The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly

It would be nice to be able to except dates or times for a specific court in a custom scheduler,  ie, the power is out on a specific court for a day.  

It would be nice to allow for a virtual free guest pass to give to members on court reserve. This would allow members to bring guest whenever. We wouldn't have to zero out guest fees and use paper guest fees that we are currently using. 

We charge courts fees based on membership. The "Reservation Fee Responsibility" option of "Each Player based on Membership" works very well for us.  We can have a 4 players on a reservation and collect 4 different amounts from each of them.  It's perfect.

Where this falls apart is when we add a ball machine with a fee to a reservation.  What happens is each of those players have to pay the ball machine fee based on their membership. It doesn't make sense to charge each player the full fee for the ball machine. Either leave the ball machine fee responsibility with the reservation owner or allow it to split equally between (not multiplied by) the players on the court.

Would like to see event discounts expanded to be membership specific. For example, we would like to allow some memberships a free open play from open until 4pm and other memberships could have a free open play at any time during the day. Currently, the category type applies to all membership types

It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.

Once the court is staged with all player names and prices, there is an option to "select all" which results in a "check all in" green button above the boxes.   A "pay all" green button as well would save the administration from onerously selecting pay for each individual player (up to 5-6 on a reservation takes alot of time!) If the administrator wanted to select individual "pay" option that could still be done, to pay several staged court fees for that player. :) 

ability for players and admins to add guests of players to waitlist attached to them..

Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay.  Currently, the output does not include the Package Name.  We have multiple packages for the same events with different punch counts and thus a different $/punch value.  In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.

Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

Currently the Auto-registration function only works for events where you allow registration for single dates.  We have events where you have to register for all the dates at once and you cannot register for single dates.  We would like auto-register from waitlist to work for these types of events as well but the option does not seem to be available.

Often times Rows used to build the website are similar, so being able to duplicate a Row and edit it would make website building much faster.

When creating custom fields and using the dropdown box, could we have the option to select multiple entries from the list, like you can do for the Custom Ratings?

Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions.  Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.

I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.

Add a tick box to "Require approval" for a reservation type. eg. we have a "Solo" reservation type, and might want this to be approved because it is not best use of court time.

Enable a member to do an annual membership paid in 4 installments.  

Right now, Member report is the only report that provides all the details about member including address, phone number and other fields not available in other reports. If somebody wants to run a report for last year and membership already expired for that year, you need to run Member and Membership report and use Excel to combine in order to get info about members from last year including their addresses. Ask is to expand Memberhip report and include all other fields that exist in Members report

I know you are aware of the issue of members booking courts using bots. We have been dealing with this as a club for about 4 years and have a LOT of experience with all the tactics and tricks members will use to take advantage of the systems in place. I know you have released a feature that will allow for one timeslot only per day to have a reservation lottery. Unfortunately this is not very useful to use as we have members booking using bots at all times of day.

There is another tactic used by bots that I like to call "walking down" where a person wants to play at 7pm-10 but there is a lot of competition to book the courts, or perhaps there are other bots they are competing with. This person will book a court from 9am-12pm and right before 11am will cancel the booking and immediately book for 11am-2pm. At 1pm they will cancel and book from 1pm-4pm... and so on until they get to 7pm. So, someone waiting to book at 7pm will never get a chance to book the court since this bot was walking this reservation down the scheduler. We are wondering if a couple suggestions can be implemented that would help level the playing field between humans and bots (at least for now).

1) captcha. Would adding a captcha prompt during the booking process help prevent the usage of bots? Could this be an option toggled on/off in the settings so it can be optional... perhaps some clubs like the bots. I will say bots have really helped some groups book courts efficiently so maybe not every club wants them gone.

2) Flagging sketchy behavior. This would be my preferred method of handling bots by Court Reserve recognizing when an account is engaged in patterns of booking behavior that are either impossible for a human to do, like instantly booking multiple reservations, or walk down a reservation by repeated cancelations and re-bookings. I'm thinking after an account gets flagged Court Reserve can send them a warning and give a notification to admins that an account has been flagged. If the behavior continues Court Reserve, with permission of the admin, can remove booking privileges for this member. We have a feature for penalty cancellations, but not one for penalty behavior. There could be a counter and this sort of thing could be automated to some degree for the admins. 

That's all I have for now. My staff is very eager to fight back against the bots. We have quite literally thousands of software engineers that are members of our club so we run into a lot of these issues. They are very clever and capable folks, so putting a stop to this behavior is a good challenge. Please let me know how I can be of any help. Thank you.

We currently have guest waivers, but one of the questions we ask is whether or not they would like an account created. 

When we create an account, they would have already signed the waivers, so this would be a redundant step for the member experience. 

I was told to put my chat in the idea board here so I will just paste it below:

Hi, I would like to raise a concern again this year about price increases. We raise our prices once per year, always on February 1st. The way it is currently handled is very inconvenient for two reasons.

1) There is no way to schedule a price increase. Prices are always live, so if I want to change prices I need to first turn off the member's ability to book a court, and then manually update all the pricing. I would encourage you to look at our customer pricing page to understand this is not a small task, and mistakes are very consequential.

2) After adjusting the prices, Court Reserve does not change the amount owed on any reservation on the scheduler unless you need to make any edit to that reservation. If you do need to make an edit either you can save and the member gets charged the new price, or you can manually adjust the price back to what it was which will now lock the member out from making any further adjustments to the reservation.

This is working as intended and it has been this way for a while. I would simply like the option for when I update prices to have a check box to "Update all existing reservations" or not. I believe this logic exists when updating membership pricing. I assume it was added for the very good reason of members not wanting to be charged more for something they already paid.

At the risk of sounding redundant, a simple example is you booked a court for next week to play a game with 4 friends. Later, you learn one person cannot make it so you swap them out for another friend. Suddenly you realize you owe $2+tax for the court you had already booked. This is the experience our members are getting during price changes. Their existing reservations should not be subject to pricing changes as that would seem to violate a lot of trust between the club and customer.

If there is a way to please have this updated so when a reservation is made and paid-in-full, the billing is then locked in place. That would be a huge help to our staff and our members. February ends up being a confusing month for this reason and this sort of thing would appear to add more value to the software and create more control for the admins. Please let me know if I can be of any help. Thank you.