Add the ability to add a guest to the waitlist, but only when their owner is either on waitlist or already in registrants. Currently no way to add a guest to waitlist.

Currently when our players check in at the Kiosk, only the name shows on our screen.  It would be nice if the picture no only  showed up on the kiosk device, but also on the computer at the scheduler desk.

Instructor schedules appear on a daily basis only. If you have a scheduler for each coach, this is an inefficient use of space. It would be more ideal to be able to toggle to a weekly view of a single Instructor's availability.

Will Court Reserve ever add Guest pass options and gift card sales?:

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

Would be awesome to have the ability to change the color on the pro schedules for all lessons and clinics that are charged. This will give a visual of all billing for the day is complete.  

When someone registers for a membership that is more than one person, the information for the additional people that are to be on the membership should be required at the time of registration. As it is now, only the primary can put in their information and then we have to request the additional information or have them log back in to add the other people.

Neither are a good option. Requiring the business to "allow members to add or delete" people will allow them to add or delete others at any time and those people being added may to actually qualify to be part of that type of membership (For example: Family Membership is Married Couple (or an adult couple with proven shared residency) and their dependent children as defined by the IRS.) 

Over and over when I have people trying to sign up in Court Reserve they quit at "Join Organization" as it is confusing. I repeatedly get phone calls from people saying they tried to register in Court Reserve but it wanted them to 'Join an Organization" not realizing that multiple organizations use it.  Can you change the phrasing of "join Organization" to something like "Select an Organization" ,"Choose an Organization" or even as basic as "Type in the name of the Organization you want to Reserve with "?   I think it asks them to type in the area, which isn't helpful because it doesn't seem to populate the facilities in the area, only the ones with the name of the area or city in the title.  This would save me a lot of grief... 

I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).

We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.

At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.

I'd like to suggest adding the ability to prevent a member from registering for an event at the same time they have an active court reservation, or vice versa. Folks can't be two places at once (an Event and a reserved court) and we don't have the staff to monitor where they are and who is using their reserved court. Thank you.

Need ability to sort by check-in status - alphabetically

The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly

It would be nice to allow for a virtual free guest pass to give to members on court reserve. This would allow members to bring guest whenever. We wouldn't have to zero out guest fees and use paper guest fees that we are currently using. 

We have members and member pricing for merchandise that we sell, and if you're a member of a certain type i.e. Deluxe you get 20% off but only if a member.  I can't find how to link discounts on merchandise to membership types? 

Once the court is staged with all player names and prices, there is an option to "select all" which results in a "check all in" green button above the boxes.   A "pay all" green button as well would save the administration from onerously selecting pay for each individual player (up to 5-6 on a reservation takes alot of time!) If the administrator wanted to select individual "pay" option that could still be done, to pay several staged court fees for that player. :) 

Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay.  Currently, the output does not include the Package Name.  We have multiple packages for the same events with different punch counts and thus a different $/punch value.  In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.

Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

The settings page has over 50 icons, organized by setting category, but it's HARD to remember what settings are called what and in which category. I find myself clicking in 2-10 spots sometimes just to track something down that I've done before.

Example: I want to be able to find all settings that related to "disclosures". There's on settings called Disclosures, but I have to turn it on somewhere else. I want to type "disclosures" into a search bar, and be shown all instances of that word throughout the admin settings.

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

Enable hiding of custom ratings to players, i.e. a toggle on/off 'is public' button for custom ratings making rating non-visible to any members, only visible to admin.

We would like to create an internal 'custom rating' as we have issues with players often not rating themselves correctly, making it difficult to group players for lessons and match play.

This needs to be not publically displayed to the players, as it will likely be different to what they would (prefer to) rate themselves.

This can also allow for different types of uses other than rating, to mark/group customers in certain ways that is easier than adding them to a group.

add the ability to send a test email prior to sending an email to members. You'd enter the email address you want to test to go to and then can see what you're about to send out.  Very common feature for Email Send programs.