Would be great to have a link that could be copied directly from the invoice page.  This link would be the same link that gets emailed out. Currently we invoice some people that don't have CourtReserve accounts so to get this link I have to send an email to myself and then copy the link.

Our Instructors would like to be notified when one of their lessons, clinics or events get cancelled. However, the only way to do that currently is for each of them to receive ALL cancellations regardless of which instructor is on the lesson, clinic or events. Our request is that each instructor receives only the cancellations that impact their own schedule.

When issuing a refund to the original payment method (credit card or bank account), the original transaction must be debited on the member’s account. This ensures the system reflects an open balance equal to the refunded amount.

If the refund is not processed this way and is instead handled through a manual adjustment (the current workaround), it becomes difficult to track in Court Reserve reporting. Payments for memberships or lessons that were made via the original payment method will continue to show as paid, when there should be an automatic debit posted to the account to reflect the open balance.

The ability to restrict guests on reservations by day of week or after a certain number of facility visits would be great. Our use case is that Wednesdays is for members only and no guests are allowed as well as a rule that a guest can only visit a certain number of times a year. 

Thank you

Hello!  We having a TERRIBLE TIME with getting refunds back to people who are involved in events that are auto canceled the stuff gets removed and we don't see the people who signed up.  We really need a short cut added to the admin panel to make this easier for your users to find and use.   We are all loosing money with this.  

Currently we can only set a cancellation time by hrs and minutes. There should be a place where we can input a certain date members need to cancel by to avoid penalty. For example, June 10th for a July 10th event instead of 30 days or X amount of hours. 

Request to add TOTP 2FA authentication method, and allow users to choose this instead of email.

https://en.wikipedia.org/wiki/Time-based_one-time_password

RFC 6238 based TOTP apps are plentiful and common, such as Google Authenticator, Microsoft Authenticator, and most Password Keepers like BitWarden as examples.

Also worth a look are PassKeys

https://www.descope.com/blog/post/developer-guide-passkeys

https://learn.microsoft.com/en-us/windows/apps/develop/security/implement

https://passkeys.dev/docs/tools-libraries/libraries/

Both of these authentication methods are more secure than Email based, and more convenient. 

There should be an option to select all members and mark them paid within events or attendance like you can for attendance. This will make it easy for cash desks to not individually mark each member paid. 

Please! I had to spend several hours the other day going through hundreds of events to enable access code generation since we got our RemoteLock system set up. Then, afterwards, CR Support notified me that if there's any edit to a single event date (aka adding instructor, switching court, anything) the changes I had made to the overall event to add access codes did not apply, meaning we have a bunch of random dates with no access codes. This whole multi-hour ordeal could be solved with a mass update feature for access code generation to make it more friendly for facilities to adopt it.

I would like to ability to add partial payments. We often have tournament that split court fee cost between organizations. 

Hey Guys! In order for this system to work for us, I need an option for my players to book 15 min ahead of time. This will allow me to have 15 min slots for bookings, and they be able to walk to the court and book immediately if available. Thank you!

For security purposes and ownership oversight purpose I'd like to know when the last time a user accessed CourtReserve and how many times they accessed CourtReserve.  Please add this important functionality. 

I would like to be run reports or look up invoices without having to open individual accounts, to see how many invoice we produced.  

We currently allow members to bring up to 3 guests for free during their membership. However, when booking a doubles court for 4 people, the reservation owner is automatically assigned as the one bringing the guest. This results in the reservation owner using their guest allowance, even if another player actually invited the guest.

There is already a feature in the admin portal that allows switching guest ownership, so it likely wouldn’t require much effort to make this functionality available in the public booking interface. Ideally, this option should be configurable and enabled or disabled by the portal admin through the backend settings.

Ability to remove the Waitlist column from Expanded Scheduler. The work around that I found is to filter it out, but that filter resets every time you navigate to a different screen.

We use a member group as our membership directory. We also have different membership types. It would be great to be able to list the membership type in this directory. Right now it just lists name, email and phone number 

In the membership billing tab. I need an option for weekly billing. It is how we are billing for our gym in Kilo. It is a way that a lot of gyms are changing their billing to weekly. It gives 13 months of billing in a year.

We would like it to be added that when our members come to check in, we can look up their information by first and last name rather than just their barcode or member ID

We have added a Trial Membership good for 30 days. We hope this will drive players to a paid membership. We only want players to be able to sign up for this one time. We currently are having to monitor the new signups to the membership so that it's not abused. It would be nice if the Trial Membership was preloaded in CR and restricted to a single use or if there was a way to toggle it to one use only. I see where we can expire and move it to another membership and we have that set to send them back to a guest membership. If the membership would had a check box to Require Approval I think that would help us manage this. 

I'd like to be able to preserve a court for teaching lessons, blocking members from booking it for personal use. However, as things stand there's no way to only allow certain types of reservations (i.e. lessons only, not personal time).

Ability to duplicate would be very helpful!  Currently, the mobile dashboard only shows new announcements and once it is viewed it is not visible unless the user click on the View All option. However, it would be helpful for us to have more control over what our users are viewing on the dashboard by allowing an announcement to remain visible OR at least be able to duplicate so that we can repost (or both).

While calendar sync/subscription is available on the Member side of the environment, it would be very helpful if the "My Schedule" view could be synced to an external personal/professional Google Calendar. This would allow any bookings (lessons, drills, etc) to appear where folks are already looking when planning their weeks/months.