The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations.  The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

3rd party software that would integrate with court reserve to help with managing all your company's relationships and interactions with customers and potential customers. 

Having reservations and events as part of the court utilization tells an incomplete story. Court utilization is also affected by court closures, therefore a court utilization report should also include court closure times.  I suggest a box to be checked as an additional filter.  The box to be checked might read....: Include court closures in this court utilization report?

It would be great if, when I click on a member, I can click on a tab that shows me which of the emails we've sent that they have been included in.

Our Board of Directors was wondering if there are plans to implement an electronic voting module. Board elections and other member By-Laws issues are addressing with electronic voting. Since CourtReserve has detailed information on members including suspensions, current payments, etc., it would also be great to integrate electronic voting so we would not have to track these details in another program as well.

It would be great to have a feature which displayed a Pro's Bio information (either in their profile or Book-A-Pro) which also showed a photo of them. This way our non-members and members could know more about them before booking a lesson.

Use case:  We run camps during the summer.  We have a promotion that every 5th camp session is free for a player.  

Issue:  If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice.  If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee.  Either way, that free lesson does not show up on the person's invoice.  If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.

Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice.  We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.

Expanding the request:  The scenario above is for a complete (100%) discount.  What if it was was only a 50% discount?  That charge would then show up on the invoice, but it would be at half the price without an explanation.  For example, there would be four charges at $40, and then one at $20.  But, why?  It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate).  It should also allow percent or dollar discounts.  See conceptual screenshot:

How would this additional data be entered?  Maybe in the Override Fee Amount dialog?:

Need expiration date listed on payment profile tab after the 4 digit credit card #.  Then be able to pull a report to see whose credit card is expiring in upcoming months and then notify member in advance.   

We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab. 

Be able to limit signing up for an event after "X" amount of cancellations regardless of reason.

People are signing up and if nice outside (for example) they cancel at last minute and leave little time for new people to sign up for an event.

Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.

When you use different formats, as you do, it is not easy to match up information in one report with another report.  For example, use separate columns for start date/time and end date time (some reports used one column 'date start/time - end/time).  In excel format the columns as Date/Time so they can be sorted in date/time order (now, some columns sort as text and some as date time. when sorted as text 10am comes before 2 am and month 10 comes before month 5).  Also some of the date/time columns start with a leading " " space and will not match with the date in another report which doesn't start with a leading " ".

Another example is that in some reports "name' is one column and in others 2 columns ("first name", "last name").  The lack of consistency requires be to do a lot of reformating before I can process and summarize the data.

Improve the process flow so that family account members with no emails (e.g. kids), can have a seamless membership registration, the same as members with an email. Also allow the Primary to register for memberships even when the family members have emails.  Consider allowing membership registration to happen for family members even when the primary doesn't have an active membership (some parents register themselves as the primary even when they don't have a membership)

We're in the process of adding the DUPR Integration to our Club but I'd be interested to note a member's Reliability Score along with their DUPR Rating to give their rating more meaning. Thank you kindly for your consideration. 

I would like to see the league format updated in ladder style play to allow 2 players up and 2 players down as opposed to 1 up and 1 down.  This would make running a league with this format far more enjoyable for the players as they get the opportunity to play with more players week in and week out. 

We want to make check in easier by printed branded badges for our members. I have found printers that will take their photo and allow us to put it onto a custom designed card (like at Costco) and we can add a QR code, but we can't currently export member QR codes from CourtReserve for printing. We like the idea that this tag would be easily hung on their pickleball bags instead of having to fumble with their phones each time. And yes, you could give your tag to someone else, but you could also screenshot your QR code and send it to someone else, so it's not creating a new problem to solve.

Instructor schedules appear on a daily basis only. If you have a scheduler for each coach, this is an inefficient use of space. It would be more ideal to be able to toggle to a weekly view of a single Instructor's availability.

Currently we sell 5 different types of memberships that are geared to individuals and how they use our club.  We got away from family memberships as some "families" are one adult and one child and some are two adults and five children.  In the interest of fairness we moved to individual memberships.  Right now to buy your opening membership you have to go in and perform a transaction for each person separately.  For me that was in and out five times.  I would have loved to have been able to add each family member to my cart, view the cart and then checkout.

It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

Creating event schedules takes time and we are currently only allowed one event template.  It would be handy to be allowed multiple event templates that allows us to have difference scenarios covered so we don't have to keep modifying things from our default.

This would allow us to have special event templates, level play templates, social templates etc.  Ideally, they are named just like we name an event.  When creating a new event, the system could give us a popup that asks which template we would like to start from.