Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Add Ons to Memberships
I was trying to let Police & fire be able to have 24/7 access to our facility no matter which membership type they bought at no additional charge. currently the only membership able to access 24/7 is the Gold membership. Having to set up so many different memberships for all the different nuances is very confusing for the members and looks like too much when you see them when you are trying to sign up. I saw the prerequisite button and thought I could do this but it doesn't work and I was told I could do this. Please reach out if you need further clarification.
Set Rosters without Automatic Charges
There should be a way for the system to hold 'rosters' for classes, but only charge them when they are marked 'present'. I'm aware that we can currently add people to rosters, however if they are not taken out of the class upon a no-show, it still shows they owe the class fee.
In our old system, Club Automation, it allowed a roster to be 'semi-permanently' added to a class, however ONLY when a player was marked 'present' were they charged. There was not a charge shown if a player did not check in. This was extremely beneficial for large classes and would be a positive enhancement to Court Reserve's offerings.
Account Credit Refunds
Some members want their account credit refunded. We have been zeroing out the account credit with a Misc. Fee and sending a check. However, since it's a Misc. Fee, it shows up as revenue. It would be nice to have a button or something where we can zero out credit with a refund destination as cash or check.
Instructor availability to be shared between facilities
We have 2 locations. Our instructors need to update their availability at both locations. Please make it so their availability can be shared between facilities.
Payroll with Payment Total Integration based on Lessons/Clinics/Stringing during Specific Time Period
I'd like to have some sort of payroll capabilities that total how much a pro is owed based on what was scheduled during the specified time period. Court Reserve already has all of the information of how many lessons the pro teaches, why can we not have an option to add pay rate for each pro just like we do lesson rates for each pro.
Ability to identify guest under Who's Here Today
With a large facility we would like to be able to use Who's Here Today but we can't identify guests.
Add note flags to bookings & events
It would be great to flag an event or a booking with a note. There are many times when I need to make a certain announcement at an event or I need to relay a message to a player. Rather than post-its on my desk, it would be great to be able to flag a booking or event with a reminder. On the scheduler it would be good to have a flag icon that indicates to desk staff that there is a note to review on upcoming bookings.
Family Membership - remove selection of name upon registration - slows down registration during peak programming months (winter indoors)
Our programming is high demand and fills within seconds. The act of selecting their own name from the family account to register puts players at a disadvantage compared to single adult members and slows down their ability to register causing them to end up on the waitlist. Please develop a setting that if they would like to select someone other than themselves they can click a button but otherwise default to registering themselves to avoid this slow down.
Allow Open Reservations to Start With Only One Registered Player
My community uses Open Reservations. Right now an Open Reservation has to have at least two players formally registered to start their playtime. We have had residents suggest to us to allow Open Reservations to start their playtime without a second player formally registered. The residents tell us that they often have at least some friends who they make a plan with off-platform and that the Open Reservation is meant to signal to other people outside of their normal friend group that more people are welcome. We are going to start telling people to make sure they get their established friends to register to keep their reservations in place, but we think having the option to remove the forced minimum would help us in our case.
Customer support service by UserEcho
