We have added a Trial Membership good for 30 days. We hope this will drive players to a paid membership. We only want players to be able to sign up for this one time. We currently are having to monitor the new signups to the membership so that it's not abused. It would be nice if the Trial Membership was preloaded in CR and restricted to a single use or if there was a way to toggle it to one use only. I see where we can expire and move it to another membership and we have that set to send them back to a guest membership. If the membership would had a check box to Require Approval I think that would help us manage this. 

Example: 

Franklin X-40 Pickleballs - 400 stock on hand

1 Pack = $4

3 Pack = $10

Two different items in the PoS, but each sale will subtract from the same base item stock of 400 packs.

Would like to have the system automatically move players down when they miss a week instead of having to manually do it.

Ability to duplicate would be very helpful!  Currently, the mobile dashboard only shows new announcements and once it is viewed it is not visible unless the user click on the View All option. However, it would be helpful for us to have more control over what our users are viewing on the dashboard by allowing an announcement to remain visible OR at least be able to duplicate so that we can repost (or both).

We would like to limit reservations/registrations for a guest or preferably a "non-member" member for one month (or a set amount of time that is greater than a week. Most clubs like to limit monthly usage by a specific guest, so I am surprised that this is not available. 

Please add DUPR Integration to the Player Matchmaker.

Also, please add the ability to require a certain reliability or higher for this.

Families have same last name so when you go to the audit log to see what was cancelled, you only see the last name. It can be very confusing. It should have first and last names. 

The number of days in advance a court can be booked should be customizable by each individual sport just like the opening court times are. That would actually make it easier if it were on the same page as court opening times. 

We want all family members over the age of 18 to be required to sign the waiver. Currently, there is no setting to select specific family roles to be required for signing rules. Please assist with the creation of this. 

Can we have an option to hide players rating when setting up organized play but want to show the members registration list.

Hi there! When we take a cash payment for reservations (and see the screen below), we would like to change the Payment Amount (like how it is on Point of Sale). Staff have to calculate change themselves, and the actual amount paid & change received aren't on the receipt. 

Charges that our club incurs via CourtReserve/Credit card companies when charging a guests debit card as opposed to a credit card.  We do not charge back the convenience fee incurred through the Credit card company and Court Reserve.  I am concerned that we are charged these fees even when a guest uses a Debit Card, which is basically the same as cash.  Businesses generally allow a discount to those using cash and debit vs. credit card. Clare confirmed that we are charged a fee regardless, since Court Reserve presently does not have a way to differentiate.   

I would like to strongly suggest this as an enhancement if you do charge the fees for debit.

A service fee whether it be a credit card service or Court Reserve service fee should not be charged when a Debit card is used and on file.

Would be really helpful to see what CC members use - Visa, Mastercard or Amex instead of just "credit card". Payment settlements are great but I still have to reconcile everything. Thanks!

Is there a way to automatically notify the front desk when it is the birthday of someone who just checked in, so that we can gift them a Bday gift or reward.

Issue:  Someone reserves multiple courts for a group event and most if not all attendees have never been to the club, and may never come again.  We still need to have them sign our liability waiver but we don't want to require them to go through the entire profile setup process (we require a payment profile as well).  There is usually one point of contact for the group we are dealing with.

We can create a kiosk to sign our waiver that produces a URL that can then be copied into an email.  

Problem to Solve:  When the recipient clicks on the URL they are asked for a PIN to sign into the kiosk. I want this requirement eliminated so they go directly to the guest waiver form without entering a PIN.

I would like a new member signup available through the kiosk as there are people that don't have their phones on them or their phones are dead or don't know their passwords to download the app from their apps stores to create their accounts. The manual process at the check in desk is time consuming when we can just send them to a kiosk to do it.

Unfortunately, when creating an event and enabling Auto Register from Waitlist, the system requires you to enter a value for Prevent Auto Registration X Hours Before Event, with the lowest possible setting being 1 hour. There is currently no option to set this to 0  Our facility wants to offer "0" as the Hours before the event.  Is it possible to make this change in CR.  

I think a report that can show the revenue made from a certain hour per week (2-3PM, Tuesday) would be very beneficial. But not just that little bit. 

For instance, I am trying to use the Court Utilization Report to figure out where I could possibly lower the cost for court reservations in order to generate more traffic. While doing this I would like to run projections of higher percent usage based on the suggested lowered rate per hour. This could be much easier if there was a combination report for Court Utilization and Revenue Report. Or if you could run a revenue report and it appeared in the same format as the court utilization table this could be exported to excel and be more useful for running projections on new fees, dead times of where less employees are needed, etc.

Would it be possible that we could work the POS to be member facing / give members the ability to add items from the POS to a reservation?

Could you add "no role" or blank as a filter for Family role in addition to Primary/Spouse/Other Adult/Child so that we can pick up the individuals who are not in a family? We would like to create a Member Group that includes all Adult members and excludes U18s. If we specify Family Role (Primary/Spouse/Other Adult) we lose those Individuals with no Role. This request is analogous to https://feedback.courtreserve.com/communities/1/topics/274-member-report-family-role-filtering which made the same request for Member Reports. Thank you.