My community has unmanned tennis courts that we use an integrated code lock for. We are having an issue with no shows. Can we get the ability to track whether a gate code has been used so we can audit users and look for habitual no-showers? 

Is there a way to automatically notify the front desk when it is the birthday of someone who just checked in, so that we can gift them a Bday gift or reward.

We like players being able to see other registrants, but this isn't helpful until at least a couple of players have signed up for a program. If players see that few are registered, they're less likely to sign up until they see other names on the list. We'd like to be able to offer automated discounts to the first handful of players willing to put their names down and register for organized play, tournaments, etc.

Currently, to transfer participants between events, we have to withdraw the participants from the event, approve the refund to account credit, enroll the student in the 2nd event, and then pay for the 2nd event with account credit. Because of the approving the refund step, a manager always has to be involved. 

I was wondering if there could be a transfer button on the member portal events tab where I could pick the event to remove the participant from and the event they want to be transferred to, and then the revenue automatically moves to the correct revenue category and CourtReserve shows staff that either the difference needs to be refunded or paid. 

To be able to check in guests all at the same time, rather than individually. As well as the ability to click the "check-in" option when the guest is paying. This function works for members who have accounts, but not for "guests".

I'd like for the option as the Director to be alerted through push or email whenever a sub-admin (teaching professional) makes a change to their schedule. I want to see when they add lessons, change lesson times, or cancel lessons. 

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.

This is a great feature but would be greatly enhanced if it could be modified.

Basically, I would like the ability to set a minimum and maximum players per court assigned to an event.

If we don't achieve the minimum players per court, the system could flip x number of courts to Reserve.

For example, I have an event with 3 courts.  I set the minimum players per court to 4 and maximum to 6.
If the event has 8 to 11 players signed up, the system would release 1 of the 3 courts to Reserve so another group could possibly use the court.

If the event has 4 to 7 players signed up, the system would release 2 of the 3 courts to Reserve.

If the event has 3 or less players signed up, the system would release all of the courts to Reserve.

We would really like this feature because it would help us fill our courts more often without the manual fidgeting with the schedule.

There isnt a single dentist office, beauty salon, or other small business that leaves the booking history available online for the public to see.  Please consider an option to hide all scheduler HISTORY and accessible only to admins so that we can have business privacy!  

It would be great to send custom email messages to different types of reservations. When one of our timeshares books, I would like it to say something versus when a local player books. 

An event management system for clients booking private events. Similar to a Tripleseat in functionality. Manage leads, communication with clients, and ability to request/accept deposits. 

We are a seasonal facility and have different hours. It would be helpful if you added more hour options 

For example. 8am-12pm and 5pm-8pm

Ability to specify the type of guest being brought to facility. For example a Spouse or Child of a member. Our facility allows Members to bring Spouse/Child to play tennis which has a different guest fee amount for each vs an outside guest.  The ability to have this specified in the guest information box & assigning the related fee to each guest type would be great for reporting purposes. 

Most of our members prefer push notifications versus emails.  It would be great to have the opion of  global announcements  made into a push notification.

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package

Add a setting to "Prevent charging to account if member doesn't have a payment profile" for the POS system. We have trained our employees pretty well to avoid this, but we still have instances where an employee will charge something to a Visitor account that doesn't have a credit card on file. It would be great to have a setting to avoid this.

The user is on a MOBILE device:

1) Why can't you code the CR URL links (when being viewed from a mobile email app) to open up the CR APP vs a mobile browser?

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

3rd party software that would integrate with court reserve to help with managing all your company's relationships and interactions with customers and potential customers. 

It would be great if, when I click on a member, I can click on a tab that shows me which of the emails we've sent that they have been included in.