For facilities that provide a certain number of guests per membership type. CR does not provide an easy accounting of how many guests passes a member has left on their account.  Members nor staff have no easy way to communicate "you have five passes left; they will reset on this date in the future."   Currently, staff and members together have to put their heads together and do the math after looking at the members membership tab and see when their account was created (in order to know the reset date).

We have a Monday night league and the members don't want to get weekly reminders for just that one event.  It would be nice to have a toggle within the event creation to that could turn on or off weekly reminders.  As it stands, the players would have to opt out of all communications.

We require an additional $10 for non members whenever they use our facility. The guest (non member) fee is fixed but the court fee is hourly. Other than adding the additional $10 manually to non member court costs every time they reserve a court, there is not an automatic way to do this. It would be nice if in the membership court cost we could create the hourly court rate and have an additional fixed rate for specific membership types. 

Primetime restriction functionality includes options to select multiple by time intervals & courts on the Prime time settings page.

However the Prime time restrictions are applied by reservation type. This means that when selecting the reservation type option “Prevent Reservations During Prime Time” the restriction is applied to all primetime interval & all eligible primetime courts. This is not always desirable

Here is an Example:

Club Primetime Restrictions

• Mondays
  • 8:30 – 11:30. No pickleball singles
• Tuesdays
  • 8:30 -11am. No pickleball singles
• 5-8pm no tennis singles

Primetime restricts reservation type “PB singles” on Monday & Tuesday from 8:30 – 11:30am (good) but also restricts PB singles on Tuesday from 5-8pm (not good).

Enhancement:

Add the option to add specific reservation type(s) and restricted courts to each Primetime Interval

The ability to run an EOD report based on the terminal used to process the transactions/payments. On our Property we have a tennis building and a pickleball building. It is a hassle for Management to have to look back into each EOD and decipher which building took in which cash, so that we can make sure our "registers are balance"  properly

It would be nice to be able to except dates or times for a specific court in a custom scheduler,  ie, the power is out on a specific court for a day.  

It would be nice to allow for a virtual free guest pass to give to members on court reserve. This would allow members to bring guest whenever. We wouldn't have to zero out guest fees and use paper guest fees that we are currently using. 

currently only the registrant of the court is required to pay up front.  we would like all players to pay up front so we are not chasing someone for payment the day of or after.  thank you.

We need the ability to run a report on the number of court reservation waitlists in order to track court time demands.  (not events, but regular court reservations).

We charge courts fees based on membership. The "Reservation Fee Responsibility" option of "Each Player based on Membership" works very well for us.  We can have a 4 players on a reservation and collect 4 different amounts from each of them.  It's perfect.

Where this falls apart is when we add a ball machine with a fee to a reservation.  What happens is each of those players have to pay the ball machine fee based on their membership. It doesn't make sense to charge each player the full fee for the ball machine. Either leave the ball machine fee responsibility with the reservation owner or allow it to split equally between (not multiplied by) the players on the court.

Would like to see event discounts expanded to be membership specific. For example, we would like to allow some memberships a free open play from open until 4pm and other memberships could have a free open play at any time during the day. Currently, the category type applies to all membership types

CR will auto-renew memberships a specified number of days in advance. During that advance period, members can still cancel but CR doesn't remove or check for the fee.  It might still be billed and collected even though the member properly canceled.  It would be helpful to remove the fee, or check and alert the member/Club, or even warn the member to check for the fee whenever they cancel: "Your membership renewal fee may already be generated based on Club policy, please verify your account or contact the Club to confirm"

For events, have an option to set a specific date that guests can be registered so that members have first priority.  Similar to the event registration where you can set different dates/times that membership categories can register. 

For example, space is limited to only 50 registrants.  Allow members to register up to a certain date, and then at that point they can register their guests if space is still available.  

You can manually do this, but would be great to not have to manually do it each week for reoccurring events.  

many people don't use the baked in email app on iOS, yet you require it when you click on the email icon in the player directory for a member. my feature request is to show the email address and have the ability to "copy email address" so you can paste it into gmail for example. The way it functions right now doesn't even work for me because I don't have the iOS mail app.

Thank you.

We don't want our members to carry a balance.  The new event guests feature is great except it doesn't force the member to pay the assigned guest fee right away.  Please consider updating this.

It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.

ability for players and admins to add guests of players to waitlist attached to them..

We would like to be able to have a report that can be run for Sales over a given time period that factors Unit Cost into the report. Currently only the Inventory Valuation does this, but it is not a report that can show sales over a given time period. 

A being able to see Unit Cost subtracted out of the Gross Sales on another POS report such as Item Sales would be helpful. 

Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay.  Currently, the output does not include the Package Name.  We have multiple packages for the same events with different punch counts and thus a different $/punch value.  In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.

Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

The apple calendar feed does not indicate who you are playing with: just indicates Singles. So I either have to enter a simultaneous appointment (with the name of the other player) or go the CR to view the actual reservation.