Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
The Process
To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:
- Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
- Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
- Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
- Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received.
- Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
- In Progress: When the idea has been estimated, the idea is considered in progress.
- Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
- Completed: Once the idea is released to Production, the idea is considered completed.
Throughout the process outlined above, POs will provide updates to keep you in the loop.
Thank you for being an essential part of the CourtReserve community!
Booking restrictions that only include reservations made by the member
Schedules/Sessions inside of an Event
Mass Update Custom Fields
I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).
We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.
At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.
guest passes - Reporting is lacking
For facilities that provide a certain number of guests per membership type. CR does not provide an easy accounting of how many guests passes a member has left on their account. Members nor staff have no easy way to communicate "you have five passes left; they will reset on this date in the future." Currently, staff and members together have to put their heads together and do the math after looking at the members membership tab and see when their account was created (in order to know the reset date).
It would be nice to be able to turn off auto notifications (reminders) for just one single event without that affecting the entire system
We have a Monday night league and the members don't want to get weekly reminders for just that one event. It would be nice to have a toggle within the event creation to that could turn on or off weekly reminders. As it stands, the players would have to opt out of all communications.
Primetime Capability Enhancement to Support Multiple Sports with different Time Restrictions
Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.
However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable
Here is an Example:
Club Primetime Restrictions
- Mondays
- 8:30 – 11:30. No pickleball singles
- Tuesdays
- 8:30 -11am. No pickleball singles
- 5-8pm no tennis singles
Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).
Enhancement:
Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

EOD Report separated by Teminal Used to process payment (we have 2 centers 0n the same property
The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance" properly
Custom Scheduler exception time/Date range.
It would be nice to be able to except dates or times for a specific court in a custom scheduler, ie, the power is out on a specific court for a day.
Virtual Guest Pass
It would be nice to allow for a virtual free guest pass to give to members on court reserve. This would allow members to bring guest whenever. We wouldn't have to zero out guest fees and use paper guest fees that we are currently using.
Have "Each Player based on Membership" not apply to ball machines
We charge courts fees based on membership. The "Reservation Fee Responsibility" option of "Each Player based on Membership" works very well for us. We can have a 4 players on a reservation and collect 4 different amounts from each of them. It's perfect.
Where this falls apart is when we add a ball machine with a fee to a reservation. What happens is each of those players have to pay the ball machine fee based on their membership. It doesn't make sense to charge each player the full fee for the ball machine. Either leave the ball machine fee responsibility with the reservation owner or allow it to split equally between (not multiplied by) the players on the court.
Event discounts specific to membership type
Would like to see event discounts expanded to be membership specific. For example, we would like to allow some memberships a free open play from open until 4pm and other memberships could have a free open play at any time during the day. Currently, the category type applies to all membership types
email button in app for players in player directory
many people don't use the baked in email app on iOS, yet you require it when you click on the email icon in the player directory for a member. my feature request is to show the email address and have the ability to "copy email address" so you can paste it into gmail for example. The way it functions right now doesn't even work for me because I don't have the iOS mail app.
Thank you.
Ability to display court layouts, etc.
It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.
Select "PAY ALL" For PAY, not just "CHECK-IN ALL"
Once the court is staged with all player names and prices, there is an option to "select all" which results in a "check all in" green button above the boxes. A "pay all" green button as well would save the administration from onerously selecting pay for each individual player (up to 5-6 on a reservation takes alot of time!) If the administrator wanted to select individual "pay" option that could still be done, to pay several staged court fees for that player. :)
add guests to waitlist for events
ability for players and admins to add guests of players to waitlist attached to them..
Add "Package Name" in Transaction List Output
Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay. Currently, the output does not include the Package Name. We have multiple packages for the same events with different punch counts and thus a different $/punch value. In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.
Allow members to add recurring bookings themselves
Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations
Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:
- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app
- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.
thanks
Receive event sign up notifications when members add themselves to waitlist
Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.
Filter on Batch Billing to not include members with current pending invoices
Auto Register from Waitlist for All dates
Currently the Auto-registration function only works for events where you allow registration for single dates. We have events where you have to register for all the dates at once and you cannot register for single dates. We would like auto-register from waitlist to work for these types of events as well but the option does not seem to be available.
Ability to copy Rows
Often times Rows used to build the website are similar, so being able to duplicate a Row and edit it would make website building much faster.
Multiple select in custom field dropdowns
When creating custom fields and using the dropdown box, could we have the option to select multiple entries from the list, like you can do for the Custom Ratings?
Allow Event Restrictions using Dynamic Groups
Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions. Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.
Unused Hours Report
I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.
Ability to require approvals on specific reservation types
Add a tick box to "Require approval" for a reservation type. eg. we have a "Solo" reservation type, and might want this to be approved because it is not best use of court time.
Be able to make split payments between giftcards and credit cards in the Point of Sale, not just cash and giftcard.
Is there a solution in the works regarding the POS when you have someone using a gift card/certificate? Right now the only option is for people to just use the gift card with a split cash payment. No way to use a CC and a gift card that I am aware of. We sell a ton of gift certificates during the holidays and it causes a big problem for us when people try to use them.
Automated Organized Play
The idea here is to allow a set # of players to "register" for Open Match Play. Based on a series of rules, the system will allocate matches across all designated courts by skill level.
Add a punch(es) onto a members existing package
As Admins we have the ability to deduct punches from a members package, but the ability to ADD a punch(es) onto a members' existing package would be great! This would simplify "merging packages" that only have .5 punches left to a new punch package.
Limit reservation number by reservation type
We wish to limit the number of reservations for a specific reservation type. ie, 1 reservation to play tennis, 1 reservation to use a ball machine on specific courts.
Allow members to tip their pro
Right now we have to have a tip item in the POS which has to be overridden with the tip amount. It is very cumbersome. It would be really nice if a member could add a tip to their lesson fee
Cancelation penalties for events
Add the same sort of Cancellation Penalty tracking that exists for reservations to Events.
Integrate with the Stripe Terminal to allow a better experience for in-person payments
Profile Picture Showing up on Computer screen at time of check in at kiosk-currently its just the name that shows up- would be nice if the photo showed up too
Currently when our players check in at the Kiosk, only the name shows on our screen. It would be nice if the picture no only showed up on the kiosk device, but also on the computer at the scheduler desk.
Packages - add functionality to add guests
Adding guests to packages would enhance the package overing to cover all costs of an event &/or reservation.
Current package offering:
- Reservation type
- Events Type
- Lesson Type
- All of the above packages can include the ball machine
Adding Guests to the package functionality would enable the package holder to pay for any of the packages offering and include the cost of bringing a guest
Team registration for leagues
many of our players would like to sign up for a league and play with the same person every week, and get scored as a team. We also want to run doubles tournaments and events with the same team members.
Customer support service by UserEcho