For security purposes and ownership oversight purpose I'd like to know when the last time a user accessed CourtReserve and how many times they accessed CourtReserve.  Please add this important functionality. 

I would like to be run reports or look up invoices without having to open individual accounts, to see how many invoice we produced.  

We currently allow members to bring up to 3 guests for free during their membership. However, when booking a doubles court for 4 people, the reservation owner is automatically assigned as the one bringing the guest. This results in the reservation owner using their guest allowance, even if another player actually invited the guest.

There is already a feature in the admin portal that allows switching guest ownership, so it likely wouldn’t require much effort to make this functionality available in the public booking interface. Ideally, this option should be configurable and enabled or disabled by the portal admin through the backend settings.

Ability to remove the Waitlist column from Expanded Scheduler. The work around that I found is to filter it out, but that filter resets every time you navigate to a different screen.

We use a member group as our membership directory. We also have different membership types. It would be great to be able to list the membership type in this directory. Right now it just lists name, email and phone number 

In the membership billing tab. I need an option for weekly billing. It is how we are billing for our gym in Kilo. It is a way that a lot of gyms are changing their billing to weekly. It gives 13 months of billing in a year.

Our club uses the Global Announcements for daily court conditions but also for important happenings at the club. It functions as a bulletin board for staff to highlight certain topics. Can CR create a way to customize the order in which they're displayed? Or maybe a way to "pin" certain ones to the top of the page?

We would like it to be added that when our members come to check in, we can look up their information by first and last name rather than just their barcode or member ID

We have added a Trial Membership good for 30 days. We hope this will drive players to a paid membership. We only want players to be able to sign up for this one time. We currently are having to monitor the new signups to the membership so that it's not abused. It would be nice if the Trial Membership was preloaded in CR and restricted to a single use or if there was a way to toggle it to one use only. I see where we can expire and move it to another membership and we have that set to send them back to a guest membership. If the membership would had a check box to Require Approval I think that would help us manage this. 

Example: 

Franklin X-40 Pickleballs - 400 stock on hand

1 Pack = $4

3 Pack = $10

Two different items in the PoS, but each sale will subtract from the same base item stock of 400 packs.

Would like to have the system automatically move players down when they miss a week instead of having to manually do it.

Ability to duplicate would be very helpful!  Currently, the mobile dashboard only shows new announcements and once it is viewed it is not visible unless the user click on the View All option. However, it would be helpful for us to have more control over what our users are viewing on the dashboard by allowing an announcement to remain visible OR at least be able to duplicate so that we can repost (or both).

We would like to limit reservations/registrations for a guest or preferably a "non-member" member for one month (or a set amount of time that is greater than a week. Most clubs like to limit monthly usage by a specific guest, so I am surprised that this is not available. 

Please add DUPR Integration to the Player Matchmaker.

Also, please add the ability to require a certain reliability or higher for this.

Families have same last name so when you go to the audit log to see what was cancelled, you only see the last name. It can be very confusing. It should have first and last names. 

The number of days in advance a court can be booked should be customizable by each individual sport just like the opening court times are. That would actually make it easier if it were on the same page as court opening times. 

We want all family members over the age of 18 to be required to sign the waiver. Currently, there is no setting to select specific family roles to be required for signing rules. Please assist with the creation of this. 

Can we have an option to hide players rating when setting up organized play but want to show the members registration list.

Hi there! When we take a cash payment for reservations (and see the screen below), we would like to change the Payment Amount (like how it is on Point of Sale). Staff have to calculate change themselves, and the actual amount paid & change received aren't on the receipt. 

Charges that our club incurs via CourtReserve/Credit card companies when charging a guests debit card as opposed to a credit card.  We do not charge back the convenience fee incurred through the Credit card company and Court Reserve.  I am concerned that we are charged these fees even when a guest uses a Debit Card, which is basically the same as cash.  Businesses generally allow a discount to those using cash and debit vs. credit card. Clare confirmed that we are charged a fee regardless, since Court Reserve presently does not have a way to differentiate.   

I would like to strongly suggest this as an enhancement if you do charge the fees for debit.

A service fee whether it be a credit card service or Court Reserve service fee should not be charged when a Debit card is used and on file.