Can we add a tab under the REPORTS menu for "SAVED REPORTS" where we could find all of our saved reports on one screen. When we navigate to the screen and click on the saved report we want to run, it would launch a new window/tab with that report.

This would make running our daily/monthly/annual reports so much faster and simpler.

We are trying to run payroll for 5/31 - 6/13. We do a 40% profit share between our coaches on all lesson/package price per lesson. I am trying to find a report that shows all my lessons completed during that timeframe with: Instructor, Player, lesson date/time, lesson name, Package punch WITH price for that session as per their package price not full price. Currently, the report (reservation report) only shows the fee if now package was purchased. Also, the Instructor Report only Counts the lessons. There is a huge gap here and we need this info to complete accurate payroll.

Can we add a feature for Instructor Pricing to either:

1. Copy all pricing from one instructor to others OR

2. Change the Instructor set up to add "instructor pricing" roles where we define all our costs on 1 screen then associate a pricing tier or profile/role to each instructor.

Problem Statement: Today, most of the reports group date & time into one column. When exporting into Excel, it is a formatting nightmare AND Excel does not sort this column entirely. So, for example: when we run a reservations report for the month, export it to Excel, then try to sort on Start Date / Time (ascending)

... it skips rows as if it doesn't recognize the date/time format.

It would be great if all the reports (including transactions Reports) could break out the Date/Time Column into TWO separate columns. This would allow for easier sorting & utilizing PivotTables in Excel.

We have over 400+ clinic spots a week and they all end up with a waitlist. My challenge is this: We do not let the players cancel their spot within 24 hours of the clinic. But say someone knows they won't be able to make it - within 24 hours of the clinic the current system requires them to reach out to me, I manually reach out to each waitlister, wait for them to respond, and then manually swap the players and the charge to let the one who cannot attend off the hook. With over 15,000 clinic spots per year, this is a colossal waste of time for something that can be automated through the software. 

Currently, we could allow players to cancel with less lead time, but they have to be refunded BEFORE someone else takes their spot, which is not guaranteed. I want to have the system allow the player looking to be removed push a button (provisional cancellation pending someone else accepts), then a notification sent to all waitlisters, and when someone "accepts" that spot only THEN the original player is refunded and removed. 

This would save me thousands of hours a year and not impact our revenue negatively. Appreciate it!

Currently, there seems to be a limitation where only registered clients can see the package options.

We would like to be able to advertise all our packages (such as lesson packages & pricing), regardless of if they registered with CourtReserve.

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

A couple of things on the Preferred payment profile feature that would make it more helpful

• If someone is on a family membership, allow each user to have their own preferred payment profile rather than it being applied to all family members
• Have the ability to remove the Preferred designation

Have something in a membership where someone is able to only do something a certain amount of times per month without having to track it ourselves. i.e. Only allowing 5 free paddles rentals per month.

When a members membership is expired, upon re-registering there should be an option to show the sign-up form again to enable the member to verify & update their membership as well as complete any new required fields and be subject to approval upon renewal.

Add the ability for clubs to integrate their IDE's with their frontend websites. This will provide clubs a more contemporary ability to control their website appearance and functionality. Being able to use a native code editor for website development would allow for more granular control.

We are a seasonal club.  Each year members have to purchase a membership.

I'd like to send an automatic email out when a member purchases a membership.   Things that would be included in this email.  Generic welcome statement, a link to our Membership rules for the current season, information that is important on a yearly basis, like the gate lock code.  We change this yearly.

Currently I'm doing this manually, and it's very time intensive. 

My community has unmanned tennis courts that we use an integrated code lock for. We are having an issue with no shows. Can we get the ability to track whether a gate code has been used so we can audit users and look for habitual no-showers? 

Is there a way to automatically notify the front desk when it is the birthday of someone who just checked in, so that we can gift them a Bday gift or reward.

We like players being able to see other registrants, but this isn't helpful until at least a couple of players have signed up for a program. If players see that few are registered, they're less likely to sign up until they see other names on the list. We'd like to be able to offer automated discounts to the first handful of players willing to put their names down and register for organized play, tournaments, etc.

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

Point of Sale page has the option to add notes, but these notes do not print on the receipt nor are they viewable later.  We need the ability to see the notes.  

For example:  We use the POS to collect the $32.50 team commitment fee.  Since several captains have multiple teams, we use the notes to comment on which team the fee is for, but this does not print on the receipt which is not helpful later when looking up who has paid what.

We also find it's hard the receipt to print.  

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.

This is a great feature but would be greatly enhanced if it could be modified.

Basically, I would like the ability to set a minimum and maximum players per court assigned to an event.

If we don't achieve the minimum players per court, the system could flip x number of courts to Reserve.

For example, I have an event with 3 courts.  I set the minimum players per court to 4 and maximum to 6.
If the event has 8 to 11 players signed up, the system would release 1 of the 3 courts to Reserve so another group could possibly use the court.

If the event has 4 to 7 players signed up, the system would release 2 of the 3 courts to Reserve.

If the event has 3 or less players signed up, the system would release all of the courts to Reserve.

We would really like this feature because it would help us fill our courts more often without the manual fidgeting with the schedule.

There isnt a single dentist office, beauty salon, or other small business that leaves the booking history available online for the public to see.  Please consider an option to hide all scheduler HISTORY and accessible only to admins so that we can have business privacy!  

An event management system for clients booking private events. Similar to a Tripleseat in functionality. Manage leads, communication with clients, and ability to request/accept deposits. 

Most of our members prefer push notifications versus emails.  It would be great to have the opion of  global announcements  made into a push notification.

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package