Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

There are 3 ways that members can play: Court Reservations, Events, and Leagues. Reservations and Events have a tab, the Leagues do not.  Please add a Leagues tab.

Let all players play each other rather than in groups. Number of matches can be drop-down option. 

When someone registers for a membership that is more than one person, the information for the additional people that are to be on the membership should be required at the time of registration. As it is now, only the primary can put in their information and then we have to request the additional information or have them log back in to add the other people.

Neither are a good option. Requiring the business to "allow members to add or delete" people will allow them to add or delete others at any time and those people being added may to actually qualify to be part of that type of membership (For example: Family Membership is Married Couple (or an adult couple with proven shared residency) and their dependent children as defined by the IRS.) 

Over and over when I have people trying to sign up in Court Reserve they quit at "Join Organization" as it is confusing. I repeatedly get phone calls from people saying they tried to register in Court Reserve but it wanted them to 'Join an Organization" not realizing that multiple organizations use it.  Can you change the phrasing of "join Organization" to something like "Select an Organization" ,"Choose an Organization" or even as basic as "Type in the name of the Organization you want to Reserve with "?   I think it asks them to type in the area, which isn't helpful because it doesn't seem to populate the facilities in the area, only the ones with the name of the area or city in the title.  This would save me a lot of grief... 

I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).

We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.

At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.

For facilities that provide a certain number of guests per membership type. CR does not provide an easy accounting of how many guests passes a member has left on their account.  Members nor staff have no easy way to communicate "you have five passes left; they will reset on this date in the future."   Currently, staff and members together have to put their heads together and do the math after looking at the members membership tab and see when their account was created (in order to know the reset date).

We have a Monday night league and the members don't want to get weekly reminders for just that one event.  It would be nice to have a toggle within the event creation to that could turn on or off weekly reminders.  As it stands, the players would have to opt out of all communications.

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly

It would be nice to be able to except dates or times for a specific court in a custom scheduler,  ie, the power is out on a specific court for a day.  

It would be nice to allow for a virtual free guest pass to give to members on court reserve. This would allow members to bring guest whenever. We wouldn't have to zero out guest fees and use paper guest fees that we are currently using. 

We charge courts fees based on membership. The "Reservation Fee Responsibility" option of "Each Player based on Membership" works very well for us.  We can have a 4 players on a reservation and collect 4 different amounts from each of them.  It's perfect.

Where this falls apart is when we add a ball machine with a fee to a reservation.  What happens is each of those players have to pay the ball machine fee based on their membership. It doesn't make sense to charge each player the full fee for the ball machine. Either leave the ball machine fee responsibility with the reservation owner or allow it to split equally between (not multiplied by) the players on the court.

Would like to see event discounts expanded to be membership specific. For example, we would like to allow some memberships a free open play from open until 4pm and other memberships could have a free open play at any time during the day. Currently, the category type applies to all membership types

many people don't use the baked in email app on iOS, yet you require it when you click on the email icon in the player directory for a member. my feature request is to show the email address and have the ability to "copy email address" so you can paste it into gmail for example. The way it functions right now doesn't even work for me because I don't have the iOS mail app.

Thank you.

It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.

Once the court is staged with all player names and prices, there is an option to "select all" which results in a "check all in" green button above the boxes.   A "pay all" green button as well would save the administration from onerously selecting pay for each individual player (up to 5-6 on a reservation takes alot of time!) If the administrator wanted to select individual "pay" option that could still be done, to pay several staged court fees for that player. :) 

ability for players and admins to add guests of players to waitlist attached to them..

We would like to be able to have a report that can be run for Sales over a given time period that factors Unit Cost into the report. Currently only the Inventory Valuation does this, but it is not a report that can show sales over a given time period. 

A being able to see Unit Cost subtracted out of the Gross Sales on another POS report such as Item Sales would be helpful. 

Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay.  Currently, the output does not include the Package Name.  We have multiple packages for the same events with different punch counts and thus a different $/punch value.  In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.

Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.