Use Case:  At time of registration for a camp, we ask for dietary requirements and allergies.  The parent does not complete it at time of registration or wants to update it.  Currently we cannot update this custom field - BUT it is so important that we can.  We use this field to give to our chef for doing camp lunches - now it is obsolete.

Rally answer was:  Collecting it again - is a bit of a nightmare to say the least...

Short answer: you can’t edit event/program registrant custom fields after registration.  Those fields are designed to be completed by the registrant during sign-up. After that, admins can only view the responses by hovering over the “i” icon next to the registrant’s name in the event list. There isn’t a documented way to update or overwrite those values later in the system.  If you need to change the information, the typical approach is to collect it again (for example via a follow-up form or message) rather than editing the original field.

In clinic summary report when choosing instructors all system users are listed instead of only instructors. Can CR fix this issue, so we don't have to scroll through everyone to select the appropriate instructor?

There are times when we want to send a targeted marketing email to event participants but the Notify option doesn't have the email builder. The other option would be to create a member group directly from the event. Then we could use the email builder. Thanks for your consideration. 

We're building a custom inventory management tool and need API access to sync POS items and stock levels. Please add endpoints to: list all POS items, retrieve a single item by ID, and update stock quantity (on-hand). This would allow us to keep inventory in sync without manual entry in the POS area.

Just a notes tab for each court that the admins can have notes for the day. for example, need to close a certain court by a certain time or notes for the day for a pro. For example if a certain event is assigned to a pro, it can show on top of their page even if you don't need courts assigned for them! 

When our members have a paid membership and are changing to a free membership, they are not cancelling their paid membership first. It would be handy to have the system recognize the change and auto-cancel the paid membership on their last paid day and auto-start the new free membership once that time is up. 

If they want to move to the free membership immediately, it would also be beneficial to have a pop up that tells them they are cancelling their paid membership before the paid through date and that they recognize they are doing so (without any refund or proration)

We have some clinics that are DUPR 0.0-2.749. We had a scenario where someone without a DUPR account tried to sign up for the clinic but couldn't since they need to have a DUPR account at least tied to their CR account to sign up.

One solution is to just remove the DUPR restriction all together, which I have done in the meantime. But I think it is a reasonable solution to allow players who don't have a DUPR id attached to their account to sign up for an event that allows for DUPR "Not Rated" ratings to sign up.

One of the reasons I want to have a restriction is that I want to keep the upper limit to ensure that no one above the level can sign up and either be frustrated by the lower level players or ruin the experience for the players actually in that range.

Customers put money on their Customers Account to be used for POS Purchases, etc, but CourtReserve uses this credit each month to pay their membership.  Then they have to add more money to their account.  We as facility operators want players to use NEW MONEY to pay for their Memberships...not OLD Money that is on their account.,

Add the bar code to a smart watch (iWatch) to add flexibility to the check in process.  The self check-in for events works great and out players love it.

Auto refund to the credit card is great for club cancelled events (like auto-cancelled events due to low numbers) but we'd like the option to change the destination to "account credit" if the customer cancels.

Booking window restrictions should work both ways to control member access to club facility.  If there is a booking window restriction, it should be enforced whether or not the member did the booking themselves.  This would much better support the statements made in this article:  https://help.courtreserve.com/en/articles/8099478-membership-type-booking-windows

I would love for there to be a way for people who are marked as no-shows to get a notification/email telling them, so they know their spot was taken by somebody else. This would be helpful in letting people know so they don't waste the trip and so they are aware of them being marked as a no-show(if the club charges a no-show fee).

Please implement Dark Mode UI theme for Court Reserve Backend. In the backend system users can decide their theme in preferences. Maybe even some more themes would be cool! Should be a simple fix.

Reservation Report has by-day breakouts but can we add to Court Utilization Report as well?

Weekends are naturally busier than weekdays, and even some weekdays are busier vs. others due to regularly scheduled programming (e.g. leagues, round robins, etc.). Seeing utlization rates by 30min and 60min blocks is super powerful, but it would make the insights even more actionable to be able to see utlization of custom defined "morning", "afternoon", and "prime time" blocks. This would help clubs identify when is the best time for maintenance, for scheduling new programming, or flagging peak periods where intervention may be required to increase court availability.

More powerful filtering to create dynamic member groups to enable better email targetting and capturing revenue opportunities. A couple examples of what I mean:

1. Add EXCLUSION filtering. Current Member filtering in "Event Category" is limited to inclusion (i.e. members who have participated in a specific Event Category or Categories). If we were to add Exclusion filtering, we could more easily identify members who have NOT participated in an event category (e.g. Junior Members who are NOT registered for Summer Camps) or members who have participated in one category but not another that we might want to target to them (e.g. Adult Members who have taken Group Clinics but have not done Private Lessons)

2. Ability to carry-over last "membership type" for lapsed members with no "currently no membership assigned". Essentially this is the players list that pops up when you click on "lapsed" on the Membership Status Report. The issue is that you can't do anything with that list. You can't make it into a Dynamic Group list. And in the Membership Reports if you select "currently no membership assigned" it doesn't return what their last membership type was before lapsing. This is important because we have multiple membership types (Senior/Adult/Junior/Instruction Only, etc.) which have different renewal models / communication and we want to be able to dynamically exclude members from the communication once they renew. 

When customer clicks "reserve" on a court within the 60 minutes buffer (last minute) a message is displayed informing them of the 1 hour buffer. It would be way better if the "reserve" button simply did not display for unavailable reservation times. Please consider adding this feature. 

Currently, the Auto-Apply feature to Preloaded Credits applies to the oldest reservation made, which makes zero sense because if a member has future recurrent reservations, the credit auto-applies to future reservations that may or may not happen at all! So credits get used up right away, and for the current or nearest reservations, it looks like they have no credits. The Auto-Apply feature should offer the flexibility to apply to the nearest checked-in reservation, and the check-in should trigger the auto-apply. Not a future reservation 2 months ago that might be cancelled!

We'd like the option to have "additional players" charged to the reservation owner. Yes, you can do this when adding guests but our customers are simply adding additional players. 

Feature Request: Granular Restrictions for Public Bookings

Current Limitation Presently, the system only allows for time-of-day restrictions. While we can create a specific "Membership Type" for public bookings, we cannot restrict those bookings to a specific court or a set number of daily slots.

The Problem Our goal is to pilot this program by offering one court for four specific time slots per weekday. However, because court-specific restrictions are not currently enforced, the system opens up our entire inventory. Instead of the intended 4 daily slots, we are effectively offering 20 (5 courts × 4 hours), which is far beyond our management's comfort level.

Proposed Solution To make this program viable, we need the ability to set a daily maximum number of bookings or enforce specific court allocations for public membership types. Our board has approved a limit of 3 to 4 hours per day; without the tools to enforce this, the program is too "wide open" to implement.

Impact This feature has received the most enthusiastic response from management to date. It represents a significant opportunity for the club, but we require these administrative controls to ensure it doesn't negatively impact member court availability.

Key Requirements

• Court-Specific Restrictions: Ability to limit certain membership types to designated courts.
• Daily Booking Caps: A "Max Bookings per Day" setting for specific membership tiers.
• Resource Allocation: Finer control over the total volume of public access to prevent over-booking.

Hello Court Reserve People:

Today, the new bulk email editor is now the only way to send bulk email.

We had looked at it, and generally understood what was happening.

But we learned today that there is no way to switch to HTML editing, and paste in HTML.

This is a serious issue for our club, as we have external processes to design our emails, and just paste them into the editor.

This is a critical flaw in the new CR email system, and will cause us a lot of problems.

Please allow auto registration for recurring events. We run a 20 week season. We have very popular events that fill up each time with a waitlist. It is much faster to create one recurring event for 20 weeks as opposed to 20 separate events.  But if I create the recurring events then the auto registration does not work. Because I have 10 of these recurring events, that means I need to make 200 single events if I want the auto registration to work. That is not an efficient use of an Admin's time!

In Reports --> Events --> Registrant detail report

I would like to suggest that the existing system field of "Primary Phone" is added in the list of fields the report can generate ie. the primary members phone number?

We have a lot of events where members children are enrolled, they are added to the system as a child but often the parent doesnt enter a mobile (cell) number for the child, or the child doesnt have one. We use this for contacting members / parents in case of emergency etc.

For the primary member account its mandatory for a mobile / cell number to be provided when an account is setup, but we cannot use this report to show it and use for contact information etc because we cant get the report to show it currently.

All the other primary member fields below are able to be selected in this report but the most important one for contacting someone quickly isnt provided (mobile / cell number).

So if this could be added in future that would be great, thank you.

When a person who is not logged in, click on an event, there is a button which says Sign up for the Full Event.  It used to say, please log in.  These events are not enabled for sign ins.  Please fix the button.  Thank you.