We have begun using the DISCOUNT function heavily to offer "free" courts and events to certain membership types. Because those transactions no longer show up on a TRANSACTION report, we have lost our ability, in one report, to summarize activity level and "visits" to the CLUB by our different event/reservation categories.

The Solution:

Currently, the REPORTS>EVENTS> REGISTRANT DETAIL report would be perfect because it has Member Name, Membership Type and all the EVENT details (even if the member was charged $0) BUT it does not have RESERVATIONS.

Can't this report be re-purposed to include BOTH EVENTS and RESERVATIONS?

That way we have all the activity data we need and we can analyze and pivot table away as we need. 

Appreciate the considertion-

Sharon Voelzke

We use the Expanded View Scheduler most of the time to see what is booked for the day.

However, for us larger facilities, we have to scroll back and forth several pages (since we have 22+ individual spaces, then combos of those spaces). 

When viewing the expanded view, combo court bookings show up as a reservation with a lock icon and just states that it is in use. There are no other reservation details. 

It would be VERY HELPFUL to repeat the details of the reservation on these locked combo reservations so we don't have to keep scrolling back and forth to see who & what the reservation is for. They can still be locked, we just want to see the full details or a hover over window option to view the details.

In this example, the light blue reservations with yellow highlight show a reservation but I don't know who it is an need to scroll back to find Field 5 and view the details there.  

We need quick answers sometimes so this enhancement would be huge for us.

Use Case: I need to quickly check if Lane 18 is open. Since I have so many courts, I have to scroll over to Lane 18. I see it is being used but by whom? I then have to scroll all the way back to where my Combo of Field 5 is to gather the information. See below.

If you create an event, but forgot to add courts to the event it will create a phantom event. Currently there is no way of seeing them on the admin scheduler, they will only appear in the member calendar or in the event list. This can lead to mistakenly having two events at the same time, or an event that can be registered for without anywhere to play.  If there could be a notification or flag that can be toggled on in admin that sends warnings or highlights that there are courtless events that would be ideal.

It would be helpful to have a small icon appear next to a customer’s name in registration list during check-in when they’re attending their first ever program at our facility.

This visual cue would allow staff to easily identify new participants and give them a warm welcome. It would enhance the customer experience and ensure first-timers feel acknowledged and supported right from their arrival.

For clubs that have discounts created for events, the user experience is deceptive in that it does not show if the discount will be applied in the registration process.

As a player, the screenshot below shows the last page a player sees before their registration is confirmed. It still shows that the fee would not be applied, even though in the below example, the discount was actually applied. Check out my video for a full walkthrough. 

I believe that once the member gets to the page to register for a specific event date, the player should see whether the discount would be applied. There may already be different in wording like "Pay Now" if the payment were to be applied, but I would argue most players would not notice the difference on the finalize button as it currently is. 

Instead, in the below screenshot  we should implement BOTH: 

1. The arrow showing the price should have the price strike through like, "$1 (FREE, Discount Applied)."

2. Make the button to Finalize Registration obvious that the event is free (Finalize $0 Registration), and make it clear when the member is not receiving a discount (Finalize $1 Registration).

Right now:

- the a player could be used to the current setup and may miscalculate how many free hours they have left and could accidentally register for a paid event registration if they think they still have free hours.

- the player could believe they are going to be charged to register for this event but decide not to because they see the fee

- the player or admin can check whether their billing section shows the registration fee, but this is backwards to how this should have to work

My suggestion would make it so that the player is not gambling with their free/paid registrations.

Keep in mind, we still do not have a feature that shows how many free hours or registrations a player has left on either the member portal or admin panel. This feature should be in addition to, not in place of the free hour/registration count.

Here's a Loom of the user experience: https://www.loom.com/share/7f47aea02069474fa56141528a97e5d0?sid=0cc175c7-f30b-49b6-a7e2-aa6cb448da46

https://app.intercom.com/a/inbox/sa86w75u/inbox/admin/8216646/conversation/215471388697350?view=List

Currently, the invoices (when paid) do not show the payment method used nor any notes on the payment screen (example: for Other payment methods, I need to show that they paid via Venmo and on which date, etc).

The only way I can pull this information is to go to their transactions screen and look at the link for that transaction. It should all be together for auditing purposes and for easy payment confirmation and payment details.

It appears that the "Other" category does not show on the EOD report if there is a zero balance for the day. Can we show ALL payment methods regardless of if zero?

I would like to ability to add partial payments. We often have tournament that split court fee cost between organizations. 

We are trying to run payroll for 5/31 - 6/13. We do a 40% profit share between our coaches on all lesson/package price per lesson. I am trying to find a report that shows all my lessons completed during that timeframe with: Instructor, Player, lesson date/time, lesson name, Package punch WITH price for that session as per their package price not full price. Currently, the report (reservation report) only shows the fee if now package was purchased. Also, the Instructor Report only Counts the lessons. There is a huge gap here and we need this info to complete accurate payroll.

Can we add a feature for Instructor Pricing to either:

1. Copy all pricing from one instructor to others OR

2. Change the Instructor set up to add "instructor pricing" roles where we define all our costs on 1 screen then associate a pricing tier or profile/role to each instructor.

Problem Statement: Today, most of the reports group date & time into one column. When exporting into Excel, it is a formatting nightmare AND Excel does not sort this column entirely. So, for example: when we run a reservations report for the month, export it to Excel, then try to sort on Start Date / Time (ascending)

... it skips rows as if it doesn't recognize the date/time format.

It would be great if all the reports (including transactions Reports) could break out the Date/Time Column into TWO separate columns. This would allow for easier sorting & utilizing PivotTables in Excel.

We have over 400+ clinic spots a week and they all end up with a waitlist. My challenge is this: We do not let the players cancel their spot within 24 hours of the clinic. But say someone knows they won't be able to make it - within 24 hours of the clinic the current system requires them to reach out to me, I manually reach out to each waitlister, wait for them to respond, and then manually swap the players and the charge to let the one who cannot attend off the hook. With over 15,000 clinic spots per year, this is a colossal waste of time for something that can be automated through the software. 

Currently, we could allow players to cancel with less lead time, but they have to be refunded BEFORE someone else takes their spot, which is not guaranteed. I want to have the system allow the player looking to be removed push a button (provisional cancellation pending someone else accepts), then a notification sent to all waitlisters, and when someone "accepts" that spot only THEN the original player is refunded and removed. 

This would save me thousands of hours a year and not impact our revenue negatively. Appreciate it!

Currently, there seems to be a limitation where only registered clients can see the package options.

We would like to be able to advertise all our packages (such as lesson packages & pricing), regardless of if they registered with CourtReserve.

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

Have something in a membership where someone is able to only do something a certain amount of times per month without having to track it ourselves. i.e. Only allowing 5 free paddles rentals per month.

When a members membership is expired, upon re-registering there should be an option to show the sign-up form again to enable the member to verify & update their membership as well as complete any new required fields and be subject to approval upon renewal.

Add the ability for clubs to integrate their IDE's with their frontend websites. This will provide clubs a more contemporary ability to control their website appearance and functionality. Being able to use a native code editor for website development would allow for more granular control.

We are a seasonal club.  Each year members have to purchase a membership.

I'd like to send an automatic email out when a member purchases a membership.   Things that would be included in this email.  Generic welcome statement, a link to our Membership rules for the current season, information that is important on a yearly basis, like the gate lock code.  We change this yearly.

Currently I'm doing this manually, and it's very time intensive. 

My community has unmanned tennis courts that we use an integrated code lock for. We are having an issue with no shows. Can we get the ability to track whether a gate code has been used so we can audit users and look for habitual no-showers? 

Is there a way to automatically notify the front desk when it is the birthday of someone who just checked in, so that we can gift them a Bday gift or reward.

We like players being able to see other registrants, but this isn't helpful until at least a couple of players have signed up for a program. If players see that few are registered, they're less likely to sign up until they see other names on the list. We'd like to be able to offer automated discounts to the first handful of players willing to put their names down and register for organized play, tournaments, etc.