Currently, the Auto-Apply feature to Preloaded Credits applies to the oldest reservation made, which makes zero sense because if a member has future recurrent reservations, the credit auto-applies to future reservations that may or may not happen at all! So credits get used up right away, and for the current or nearest reservations, it looks like they have no credits. The Auto-Apply feature should offer the flexibility to apply to the nearest checked-in reservation, and the check-in should trigger the auto-apply. Not a future reservation 2 months ago that might be cancelled!

We'd like the option to have "additional players" charged to the reservation owner. Yes, you can do this when adding guests but our customers are simply adding additional players. 

Feature Request: Granular Restrictions for Public Bookings

Current Limitation Presently, the system only allows for time-of-day restrictions. While we can create a specific "Membership Type" for public bookings, we cannot restrict those bookings to a specific court or a set number of daily slots.

The Problem Our goal is to pilot this program by offering one court for four specific time slots per weekday. However, because court-specific restrictions are not currently enforced, the system opens up our entire inventory. Instead of the intended 4 daily slots, we are effectively offering 20 (5 courts × 4 hours), which is far beyond our management's comfort level.

Proposed Solution To make this program viable, we need the ability to set a daily maximum number of bookings or enforce specific court allocations for public membership types. Our board has approved a limit of 3 to 4 hours per day; without the tools to enforce this, the program is too "wide open" to implement.

Impact This feature has received the most enthusiastic response from management to date. It represents a significant opportunity for the club, but we require these administrative controls to ensure it doesn't negatively impact member court availability.

Key Requirements

• Court-Specific Restrictions: Ability to limit certain membership types to designated courts.
• Daily Booking Caps: A "Max Bookings per Day" setting for specific membership tiers.
• Resource Allocation: Finer control over the total volume of public access to prevent over-booking.

Hello Court Reserve People:

Today, the new bulk email editor is now the only way to send bulk email.

We had looked at it, and generally understood what was happening.

But we learned today that there is no way to switch to HTML editing, and paste in HTML.

This is a serious issue for our club, as we have external processes to design our emails, and just paste them into the editor.

This is a critical flaw in the new CR email system, and will cause us a lot of problems.

Please allow auto registration for recurring events. We run a 20 week season. We have very popular events that fill up each time with a waitlist. It is much faster to create one recurring event for 20 weeks as opposed to 20 separate events.  But if I create the recurring events then the auto registration does not work. Because I have 10 of these recurring events, that means I need to make 200 single events if I want the auto registration to work. That is not an efficient use of an Admin's time!

In Reports --> Events --> Registrant detail report

I would like to suggest that the existing system field of "Primary Phone" is added in the list of fields the report can generate ie. the primary members phone number?

We have a lot of events where members children are enrolled, they are added to the system as a child but often the parent doesnt enter a mobile (cell) number for the child, or the child doesnt have one. We use this for contacting members / parents in case of emergency etc.

For the primary member account its mandatory for a mobile / cell number to be provided when an account is setup, but we cannot use this report to show it and use for contact information etc because we cant get the report to show it currently.

All the other primary member fields below are able to be selected in this report but the most important one for contacting someone quickly isnt provided (mobile / cell number).

So if this could be added in future that would be great, thank you.

When a person who is not logged in, click on an event, there is a button which says Sign up for the Full Event.  It used to say, please log in.  These events are not enabled for sign ins.  Please fix the button.  Thank you.

I do a lot of work on my phone. So far, the Admin link has been helpful. However, there is no "copy event URL" code. PLEASE ADD THAT TO THE APP. I am trying to promote events in TeamReach and online and there's no way to have a quick link for them to reg.

I would like to filter out birthdays for each month so I can send a free one hour of play to those with birthdays that month as a way to build my membership

Having a native scramble option within the phone app would be helpful for social events. Even better would be the option to sort players by skill level and create playing groups.

Would be great to be able to build a dashboard with key metrics on it, e.g. Membership sales, lesson sales, revenue past week, Camp registrations numbers.  AND even better if we could input budgets into these dashboard widgets - so we could compare to budgets.  Would have to be customizable by user - and not hard coded.

Create the ability to have a certain membership allow for free Open Play Events during a set time window. 

For instance, I want to make an "AM Membership". Before 3:00PM all court resurvations and Open play are free. Currently, Open Play Events can't be made to be free for a member only within a certain time window.

Add ability to mark multiple participants as paid in a clinic or event just like we can for attendance. 

It would be extremely helpful to have the ability to zoom in and out on the schedulers in the mobile app. Currently, only two courts are visible in portrait mode, and in landscape mode the header takes up half of the screen, significantly reducing the usable viewing area.

A zoom feature (or adjustable scale), along with a more compact header in landscape mode, would really

improve day-to-day usability. We use the app quite a bit and being able to view the full court sheet at a glance would be a great feature.

It would be helpful if the event managers can view the registrants on the mobile app and then be able to sort them by skill level so that they can configure appropriate skill based playing groups

Make it so we can assign the non-member/visitor account on a future date.

Why? For instance, someone might be on a trial or canceling a current membership, with a cancellation date already set. If we can assign the non-member account for a future date, it eliminates the need for a manual reminder to revert the account to a free status.

Would it be possible to add a function where, when we manually deduct a punch/session from a package, the system automatically sends an SMS notification to the customer showing their remaining balance?

This would help keep customers informed about their usage and improve transparency.

Thank you!

Ball Machine Rental Costs with 2 Players

Ball Machine Fee Issue: ball machine fee is charged to every player on the reservation (except guests) resulting in:

• Lower BM usage
  • BM appears to be grossly overpriced. If a Gold & Silver member rent the BM for one hr the total cost for the BM alone is $54/hr
• Multiple refunds/ Increased Admin HR
  • Manual refunds are performed on an ongoing basis for the overcharge

Current Workaround

• BM Reservation type: Ball machine.
• Set-up:
  • Fee Responsibility = Reservation Owner
• Set-up Costs/Custom Court Costs
  • Reservation type: Ball Machine with $X/hr

Result:

• Only the court owner is charged (Option 1 from table)
  • Accurate pricing displayed if all players on the reservation have the same pricing as the court owner (via membership type)
    • As a player I would have the player with the cheapest BM pricing own the reservation. Therefore, realizing the cheapest price.

Workaround Enhancement

• Average out player cost based on membership cost for BM. (Option 2 from table)
  • Fairer pricing
• Option to have the owner pay or all players on the reservation pay their fee
• Perhaps the software allows Option 1 & 2 so the admin can choose

When you select "this occurrence only" to cancel or edit an event, it cancels all the dates. I think that is a bug and needs to be fixed. when selecting "this occurrence only", the system should not be deleting any other dates except for the one selected. I tried to tell / explain that to the customer service guys and I don't think they understand the system much to know the difference. 

League registrations do not show under the Events tab on a member's account. I'd like to be able to see if a member has signed up for a league, rather than opening each league and looking for their name on the roster. 

We need the ability to perform mass update tasks such as Cancel or Change/Assign Membership on free memberships but currently we only see our fee-based memberships on the list that we can apply actions to.  Could you expand this list?