Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

Often times Rows used to build the website are similar, so being able to duplicate a Row and edit it would make website building much faster.

Can we change the format of the All Transactions page under billing to show a running balance like banks statements have? Basically, there will be a column with the date, a column with the type of transaction and the transaction date if it occurs in the future, a column for the fee, a column for payments or refunds, and a running balance to show how much is owed or on credit after each transaction. It would look like this:

The invoice page works fantastic but I truly believe that revamping the All Transaction page to look like the table above would vastly reduce the confusion from customers when it comes to explaining charges on their accounts.

Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions.  Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.

I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.

There should be an easy way to email reminders to members who have an outstanding balance and unpaid fees (of any sort) older than X days.

Enable a member to do an annual membership paid in 4 installments.  

Hey have a 1 million users on our platform, and we need an easier way to have credit expire from the date of the last most recent transaction. We are currently doing everything manually, and it is very tedious. 

We have some clinics that are DUPR 0.0-2.749. We had a scenario where someone without a DUPR account tried to sign up for the clinic but couldn't since they need to have a DUPR account at least tied to their CR account to sign up.

One solution is to just remove the DUPR restriction all together, which I have done in the meantime. But I think it is a reasonable solution to allow players who don't have a DUPR id attached to their account to sign up for an event that allows for DUPR "Not Rated" ratings to sign up.

One of the reasons I want to have a restriction is that I want to keep the upper limit to ensure that no one above the level can sign up and either be frustrated by the lower level players or ruin the experience for the players actually in that range.

Customers put money on their Customers Account to be used for POS Purchases, etc, but CourtReserve uses this credit each month to pay their membership.  Then they have to add more money to their account.  We as facility operators want players to use NEW MONEY to pay for their Memberships...not OLD Money that is on their account.,

Add the bar code to a smart watch (iWatch) to add flexibility to the check in process.  The self check-in for events works great and out players love it.

Auto refund to the credit card is great for club cancelled events (like auto-cancelled events due to low numbers) but we'd like the option to change the destination to "account credit" if the customer cancels.

Booking window restrictions should work both ways to control member access to club facility.  If there is a booking window restriction, it should be enforced whether or not the member did the booking themselves.  This would much better support the statements made in this article:  https://help.courtreserve.com/en/articles/8099478-membership-type-booking-windows

I would love for there to be a way for people who are marked as no-shows to get a notification/email telling them, so they know their spot was taken by somebody else. This would be helpful in letting people know so they don't waste the trip and so they are aware of them being marked as a no-show(if the club charges a no-show fee).

Please implement Dark Mode UI theme for Court Reserve Backend. In the backend system users can decide their theme in preferences. Maybe even some more themes would be cool! Should be a simple fix.

Reservation Report has by-day breakouts but can we add to Court Utilization Report as well?

Weekends are naturally busier than weekdays, and even some weekdays are busier vs. others due to regularly scheduled programming (e.g. leagues, round robins, etc.). Seeing utlization rates by 30min and 60min blocks is super powerful, but it would make the insights even more actionable to be able to see utlization of custom defined "morning", "afternoon", and "prime time" blocks. This would help clubs identify when is the best time for maintenance, for scheduling new programming, or flagging peak periods where intervention may be required to increase court availability.

More powerful filtering to create dynamic member groups to enable better email targetting and capturing revenue opportunities. A couple examples of what I mean:

1. Add EXCLUSION filtering. Current Member filtering in "Event Category" is limited to inclusion (i.e. members who have participated in a specific Event Category or Categories). If we were to add Exclusion filtering, we could more easily identify members who have NOT participated in an event category (e.g. Junior Members who are NOT registered for Summer Camps) or members who have participated in one category but not another that we might want to target to them (e.g. Adult Members who have taken Group Clinics but have not done Private Lessons)

2. Ability to carry-over last "membership type" for lapsed members with no "currently no membership assigned". Essentially this is the players list that pops up when you click on "lapsed" on the Membership Status Report. The issue is that you can't do anything with that list. You can't make it into a Dynamic Group list. And in the Membership Reports if you select "currently no membership assigned" it doesn't return what their last membership type was before lapsing. This is important because we have multiple membership types (Senior/Adult/Junior/Instruction Only, etc.) which have different renewal models / communication and we want to be able to dynamically exclude members from the communication once they renew. 

When customer clicks "reserve" on a court within the 60 minutes buffer (last minute) a message is displayed informing them of the 1 hour buffer. It would be way better if the "reserve" button simply did not display for unavailable reservation times. Please consider adding this feature. 

When creating an event, you are required to include # of court needed and player amounts. If you have multiple courts selected yet only 4 people sign up (not enough to take up more then 1 court)  there is no option to AUTO drop the extra courts.  (Example: We have open play 2 courts that people sign up for.  It will cancel BOTH courts if I say auto cancel if 4 or less players, instead of just 1) I hope I make sense. 

Currently, the Auto-Apply feature to Preloaded Credits applies to the oldest reservation made, which makes zero sense because if a member has future recurrent reservations, the credit auto-applies to future reservations that may or may not happen at all! So credits get used up right away, and for the current or nearest reservations, it looks like they have no credits. The Auto-Apply feature should offer the flexibility to apply to the nearest checked-in reservation, and the check-in should trigger the auto-apply. Not a future reservation 2 months ago that might be cancelled!

We'd like the option to have "additional players" charged to the reservation owner. Yes, you can do this when adding guests but our customers are simply adding additional players. 

Feature Request: Granular Restrictions for Public Bookings

Current Limitation Presently, the system only allows for time-of-day restrictions. While we can create a specific "Membership Type" for public bookings, we cannot restrict those bookings to a specific court or a set number of daily slots.

The Problem Our goal is to pilot this program by offering one court for four specific time slots per weekday. However, because court-specific restrictions are not currently enforced, the system opens up our entire inventory. Instead of the intended 4 daily slots, we are effectively offering 20 (5 courts × 4 hours), which is far beyond our management's comfort level.

Proposed Solution To make this program viable, we need the ability to set a daily maximum number of bookings or enforce specific court allocations for public membership types. Our board has approved a limit of 3 to 4 hours per day; without the tools to enforce this, the program is too "wide open" to implement.

Impact This feature has received the most enthusiastic response from management to date. It represents a significant opportunity for the club, but we require these administrative controls to ensure it doesn't negatively impact member court availability.

Key Requirements

• Court-Specific Restrictions: Ability to limit certain membership types to designated courts.
• Daily Booking Caps: A "Max Bookings per Day" setting for specific membership tiers.
• Resource Allocation: Finer control over the total volume of public access to prevent over-booking.