Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Book a pro across sites
Hi,
We have Pro's across multiple venues and need to be able to have flexibility to sort their availability per venue. As they need to be open at one site but closed at the other. The only option I have been told right now is to open and close the venue times which doesn't work.
Option to Require Payment Profile when joining a waitlist for event
Right now the setting to Auto Charge a payment profile when being auto-registering is good IF the player has a payment profile, but the system does not require a payment profile to join the waitlist even if the Require Payment Profile is checked. The system should also require the payment profile when joining the waitlist if that option is checked for the event.
Event - Misleading Message Showing up on the Member Portal "Single Date Registration Closed"
After we set up a Registration End Time for an event, and when one single date for an event is already closed, there will be a message on the member portal showing as "Single Date Registration Closed". This is a little misleading for customer, and they will think the single date registration for all dates is closed. Instead, "Full Event Registration Closed" will be more accurate. Actually if we don't set up the Registration End Time and there are some dates already passed, it will show "Full Event Registration Closed", which is more accurate.
Restrict Pros to canceling courts less than 24 hours in advance
Pros, like members can only cancel a lesson, or change the length of the lesson, more than 24 hours in advance. Less than 24 hours they have to cancel at the desk who will mark why the lesson canceled...
Global Annoucement Date/Time & Date of Creation
1. Date/Time on a GA should auto-start at the current date and time. Instead, you have to start from 12:00. Current date and time and then someone can adjust from there.
2. When RE USING an old announcement such as COURTS CLOSED DUE TO WEATHER if you update the information it still has the original date of creation which causes a lot of confusion for people. So for instance, if I created a Courts Closed on June 1 and re-use it on June 5, it will show it was created on June 1 on the mobile app.
Website Creation Instructions more visual
Website builder instructions more clear and visual. If the whole situation was more visual and you could edit on the spot. It's really hard to understand, rows, what are the tabs, putting content, having to copy URLs and not understanding where to link them. I can't be the only person having trouble spending so much time trying to figure out how to build the website.
Would love to have option on my app to see registrants for the day as an admin
"Save" button on Instructor Pricing
Please add a "save" button on the instructor pricing page. We need to make sure the pricing is saved.
Have the app notify you when your time is up on the court and offer to extend time at a discount.
Have the app give a push notification or text/email when your time is up on the court.
Email with payment link sent after reservation made by admin
When a member books a court, he or she has 15 minutes to pay for a court. When the reservation is made by the admin, the court remains reserved even if unpaid, so we often have to take care of payment during check-in. Is there any way to send a payment link to the member when a reservation is made by the admin? Sometimes, we are too busy to take payment information over the phone if they are a new member or if their payment information wasn't previously saved. Most players would like to pay immediately, they just don't know how to do that. Writing the steps to pay on our website will not solve the problem (they bypassed our website and CR when they called to make the reservation, so they are unlikely to find those payment steps on our website). Thank you.
Customer support service by UserEcho
