Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Prevent Membership to charge monthly fee when signing up during pre-sale
The membership setup allows for memberships to start and end on any date but the system requires payment on the spot the mom ent someone signups up. It would be great if, during the membership pre-sale for new clubs, the monthly fee wouldn't be charged months or weeks in advance.
You already have the options for the membership to start at a later date.
Add "prevent sandwich time" to booking lessons
Apply the same restriction as court reservations that doesn't allow for an unbookable window ("sandwich time" before and after a lesson. (One hour is our minimum court reservation booking window).
Edit font on Hero header and sub header
There is no way to edit the font type, size nor color font on either the header or the sub header of the Hero section.
In terms of the fonts available, the font used in the Hero section is not available in the pages nor the emails. It would be nice to show a consistent brand by using the same font accross different sections.
Free Member Hours to not include Ball Machine bookings
We are not able to set up our Ball Machine as "Equipment" because any membership level with "free hours" would be able to use these free hours towards the ball machine. As a work around, we had to set the ball machine up as an instructor.
The functionality for booking equipment is obviously better and preferred, but apparently there's no way currently that we can restrict a membership level from using whatever free hours might be included per week or month with their membership level from being applicable to using the ball machine if we set it up as it was intended to be set up.
Event Copy should include the details from Event Setup Tab
Currently when we copy from a source event into a new one, the new event does not receive the details from the Event Setup tab including which membership types can see the event, the cost, is Public flag, Allow Online Registration flag, whether payment is required up front, whether approval is required, Registration start date, Registration Ends before date and Show Registrant flags.
Usually when copying an event, we need most of the above fields to be the same so it would be helpful if they were included in the copy so we don't have to set them again for each event. Then we could just override the few fields that are different, or uncheck an entire column if it doesn't apply to our new event. This will take much less time than reproducing all these settings again after a copy.
Use Packages/Punches for split court fees
Allow packages to be used towards split court fees
new membership: should prompt to add to player directory
When setting up a new membership, the system should automatically prompt if this membership should be shown in the player directory. Having to remember to do this afterwards isn't very intuitive and those people will not be in the player directory until someone reports the issue or you remember. thanks!
Membership type on Who's Here Today Tab
It would be great if there was a membership short code on the "WHO'S HERE TODAY" tab. We need to be able to make sure that our non-members are paid out each day since they do not get batch billed. This report would be a quick way for us to confirm this information.
Create Sales Summary Report showing date range in report and export to excel
Our CPA has requested that our Sales Summary Reports show the date range in the report and export to excel.
More controls and options on Waitlists.
Would like more user defined options for WaitLists.
1.) Option to require a Credit Card on file to add your name to Waitlist. We require pre-payment for all our Events. Currently the only way a person can be added to a roster without paying is from the Waitlist. If can not add this option, at least add the credit card icon beside the customers name on the Waitlist roster (like it is on the normal roster) so we can easily see who is on the Waitlist WITHOUT a credit card so we can delete them or contact them before they are auto-added.
2.) Option to have system automatically charge credit card when auto adding from a Waitlist. We spend a lot of time viewing upcoming rosters and clicking the PAY button and tracking down customers for payment. If Event requires pre-payment, and customer has a credit or credit card on file and they are allowed to be auto added to the roster within the time frame we have setup in the event setup, then CR should charge them automatically, or at least give us the global option to choose auto pay or not. We have a lot of movement of players and do not allow players on a roster without payment and should not be something we have to look at hundreds of event rosters every day searching for customers that were auto added and need to click the PAY button.
Customer support service by UserEcho
