We want to be able to see which admin / sub-admin sent an email or bulk SMS text to our members, preferably underneath the view email history screen. 

it looks like, currently, if on Monday a player books a court for Saturday and pays the guest rate, and then they join the club on Wednesday, their court fees for Saturday aren't automatically adjusted (when they should be because at the time that they play, Sunday, they are a member).

Enable members to commit to a full program, including multiple sessions over a season/year, but pay for that program in multiple installments over time.

Under System Users and then Instructors, it only allows you to choose one Instructor Type. Is there a way we can get it where you can add more than one Instructor Type for a certain person? We have some Teaching Pros that also do Personal Training, so they can have both Teaching Pro & Personal Trainer listed under Instructor Type. This will help them in planning out their schedules. We a not allowing members to book personal trainers through Court Reserve, it is just for scheduling purposes.

Most clubs are closed on Mondays, but pros teach overflow lessons on Monday when clubhouse is closed.  We don't want reservations for courts on Mondays, but want the instructors to have the ability to schedule lessons. 

Our Jr program runs in 12 wk sessions.  Currently, even when I set the reservation date to/from to a specific month it gives me all the revenue for the entire 12 week session.  I need to calculate deferred revenue so I need the report to be able to run based upon reservation date for long session just like it does for single activities.

Add the functionality to allow custom fields information to transfer when rescheduling registrants. Custom fields information does not transfer when rescheduling. It would be great if that would be a functionality of the system. 

Currently a person can be assigned both a family and individual membership at the same time.  Someone must want this feature, but for our facility it is causing issues.  Human Error, members are being given multiple memberships without an error message from CR causing members to be charge incorrectly.

I would like way to remove this option ( ie only one membership can be assigned to a person at a time) or CR provide an Error message (something like.. are you sure you want to assign this person two different memberships simultaneously) when an admin or sub-admin is using the system.

Thanks!

My idea is to add the company name to member profile. This would then display in the scheduler view(s) with the option to display the full name or the company name.

We run a 24/7 facility and would like for people to book anytime and have there booking carry over into the next day. currently if someone books there booking will automatically end at midnight, and this would allow someone to book the same bay after midnight. This would cause 2 courts to be booked at the same time. Even when we were not running 24/7 we were having issues with staying open past midnight on the weekends. 

Allow the option to remove the # registrants from Events, as you do not always need registration for each events and this can confuse members.  And also the ability to add custom messages to reservations or events to be viewed by the members, with the ability to add hyperlinks to alternate sites, if necessary.

The apple calendar feed does not indicate who you are playing with: just indicates Singles. So I either have to enter a simultaneous appointment (with the name of the other player) or go the CR to view the actual reservation.  

When in Settings - Event Settings - Custom Fields, it would be great when creating or editing a field if there was a way to apply it to existing events.  It's super-tedious going through 96 events to add an Event Registrant textbox.

This should really be available for all places you can add to an event, such as event categories.  It would really speed up things for the admins.

This exact voting software could be very beneficial if applied to individual clubs. Make it an add on if needed, but imagine putting together ideas like this that members and communities could vote on in terms of what programs they want, what type of mixers, if they want round robins or if are looking for leagues, etc. Then as a club owner we could already see the numbers/interest and simple create the events. 

Want to move a player into the waitlist of an event that already has people on the waitlist, but the event is not full (someone dropped, but no one from the waitlist took the spot yet). Get a message that event is not full. Option to override would be helpful (ie, option to register to the waitlist anyway).

Right now, Family Memberships do not display any of the names of the Family Members when run. We would like to have an option to see each Family Member on their own line under the Membership Report for Family Memberships. 

Create an account doesn’t really explain accurately what it is for – For our situation, I would need it to say ‘Become a Member’ then it is very obvious, then we can hide the other ‘Become a Member’ link at the start of the header nav items to make more room!
To be able to edit the name to suit whichever industry would be super helpful

Have a way to mass change player ratings. Rather than going to an account, changing their rating and going to the next person. Develop a way so I can change multiple people at once. 

We have basically 2 membership categories. First, a membership that pays no monthly/annual fees, just pays as they play - $10 to sign up for an event and $10 to make a reservation. Second, memberships that DO pay a monthly/annual fee (i.e. $50 a month) and this membership provides unlimited play for events/reservations. So what happen was, we had a person sign up for the $50 a month membership, and then just before it was to renew, they sign up for a number of events (30 days out) and reservations (7 days out), which were ALL free of charge because when they signed up for these it was based on the $50 membership. Instead of renewing the $50 monthly membership, they then cancelled their $50 monthly membership and went to a Guest (pay as you go), but the system did not update this member's event charge for those future events and reservations they had signed up for.  Therefore, instead of them being charged $10 for these events they attended while being under a Guest membership type, they were free of charge because they signed up for them while under the $50 monthly membership.

Is there a way to "Track" No Shows and determine the overall Percentage Vacancy on any given Day/Month/Year?

Can we change the format of the All Transactions page under billing to show a running balance like banks statements have? Basically, there will be a column with the date, a column with the type of transaction and the transaction date if it occurs in the future, a column for the fee, a column for payments or refunds, and a running balance to show how much is owed or on credit after each transaction. It would look like this:

The invoice page works fantastic but I truly believe that revamping the All Transaction page to look like the table above would vastly reduce the confusion from customers when it comes to explaining charges on their accounts.

Re: Cancel Dates,

The way you have “Cancels” setup- You have to “Delete” the Reservation to Create a “record” of a Cancelation for Reporting. I wonder if you would consider setting up a way of “Flagging” Cancelations (and No-Shows) without having to delete the Reservation? This is particularly important for Lessons. We can’t “track” Cancelations & No Shows for Lesson Reservations. More importantly, we can’t track them down to the “Pro” level. Some of our Pros are getting paid for all of these “No Shows” and “Late Cancels”. I have no way of quantifying how many Lessons are actually taught. I’ve got some Pros getting paid for 8 hours while only stepping on the court for 3 hours because of Late Cancels and No Shows. If there is something in CR, let me know.