We are a seasonal club.  Each year members have to purchase a membership.

I'd like to send an automatic email out when a member purchases a membership.   Things that would be included in this email.  Generic welcome statement, a link to our Membership rules for the current season, information that is important on a yearly basis, like the gate lock code.  We change this yearly.

Currently I'm doing this manually, and it's very time intensive. 

Bypass restrictions can only be used by a time window, wich is a great idea in a club that all their members pay an hourly fee.

But, like in our case, we have 2 memberships that have a 0$/h fee on their reservations and obviously they are restricted (3 hours a day and 15 hours a week). Some of them would like to play all day long and obviously I can't let them, I would've need to make their membership like 5000$... 

So my idea is that ; when certain members from a certain membership of my choice hit the max restrictions, he can still make a reservations but now has to pay a 10$/h fee for example.

Thanks

Need to have a report to identify who has not signed waivers yet.  Pulling up a report would be easier then searching client by client

We use phone numbers to pull up member accounts.  Unfortunately because there is not a specific criteria on how a number is entered, it makes the phone number lookup difficult.  For example a number can be entered as xxxxxxxxxx, xxx-xxx-xxxx, or (xxx) xxx-xxxx and the search will only pull numbers in the exact same format as listed on the account.  

Please, please, please either force the number to be entered a certain way -or- update the search so that it can pull a number regardless of it's format!!!!

I think it would be beneficial for members to be able to view what specific items they purchased on through the POS on their invoices / billing tab in the member portal. That way instead of just saying "POS" in the item line, it will list specifically what they purchased (i.e. clothing, can of balls, racquet)

The way bypass restrictions currently works allows someone who has reached the maximum number of reservations for a period to book additional court time, if the desired slot is within a certain time window (in our case, 24 hours). Our week runs Monday - Sunday. The reservation(s) made during the bypass restriction window still count toward the members maximum reservations. This creates a situation where a member will book early in the week during a bypass restriction window (helping to fill our courts), but this counts toward their max number of reservations and can impact their ability to make normal reservations later in the week. We would prefer, and think it would be an improvement, if either reservations made during bypass restriction windows didn't count at all, or if there was a way administrators could opt in for such a feature in the setup process. It seems counterintuitive that a reservation made during a bypass restriction window effects members differently based upon whether they have already made their max number of reservations or not.

There isnt a single dentist office, beauty salon, or other small business that leaves the booking history available online for the public to see.  Please consider an option to hide all scheduler HISTORY and accessible only to admins so that we can have business privacy!  

Add the option to pay via apple pay for events or court bookings

With the recent update to DUPR that includes a reliability score metric, it would be highly beneficial for event management in CourtReserve to have functionality for filtering members based on their DUPR reliability scores. DUPR recommends a reliability score of 60+ for a "good" rating reliability.

In practice, I’d like to set minimum reliability thresholds for different event levels to ensure more competitive and balanced play. For example, I would aim for an 80+ reliability score for players attending 4.0+ events and a 60+ reliability score for those in 3.5 events.

For members without a sufficiently reliable DUPR score, it would also be useful to restrict their access to specific events that accommodate this level of variance, allowing us to manage competitive matching more effectively

The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations.  The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.

It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.

Our members are unable to signup for clinics online because we have to create it as an event. Once it's created as an event, it doesn't count towards their Reservation bookings. 

As of right now, we are forced to create it as a Reservation booking, and the members are currently calling in to book them.

There should be an option when creating an event like "Event will count towards Reservations Bookings"? Needs to count towards same bookings as Singles/Doubles.

Having reservations and events as part of the court utilization tells an incomplete story. Court utilization is also affected by court closures, therefore a court utilization report should also include court closure times.  I suggest a box to be checked as an additional filter.  The box to be checked might read....: Include court closures in this court utilization report?

Our Board of Directors was wondering if there are plans to implement an electronic voting module. Board elections and other member By-Laws issues are addressing with electronic voting. Since CourtReserve has detailed information on members including suspensions, current payments, etc., it would also be great to integrate electronic voting so we would not have to track these details in another program as well.

Use case:  We run camps during the summer.  We have a promotion that every 5th camp session is free for a player.  

Issue:  If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice.  If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee.  Either way, that free lesson does not show up on the person's invoice.  If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.

Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice.  We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.

Expanding the request:  The scenario above is for a complete (100%) discount.  What if it was was only a 50% discount?  That charge would then show up on the invoice, but it would be at half the price without an explanation.  For example, there would be four charges at $40, and then one at $20.  But, why?  It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate).  It should also allow percent or dollar discounts.  See conceptual screenshot:

How would this additional data be entered?  Maybe in the Override Fee Amount dialog?:

We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab. 

Right now events can be filtered by Categories, Dates, Day of the week, Time of the day, Events types. But if someone is looking for events for a certain age (for example, 6-year-old kids) they have no way of doing that. Can this be added?

We would like the ability to be able to allow members to toggle booking a ball machine on existing reservation types and to have that ball machine fee go into its own Revenue Category that is taxable. Our Court Fees are not taxable so there is no way to split this revenue right now. 

When you use different formats, as you do, it is not easy to match up information in one report with another report.  For example, use separate columns for start date/time and end date time (some reports used one column 'date start/time - end/time).  In excel format the columns as Date/Time so they can be sorted in date/time order (now, some columns sort as text and some as date time. when sorted as text 10am comes before 2 am and month 10 comes before month 5).  Also some of the date/time columns start with a leading " " space and will not match with the date in another report which doesn't start with a leading " ".

Another example is that in some reports "name' is one column and in others 2 columns ("first name", "last name").  The lack of consistency requires be to do a lot of reformating before I can process and summarize the data.

The ability to schedule emails and delay delivery to a later time would be extremely helpful in trying to make workflow more efficient and give someone the ability to conduct communications at off hourse. 

It would be very helpful to have an option to auto restart a membership after a freeze period.   Currently the action is to suspend the membership and manually restart it.  It would be great to not have to worry about the members account.