs like Olde Providence Racquet Club.
- Most tools in the industry have a general automatic email (and text) notification setting in a user profile.
- I am not requesting Attachments, such as found on the Email Players feature, just a general EMAIL sent to members containing the real-time global announcement.
"Note" column on session view.
It would be great if there is a column "Notes" so that we can leave custom memos regarding each player, when we need it. The notes can be related to day pass, discounts, guest of members, etc.
Ability for clubs to have their own phone number for TEXT alerts.
I run a 55+ club. When I text through the system it comes from a random number to them. They all think it's spam and freak out texting me asking if I sent it, which defeats the purpose of communicating with them if they start texting me with 100 questions and panic. How can we make the number it comes from My number or the club number?
Transactions in member account - Add Instructor(s) to Columns
When I am looking at unpaid fees and it involves private lessons...it is so many steps to figure out who the instructor was to reach out to my pro and deal with the situation. Every field in "Transactions" in the Member Profile should have an Instructor column. Unpaid Fees, Paid Fees, Balance Adjustments, All Transactions...It should be so hard to figure out which pro is being affected. A staff person had walked through this with me and understood and said it would be fixed. However, that is awhile back and I'm hoping to put it back on the list. If someone owes or paid for a private lesson - knowing the instructor is very important information and should be at my finger tips.
Add communication to "Who's Here Today" report
Be able to select players from Who's Here Today report and text, email or push notification. That way it is easy to communicate something that everyone in the building that day needs to know. Whether that's a pop up event or a weather emergency. Once click and front desk and can communicate with everyone.
credit card info visability
Please add credit card icon when a member has a payment profile to this screen for easier access while receptionists acredit card info are making reservations
It would be great to have a notice when pin codes are not sent to the members. Thank you!
Customer support service by UserEcho
