We have an "Open Play" at our pickleball club that is categorized as an Event. These are created multiple times per day and every day of the week.  When creating each Open Play event, I have to manually put in the Drop-In Price for each event called Open Play. Even though that specific event has the same fee based on membership each time its created.

I would like a way to hard code the membership rates in for this specific event type so that I do not have to go through the mundane task each time of inputting membership fees.  Since they are all different, it causes a large room for errors for the individual creating the event.  

Right now, players can reserve a court AND sign up for an event on the same day.  We have several thousand members and we want them all a fair chance to play.  Some players are playing 4 hours per day because they can sign up for an event i.e. Open Play and reserve a court for play.

I was wondering if the event cancellation reason could be attached to the transaction note, so I don't have to go back and forth from a person's event tab and billing tab to figure out why they received a refund.

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.

When someone is shopping we should have the ability to take solicit a donation amount.

This should be charged along with the event being purchased. 

Ideally it would have separate tax rules.

It should be purchasable by anyone who can purchase an event.  For instance, the non-member parent of a Junior who is buying lessons or camps.

This is the ideal time to collect donations, when someone is spending, and it's just a matter of adding a little more on top.

Point of Sale page has the option to add notes, but these notes do not print on the receipt nor are they viewable later.  We need the ability to see the notes.  

For example:  We use the POS to collect the $32.50 team commitment fee.  Since several captains have multiple teams, we use the notes to comment on which team the fee is for, but this does not print on the receipt which is not helpful later when looking up who has paid what.

We also find it's hard the receipt to print.  

We require payment for reservations at the time of booking, and it’s mostly working very well for us. We have had a number of auto-cancellations due to non-payment, which has confused our members. I have two suggestions: 1) The red notice is excellent but would even better if more explicit: “Pay within 15 minutes or the reservation will be automatically canceled”, and 2) if auto-cancelled, send a notice to the player saying why.

I have the same event that occurs multiple times per day. I would like a setting that allows me to set recurring events including times. Currently I know only how to set recurrence for multiple days at the same time.

This is a great feature but would be greatly enhanced if it could be modified.

Basically, I would like the ability to set a minimum and maximum players per court assigned to an event.

If we don't achieve the minimum players per court, the system could flip x number of courts to Reserve.

For example, I have an event with 3 courts.  I set the minimum players per court to 4 and maximum to 6.
If the event has 8 to 11 players signed up, the system would release 1 of the 3 courts to Reserve so another group could possibly use the court.

If the event has 4 to 7 players signed up, the system would release 2 of the 3 courts to Reserve.

If the event has 3 or less players signed up, the system would release all of the courts to Reserve.

We would really like this feature because it would help us fill our courts more often without the manual fidgeting with the schedule.

If members update their credit card, the system does not automatically delete the old credit card.  Then when you process payments, the system tries to charge the old credit card instead of the new credit card.  Please fix.

It would be great to send custom email messages to different types of reservations. When one of our timeshares books, I would like it to say something versus when a local player books. 

Implement a system that allows an Entity (corporate or organization) to be associated with member accounts. When a member is linked to this entity, they would automatically receive a predetermined discount on their monthly dues.

For example, if an entity such as “Test One,” is set up with a 10% discount, members linked to that entity would pay $90 instead of the standard $100 monthly dues. If the member is removed from the corporate account, the code is deactivated, or the discount changes, their discount would be revoked to the standard rate or changed.

This approach ensures seamless administration of corporate accounts while offering members tailored discounts tied directly to their corporate affiliation.

the ability to choose which items from a retail/Pro-Shop purchase a customer is wanting to return/refund.... it is all or nothing right now.

An event management system for clients booking private events. Similar to a Tripleseat in functionality. Manage leads, communication with clients, and ability to request/accept deposits. 

Please make it so if a customer has an unpaid balance it is displayed on the mobile app homepage.

Currently they have to navigate to More | Billing | Transactions to see this information and most customers don't do this.  

Would far to prefer to have this the first information they see when the open the app to encourage prompt payments.

Maybe at least have setting for it like you do for the current weather. 

We are a seasonal facility and have different hours. It would be helpful if you added more hour options 

For example. 8am-12pm and 5pm-8pm

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

Add a setting to "Prevent charging to account if member doesn't have a payment profile" for the POS system. We have trained our employees pretty well to avoid this, but we still have instances where an employee will charge something to a Visitor account that doesn't have a credit card on file. It would be great to have a setting to avoid this.

The updated email features are fantastic, but the one thing that our current email service provides is insight into how many email we sent got opened. We don't really care who opens them, but just having a percentage or a number overall would be extremely helpful for seeing if our emails are effective or not. Thanks.

When I rerun invoice for our league teams, the court price shown is the adjusted price, it does not show why it's less and causes a lot of headache from both sides trying to figure out why. Can I request that details be added?

For example, a team had a $78 credit from the previous year.  When I billed their court usage for September, one of the courts was missing and one was showing half the price.  Nothing on the invoice showed the credit was applied. It was only through research that we could determine what happened.

Creating event schedules takes time and we are currently only allowed one event template.  It would be handy to be allowed multiple event templates that allows us to have difference scenarios covered so we don't have to keep modifying things from our default.

This would allow us to have special event templates, level play templates, social templates etc.  Ideally, they are named just like we name an event.  When creating a new event, the system could give us a popup that asks which template we would like to start from.

It would be nice to be able to except dates or times for a specific court in a custom scheduler,  ie, the power is out on a specific court for a day.