It would be great to be able to assign different sounds at the kiosk for different Membership Types as well as different membership status like "overdue" and "expired" and "canceled"

The idea is to encourage the first people who join an event by rewarding them for booking first.

The discount would stack with whatever membership pricing they have.

I want to create corporate memberships and want participants to include their company name and their company email address as a secondary email.  This company email would be used to annually send an email confirming that the account is still active indicating the employee is still at the company.

Some members purchase a package and then their family members join later and are added to their "family" but cannot use the package because it was originally purchased as an individual package. It would be helpful if there was an option to update the package to a "family" package, instead of them having to purchase another package that their family members can use

A Court Reserve integration with PlaySight would be really nice to be able to have users start their video session at the same time their court reservation starts and be able to charge people through court reserve as well.

Currently in the member portal, our Memberships prominently display the Annual price and you have to click "+1 pricing option" to see the monthly price. This can be very intimidating for new users looking to sign up and may scare them away. we should be able to select which price is displayed first. 

With the recent update to DUPR that includes a reliability score metric, it would be highly beneficial for event management in CourtReserve to have functionality for filtering members based on their DUPR reliability scores. DUPR recommends a reliability score of 60+ for a "good" rating reliability.

In practice, I’d like to set minimum reliability thresholds for different event levels to ensure more competitive and balanced play. For example, I would aim for an 80+ reliability score for players attending 4.0+ events and a 60+ reliability score for those in 3.5 events.

For members without a sufficiently reliable DUPR score, it would also be useful to restrict their access to specific events that accommodate this level of variance, allowing us to manage competitive matching more effectively

Our club doesn't have a full-time front desk, so we rely heavily on the Kiosk feature for member check-in for reservations.

However, guests can't check in on the Kiosk. It'd be great if the Kiosk showed a drop down of all the guests, and they guests could pick out their name and check into a reservation that they are on.

We've created memberships with various powers and pricing.

Yet when we create Events, there isn't even a default price per membership. 

This is problematic when:
- new membership types are added. Then have to go into every recurring event and manually set the pricing for the new membership types.
- events are created with wrong info.

Memberships should have default event prices that can be overridden similar to how courts can be overridden for recurring event dates.

Can we add a feature to event notifications so that instead of being global as it currently is, can we have the option of making it also event specific?

By separating the two clauses in ""Hide Ineligible and/or Programs with no remaining spot(s)", we could create a Program Filter that would exclude Programs that are full but still display Programs that the viewer might be ineligible for. Example: we would like to create a public link to show only Summer Camps that have availability BUT since our Camps have an age restriction (7 - 10 years old), no Camps display because the user would have to have an account and an entered DOB and even then, if they are a parent, they still wouldn't be able to view the camps because they are not the correct age.

Can you allow us to cap our waitlists at X participants?  

Thanks

Loyalty Program-Point tracking method for members so they can "earn" points each month towards special privileges like guest passes, 24/7 access, etc.The purpose would be to build loyalty and increase participation. Similar to a hotel rewards program. 

It would be great if we could control the layout of the page that is displayed when a player scans in their QR code. We use a fairly small screen on the browser attached to the scanner, and it doesn't all fit into the available display area, especially if there are several reservations/events displayed for the player checking in. There is currently a lot of wasted space at the top of the page causing it to overflow.

Thank you.

We would like the ability to be able to allow members to toggle booking a ball machine on existing reservation types and to have that ball machine fee go into its own Revenue Category that is taxable. Our Court Fees are not taxable so there is no way to split this revenue right now. 

Often more than one person will collaborate or review email before sending to the club.  It would be helpful to be able to save an email as a draft.  

For clubs that have discounts created for events, the user experience is deceptive in that it does not show if the discount will be applied in the registration process.

As a player, the screenshot below shows the last page a player sees before their registration is confirmed. It still shows that the fee would not be applied, even though in the below example, the discount was actually applied. Check out my video for a full walkthrough. 

I believe that once the member gets to the page to register for a specific event date, the player should see whether the discount would be applied. There may already be different in wording like "Pay Now" if the payment were to be applied, but I would argue most players would not notice the difference on the finalize button as it currently is. 

Instead, in the below screenshot  we should implement BOTH: 

1. The arrow showing the price should have the price strike through like, "$1 (FREE, Discount Applied)."

2. Make the button to Finalize Registration obvious that the event is free (Finalize $0 Registration), and make it clear when the member is not receiving a discount (Finalize $1 Registration).

Right now:

- the a player could be used to the current setup and may miscalculate how many free hours they have left and could accidentally register for a paid event registration if they think they still have free hours.

- the player could believe they are going to be charged to register for this event but decide not to because they see the fee

- the player or admin can check whether their billing section shows the registration fee, but this is backwards to how this should have to work

My suggestion would make it so that the player is not gambling with their free/paid registrations.

Keep in mind, we still do not have a feature that shows how many free hours or registrations a player has left on either the member portal or admin panel. This feature should be in addition to, not in place of the free hour/registration count.

Here's a Loom of the user experience: https://www.loom.com/share/7f47aea02069474fa56141528a97e5d0?sid=0cc175c7-f30b-49b6-a7e2-aa6cb448da46

https://app.intercom.com/a/inbox/sa86w75u/inbox/admin/8216646/conversation/215471388697350?view=List

Currently, the invoices (when paid) do not show the payment method used nor any notes on the payment screen (example: for Other payment methods, I need to show that they paid via Venmo and on which date, etc).

The only way I can pull this information is to go to their transactions screen and look at the link for that transaction. It should all be together for auditing purposes and for easy payment confirmation and payment details.

It appears that the "Other" category does not show on the EOD report if there is a zero balance for the day. Can we show ALL payment methods regardless of if zero?

Ability to turn OFF the drop in pricing. This is causing a lot of confusion with how events are marketed and also the sign up process. For events that require a specific membership, I either have to enter a $0 drop in price but then it shows as "FREE" to people OR I can add a price but then they end up buying the one time drop in proce and not the membership. It is confusing and causes a lot of corrections on the Admin side to revert the payment and repurchase a membership.

Similar to how our club's Global Announcements show up on the home page of our members' apps, I would love to see a second field for "Upcoming Events". If we were able to add our own descriptions and media, it would allow us to promote events through another high-visibility medium. Extra points if clicking into the widget brings you to the event description and registration page. 

We have a number of members who have specific court assignment preferences such as playing with their spouse if they are both signed up or not playing with someone with whom they have had disagreements in the past. Our staff collects these preferences anecdotally, but it is not reasonable to upload this into each member's "Notes" section when assigning courts for open plays with up to 72 guests. I'd love to see an editable "Quick Notes" box pop up on an event's registrant page - similar to how hovering over the "i" icon next to player names provides you with the Event Registrant Custom Fields that we select.

This would allow us to maintain a more consistent customer experience by catering to stated member preferences across different staff lineups and shifts. This could be expanded to include other relevant guest information that all staff should be aware of.

Currently, the CR software has a limitation regarding Convenience fees in that:

• Convenience fees cannot be applied to in-person transactions.

Can we add a feature to add a checkbox or the ability to apply a convenience fee for using credit card. Using credit card is a "convenience" in that a customer does not have to go to the bank to grab cash. Also, most businesses in our area are doing this for in-person transactions... especially restaurants.