Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Restrict Pros to canceling courts less than 24 hours in advance
Pros, like members can only cancel a lesson, or change the length of the lesson, more than 24 hours in advance. Less than 24 hours they have to cancel at the desk who will mark why the lesson canceled...
Global Annoucement Date/Time & Date of Creation
1. Date/Time on a GA should auto-start at the current date and time. Instead, you have to start from 12:00. Current date and time and then someone can adjust from there.
2. When RE USING an old announcement such as COURTS CLOSED DUE TO WEATHER if you update the information it still has the original date of creation which causes a lot of confusion for people. So for instance, if I created a Courts Closed on June 1 and re-use it on June 5, it will show it was created on June 1 on the mobile app.
Website Creation Instructions more visual
Website builder instructions more clear and visual. If the whole situation was more visual and you could edit on the spot. It's really hard to understand, rows, what are the tabs, putting content, having to copy URLs and not understanding where to link them. I can't be the only person having trouble spending so much time trying to figure out how to build the website.
Would love to have option on my app to see registrants for the day as an admin
"Save" button on Instructor Pricing
Please add a "save" button on the instructor pricing page. We need to make sure the pricing is saved.
Have the app notify you when your time is up on the court and offer to extend time at a discount.
Have the app give a push notification or text/email when your time is up on the court.
Email with payment link sent after reservation made by admin
When a member books a court, he or she has 15 minutes to pay for a court. When the reservation is made by the admin, the court remains reserved even if unpaid, so we often have to take care of payment during check-in. Is there any way to send a payment link to the member when a reservation is made by the admin? Sometimes, we are too busy to take payment information over the phone if they are a new member or if their payment information wasn't previously saved. Most players would like to pay immediately, they just don't know how to do that. Writing the steps to pay on our website will not solve the problem (they bypassed our website and CR when they called to make the reservation, so they are unlikely to find those payment steps on our website). Thank you.
Make Member List Window Bigger
Hi there, I'm on a Mac. I've tried Safari and Chrome Browser. The member list window is very short and not expandable. It's less than half the height of the page on my screen which allows me to only see 7-8 member names at a time. The feudal/space below is wide open and blank. It would be really nice if that member list window as as tall as the page, so you could see more members and now have to scroll within the small small window. Thanks!
can you please develop a apple watch app, so I can see my lesson with having to look at my phone. The calendar app works well on my watch, it just what type of lesson it is, not who it is with.
Bypass Restrictions Enhancement Option to Bypass Registration & Reservation Restrictions Only
The bypass restriction is a great feature for maximizing court usage. Our Club restricts players to 5 registrations & 4 reservations per week. Our members can reserve 7 days in advance. We set the bypass so that 36 hours prior to the reservation/event start time these restrictions are bypassed allowing players that are 'maxed out" to reserve these courts/events that would otherwise be unused.
The problem is that the bypass overrides all restrictions including some other restrictions that we don not want. I.e. concurrent courts, overlapping courts etc.
The most used and relevant bypass is the reservations & registrations per day/week etc.
Allowing a bypass that targets just the reservations (restrictions tab) & registrations (event restriction tab) would be more effective & relevant.
Customer support service by UserEcho