If you create an event, but forgot to add courts to the event it will create a phantom event. Currently there is no way of seeing them on the admin scheduler, they will only appear in the member calendar or in the event list. This can lead to mistakenly having two events at the same time, or an event that can be registered for without anywhere to play.  If there could be a notification or flag that can be toggled on in admin that sends warnings or highlights that there are courtless events that would be ideal.

It would be helpful to have a small icon appear next to a customer’s name in registration list during check-in when they’re attending their first ever program at our facility.

This visual cue would allow staff to easily identify new participants and give them a warm welcome. It would enhance the customer experience and ensure first-timers feel acknowledged and supported right from their arrival.

For clubs that have discounts created for events, the user experience is deceptive in that it does not show if the discount will be applied in the registration process.

As a player, the screenshot below shows the last page a player sees before their registration is confirmed. It still shows that the fee would not be applied, even though in the below example, the discount was actually applied. Check out my video for a full walkthrough. 

I believe that once the member gets to the page to register for a specific event date, the player should see whether the discount would be applied. There may already be different in wording like "Pay Now" if the payment were to be applied, but I would argue most players would not notice the difference on the finalize button as it currently is. 

Instead, in the below screenshot  we should implement BOTH: 

1. The arrow showing the price should have the price strike through like, "$1 (FREE, Discount Applied)."

2. Make the button to Finalize Registration obvious that the event is free (Finalize $0 Registration), and make it clear when the member is not receiving a discount (Finalize $1 Registration).

Right now:

- the a player could be used to the current setup and may miscalculate how many free hours they have left and could accidentally register for a paid event registration if they think they still have free hours.

- the player could believe they are going to be charged to register for this event but decide not to because they see the fee

- the player or admin can check whether their billing section shows the registration fee, but this is backwards to how this should have to work

My suggestion would make it so that the player is not gambling with their free/paid registrations.

Keep in mind, we still do not have a feature that shows how many free hours or registrations a player has left on either the member portal or admin panel. This feature should be in addition to, not in place of the free hour/registration count.

Here's a Loom of the user experience: https://www.loom.com/share/7f47aea02069474fa56141528a97e5d0?sid=0cc175c7-f30b-49b6-a7e2-aa6cb448da46

https://app.intercom.com/a/inbox/sa86w75u/inbox/admin/8216646/conversation/215471388697350?view=List

Currently, the invoices (when paid) do not show the payment method used nor any notes on the payment screen (example: for Other payment methods, I need to show that they paid via Venmo and on which date, etc).

The only way I can pull this information is to go to their transactions screen and look at the link for that transaction. It should all be together for auditing purposes and for easy payment confirmation and payment details.

It appears that the "Other" category does not show on the EOD report if there is a zero balance for the day. Can we show ALL payment methods regardless of if zero?

I would like to ability to add partial payments. We often have tournament that split court fee cost between organizations. 

We are trying to run payroll for 5/31 - 6/13. We do a 40% profit share between our coaches on all lesson/package price per lesson. I am trying to find a report that shows all my lessons completed during that timeframe with: Instructor, Player, lesson date/time, lesson name, Package punch WITH price for that session as per their package price not full price. Currently, the report (reservation report) only shows the fee if now package was purchased. Also, the Instructor Report only Counts the lessons. There is a huge gap here and we need this info to complete accurate payroll.

Can we add a feature for Instructor Pricing to either:

1. Copy all pricing from one instructor to others OR

2. Change the Instructor set up to add "instructor pricing" roles where we define all our costs on 1 screen then associate a pricing tier or profile/role to each instructor.

Problem Statement: Today, most of the reports group date & time into one column. When exporting into Excel, it is a formatting nightmare AND Excel does not sort this column entirely. So, for example: when we run a reservations report for the month, export it to Excel, then try to sort on Start Date / Time (ascending)

... it skips rows as if it doesn't recognize the date/time format.

It would be great if all the reports (including transactions Reports) could break out the Date/Time Column into TWO separate columns. This would allow for easier sorting & utilizing PivotTables in Excel.

We have over 400+ clinic spots a week and they all end up with a waitlist. My challenge is this: We do not let the players cancel their spot within 24 hours of the clinic. But say someone knows they won't be able to make it - within 24 hours of the clinic the current system requires them to reach out to me, I manually reach out to each waitlister, wait for them to respond, and then manually swap the players and the charge to let the one who cannot attend off the hook. With over 15,000 clinic spots per year, this is a colossal waste of time for something that can be automated through the software. 

Currently, we could allow players to cancel with less lead time, but they have to be refunded BEFORE someone else takes their spot, which is not guaranteed. I want to have the system allow the player looking to be removed push a button (provisional cancellation pending someone else accepts), then a notification sent to all waitlisters, and when someone "accepts" that spot only THEN the original player is refunded and removed. 

This would save me thousands of hours a year and not impact our revenue negatively. Appreciate it!

Currently, there seems to be a limitation where only registered clients can see the package options.

We would like to be able to advertise all our packages (such as lesson packages & pricing), regardless of if they registered with CourtReserve.

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

Have something in a membership where someone is able to only do something a certain amount of times per month without having to track it ourselves. i.e. Only allowing 5 free paddles rentals per month.

When a members membership is expired, upon re-registering there should be an option to show the sign-up form again to enable the member to verify & update their membership as well as complete any new required fields and be subject to approval upon renewal.

Add the ability for clubs to integrate their IDE's with their frontend websites. This will provide clubs a more contemporary ability to control their website appearance and functionality. Being able to use a native code editor for website development would allow for more granular control.

We are a seasonal club.  Each year members have to purchase a membership.

I'd like to send an automatic email out when a member purchases a membership.   Things that would be included in this email.  Generic welcome statement, a link to our Membership rules for the current season, information that is important on a yearly basis, like the gate lock code.  We change this yearly.

Currently I'm doing this manually, and it's very time intensive. 

My community has unmanned tennis courts that we use an integrated code lock for. We are having an issue with no shows. Can we get the ability to track whether a gate code has been used so we can audit users and look for habitual no-showers? 

Is there a way to automatically notify the front desk when it is the birthday of someone who just checked in, so that we can gift them a Bday gift or reward.

We like players being able to see other registrants, but this isn't helpful until at least a couple of players have signed up for a program. If players see that few are registered, they're less likely to sign up until they see other names on the list. We'd like to be able to offer automated discounts to the first handful of players willing to put their names down and register for organized play, tournaments, etc.

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

Point of Sale page has the option to add notes, but these notes do not print on the receipt nor are they viewable later.  We need the ability to see the notes.  

For example:  We use the POS to collect the $32.50 team commitment fee.  Since several captains have multiple teams, we use the notes to comment on which team the fee is for, but this does not print on the receipt which is not helpful later when looking up who has paid what.

We also find it's hard the receipt to print.  

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.