Currently we sell 5 different types of memberships that are geared to individuals and how they use our club.  We got away from family memberships as some "families" are one adult and one child and some are two adults and five children.  In the interest of fairness we moved to individual memberships.  Right now to buy your opening membership you have to go in and perform a transaction for each person separately.  For me that was in and out five times.  I would have loved to have been able to add each family member to my cart, view the cart and then checkout.

It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

Please add a feature where a member cannot double book themselves and if a sub admin or admin wants to double book themself, they get a warning first which they have to override

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.

The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”

We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).

We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.

Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.

The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.

Thanks

Pickleball Charlotte

The settings page has over 50 icons, organized by setting category, but it's HARD to remember what settings are called what and in which category. I find myself clicking in 2-10 spots sometimes just to track something down that I've done before.

Example: I want to be able to find all settings that related to "disclosures". There's on settings called Disclosures, but I have to turn it on somewhere else. I want to type "disclosures" into a search bar, and be shown all instances of that word throughout the admin settings.

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

Guest Database in a Dropdown. So we don't have to type the same people over and over.

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you

The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

We'd like to be able to include a certain number of free guest passes (monthly) with our memberships. We'd like to be able to encourage our members to bring friends, and allowing them a couple of free guest passes each month would be helpful.

Add an option in leagues for inactive players to automatically moved them down 1 spot every game day they don't play.

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

Currently, there is only one option to add one disclosure across the board for reservations. Adding a feature to apply specific disclosures for reservation types. i.e. Outdoor Pickleball - Disclosure: You are booking an outdoor court, if weather affects the reservation we will give a full refund and allow cancellation / rebooking within 24 hours. 

Membership types based on Residency (for municipalities). A criterion for determining membership types should be zip code. For example, if my zip code is for the town of Wells 04090 then I am able to choose a resident membership. If it is not, then I must choose another membership option. 

Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

Would be awesome to have the ability to change the color on the pro schedules for all lessons and clinics that are charged. This will give a visual of all billing for the day is complete.  

When someone registers for a membership that is more than one person, the information for the additional people that are to be on the membership should be required at the time of registration. As it is now, only the primary can put in their information and then we have to request the additional information or have them log back in to add the other people.

Neither are a good option. Requiring the business to "allow members to add or delete" people will allow them to add or delete others at any time and those people being added may to actually qualify to be part of that type of membership (For example: Family Membership is Married Couple (or an adult couple with proven shared residency) and their dependent children as defined by the IRS.) 

Over and over when I have people trying to sign up in Court Reserve they quit at "Join Organization" as it is confusing. I repeatedly get phone calls from people saying they tried to register in Court Reserve but it wanted them to 'Join an Organization" not realizing that multiple organizations use it.  Can you change the phrasing of "join Organization" to something like "Select an Organization" ,"Choose an Organization" or even as basic as "Type in the name of the Organization you want to Reserve with "?   I think it asks them to type in the area, which isn't helpful because it doesn't seem to populate the facilities in the area, only the ones with the name of the area or city in the title.  This would save me a lot of grief... 

I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).

We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.

At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.

I'd like to suggest adding the ability to prevent a member from registering for an event at the same time they have an active court reservation, or vice versa. Folks can't be two places at once (an Event and a reserved court) and we don't have the staff to monitor where they are and who is using their reserved court. Thank you.

Need ability to sort by check-in status - alphabetically

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval