When the event is set to auto-register from waitlist, it would be good if you could provide us with a way to configure the order of acceptance criteria.  We are looking to give more equitable playing time in our organization.

Options would include: 

First on the list (default)

First on the list who hasn't reached their booking limits

For example:

People are limited to 1 booking per week and they game the system by registering for an event that is full first and then registering for an event with empty spots.  On the day of the event, we lift the advanced booking restrictions which means that someone who has already reached their booking limit could take priority over someone who hasn't had a chance to play yet.  

We would like to be able to configure the event waitlist to run some For loops to take the first person on the waitlist who hasn't had a chance to play this week over someone who has.

I would like to be able to split the automatic monthly payments for our group membership among each family member. This is currently not possible and it creates a headache for our members who have to reimburse whoever the primary is. It would be much easier if the payment could automatically be split evenly or at a custom rate among each person. 

When new members are added to a new or existing account we would like to have a new "To Do" appear.  This would allow us the ability to approve this new family member and make sure they fit within the membership requirements.  As is now, we either manually add new members (time consuming) or members add people that shouldn't be there.

It would be extremely useful when creating the schedule for the upcoming months to have a drag-and-drop template feature. You create templates for all clinics, lessons, and events, and when working on the schedule, there is a drag-and-drop option. This will make scheduling for upcoming months more efficient. 

When syncing with Swish, allow all players to view round robins/matches once on the Swish app. 

Set number of players per court and if there are fewer, automatically release appropriate number of courts for private reservations.

Similar to how our club's Global Announcements show up on the home page of our members' apps, I would love to see a second field for "Upcoming Events". If we were able to add our own descriptions and media, it would allow us to promote events through another high-visibility medium. Extra points if clicking into the widget brings you to the event description and registration page. 

Screen Recording 2025-09-04 at 12.35.24PM.mov

My club has recently started using free monthly court reservation hours, but we've been inquired by several of our players on how many free hours they have left for the month. 

As a player AND admin, I'd like the ability to see this amount. 

I would like to ability to add partial payments. We often have tournament that split court fee cost between organizations. 

Can we add a tab under the REPORTS menu for "SAVED REPORTS" where we could find all of our saved reports on one screen. When we navigate to the screen and click on the saved report we want to run, it would launch a new window/tab with that report.

This would make running our daily/monthly/annual reports so much faster and simpler.

Looking for a setting/option to "force" a staff member to associate all POS sales/transactions to be associated with a member. If it is a walk-in sale, we can always create a fake member called "walk-in Sale" to sell items to.

An issue we have today is that if a transaction is completed at the POS WITHOUT a member being selected, the transaction cannot be updated thereafter. This presents an accounting issue for the members account and transaction history.

ELSE - we need a way to edit the transaction AND THE MEMBER NAME after-the-fact.

Members to use their phone to check-in by simply clicking on a CHECK-IN button on their reservation

You have the penalty system.   Allow it to identify different types of penalties and take restrictive actions against that type of activity.   I want to be able to restrict players from registering for events if they no show for similar events.   Ideally I’d like to be able to set a time limit - hit 2 penalties and receive a 30 day restriction on registering.  Hit 3 penalties and receive a 90 days restriction.  I don’t want to just put them on restriction for an indeterminate length of time.  Nor do I want miss court reservations cancellations to impact ability to register for events or vice versa.

A couple of things on the Preferred payment profile feature that would make it more helpful

• If someone is on a family membership, allow each user to have their own preferred payment profile rather than it being applied to all family members
• Have the ability to remove the Preferred designation

It would be great to be able to assign different sounds at the kiosk for different Membership Types as well as different membership status like "overdue" and "expired" and "canceled"

Title: Replace Textbox with Dropdown for Cancellation Reasons in Membership Cancellation Prompt

Description: Currently, when a membership is canceled in CourtReserve, the system prompts users to provide a reason for cancellation using a free-text textbox. However, there is no option to switch this input method to a dropdown (combobox) with predefined cancellation reasons. While adding custom fields allows administrators to define specific reasons, these fields only appear on the membership details tab and not in the cancellation prompt. This inconsistency leads to difficulty in standardizing data and streamlining reporting.

Postconditions:

• The cancellation reason is successfully saved and is available for reporting and analytics.
• Administrators can analyze standardized data to identify trends in membership cancellations.

Benefits:

1. Ensures standardized input for cancellation reasons, improving data quality.
2. Reduces manual errors from free-text entries.
3. Provides consistency between custom fields and the cancellation prompt.
4. Enhances reporting and analytics capabilities by categorizing reasons.

Edge Cases:

• Administrators should have the option to allow users to provide an "Other" reason, along with additional comments.

Many facilities have multiple uses other than court bookings. A facility such as ours, has a gym portion as well as tennis and pickleball courts. Court Reserve is a premier software for handling our facilities bookings. But we also have members who only utilize the gym space. We currently have to pair Court Reserve with a separate software such as GloFox, JoinIt or LightSpeed, to have a key tag scanner for our gym members to check-in and to pull up their account with a Face ID. This system also has a door access feature to help manage our 24hr facility. 

This all-in-one package would be beneficial to multi-sport facilities but also enhancing Court Reserve check-ins by adding a key tag scanner, face ID profiles and door access.

Prevent refunds due to reservation rescheduling cost differences.

Example: When a member changes their reservation from 2-1 hours it is not considered a cancellation by the system so the person automatically receives a credit to their CR account.  They are really canceling 1 hour of their reservation and should not be credited for it.

It would be very helpful, and make things run super efficiently, if a no-show fee could be automatically posted to a members account when they no-show for their reservation. They would then have to pay this fee before they are able to make a new reservation. Right now, the work around to make this happen is administratively very heavy and time consuming. 

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.

Point of Sale page has the option to add notes, but these notes do not print on the receipt nor are they viewable later.  We need the ability to see the notes.  

For example:  We use the POS to collect the $32.50 team commitment fee.  Since several captains have multiple teams, we use the notes to comment on which team the fee is for, but this does not print on the receipt which is not helpful later when looking up who has paid what.

We also find it's hard the receipt to print.  

It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.

We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.

We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so.  As of right now, Events has one limit and then it switches to Reserve which has a different limit.

I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.

We have members and member pricing for merchandise that we sell, and if you're a member of a certain type i.e. Deluxe you get 20% off but only if a member.  I can't find how to link discounts on merchandise to membership types?