Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Ability to create a single list of names of all players who played on a select court during a select timeframe
example, I want a single list of all players who have played on our padel court for the past 4 months.
Selectively Bypass Restrictions
I would like to have more control over which restrictions are bypassed within a certain time period.
For example, we have a rule that a member can only have one prime-time booking per day. I would like this rule to be bypassed within a few hours so that our courts get maximum use.
However, I never want to allow a member to book themselves on more than one court at the same time.
Currently I either have to bypass all restrictions or none of them.
Different booking rules based on membership type
We have tennis memberships that include the same booking rules for Tennis & Pickleball reservations. And we have Pickelball memberships that do not include tennis reservation rules but have similar rules, but do not include anything in Tennis with more than 24 hours in advance bookings. We need two different booking rules setting choices so each can be configured differently.
modify memberships page
We would like the ability to modify the "Memberships Page" that is presented to the public (https://app.courtreserve.com/Online/Memberships/Public). This page is "stock" and allows for our logo and brand colors but does not allow for any other customization. We would like to be able to change the text on the "Learn More" button and have it say either "Buy Now" or "Purchase" on each card. We would also like to have an explainer text area below the Header and above the "Membership" title that would allow for text to explain "Next Steps" or show an info graphic of the process to Purchase, Add Family members, and Contact Us to add Children/Other members.
Auto move first Waitlist person into a cancelled spot!
Please automatically move the first waitlist person into a cancelled spot. Otherwise there is no point to a waitlist!
Can no-shows keep members from booking after 2 times for unlimited memberships. it cost clubs money
We have an unlimited membership that people do not get punished for when they no-show. It needed to be penalized like a late cancellation of a reservation.
Adding a check out feature for Open play sessions
It would be super helpful to have a check out feature for open play sessions, when we have a player limit for our sessions. At this point, when they are full, they are full and we have to adjust the max number of registrants to allow additional players.
Allow players of who make open reservations to invite others directly through the software.
When making an open reservation, allow players the option to invite friends with the booking. first come first serve.
Receipts sent to clients automatically if payment made on the Admin side
Would love the system to give the option to send receipts automatically to our clients if payment is made on the Admin side (cash, others, etc).
Customer support service by UserEcho
