We are a seasonal facility and have different hours. It would be helpful if you added more hour options 

For example. 8am-12pm and 5pm-8pm

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

I can increase the lesson fee for the non-members by the amount of the guest fee.    But would like to keep those revenue categories separate.    Currently have to go to POS and put it on their account and charge with the lesson so they get charged together.

Add a setting to "Prevent charging to account if member doesn't have a payment profile" for the POS system. We have trained our employees pretty well to avoid this, but we still have instances where an employee will charge something to a Visitor account that doesn't have a credit card on file. It would be great to have a setting to avoid this.

The user is on a MOBILE device:

1) Why can't you code the CR URL links (when being viewed from a mobile email app) to open up the CR APP vs a mobile browser?

Creating event schedules takes time and we are currently only allowed one event template.  It would be handy to be allowed multiple event templates that allows us to have difference scenarios covered so we don't have to keep modifying things from our default.

This would allow us to have special event templates, level play templates, social templates etc.  Ideally, they are named just like we name an event.  When creating a new event, the system could give us a popup that asks which template we would like to start from.

In Point of Sale, under Stock Adjustment, can you add two items. 

1 - Club Usage (good for when we run a club event and are not selling or stealing the balls) and 

2. Cash Sale (good for when someone sells something at the courts but doesn't have access to CR). 

Another option that should be added here is to add a comment field so when it comes to tax time, we have notes that describe what has happened.  This one might be enough to cover the above ideas, but I think a combination of the two would be best.

Both of these will make it easier to track what happened to our inventory and will have more meaning than "Inventory Re-Count"

Add the functionality to have daily, weekly and monthly reports run out of the system to be sent to a select group of people. This is beneficial to ensure that data is not manipulated when exported and also cuts down on admin time. It would be beneficial if we could build our own reports that we would like sent out. 

Please add a feature where a member cannot double book themselves and if a sub admin or admin wants to double book themself, they get a warning first which they have to override

currently only the registrant of the court is required to pay up front.  we would like all players to pay up front so we are not chasing someone for payment the day of or after.  thank you.

Allow the waiver link to be sent to groups to pre-sign without a pin #-- this would be a game changer for when we have large corporate event and I could get rid of another subscription from resmark waivers which I must use to prevent a back-up when people arrive.

add a button to add to subscribe to email list when they sign a waiver and then a report to run

Undocumented Punch Card 'Features'

• If a reservation is paid with a punch, it removes the ability to edit the reservation
• If court time can be paid with punches, it won't scale up with the number of punches. 1 punch for 1 court is one punch for all courts
• If a ball machine is added to a reservation with a cost, the punch will also cover the cost of the ball machine, even if not configured to do so.

Would like to see event discounts expanded to be membership specific. For example, we would like to allow some memberships a free open play from open until 4pm and other memberships could have a free open play at any time during the day. Currently, the category type applies to all membership types

It would be so great if individual memberships automatically got canceled for family members when a family membership was purchased.

I've had a few families purchase a family membership and then have to pay for a family member that is under their family account because the individual membership overrode the family membership.

Currently packages can be used for reservations, events, and lessons.  

Please add the ability to also redeem packages for league sessions (which are very similar to events).

It would be nice to be able to setup Kiosks that are linked to specific event types and have them automatically charge the users credit card on file for that event once they scan in at the Kiosk to eliminate the manual process.

It would be very helpful to have the event fees visible as part of the description on the admin side when the event is selected on the scheduler (or when the register button is selected). For example, someone calls us to register for this clinic  and asks how much the event costs. My staff cannot tell them because there is no way to see the pricing unless we select Registrants, then select the View All Information button and then select the General Tab and then scroll down to see the fee structure for that event.  I believe this may be a problem for some of my staff because they do not have permission to edit events AND they are not trained to be accessing Event set ups. 

My suggestion:  Include the fee information in the information box (see below with the happy face).

It would be super if you could add the ability to select multiple reservations based on the date and criteria to be able to delete multiple reservations at once.

IE: Select From and To Dates, filter by the criteria (already there). Then add a "select all" checkbox with the option to delete all selected.

We would love to be able to customize the list of Headers on the Members List to make it more personalized to our club's operations (for example, not showing balance or next payment date, possibly showing Phone Number / Custom Fields / Ratings instead). 

When posting a fee to a members account, is there a way to make the revenue category a required field so that it doesn't just get dumped into misc if they don't pick a category?

Love the Free Hours you can give a membership but I would like to restrict the times they can be used. Right now that's not possible. It would be nice to force them to use the free hours in non-peak times of day or even certain days. 

Similar to the ability to cancel a membership on a future date. Please add the ability to change the membership on a future date. For example, we have members who's upgrades in memberships do not reflect until a specific billing date. Same with those who cancel memberships but can continue as a "nonmember" in our system. We need to be able to set a future date that their profile changes to the "nonmember" membership type.