Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.

When you use different formats, as you do, it is not easy to match up information in one report with another report.  For example, use separate columns for start date/time and end date time (some reports used one column 'date start/time - end/time).  In excel format the columns as Date/Time so they can be sorted in date/time order (now, some columns sort as text and some as date time. when sorted as text 10am comes before 2 am and month 10 comes before month 5).  Also some of the date/time columns start with a leading " " space and will not match with the date in another report which doesn't start with a leading " ".

Another example is that in some reports "name' is one column and in others 2 columns ("first name", "last name").  The lack of consistency requires be to do a lot of reformating before I can process and summarize the data.

Hey have a 1 million users on our platform, and we need an easier way to have credit expire from the date of the last most recent transaction. We are currently doing everything manually, and it is very tedious. 

Currently the League Session setup allows the choice of a 1-up/1-down reranking algorithm when setting up a League Session.  My club players believe that this doesn't introduce enough movement in the ladder each week, when played once a week.  We would like a 2-up/2-down reranking algorithm to maximize movement up and down.  It would be similar to the 1-up/1-down just moving 2 players up and 2 players down instead.

The standings screen for league 1-up/1-down is confusing.  While movement is based only on the last games results, the report shows cumulative data,  

For the game day just completed, we need a new report showing the players by group, points won, Points won %, up/down movement arrows.

I would like to see the league format updated in ladder style play to allow 2 players up and 2 players down as opposed to 1 up and 1 down.  This would make running a league with this format far more enjoyable for the players as they get the opportunity to play with more players week in and week out. 

We want to make check in easier by printed branded badges for our members. I have found printers that will take their photo and allow us to put it onto a custom designed card (like at Costco) and we can add a QR code, but we can't currently export member QR codes from CourtReserve for printing. We like the idea that this tag would be easily hung on their pickleball bags instead of having to fumble with their phones each time. And yes, you could give your tag to someone else, but you could also screenshot your QR code and send it to someone else, so it's not creating a new problem to solve.

Instructor schedules appear on a daily basis only. If you have a scheduler for each coach, this is an inefficient use of space. It would be more ideal to be able to toggle to a weekly view of a single Instructor's availability.

The ability to add a color to an entire court on the admin side of the scheduler to draw attention to that court would be helpful. For example, we have one "court" that is not really a court but is a private event room reservation. Admin sometimes overlook that it's that and accidentally make a reservation on that thinking it's a pickleball court. If we could draw attention to it by making it a different color to help distinguish it that would be really helpful.

Would it be possible that we could work the POS to be member facing / give members the ability to add items from the POS to a reservation?

There are several companies developing LED scoreboard for indoor/outdoor use with decent resolution (192x64 pixels) that is used to display time, current booking for the court, game score or any other message to share with players and members. They are typically connected via WiFi and get info from the booking system like CR.

Would CR team be willing to develop and expose some API calls to 3rd party scoreboard vendors so they can query to system and display information onto their unit? Several scoreboard vendors and bookings systems similar to CR in Europe already have this capability

It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.

The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”

We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).

We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.

Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.

The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.

Thanks

Pickleball Charlotte

The settings page has over 50 icons, organized by setting category, but it's HARD to remember what settings are called what and in which category. I find myself clicking in 2-10 spots sometimes just to track something down that I've done before.

Example: I want to be able to find all settings that related to "disclosures". There's on settings called Disclosures, but I have to turn it on somewhere else. I want to type "disclosures" into a search bar, and be shown all instances of that word throughout the admin settings.

When a player scans their QR more than once, they should be shown their courts/events etc, again, instead of "Items to check-in not found". This might happen if a player wants to reconfirm which court/event they are booked in for.

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you

The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

May I know if there is a possibility to allow online payment via PayNow (Stripe) in Court Reserve, as I've checked that its available in Stripe. Link is below.

https://docs.stripe.com/payments/paynow

This is a popular Payment mode in Singapore and it has lower fees as well.

CLOSURE: Create partial refunds from the time the closure is made. For example, if a player books a court for 2 hours 6-8pm and it starts raining at 7pm, the player should get refund for 1 hour only because they used one hour. Currently it cancels the entire booking and gives them refund for 2 hours.

It would be great if we were easily able to see how many account credits were in the system as a whole outstanding.  Similar to a company issuing gift cards, an account credit is a liability.  Would love to be able to easily account for it as unearned revenue in my books.

Specifically, credits from payments that were previously made (and collected), but bookings were subsequently cancelled and a credit issued. 

Right now the CR skill levels increase in .5 increments. There is a big difference between a 3.5 and a 4.0 player so it would be great if there was a 3.75 skill level native to the CR system. Yes we can add that functionality but when you display an event CR lists the skills out of chronological order (assuming it lists the native skill levels first and then the club initiated ones later). The results is a confusing jumble

Email Templates for different programs. If we cancel ,for example, a junior practice, it would be easier if we could choose from a template library oppose to creating a new email every time by a different person.