Add the option to pay via apple pay for events or court bookings

With the recent update to DUPR that includes a reliability score metric, it would be highly beneficial for event management in CourtReserve to have functionality for filtering members based on their DUPR reliability scores. DUPR recommends a reliability score of 60+ for a "good" rating reliability.

In practice, I’d like to set minimum reliability thresholds for different event levels to ensure more competitive and balanced play. For example, I would aim for an 80+ reliability score for players attending 4.0+ events and a 60+ reliability score for those in 3.5 events.

For members without a sufficiently reliable DUPR score, it would also be useful to restrict their access to specific events that accommodate this level of variance, allowing us to manage competitive matching more effectively

The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations.  The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

League registration has a wait list but game-days in each League do not.  So when someone opts-out, their spot may remain open.  It would be great to have a wait list for game-days similar to Events where the first person in line gets opted-in automatically when someone opts-out.

Our Board of Directors was wondering if there are plans to implement an electronic voting module. Board elections and other member By-Laws issues are addressing with electronic voting. Since CourtReserve has detailed information on members including suspensions, current payments, etc., it would also be great to integrate electronic voting so we would not have to track these details in another program as well.

Use case:  We run camps during the summer.  We have a promotion that every 5th camp session is free for a player.  

Issue:  If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice.  If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee.  Either way, that free lesson does not show up on the person's invoice.  If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.

Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice.  We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.

Expanding the request:  The scenario above is for a complete (100%) discount.  What if it was was only a 50% discount?  That charge would then show up on the invoice, but it would be at half the price without an explanation.  For example, there would be four charges at $40, and then one at $20.  But, why?  It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate).  It should also allow percent or dollar discounts.  See conceptual screenshot:

How would this additional data be entered?  Maybe in the Override Fee Amount dialog?:

We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab. 

Right now events can be filtered by Categories, Dates, Day of the week, Time of the day, Events types. But if someone is looking for events for a certain age (for example, 6-year-old kids) they have no way of doing that. Can this be added?

We would like the ability to be able to allow members to toggle booking a ball machine on existing reservation types and to have that ball machine fee go into its own Revenue Category that is taxable. Our Court Fees are not taxable so there is no way to split this revenue right now. 

When you use different formats, as you do, it is not easy to match up information in one report with another report.  For example, use separate columns for start date/time and end date time (some reports used one column 'date start/time - end/time).  In excel format the columns as Date/Time so they can be sorted in date/time order (now, some columns sort as text and some as date time. when sorted as text 10am comes before 2 am and month 10 comes before month 5).  Also some of the date/time columns start with a leading " " space and will not match with the date in another report which doesn't start with a leading " ".

Another example is that in some reports "name' is one column and in others 2 columns ("first name", "last name").  The lack of consistency requires be to do a lot of reformating before I can process and summarize the data.

The ability to schedule emails and delay delivery to a later time would be extremely helpful in trying to make workflow more efficient and give someone the ability to conduct communications at off hourse. 

It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

Having reservations and events as part of the court utilization tells an incomplete story. Court utilization is also affected by court closures, therefore a court utilization report should also include court closure times.  I suggest a box to be checked as an additional filter.  The box to be checked might read....: Include court closures in this court utilization report?

The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.

The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”

We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).

We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.

Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.

The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.

Thanks

Pickleball Charlotte

For our programming, we would really benefit from the ability to post recurring fees to a specific member group. We will manage our JSI programs via a member group and need to assign 100+ different recurring fees among our members, but can't filter by memberships with our setup.

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you

The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

Adding guests to packages would enhance the package overing to cover all costs of an event &/or reservation.

Current package offering:

• Reservation type 
• Events Type
• Lesson Type
• All of the above packages can include the ball machine

Adding Guests to the package functionality would enable the package holder to pay for any of the packages offering and include the cost of bringing a guest