Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
confirmation link included in email/text reminder about upcoming lessons or clinics so members can "confirm" their already scheduled session
can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session? could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?
Cancellation time window unless waitlist exists
Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
Private Member Groups
Have a setting on Member Groups to only be visible on the Member Portal to members within the member group.
Billing Occurring Even Though a Member Cancels Their Membership
We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction.
Put the name of a saved report at the top of the report
Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?
Add ability to show a custom member field on the scheduler and have a icon to depict it exists. Example (Locker #)
This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.
Email Members filter by Event Category
When I am sending emails, it would be very helpful to be able to filter by everyone who has registered for a certain type of event within a date spread.
Copy events by week vs by event
Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.
GL code for guest fees
Allow for separate GL code for guest fees so it is not automatically attached to the activity GL code.
Sign-up Form Improvements
Sign-up form
Date of Birth – Birth date “year” selection is not intuitive.
When an applicant is entering their birthdate, most applicants are unaware that they can select the year and can click back year by year. Hence applicants will have to scroll back month by month until they reach their birth year. This is a lot of clicks for me. 😊
An applicant can select year and then scroll back year by year but the year does not appear ‘hot”.
Recommendation: Make the date option more visible or use another date input option that is more intuitive
Error Message Enhancement
When a ‘required sign-up form question’ is not answered and the applicant saves the form they receive an error – good. The applicant then must search the form to find what question or field they have missed.
Recommendation: Have the sign-form scroll to where the error occurred and highlight the field
Sign-up Form Custom Question Field Disappears
When an applicant is populating the sign-up form and an answer for a required question * (in a drop down) is not selected, the drop-down answer field disappears after saving, and the applicant cannot complete the form.
Recommendation: Please resolve the error
Images with pictures and description is attached
Second logo option for website and emails
My website has a black background header so the logo I used was a revers version, which then didn't show up in the emails template. It would be great to have an option for different logo for each
Add a scrollbar to the Item Variation dropdown in Point Of Sale
In Point of Sale, right now the functional max for Item Variations is about 8 before the variation dropdown goes out of screen and there is no way to scroll that list. Adding a scrollbar would allow us to use all the item variations we want on a single item.
Auto accept members based on Membership type
Allow for some membership types to be auto accepted and other to require approval. This would allow us to accept non-members into the system quickly and allow them to start joining events. Full members need everything verified before receiving their full member discount.
birthday UI/UX upon membership signup
Definitely needs to be a better way to include a birthdate than scrolling back through calendars starting this month. Surprised the CourtReserve form didn't allow me to simply type in the date.
This is a frustration/complaint that I got from a surprising number of people. We had a bunch of people not bother and just put in a fake bday so I manually emailed everyone and said please email me if they entered a "fake" bday and we will update.
Membership Status Report
This is similar to an idea described here:
but different in that we're not looking for a Cap, but just the totals.
This would be a report that I could run as an admin (or just a screen that displays when I load)
Rows would be the Memberships that have been defined
Columns would be:
Total # of people in that membership.
Total # Active
Total # where the Renewal is Overdue
Total # where they are lapsed
Total # that are Pending (if you do the approval) (Could further divid this into seperate columns New members, and renewals)
Then slightly off to the side,
New in the last 7 days
New in the last 30 days.
I'm basing the report off of our old software (image attached)
It was very helpful to share to our board members on the health of the club.
Allow Custom Fields when Registering to a Waitlist
Customer support service by UserEcho
