We would like to be able to add content before and after displaying our Memberships (ie., helpful overall information regarding memberships, links to our cancellation policy, etc) instead of doing this for each Membership.

Currently, there is no way to do this (that I can see). 

It would be helpful to have a small icon appear next to a customer’s name in registration list during check-in when they’re attending their first ever program at our facility.

This visual cue would allow staff to easily identify new participants and give them a warm welcome. It would enhance the customer experience and ensure first-timers feel acknowledged and supported right from their arrival.

Our players would like to be able to share feedback to the instructors following their drills/lessons whether it's a notification, email soliciting, or they can just go into their Court Reserve and notate. 

Checkin Screen to Display Membership type and also the reservation that he is booked in when checking in and also any unpaid due invoices .. As thi swill be used as a screen for the receptionist and frontdesk personal

when scanning in at the kiosk and there is a time set that the player cannot check-in, i.e.. 2 hours or more ahead of time, and if they do, I am requesting they get a warning beep with maybe a red X letting them know they need to scan in closer to their event time.

We have duplicates of guests waivers because players make an error completing the form and can't edit it themselves. So, they create a new 2nd waiver. The admin is unable to delete a duplicate waiver, not can the admin edit it for the player. Can a guest waiver be made to edit and delete?

Be able to predict future payments for the month 

Since the system only allows you to have ONE membership at a time, is it possible to enhance the RECURRING FEES feature or copy it and call it ADD ONS that we can sell online?

Scenario: A Member wants to also pay for a monthly locker rental (recurring 1x a month fee). And, I have another Member who wants to rent a locker just for the month of December.

I'd like them to be able to purchase this add on online from a section of the portal, just like they would a package and give them the opportunity to select the start date and select whether it is a one time payment or recurring monthly fee.

To be able to export an item category  item that would include the short name, otherwise what is the purpose for short name??

Have a way to give Founding Members 2 free guest passes each month. Be able to go into their account and use the pass at check in and be able to see what they have used and how many are left. Have it renew each month with 2 passes.

We use a Wix website so that we can track sales and conversions through our marketing channels. I find that when you put links or embed HTML to CR, it doesn't track as well. Most of these platforms like WP, WIX, Square, Click Funnels, etc have automations that can send things to a google sheet.  Tracking marketing is just better keeping it inside the system that was built. 

Because we do this, there is SO MUCH manual entry for my team, and for a $10 pickleball class, it's a lot of manpower for a low amount of money. It would be great to just be able to automate this process to create the "free" or "event" memberships that we all use by sending them to a spreadsheet, and then allowing Court Reserve to access that sheet and create an automation of sorts for it. 

A Zapier integration would solve most of my problems as well! 

Would be great to have a link that could be copied directly from the invoice page.  This link would be the same link that gets emailed out. Currently we invoice some people that don't have CourtReserve accounts so to get this link I have to send an email to myself and then copy the link.

Our Instructors would like to be notified when one of their lessons, clinics or events get cancelled. However, the only way to do that currently is for each of them to receive ALL cancellations regardless of which instructor is on the lesson, clinic or events. Our request is that each instructor receives only the cancellations that impact their own schedule.

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My club has recently started using free monthly court reservation hours, but we've been inquired by several of our players on how many free hours they have left for the month. 

As a player AND admin, I'd like the ability to see this amount. 

When issuing a refund to the original payment method (credit card or bank account), the original transaction must be debited on the member’s account. This ensures the system reflects an open balance equal to the refunded amount.

If the refund is not processed this way and is instead handled through a manual adjustment (the current workaround), it becomes difficult to track in Court Reserve reporting. Payments for memberships or lessons that were made via the original payment method will continue to show as paid, when there should be an automatic debit posted to the account to reflect the open balance.

The ability to restrict guests on reservations by day of week or after a certain number of facility visits would be great. Our use case is that Wednesdays is for members only and no guests are allowed as well as a rule that a guest can only visit a certain number of times a year. 

Thank you

Hello!  We having a TERRIBLE TIME with getting refunds back to people who are involved in events that are auto canceled the stuff gets removed and we don't see the people who signed up.  We really need a short cut added to the admin panel to make this easier for your users to find and use.   We are all loosing money with this.  

Currently we can only set a cancellation time by hrs and minutes. There should be a place where we can input a certain date members need to cancel by to avoid penalty. For example, June 10th for a July 10th event instead of 30 days or X amount of hours. 

Request to add TOTP 2FA authentication method, and allow users to choose this instead of email.

https://en.wikipedia.org/wiki/Time-based_one-time_password

RFC 6238 based TOTP apps are plentiful and common, such as Google Authenticator, Microsoft Authenticator, and most Password Keepers like BitWarden as examples.

Also worth a look are PassKeys

https://www.descope.com/blog/post/developer-guide-passkeys

https://learn.microsoft.com/en-us/windows/apps/develop/security/implement

https://passkeys.dev/docs/tools-libraries/libraries/

Both of these authentication methods are more secure than Email based, and more convenient. 

There should be an option to select all members and mark them paid within events or attendance like you can for attendance. This will make it easy for cash desks to not individually mark each member paid.