When a player checks in using the kiosk, a chime is heard that they are a player in good status/checking in. We are encountering players who are checking in, but THEY ARE NOT REGISTERED for any even or court reservation. Can we PLEASE have a different sound for that so we don't miss it? My front desk people are busy and they hear the chime and don't look up, etc. and we are having issues with players getting into large events and not paying/registering.

For events in which we rely on ratings to organize courts (open play, king & queen, etc), it would be great to require those who sign up via Public Booking to provide that information & a phone number should we need to reach out. Allowing clubs to configure custom fields would provide even more versatility to this new feature.

I have seen the articles talking about scrolling back and forth with a lot of courts across locations/at large facilities. In the filter I have found I can select certain courts booked for the day, but it will often refresh and I have to repeat it multiple times a day. I love to see all courts on Expanded Schedule, but it would be VERY ergonomic for a business to have specific schedules to toggle between such as "Room 1", or, "TOWN/CITY Location", to eliminate some of the scrolling and to be more user and business friendly.

Currently the only pickleball rating that can be synced to Patch is a "Custom Rating".

Adding DUPR singles/doubles to the Patch sync would be beneficial for segmenting out specific groups. Starting with singles/doubles would be a good start; adding mixed, age groups, and other DUPR data in the future could be interesting for more segmentation.

Hi CourtReserve team,

We run an in-house scoring system for our league nights and already use the Organization API (read-only) to pull league game days, matchresults, and court availability. It works well.

We'd like to write results back rather than re-key them by hand. Specifically:

1. Is there an official/supported API endpoint to report or update a league match score for a game day — the equivalent of what the web UI's League Day scoring does?

2. If so, does it also drive the DUPR sync, or is there a separate supported call to trigger DUPR submission for a game day?

The public Organization API appears to be read-only for league scores (we can read matchresults but found no write route). If score-writing is available on Enterprise or via a partner/integration tier, we'd like to enable it for our org.

Thanks,

Sushil Pandit

Under Settings > Booking Settings > Restrictions, add a setting for "MINUTES a Member is Allowed to Reserve per Day" to be available within the various Court Types. 

Example, set a limit of 120 minutes a member is allowed to Reserve per Day for the INDOOR courts. 

the newest package I create ends up at the bottom of the long list... in order to apply that new package to every annual member I am having to go into each account and then scroll to the bottom of the list and click on that package... would love to be able to sort so that the package I was currently setting up would be first.... or is there a better way to do this ??

On member facing calendars/schedulers for tennis court bookings have the ability for members to opt out/in whether their name is shown to other members..

I believe currently it is all yes or all no.  However, we have a minority who wish to remain anonymous and quote privacy and PIPEDA etc...  having an opt out option would solve the problem.

We need the ability to sell packages to people who do not have an account. 

It was a step in the right direction to add the Public Package URL in the recent update. But unfortunately, when you click the link, it forces you to go through the sign in/up flow. Then, when you complete the sign in/up flow, it does not spit you out at the Packages page the way it should. This makes things difficult for our customers who are not tech-savvy and quickly give up when they run into friction like that, and we are missing out on a lot of package sales. Additionally, we have been hoping for a gift card option to be in the works, and it would be ideal for this to be accessed via a public link.

The information required for the waiver is the same information required for a member profile. This would allow us to convert guests to free members that can be targeted for marketing and reduce the need to continue asking them to sign waivers. 

I just started new membership giving 8 free hours a month for booking. They started their membership in the beginning of the month and used all the hours; They just got charged yesterday for their new monthly membership... but they can use their free hours for the new month purchased. Im told it doesn't automatically update when they purchase the new month. 

When we close courts due to rain - but a booking is split i.e. one hour is in the closure and the second hour is when courts have re-opened.  It cancels both. It does this as it one booking over two reservation slots.  Is there a way that the system could not cancel the period that is not closed?

We are currently using the Ladder League programme with the rankings being controlled by the %PTS Won and a maximum movement of 5 on the Ladder.

System Issues & How Court Reserve needs to Fix Them

• Issue: Sandbagging & Skewed Totals
  • The Problem: Racking up points against weaker players on a lower court yields an artificially inflated cumulative score.
  • The Fix: Switch from raw points to Points Percentage (e.g., Total Points Scored ÷ Total Points Available). This normalizes scoring so that dominance on any court is evaluated equally. 
• Issue: "Runaway" Scores
  • The Problem: Early-season leaders build an insurmountable cumulative points lead, destroying motivation for newer players or late bloomers.
  • The Fix: Average your players' weekly scores, or only count their last 3 to 4 weeks of play. Alternatively, use rolling averages so early poor games or missed weeks don't permanently tank a player's rank.
• Issue: Unequal Games Played
  • The Problem: In open-play formats, players who attend every session will accumulate vastly more total points than those who attend occasionally.
  • The Fix: Rank players strictly by their average match/game win percentage or point percentage, rather than total cumulative points

The current algorithm does not take into account any of the above fixes.  this presents major problems on the ladder where high level players find hemselves playing loweer level players with no fun for either.

Come on Court Reserve.  You can do better.

It would be great to add a gamified achievement system for members. For example, clubs could create badges or rewards for milestones like completing all programs, attending a certain number of events, or reaching skill levels. A simple leaderboard or progress tracker could also encourage participation and engagement. This would help clubs recognize member accomplishments and make participation more fun and motivating.

We should be able to click multiple players at once to accept payments. Its too much clicking to go through each individual person to accept payment. especially when we are using cash payments. It should give both options. 

Request: Switch instructor scheduling from blacklisting unavailability to whitelisting availability, and add an automatic buffer that removes unbooked slots across both online and front-desk booking.

1. Whitelist availability

Let instructors mark when they are available rather than blocking off when they're not. 

2. Automatic booking buffer

Add a configurable buffer (e.g. 36 hours) that automatically removes an available slot once it's inside the buffer window and still unbooked — applied to both online and front-desk booking. The existing online booking window doesn't stop front-desk staff from booking inside the cutoff; we enforce that with internal policy today, but a system-level rule is far more reliable.

Configurability: Facility-wide default with a per-instructor override.

The current system works but it shows a lot of information that the user doesn't need to see, like all the times that are currently booked up. I love the new public booking system that just shows the slots that are free, effectively reducing cognitive load. Could we please get this as an option in the mobile app instead of the current calendar view? 

Use Case:  At time of registration for a camp, we ask for dietary requirements and allergies.  The parent does not complete it at time of registration or wants to update it.  Currently we cannot update this custom field - BUT it is so important that we can.  We use this field to give to our chef for doing camp lunches - now it is obsolete.

Rally answer was:  Collecting it again - is a bit of a nightmare to say the least...

Short answer: you can’t edit event/program registrant custom fields after registration.  Those fields are designed to be completed by the registrant during sign-up. After that, admins can only view the responses by hovering over the “i” icon next to the registrant’s name in the event list. There isn’t a documented way to update or overwrite those values later in the system.  If you need to change the information, the typical approach is to collect it again (for example via a follow-up form or message) rather than editing the original field.

In clinic summary report when choosing instructors all system users are listed instead of only instructors. Can CR fix this issue, so we don't have to scroll through everyone to select the appropriate instructor?

There are times when we want to send a targeted marketing email to event participants but the Notify option doesn't have the email builder. The other option would be to create a member group directly from the event. Then we could use the email builder. Thanks for your consideration. 

We're building a custom inventory management tool and need API access to sync POS items and stock levels. Please add endpoints to: list all POS items, retrieve a single item by ID, and update stock quantity (on-hand). This would allow us to keep inventory in sync without manual entry in the POS area.

Just a notes tab for each court that the admins can have notes for the day. for example, need to close a certain court by a certain time or notes for the day for a pro. For example if a certain event is assigned to a pro, it can show on top of their page even if you don't need courts assigned for them! 

When our members have a paid membership and are changing to a free membership, they are not cancelling their paid membership first. It would be handy to have the system recognize the change and auto-cancel the paid membership on their last paid day and auto-start the new free membership once that time is up. 

If they want to move to the free membership immediately, it would also be beneficial to have a pop up that tells them they are cancelling their paid membership before the paid through date and that they recognize they are doing so (without any refund or proration)