Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
credit limit
Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.
Member Report - Filtering for Birth Months for Member Birthday Cards
Every month, we send out birthday cards to all of our players who are celebrating a birthday in the upcoming month. I tested the "Member Report" to see if there was an easy way to figure out who has an upcoming birthday. Although Date of Birth is a field in the report, it sorts based on the entire date (year/month/day). Aside from exporting to Excel, it would be helpful to have an easy way to isolate birth month.
note box when voiding a fee in member transactions
Can you please add a note box when we void a fee through the member's account, member transactions. Helps document reason for auditing purposes.
Thanks!
Adding Price & Payment Button to Event Registration Emails
When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.
Example:

confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Refund Notifications
Notification to our members upon receiving a refund due to a cancelled event so that they do not need to notify us for confirmation of the refund.
Find a day and time for new clinics.
Just like you would send a link out to find days and times to meet It would be great to send something out to your members to find out days and times that they would be able to do a clinic or lesson.
Eg. The Tennis Director sends out a message and says what are days and times that you would like your 10 year old to do a clinic? The members put in their days and time preferences and you see that Saturday morning has 10 kids available that you did not know about before. Most clubs will just throw a lot out there and see what sticks and cancel the rest.
It would be amazing if you could allow the members to review events, coaches and clinics in court reserve.
I think all clubs survey events at the end of the season and look to gather tons of information after the fact. I think it would be great if you could set up an event to automatically email the participants after an event to give feedback.
eg. I ran a member guest. I would love to see the feedback on
- Did they like the food after the event
- Did they like the format
- Would they make any changes.
Furthermore it would be nice to have a post season review of coaches, clinics etc. This could help with staff training and performance reviews.
User login timeout
Have an option where the CourtReserve admin gets logged out after a certain amount of time. This amount of time should be a customizable setting that you can turn off and on and change the allotted time. It should also be easy to just type your password back in to login.
This will help facilities better track their admins actions.
Daily Revenue should NOT be visible to all admin/subadmins
Would love to see the day when "Daily Revenue" can be turned off for admins and subadmins so those parties don't have visibility into private company info.
The majority of people don't understand how much it costs to operate these large facilities, and when they see you're making $, they think they deserve a raise when that is only breakeven.
Really, all categories in financial reports should be able to be controlled by the main admin.
Gratuities
We have a bar and grill and need a way to add gratuity to our members accounts and non members accounts.
Instructor notifications
Looking for a notification to be set up that instructors will receive when they are added to an event, when people register for those events, if they are taken off as the instructor, or if the event is cancelled.
Signing up friends to group events
It would be nice if you could make it so that member groups could add their members to a reservation instead of each individual person in that group having to register individually
Lesson package - Instructors name in punch deduct
Under the Punches deducted option (where you can see how many punches have been used), it has the date and time that the lesson was taken (punch was used) listed. Can you also list the instructor it was taken with?
Flexible Operating Hours
Different times of the year have different hours of operation both inside and outside so you could set hours of operation depending on dates of the year.
Customer support service by UserEcho