Perhaps this one is already in development. We would like to set up a way for guests to pay for guest fees; maybe having the member register them and it sends the guest an email/text with a quick link for payment.

There appears to be no way to see when memberships are dropping off and since the system doesn't notify the member that they should renew, it would be really helpful for admins to receive this notification so that we can do some follow up for retention.

Could there be a way to add a “guest” function in the kiosks mode? Once the guest function is activated it would take you to a form where we can put our liability waiver and a place to input the guests name, member name, email/phone, and if they want to be contacted. Once they have filled out the waiver we can connect it to a member on our end.  

We would like to be able to see the following on the Reservation Report as additional outputs:

- When the Booking was originally made

- Fee amount

- Payment Type

- Tax Amount

- Revenue Category

We have a reservation type called Doubles With Guests (separate from Doubles which is for members only) that allows a minimum of 3 players and a maximum of 4 players.  With any reservation types that allow guests, we want there to be at least one guest specified and accordingly, we would like the #Guests field to be mandatory.  This will prevent people from bringing a guest but not specifying the guest on the booking and therefore not paying the guest fee.  Given that not all clubs may want this field to be mandatory, having an option to specify whether it is or not (sort of like the fields on the CR Signup form) would be great. 

We would like to have the ability to have a reservation split up if it is not able to be booked all on one court. Example: if a reservation is for 90 minutes but court 1 has 60 minutes and court 2 has the remaining 30 minutes, for it to automatically book it and let us know.  

When you are under an event, and you need to email a few players (usually the ones on top because I have sorted it prior) it would be nice when you click the email button if they would stay in that order.

Scenario:  Pulled players off the waitlist into an event and I want to notify a small details or instructions (that the non-waitlisted players already received).

Currently I sort those by date registered, go to email button but when the list comes up, they are not in the order I sorted by.

Instead of clicking the top 4 players and going to the email I have to fish through the list a click on the players I want to include.  I Love that you added how many you are sending to before sending - helps fact check your list.

Would like to be able to run a report by players who have created a profile but have never visited our facility and then be able to easily send an email off the reporting function.  Right now I have to run a report, sort, download then select the names manually to send an email in the CR system.

A client without proper payment method on file. A client that is repeatedly rude or confrontational. A client that owes.  Needs to be seen in the app as well, so a coach checking in a kid can know to send kid/parent back to the desk for payment info or whatever.

Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.  

Can you please add a note box when we void a fee through the member's account, member transactions.  Helps document reason for auditing purposes.

Thanks!

When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.

Example:

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

Allow for some membership types to be auto accepted and other to require approval.  This would allow us to accept non-members into the system quickly and allow them to start joining events.  Full members need everything verified before receiving their full member discount.

Have a setting on Member Groups to only be visible on the Member Portal to members within the member group. 

We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction. 

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.