Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+64
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 4 years ago in Reservations updated by SLPCC Web Admin - Mike 4 months ago 10 1 duplicate
+53
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 6 years ago in Events / Programming updated by USBA Admin 7 months ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 2 years ago in Reports / Event Reports updated by Tim Owens 1 year ago 2

0
Accepted for Future Development

Put the name of a saved report at the top of the report

CRBooking Support 4 years ago in Reports updated by Tim Owens 4 years ago 1

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

0
Accepted for Future Development

Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)

Emil Kamel 5 years ago in Schedulers updated by Tim Owens 5 years ago 1

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.

0
Completed

One email address for all family members

Kendall Chitambar 1 year ago in Player Management updated by Tim Owens 12 months ago 2

We've had requests for family accounts to be more simple so we can use the same email address for all family members. Currently, each family member has to have their own email addresses, which is impractical for families with children. Can you please set up Family accounts so that there is one "managing family member" (usually just one parent) whose email address is the main email for the entire family account (and therefore the same for all family members? Of course, it's nice to have the option of each family member having their own email address for families with older kids trying to be more independent. But it would be great to create that option of one family member as the "managing member" so that all email notifications go to that email vs. individual email addresses in family member's profiles.

0
Waiting on Votes

Pre-Sell Memberships and only charge Initiation fee

Charlott Nagai 1 year ago in Memberships updated by Josh Willey 12 months ago 1

When opening up a new club, there needs to be an easy way to launch pre-sales for founding member memberships where they pay the initiation fee but don't show the membership amount due until you physically open.

0

Scheduled Time Frame for Text Messages/Alerts

Alison Cremeans 1 year ago in Notifications 0

We had a member complain about her membership renewal text alert coming in at 3:27AM. I agree that it's a strange thing to do to someone and is a good reason why people deny text notification all together. Ideally, we could schedule text alerts between 7AM and 10PM (or a certain timeframe) so that members don't get annoyed with late night/early morning alerts.

0
Completed

Registration Age Based on When Event Starts

Deanne Dinio 1 year ago in Events / Programming updated by Kim Lehman (Product Owner) 11 months ago 2

Hi there! Currently, for registration for age restricted events, CourtReserve goes with a participant's current age at the time of registration. Even though the participant may be of age when the event comes around, they are unable to register without staff assistance while they are not old enough. We would like registration to go with the age the student will be during the event (or first class of the event).

Tagged for Prioritization
0
Waiting on Votes

Rescheduling and Event

Amanda Donat 1 year ago in Events / Programming updated by Kim Lehman (Product Owner) 12 months ago 1

When you have to reschedule an event there are two ways to do it but both ways only allow one option for changing the time or the date but not both.  

Option 1. Go into events List and click the rescheudle button on a specific event date. But you can only change dates, not the time. 

Option 2. Go into the calendar of events and click on the specific event. You can only change the time but not the date.  

Can you make it to where you can do option 2, which is much easier access to be able and change the date and time if needed? 

or Make option 1 where you can change the date and time also.  

Thank you. 

0
Waiting on Votes

Add option where waitlisted players could not add themselves to an event or be auto registered

Lynn Regan 1 year ago in Events / Programming updated by Kim Lehman (Product Owner) 12 months ago 1

Please add an option, event-specific, where you could allow a waitlist, but you could turn off both the "auto-register from waitlist" as well as the option for the player to register themselves if they see a spot open (and that no one else could register if there is a waitlist).  We would like this to be able to control who gets added in a case where we want to have people register as teams so we need to ensure both partners register to complete teams before a new person is added.

0
Waiting on Votes

POS Packages

Mojo Muffley 1 year ago in Point of Sale / Inventory Management updated by Josh Weese 7 months ago 1

Would love to be able to sell "buy "x" get "x" free" packages for our new concession stand! Coffee Club would be a big hit here!

0
Waiting on Votes

Court Scheduler page only shows Details link for Events

John Walker 1 year ago in Events / Programming updated by Kim Lehman (Product Owner) 12 months ago 1

On the member portal, the Events Calendar will either show a "Details" link or a "Register" link for a given event, depending on if the member is eligible to register for a given event. Assuming I'm logged in as a paid member, and the events were setup to allow paid members to book 7 days out - depending on the time, on a given day, some events will show Details (I'm not yet eligible based on the time) and some events will show "Register" (I am eligible based on the time). 

On the Court Scheduler, the Events that show up on the Court Scheduler will ONLY show "Details" despite the fact that I am eligible to register for the Event. I have to click on the Event and then I will see the "Register" button. I think it would make more sense to show the "Register" button on the Court Scheduler for the Events that the member is Eligible to book in the same way it does that for on the Events Calendar. It would be more consistent between the two pages.

The reason why I think this is important is that I am teaching team members to double check their work after creating Events. I tell them to login to the member portal as both a Visitor (free member) and Paid Member to ensure that the Events are setup correctly. If they go to the Events Calendar and see the Register button on an event scheduled for more than 7 days out, most likely there is a problem (we only allow 7 days advance booking). When they go to the Court Scheduler, which shows Events as well as court time, everything shows "Details" which is inconsistent with the Events Calendar page. 

Thank you.

0
In Progress

Generate Event URL that points to the public Register page

John Walker 1 year ago in Events / Programming updated by Esteban Chirinos 10 months ago 2

Summary: After creating an Event, the Embed Code URL points to the widget page. I would like the ability to quickly copy the URL that points to the page that allows a user to "Register" that event. 

Use case: I have created a private event where I am hiding it from the Events Calendar but allowing people with the URL to register online. As an Admin, there is no easy way to generate the URL to that specific event for that date. You do provide the Embed Code tab which allows you to copy the URL, but that URL is to the widget page (in the case there are recurring events it would list all of the events going forward). It would be nice if on the first Edit Event screen, an admin could quickly copy the URL to this specific event directly. I would envision a copy URL button similar to the embed code Copy URL button - but on that first Edit Event screen. 


Thank you.

Tagged for Prioritization