The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

Email Templates for different programs. If we cancel ,for example, a junior practice, it would be easier if we could choose from a template library oppose to creating a new email every time by a different person. 

It would be extremely helpful to have the option to schedule a membership suspension for a future date rather than only allowing immediate suspension.

Currently, when selecting “Suspend Membership,” the system appears to only allow the suspension to begin immediately. In many cases, members notify us in advance that they would like their membership paused starting on a specific future date (for example, March 1st).

Without the ability to schedule this in advance, it requires manual follow-up later, which increases the risk of human error. We also want to avoid canceling memberships when a member only needs a temporary suspension.

A feature that allows clubs to:

• Select a future suspension start date

• Optionally select an automatic reactivation date

• Or schedule suspension within the billing cycle

would significantly improve administrative efficiency and reduce mistakes.

Thank you for considering this enhancement!

In order to get a full session for a league, the league will have the ability to have more than the capacity per session. People routinely will opt out of a session so we would like to have a waitlist by session so that those on the waitlist have the option of filling the open slot.

Court Reserve – Leagues

We have been using the LEAGUE Add-on for two months now. Here are some of our feedback comments:

1. Need the ability to “SUB” in a player. Once the Game Day has started if any player needs to stop playing (heat, injury, called for family emergency, etc) then we would like the option to “SUB” in a replacement player. Typically our replacement player is a Staff member to keep the play going.

1. Widgets (Events Calendar) do not show LEAGUES. We use the widget for the calendar on our website and the leagues are not visible. This is unfortunate as we are paying an additional fee for this feature and we want to market leagues on our website. Please fix this.

1. Assigning 4 or 5 players to a court for a GAME DAY works for many numbers of players EXCEPT when the total of players equals 6, 7, and 11. There is no combination of 4 or 5 that works. We need to be able to see the OPT-IN date/time for each player so we can figure out who the “last” player is that signed up IF we have to ask them to “OPT-OUT” for that GAME DAY. Of course we work really hard to get an additional player to avoid the “6,7, 11 combo”.

1. We run our own leagues with formats that COURT RESERVE League Option does not support at this time (such as Mixed Doubles). I would like to be able to add our league information (a link to the player stats for example) to the LEAGUE Menu item on the Portal webpage. Currently I have to create a separate menu item also called “Leagues”.

Add an option in leagues for inactive players to automatically moved them down 1 spot every game day they don't play.

Allow an admin to choose what columns can be seen when viewing a registrant list (custom rating, DUPR ratings, etc.)

people don't want to have to check back to see if anyone has opted out, so would be great to have a waitlist for the game day that automatically add them

When we schedule an event, we would like the system to send an auto-notification to remind players about the first day of the event. But we do not need the email to continue to send for every date after that.

There is not currently a setting that allows you to send out a reminder for the first date only. The reminders are set to send out for each event date.

For example, this is a problem for our camps that meet every day, we would like to send one reminder email before the start of camp, but in order to do that, the system also sends an email again every single day the rest of the week as well.

Currently, there is only one option to add one disclosure across the board for reservations. Adding a feature to apply specific disclosures for reservation types. i.e. Outdoor Pickleball - Disclosure: You are booking an outdoor court, if weather affects the reservation we will give a full refund and allow cancellation / rebooking within 24 hours. 

An option to enable notifications when a members package is low or has run out

Membership types based on Residency (for municipalities). A criterion for determining membership types should be zip code. For example, if my zip code is for the town of Wells 04090 then I am able to choose a resident membership. If it is not, then I must choose another membership option. 

Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

There are 3 ways that members can play: Court Reservations, Events, and Leagues. Reservations and Events have a tab, the Leagues do not.  Please add a Leagues tab.

Let all players play each other rather than in groups. Number of matches can be drop-down option. 

When someone registers for a membership that is more than one person, the information for the additional people that are to be on the membership should be required at the time of registration. As it is now, only the primary can put in their information and then we have to request the additional information or have them log back in to add the other people.

Neither are a good option. Requiring the business to "allow members to add or delete" people will allow them to add or delete others at any time and those people being added may to actually qualify to be part of that type of membership (For example: Family Membership is Married Couple (or an adult couple with proven shared residency) and their dependent children as defined by the IRS.) 

Over and over when I have people trying to sign up in Court Reserve they quit at "Join Organization" as it is confusing. I repeatedly get phone calls from people saying they tried to register in Court Reserve but it wanted them to 'Join an Organization" not realizing that multiple organizations use it.  Can you change the phrasing of "join Organization" to something like "Select an Organization" ,"Choose an Organization" or even as basic as "Type in the name of the Organization you want to Reserve with "?   I think it asks them to type in the area, which isn't helpful because it doesn't seem to populate the facilities in the area, only the ones with the name of the area or city in the title.  This would save me a lot of grief... 

I would like the ability to Bulk Edit a Custom Field (or allow Custom Fields to be edited in the Mass Update screen).

We utilize a Custom Field to track membership referral. During signup, if a new member was referred by another existing member, the existing member get's 20% of the new member's membership fee as a Referral Bonus / Fee.

At the end of each year, I have to manually reset all the Custom Fields to Null so I can track this from year to year.

For facilities that provide a certain number of guests per membership type. CR does not provide an easy accounting of how many guests passes a member has left on their account.  Members nor staff have no easy way to communicate "you have five passes left; they will reset on this date in the future."   Currently, staff and members together have to put their heads together and do the math after looking at the members membership tab and see when their account was created (in order to know the reset date).

We have a Monday night league and the members don't want to get weekly reminders for just that one event.  It would be nice to have a toggle within the event creation to that could turn on or off weekly reminders.  As it stands, the players would have to opt out of all communications.

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly