Loyalty Program-Point tracking method for members so they can "earn" points each month towards special privileges like guest passes, 24/7 access, etc.The purpose would be to build loyalty and increase participation. Similar to a hotel rewards program. 

Yesterday, I had a member who paid two months of membership (May and June), and asked me to put her membership on hold for the month per June 30, since she would be traveling all of July. So, I wanted to suspend her membership per July 1, in order to avoid she would get the remainder of payment, which will be send 5 days before the payment date. However, I was told by the live support that this is not possible. I need to suspend the membership on the actual day that it has to be suspended. Unfortunately that means she will receive the reminder, and I will probably forget in 2 months that I should suspend the membership of one of my members on July 1. 

Therefore, I would like to see the possibility to suspend an account on a certain date in the future, and maybe give the possibility to add a date to reactivate it again.

We would like the ability to be able to allow members to toggle booking a ball machine on existing reservation types and to have that ball machine fee go into its own Revenue Category that is taxable. Our Court Fees are not taxable so there is no way to split this revenue right now. 

Often more than one person will collaborate or review email before sending to the club.  It would be helpful to be able to save an email as a draft.  

We have over 400+ clinic spots a week and they all end up with a waitlist. My challenge is this: We do not let the players cancel their spot within 24 hours of the clinic. But say someone knows they won't be able to make it - within 24 hours of the clinic the current system requires them to reach out to me, I manually reach out to each waitlister, wait for them to respond, and then manually swap the players and the charge to let the one who cannot attend off the hook. With over 15,000 clinic spots per year, this is a colossal waste of time for something that can be automated through the software. 

Currently, we could allow players to cancel with less lead time, but they have to be refunded BEFORE someone else takes their spot, which is not guaranteed. I want to have the system allow the player looking to be removed push a button (provisional cancellation pending someone else accepts), then a notification sent to all waitlisters, and when someone "accepts" that spot only THEN the original player is refunded and removed. 

This would save me thousands of hours a year and not impact our revenue negatively. Appreciate it!

When a members membership is expired, upon re-registering there should be an option to show the sign-up form again to enable the member to verify & update their membership as well as complete any new required fields and be subject to approval upon renewal.

We are a seasonal club.  Each year members have to purchase a membership.

I'd like to send an automatic email out when a member purchases a membership.   Things that would be included in this email.  Generic welcome statement, a link to our Membership rules for the current season, information that is important on a yearly basis, like the gate lock code.  We change this yearly.

Currently I'm doing this manually, and it's very time intensive. 

Need to have a report to identify who has not signed waivers yet.  Pulling up a report would be easier then searching client by client

We use phone numbers to pull up member accounts.  Unfortunately because there is not a specific criteria on how a number is entered, it makes the phone number lookup difficult.  For example a number can be entered as xxxxxxxxxx, xxx-xxx-xxxx, or (xxx) xxx-xxxx and the search will only pull numbers in the exact same format as listed on the account.  

Please, please, please either force the number to be entered a certain way -or- update the search so that it can pull a number regardless of it's format!!!!

Being able to see an alert for notes or any specifics on a clients profile.  Something up near where the credit card icon is. 

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.

Have the ability for members to add and/or change their own profile picture in the app.

There isnt a single dentist office, beauty salon, or other small business that leaves the booking history available online for the public to see.  Please consider an option to hide all scheduler HISTORY and accessible only to admins so that we can have business privacy!  

An event management system for clients booking private events. Similar to a Tripleseat in functionality. Manage leads, communication with clients, and ability to request/accept deposits. 

Add the option to pay via apple pay for events or court bookings

The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations.  The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

Having reservations and events as part of the court utilization tells an incomplete story. Court utilization is also affected by court closures, therefore a court utilization report should also include court closure times.  I suggest a box to be checked as an additional filter.  The box to be checked might read....: Include court closures in this court utilization report?

Add Demo Module that can track, charge, manage demo paddles that are checked out.

Charge for demo paddle.

Alert if paddle not turned back in.

Hold credit card on file.