ALL sub-admins can create any Event Type. This is problematic. Each sub admin's privilege's should be Event Type specific, similar to how Instructor's Lesson Types are.  Not all Instructors do each type of Lessons. As we have a number of Event sub admins, not all Event sub admins should be able to create all Event Types.  We should be able to have each sub admin only create the Event Types we want them to create. 

In each event, allow the admin to create and/or rules (or if/then statements) around event restrictions. 

It would be great if members could rent paddles and balls directly from the online scheduler when reserving courts. Right now, it seems we would have to create a rental item for each of our rentable paddles and balls in order to allow multiple rentals across different bookings happening at the same time. This isn't feasible as we'd have hundreds of rental items in the dropdown menu. 

What I would love to see is an option to rent paddles and or balls when members are reserving courts online, that allows the member to check a box or click an option and then increase the quantity needed for their rental. Ideally this would be paired with the option to adjust quantity on the backend so that we don't overbook. 

Allow the CourtReserve administrator to sort packages so that they can be displayed in a specific order on the member portal.

It would be very helpful to have an option to auto restart a membership after a freeze period.   Currently the action is to suspend the membership and manually restart it.  It would be great to not have to worry about the members account.

By separating the two clauses in ""Hide Ineligible and/or Programs with no remaining spot(s)", we could create a Program Filter that would exclude Programs that are full but still display Programs that the viewer might be ineligible for. Example: we would like to create a public link to show only Summer Camps that have availability BUT since our Camps have an age restriction (7 - 10 years old), no Camps display because the user would have to have an account and an entered DOB and even then, if they are a parent, they still wouldn't be able to view the camps because they are not the correct age.

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

If players split fees require a payment before the reservation is confirmed

It would be great to be able to limit the number of adults that can be part of a Family membership.  We'd like to be able to limit a Family membership to 2 adults - without a limit to the number of children.

Loyalty Program-Point tracking method for members so they can "earn" points each month towards special privileges like guest passes, 24/7 access, etc.The purpose would be to build loyalty and increase participation. Similar to a hotel rewards program. 

Yesterday, I had a member who paid two months of membership (May and June), and asked me to put her membership on hold for the month per June 30, since she would be traveling all of July. So, I wanted to suspend her membership per July 1, in order to avoid she would get the remainder of payment, which will be send 5 days before the payment date. However, I was told by the live support that this is not possible. I need to suspend the membership on the actual day that it has to be suspended. Unfortunately that means she will receive the reminder, and I will probably forget in 2 months that I should suspend the membership of one of my members on July 1. 

Therefore, I would like to see the possibility to suspend an account on a certain date in the future, and maybe give the possibility to add a date to reactivate it again.

Prevent sandwich times with ability to exempt the opening hour/beginning of the day. For example, club opens at 6am but lots of patrons like to come at 6:30am. Currently it's all or nothing and this prevents many people from booking. If opening time moves to 6:30am, this prevents the 7am patrons from booking. 

Right now on Members | Email you can filter people based on Member Groups and/or Memberships. It would be very useful to add after that the ability to exclude some of those people, based on Member Groups and/or Memberships.

e.g. we are starting with a set of users, some of whom have no active memberships, and others who have an active 2021 membership ending slightly in the future. We captured this list of people in Member Groups. We are asking people to renew for 2022 by purchasing or pre-purchasing 2022 memberships.

We want to periodically mail a reminder to people that have not yet renewed for 2022, but there is no easy way to do it. We want to be able to write a filter like:

people from these XXX member groups except people from these YYY memberships. i.e. we want to bring in the 2021 member groups, and then exclude the people that already bought 2022 memberships.

So perhaps something simple like:

Filter players by Member Groups (this is already there)

Filter players by Memberships (already there)

except if they are in these Member Groups

except if they are in these Memberships

Guest Database in a Dropdown. So we don't have to type the same people over and over.

We would really benefit from being able to write down general notes about  a specific member.

(I.e. Has specific preferences, details of previous interactions, $$ owed from previous visit, "History of no-shows must take payment upfront" or other information that would allow the staff to better serve that member)

This would require a visible icon in the scheduler view that would show details of the note when staff hover of it. 

It would also be important to show these notes when staff are making a reservation for that member.

Instead of having to get a separate scanner for our kiosk, allow us to use the camera on the kiosk to scan instead! 

Since notifications are so important part of making sure that players are aware of what is going on at the club, and when they have certain events and registrations, it would be nice to have a way to see when an emails is sent for real, as we have many people usually complaining because of not receiving an email, it usually means 2 things: they got added to a bounces list or they previously marked our emails as spam, so it will be nice to see this information inside CourtReserve. 

Need to add an option for league scoring / ranking to use wins and losses as the primary driver for ranking the players in each pool.  Point differential or total points would be the secondary tie breaker after wins and losses are used.

JB Chronister

The Pickle Lodge - North Shore

West Chester, OH

513-594-7548 cell #

While calendar sync/subscription is available on the Member side of the environment, it would be very helpful if the "My Schedule" view could be synced to an external personal/professional Google Calendar. This would allow any bookings (lessons, drills, etc) to appear where folks are already looking when planning their weeks/months.

The idea is to encourage the first people who join an event by rewarding them for booking first.

The discount would stack with whatever membership pricing they have.

Would be awesome to have the ability to change the color on the pro schedules for all lessons and clinics that are charged. This will give a visual of all billing for the day is complete.  

I want to create corporate memberships and want participants to include their company name and their company email address as a secondary email.  This company email would be used to annually send an email confirming that the account is still active indicating the employee is still at the company.

I'd like to suggest adding the ability to prevent a member from registering for an event at the same time they have an active court reservation, or vice versa. Folks can't be two places at once (an Event and a reserved court) and we don't have the staff to monitor where they are and who is using their reserved court. Thank you.