It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.

The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”

We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).

We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.

Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.

The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.

Thanks

Pickleball Charlotte

For our programming, we would really benefit from the ability to post recurring fees to a specific member group. We will manage our JSI programs via a member group and need to assign 100+ different recurring fees among our members, but can't filter by memberships with our setup.

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you

The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

Adding guests to packages would enhance the package overing to cover all costs of an event &/or reservation.

Current package offering:

• Reservation type 
• Events Type
• Lesson Type
• All of the above packages can include the ball machine

Adding Guests to the package functionality would enable the package holder to pay for any of the packages offering and include the cost of bringing a guest

Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

Would be awesome to have the ability to change the color on the pro schedules for all lessons and clinics that are charged. This will give a visual of all billing for the day is complete.  

When someone registers for a membership that is more than one person, the information for the additional people that are to be on the membership should be required at the time of registration. As it is now, only the primary can put in their information and then we have to request the additional information or have them log back in to add the other people.

Neither are a good option. Requiring the business to "allow members to add or delete" people will allow them to add or delete others at any time and those people being added may to actually qualify to be part of that type of membership (For example: Family Membership is Married Couple (or an adult couple with proven shared residency) and their dependent children as defined by the IRS.) 

Over and over when I have people trying to sign up in Court Reserve they quit at "Join Organization" as it is confusing. I repeatedly get phone calls from people saying they tried to register in Court Reserve but it wanted them to 'Join an Organization" not realizing that multiple organizations use it.  Can you change the phrasing of "join Organization" to something like "Select an Organization" ,"Choose an Organization" or even as basic as "Type in the name of the Organization you want to Reserve with "?   I think it asks them to type in the area, which isn't helpful because it doesn't seem to populate the facilities in the area, only the ones with the name of the area or city in the title.  This would save me a lot of grief... 

When will the league functionality be avaulable for tennis? 

We changed the a parameter "Prevent Auto Registration X Hours Before Event" from 25hrs to 1hr.   HOWEVER our March Schedule was already entered.    When creating Events it uses the value at the time of Event creation which was 25hrs.   Over 75 events had to individually and manually be updated!!!   A Mass Update Feature is needed so that changes like this can be applied to all applicable Events

I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).

We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.

At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.

many of our players would like to sign up for a league and play with the same person every week, and get scored as a team. We also want to run doubles tournaments and events with the same team members. 

A Court Reserve integration with PlaySight would be really nice to be able to have users start their video session at the same time their court reservation starts and be able to charge people through court reserve as well.

Most of our members prefer push notifications versus emails.  It would be great to have the opion of  global announcements  made into a push notification.

The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly

Need the ability to sign up a partner for doubles or mixed doubles play, but the ability for both to pay separately. To be able to search for, and pull up a player from directory, then both get charged fee for event. I was using a custom field to add their partner's name, but not able to do payment. Guest feature is not a good work around either. Need this for Events where players come and play the whole event as a team. Please add soon!!

Currently all reports display FIRST NAME and LAST NAME only.  Would be great to also have column that shows FULL NAME like it does on Rosters and other places. Easy enough to combine First and Last Names in Excel, put would be much easier if was already combined. Much easier to highlight full name and copy and paste in search box when pulling up customers.

Once the court is staged with all player names and prices, there is an option to "select all" which results in a "check all in" green button above the boxes.   A "pay all" green button as well would save the administration from onerously selecting pay for each individual player (up to 5-6 on a reservation takes alot of time!) If the administrator wanted to select individual "pay" option that could still be done, to pay several staged court fees for that player. :)