Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Sign form needs State drop down list
New member gets the form to be filled with all the relevant details, under the "State" can we get the drop down menu so that the member can select the State from the drop down menu list, instead of manually entering the field. This will prevent the user from filling incomplete/incorrect data.
Need recommendations on how to reconcile CR credits to CC with QBO
I have no trouble reconciling orders however, throw a credit in the mix and CR doesn't credit separately from orders - it subtracts from the orders as far as deposits and I'm struggling with how to reconcile this in QB with my bank
Drop-In Registration Starts based on assigned Club Rating
Scenario:
Club Ratings 3.5+ and 4.0
3.5+ are those players currently in the rerating process to be become 4.0
We would like to allow the 4.0's to register for their Event 7 days in advance.
If, 36 hours before the start of the session there are any remaining registration slots, allow the 3.5+ players to register.
Some parts of the season, the 4.0's still in town do not get 4 players to sign up. This would allow some of the potential future 4.0's (3.5+) to join them. It would also allow us to always have 6 players signed up for each court to make rotating easier. (2 in, 2 out)
I would limit this to two groups of Club Ratings as we currently have 4.0 (regular 4.0 rated players), 4.0-T (temp rated, experienced player, new to the club), 4.0-C (conditional rated 3.5 player that has passed their 3.5 Skills Test and is playing with 4.0's before their final go/no-go match) ... so, we need to duplicate the current Event Club Rating Allowed Rating field for each Registration Starts date field.
The 3.5+ would be able to sign up for normal 3.5 sessions, 7 days in advance or 36 hours in advance switch to play with the 4.0's if a spot is available.
Add Option for Discounts to Membership Monthly Payment
Have the ability of add a $ or % discount to monthly membership. A great way to add for appreciation to loyal members, new members or promotions.
Document Management (Vault)
I don't see a way to post club documents (i.e. charter, governance document, ball machine operating instructions, etc.) Can you create a feature to be able to post documents as a means for club members to have access for viewing?
Event Name
When creating an Event, it requires to enter a name, followed by the category. Often, they are the one and the same, resulting in a duplication of the same on the Scheduler; eg, Name: 2.5 Basic Skills 101, Category: 2.5 Basics Skills 101. The name should be optional. Thank you.
Fix the account credit/ refund and reschedule features.
I been having too many problems with rescheduling people to different groups and they are refunded/given account credit incorrectly. Someone please look into this i've had multiple problems with this over the last week and its very frustrating.
Members selecting a specific court to wait-list on
We have two different types of Indoor Courts: Regular Courts and Lesson Courts. Lesson courts are primarily used for lessons (since they are end courts and have curtains) but members can also book them if they are open or can wait-list for them. Currently, CR doesn't let people wait-list for a specific court number, only type of court. We have some members that only want to play on certain courts and they cannot request that online. We would like to see this changed so they can request them specifically online.
Improve analytic tools and provide stronger report capabilities to understand event engagement, attendance, utilizationetc
Currently the report capabilities are immature and rely on individuals to leverage excel knowledge to develop the report or the data they need. Most clubs use admin staff that do not have excel expertise. We should have report capability within CourtReserve to be able to perform basic analytics such as:
1. We have an event series that met 12 times. Need to obtain counts such as attendance per event, average attendance per event for the series, how many of the attendees participated for 50% of the events (6 times), how many unique members attended the series, etc.. Additionally, the admin should be able to choose what fields to include on the report display similar to the way it is structured for the detail reports. The columns in the current summary reports are not ideal.
2. Report or dashboards that allow you to understand: how did the event for the statistics above do in previous year or show a trend graph for all the years the series has been held.
3. Add additional filter capability such that within a category( i.e ideal 18 racing series), you can filter our specific event/series within that category. Exclude women's races, thursday night racing, champ of champions so that you can get info for the remaining events in that category (Weekend racing series, Junior trophy race) .
One Day Membership - short application
When selling a one day membership, allow the user to download the app and be required to only supply their name, email, credit card information and sign the waiver for a speedy check in.
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