Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Show Expired status on Scheduler
On the scheduler view, show a designation if a member has an expired membership. Currently, it shows the membership selection Short Code, but this is deceiving. It may show an Adult Membership on the scheduler, when in reality, it is an expired membership that needs renewed. This will allow front desk team to easily view that information and act on it quickly.
Allow administrators to see history of emails sent to users
Allow an administrator to verify an email was sent
Add 'Instructor' Column to Lessons on Member's Profile
When under a Member's profile on the Admin side, it would be nice to see the Instructor's Name listen on Private Lessons in the Reservations Tab.
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Email Hot Button On Member Profile
We really need to add an email hot button to member profile to email directly from the profile when its open on the screen.
with the word "drop-in" being the name of a pickleball program, can we find a way to change the name of "drop-in" prices when people register for clinics? it confuses them if they are signing up for drop-in or clinics.
with the word "drop-in" being the name of a pickleball program, can we find a way to change the name of "drop-in" prices when people register for clinics? it confuses them if they are signing up for drop-in or clinics.
Mass clearing the Waiver Queue
I think we need a "CLEAR ALL" button on the waiver queue on the admin side. Under additional settings where Admin can see all the waivers in the queue. Ours has gotten quite backed up and ones have been sitting there for days now.
Maybe they expire after a certain amount of time? Or, when we delete them after a certain amount of time and the player finds the email in their inbox days/weeks later the link says it has expired instead of it can't find the page they're looking for?
Does that make sense?
Member Report - Family role filtering
Could you add of "no role" or blank as a filter for Family role in addition to Primary/Spouse/Other Adult/Child so that we can pick up the individuals who are not in a family? We would like a report that includes all adult members, excluding child members but currently when we filter on family role, we don't get the people with no roles in the results.
Have a way to show a saved event filter on our website thru a event widget
Since saved event filters are so great, with all it's options, it would be nice to be able to have it display on our website just like a Event List widget.
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