It would be very helpful, and make things run super efficiently, if a no-show fee could be automatically posted to a members account when they no-show for their reservation. They would then have to pay this fee before they are able to make a new reservation. Right now, the work around to make this happen is administratively very heavy and time consuming. 

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

Point of Sale page has the option to add notes, but these notes do not print on the receipt nor are they viewable later.  We need the ability to see the notes.  

For example:  We use the POS to collect the $32.50 team commitment fee.  Since several captains have multiple teams, we use the notes to comment on which team the fee is for, but this does not print on the receipt which is not helpful later when looking up who has paid what.

We also find it's hard the receipt to print.  

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.

There isnt a single dentist office, beauty salon, or other small business that leaves the booking history available online for the public to see.  Please consider an option to hide all scheduler HISTORY and accessible only to admins so that we can have business privacy!  

An event management system for clients booking private events. Similar to a Tripleseat in functionality. Manage leads, communication with clients, and ability to request/accept deposits. 

Most of our members prefer push notifications versus emails.  It would be great to have the opion of  global announcements  made into a push notification.

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package

The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations.  The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

3rd party software that would integrate with court reserve to help with managing all your company's relationships and interactions with customers and potential customers. 

Having reservations and events as part of the court utilization tells an incomplete story. Court utilization is also affected by court closures, therefore a court utilization report should also include court closure times.  I suggest a box to be checked as an additional filter.  The box to be checked might read....: Include court closures in this court utilization report?

I realize there are "workarounds" - e.g. the member can add guest, or, this can be adjusted by the admin at the front desk, but, those workarounds don't really work well.  what's needed is, when a member books a court and adds a friend to the court who is in the system as a nonmember, that they can click to cover their court fees.

best example is parents paying for their kids court fees, when their kids are in the system but don't have a credit card on file.

It would be great if, when I click on a member, I can click on a tab that shows me which of the emails we've sent that they have been included in.

Our Board of Directors was wondering if there are plans to implement an electronic voting module. Board elections and other member By-Laws issues are addressing with electronic voting. Since CourtReserve has detailed information on members including suspensions, current payments, etc., it would also be great to integrate electronic voting so we would not have to track these details in another program as well.

It would be great to have a feature which displayed a Pro's Bio information (either in their profile or Book-A-Pro) which also showed a photo of them. This way our non-members and members could know more about them before booking a lesson.

Use case:  We run camps during the summer.  We have a promotion that every 5th camp session is free for a player.  

Issue:  If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice.  If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee.  Either way, that free lesson does not show up on the person's invoice.  If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.

Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice.  We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.

Expanding the request:  The scenario above is for a complete (100%) discount.  What if it was was only a 50% discount?  That charge would then show up on the invoice, but it would be at half the price without an explanation.  For example, there would be four charges at $40, and then one at $20.  But, why?  It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate).  It should also allow percent or dollar discounts.  See conceptual screenshot:

How would this additional data be entered?  Maybe in the Override Fee Amount dialog?:

Need expiration date listed on payment profile tab after the 4 digit credit card #.  Then be able to pull a report to see whose credit card is expiring in upcoming months and then notify member in advance.   

We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab. 

Be able to limit signing up for an event after "X" amount of cancellations regardless of reason.

People are signing up and if nice outside (for example) they cancel at last minute and leave little time for new people to sign up for an event.

Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.