Most of our members prefer push notifications versus emails.  It would be great to have the opion of  global announcements  made into a push notification.

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

3rd party software that would integrate with court reserve to help with managing all your company's relationships and interactions with customers and potential customers. 

I realize there are "workarounds" - e.g. the member can add guest, or, this can be adjusted by the admin at the front desk, but, those workarounds don't really work well.  what's needed is, when a member books a court and adds a friend to the court who is in the system as a nonmember, that they can click to cover their court fees.

best example is parents paying for their kids court fees, when their kids are in the system but don't have a credit card on file.

It would be great if, when I click on a member, I can click on a tab that shows me which of the emails we've sent that they have been included in.

Would like to be able to see what member group(s) a person is in when in their account. Could you add a tab that said "member groups" and showed everything they were in? 

Our Board of Directors was wondering if there are plans to implement an electronic voting module. Board elections and other member By-Laws issues are addressing with electronic voting. Since CourtReserve has detailed information on members including suspensions, current payments, etc., it would also be great to integrate electronic voting so we would not have to track these details in another program as well.

Use case:  We run camps during the summer.  We have a promotion that every 5th camp session is free for a player.  

Issue:  If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice.  If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee.  Either way, that free lesson does not show up on the person's invoice.  If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.

Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice.  We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.

Expanding the request:  The scenario above is for a complete (100%) discount.  What if it was was only a 50% discount?  That charge would then show up on the invoice, but it would be at half the price without an explanation.  For example, there would be four charges at $40, and then one at $20.  But, why?  It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate).  It should also allow percent or dollar discounts.  See conceptual screenshot:

How would this additional data be entered?  Maybe in the Override Fee Amount dialog?:

We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab. 

Every month, we send out birthday cards to all of our players who are celebrating a birthday in the upcoming month. I tested the "Member Report" to see if there was an easy way to figure out who has an upcoming birthday. Although Date of Birth is a field in the report, it sorts based on the entire date (year/month/day).  Aside from exporting to Excel, it would be helpful to have an easy way to isolate birth month.

Be able to limit signing up for an event after "X" amount of cancellations regardless of reason.

People are signing up and if nice outside (for example) they cancel at last minute and leave little time for new people to sign up for an event.

Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.

When you use different formats, as you do, it is not easy to match up information in one report with another report.  For example, use separate columns for start date/time and end date time (some reports used one column 'date start/time - end/time).  In excel format the columns as Date/Time so they can be sorted in date/time order (now, some columns sort as text and some as date time. when sorted as text 10am comes before 2 am and month 10 comes before month 5).  Also some of the date/time columns start with a leading " " space and will not match with the date in another report which doesn't start with a leading " ".

Another example is that in some reports "name' is one column and in others 2 columns ("first name", "last name").  The lack of consistency requires be to do a lot of reformating before I can process and summarize the data.

I am able to get advance notice of a session that is about to be cancelled due to low numbers through the general settings. Unfortunately, the individual session notification feature will override the general setting. In the individual session notification settings, I am only allowed to select either the instructor for the session OR the admin. As I need my instructors to receive cancellation notices, I can't take them off the notification settings. At the same time, I need an admin to know if a session is about to be cancelled so we can reach out to participants to see if we can help them find alternative options. 

I would love for the "Additional Setup" tab - What System Users Receive Notifications for this Event-Session Play to have a drop down checkable menu instead of having to pick one option exclusively. 

Hey have a 1 million users on our platform, and we need an easier way to have credit expire from the date of the last most recent transaction. We are currently doing everything manually, and it is very tedious. 

Currently the League Session setup allows the choice of a 1-up/1-down reranking algorithm when setting up a League Session.  My club players believe that this doesn't introduce enough movement in the ladder each week, when played once a week.  We would like a 2-up/2-down reranking algorithm to maximize movement up and down.  It would be similar to the 1-up/1-down just moving 2 players up and 2 players down instead.

The standings screen for league 1-up/1-down is confusing.  While movement is based only on the last games results, the report shows cumulative data,  

For the game day just completed, we need a new report showing the players by group, points won, Points won %, up/down movement arrows.

I would like to see the league format updated in ladder style play to allow 2 players up and 2 players down as opposed to 1 up and 1 down.  This would make running a league with this format far more enjoyable for the players as they get the opportunity to play with more players week in and week out. 

We want to make check in easier by printed branded badges for our members. I have found printers that will take their photo and allow us to put it onto a custom designed card (like at Costco) and we can add a QR code, but we can't currently export member QR codes from CourtReserve for printing. We like the idea that this tag would be easily hung on their pickleball bags instead of having to fumble with their phones each time. And yes, you could give your tag to someone else, but you could also screenshot your QR code and send it to someone else, so it's not creating a new problem to solve.

Instructor schedules appear on a daily basis only. If you have a scheduler for each coach, this is an inefficient use of space. It would be more ideal to be able to toggle to a weekly view of a single Instructor's availability.