Would be great to have a link that could be copied directly from the invoice page.  This link would be the same link that gets emailed out. Currently we invoice some people that don't have CourtReserve accounts so to get this link I have to send an email to myself and then copy the link.

We have a number of members who have specific court assignment preferences such as playing with their spouse if they are both signed up or not playing with someone with whom they have had disagreements in the past. Our staff collects these preferences anecdotally, but it is not reasonable to upload this into each member's "Notes" section when assigning courts for open plays with up to 72 guests. I'd love to see an editable "Quick Notes" box pop up on an event's registrant page - similar to how hovering over the "i" icon next to player names provides you with the Event Registrant Custom Fields that we select.

This would allow us to maintain a more consistent customer experience by catering to stated member preferences across different staff lineups and shifts. This could be expanded to include other relevant guest information that all staff should be aware of.

Our Instructors would like to be notified when one of their lessons, clinics or events get cancelled. However, the only way to do that currently is for each of them to receive ALL cancellations regardless of which instructor is on the lesson, clinic or events. Our request is that each instructor receives only the cancellations that impact their own schedule.

Is it possible to 

1. Add a space on the Instructor settings page for adding an Instructor biography (like, an "About Me" section)

2. Create a widget that can be used to display all the Instructors / Staff on a Staff webpage (with filtering so we can choose who to show/not show and also by sport or other category)?

When issuing a refund to the original payment method (credit card or bank account), the original transaction must be debited on the member’s account. This ensures the system reflects an open balance equal to the refunded amount.

If the refund is not processed this way and is instead handled through a manual adjustment (the current workaround), it becomes difficult to track in Court Reserve reporting. Payments for memberships or lessons that were made via the original payment method will continue to show as paid, when there should be an automatic debit posted to the account to reflect the open balance.

The ability to restrict guests on reservations by day of week or after a certain number of facility visits would be great. Our use case is that Wednesdays is for members only and no guests are allowed as well as a rule that a guest can only visit a certain number of times a year. 

Thank you

When members check in to our facility, it is sometimes incredibly difficult to keep track of all the members and where they need to go because when they check in you cannot see where they are going. If there is or can be a way to show the events and/or reservations they have upon check in (Like just have it pop up on the screen so we do not have to go digging for where the member registered at and what they registered for), that way we are able to make sure each member/guest has paid for AND registered for the event because they are not allowed in our facility unless they register before hand. This would help our organization so much and prevent us from losing profit because when the members check in to the facility, sometimes it will not check them into the event and so we never know if they were even present in the facility at their designated area. Please take a look into this. Thank you!

Currently we can only set a cancellation time by hrs and minutes. There should be a place where we can input a certain date members need to cancel by to avoid penalty. For example, June 10th for a July 10th event instead of 30 days or X amount of hours. 

Request to add TOTP 2FA authentication method, and allow users to choose this instead of email.

https://en.wikipedia.org/wiki/Time-based_one-time_password

RFC 6238 based TOTP apps are plentiful and common, such as Google Authenticator, Microsoft Authenticator, and most Password Keepers like BitWarden as examples.

Also worth a look are PassKeys

https://www.descope.com/blog/post/developer-guide-passkeys

https://learn.microsoft.com/en-us/windows/apps/develop/security/implement

https://passkeys.dev/docs/tools-libraries/libraries/

Both of these authentication methods are more secure than Email based, and more convenient. 

Currently, the CR software has a limitation regarding Convenience fees in that:

• Convenience fees cannot be applied to in-person transactions.

Can we add a feature to add a checkbox or the ability to apply a convenience fee for using credit card. Using credit card is a "convenience" in that a customer does not have to go to the bank to grab cash. Also, most businesses in our area are doing this for in-person transactions... especially restaurants.

There should be an option to select all members and mark them paid within events or attendance like you can for attendance. This will make it easy for cash desks to not individually mark each member paid. 

Please! I had to spend several hours the other day going through hundreds of events to enable access code generation since we got our RemoteLock system set up. Then, afterwards, CR Support notified me that if there's any edit to a single event date (aka adding instructor, switching court, anything) the changes I had made to the overall event to add access codes did not apply, meaning we have a bunch of random dates with no access codes. This whole multi-hour ordeal could be solved with a mass update feature for access code generation to make it more friendly for facilities to adopt it.

I would like to ability to add partial payments. We often have tournament that split court fee cost between organizations. 

Hey Guys! In order for this system to work for us, I need an option for my players to book 15 min ahead of time. This will allow me to have 15 min slots for bookings, and they be able to walk to the court and book immediately if available. Thank you!

For security purposes and ownership oversight purpose I'd like to know when the last time a user accessed CourtReserve and how many times they accessed CourtReserve.  Please add this important functionality. 

I would like to be run reports or look up invoices without having to open individual accounts, to see how many invoice we produced.  

We currently allow members to bring up to 3 guests for free during their membership. However, when booking a doubles court for 4 people, the reservation owner is automatically assigned as the one bringing the guest. This results in the reservation owner using their guest allowance, even if another player actually invited the guest.

There is already a feature in the admin portal that allows switching guest ownership, so it likely wouldn’t require much effort to make this functionality available in the public booking interface. Ideally, this option should be configurable and enabled or disabled by the portal admin through the backend settings.

We learned the hard way that any member using a Package (Punch) LOCKS the reservation for the rez owner from editing - and only an Admin can edit the rez. This is creating a lot of Admin work.

We use a member group as our membership directory. We also have different membership types. It would be great to be able to list the membership type in this directory. Right now it just lists name, email and phone number 

In the membership billing tab. I need an option for weekly billing. It is how we are billing for our gym in Kilo. It is a way that a lot of gyms are changing their billing to weekly. It gives 13 months of billing in a year.

We would like it to be added that when our members come to check in, we can look up their information by first and last name rather than just their barcode or member ID

Instructor schedules appear on a daily basis only. If you have a scheduler for each coach, this is an inefficient use of space. It would be more ideal to be able to toggle to a weekly view of a single Instructor's availability.

Hey there, we are hosting a couple of flex leagues using your league program. We want to make one of the days have less opt-in spots available but it won't let us do that unless we change the entire session. Can you add an option to adjust the opt-in limit by the game days?