When we close courts due to rain - but a booking is split i.e. one hour is in the closure and the second hour is when courts have re-opened.  It cancels both. It does this as it one booking over two reservation slots.  Is there a way that the system could not cancel the period that is not closed?

We are currently using the Ladder League programme with the rankings being controlled by the %PTS Won and a maximum movement of 5 on the Ladder.

System Issues & How Court Reserve needs to Fix Them

• Issue: Sandbagging & Skewed Totals
  • The Problem: Racking up points against weaker players on a lower court yields an artificially inflated cumulative score.
  • The Fix: Switch from raw points to Points Percentage (e.g., Total Points Scored ÷ Total Points Available). This normalizes scoring so that dominance on any court is evaluated equally. 
• Issue: "Runaway" Scores
  • The Problem: Early-season leaders build an insurmountable cumulative points lead, destroying motivation for newer players or late bloomers.
  • The Fix: Average your players' weekly scores, or only count their last 3 to 4 weeks of play. Alternatively, use rolling averages so early poor games or missed weeks don't permanently tank a player's rank.
• Issue: Unequal Games Played
  • The Problem: In open-play formats, players who attend every session will accumulate vastly more total points than those who attend occasionally.
  • The Fix: Rank players strictly by their average match/game win percentage or point percentage, rather than total cumulative points

The current algorithm does not take into account any of the above fixes.  this presents major problems on the ladder where high level players find hemselves playing loweer level players with no fun for either.

Come on Court Reserve.  You can do better.

It would be great to add a gamified achievement system for members. For example, clubs could create badges or rewards for milestones like completing all programs, attending a certain number of events, or reaching skill levels. A simple leaderboard or progress tracker could also encourage participation and engagement. This would help clubs recognize member accomplishments and make participation more fun and motivating.

We should be able to click multiple players at once to accept payments. Its too much clicking to go through each individual person to accept payment. especially when we are using cash payments. It should give both options. 

When I go to select a payment method in the POS it would be nice for it to tell us which of their cards on file is their 'Preferred' one like it does when we're on their payment profile page.

Request: Switch instructor scheduling from blacklisting unavailability to whitelisting availability, and add an automatic buffer that removes unbooked slots across both online and front-desk booking.

1. Whitelist availability

Let instructors mark when they are available rather than blocking off when they're not. 

2. Automatic booking buffer

Add a configurable buffer (e.g. 36 hours) that automatically removes an available slot once it's inside the buffer window and still unbooked — applied to both online and front-desk booking. The existing online booking window doesn't stop front-desk staff from booking inside the cutoff; we enforce that with internal policy today, but a system-level rule is far more reliable.

Configurability: Facility-wide default with a per-instructor override.

The current system works but it shows a lot of information that the user doesn't need to see, like all the times that are currently booked up. I love the new public booking system that just shows the slots that are free, effectively reducing cognitive load. Could we please get this as an option in the mobile app instead of the current calendar view? 

Use Case:  At time of registration for a camp, we ask for dietary requirements and allergies.  The parent does not complete it at time of registration or wants to update it.  Currently we cannot update this custom field - BUT it is so important that we can.  We use this field to give to our chef for doing camp lunches - now it is obsolete.

Rally answer was:  Collecting it again - is a bit of a nightmare to say the least...

Short answer: you can’t edit event/program registrant custom fields after registration.  Those fields are designed to be completed by the registrant during sign-up. After that, admins can only view the responses by hovering over the “i” icon next to the registrant’s name in the event list. There isn’t a documented way to update or overwrite those values later in the system.  If you need to change the information, the typical approach is to collect it again (for example via a follow-up form or message) rather than editing the original field.

In clinic summary report when choosing instructors all system users are listed instead of only instructors. Can CR fix this issue, so we don't have to scroll through everyone to select the appropriate instructor?

There are times when we want to send a targeted marketing email to event participants but the Notify option doesn't have the email builder. The other option would be to create a member group directly from the event. Then we could use the email builder. Thanks for your consideration. 

We're building a custom inventory management tool and need API access to sync POS items and stock levels. Please add endpoints to: list all POS items, retrieve a single item by ID, and update stock quantity (on-hand). This would allow us to keep inventory in sync without manual entry in the POS area.

Just a notes tab for each court that the admins can have notes for the day. for example, need to close a certain court by a certain time or notes for the day for a pro. For example if a certain event is assigned to a pro, it can show on top of their page even if you don't need courts assigned for them! 

When our members have a paid membership and are changing to a free membership, they are not cancelling their paid membership first. It would be handy to have the system recognize the change and auto-cancel the paid membership on their last paid day and auto-start the new free membership once that time is up. 

If they want to move to the free membership immediately, it would also be beneficial to have a pop up that tells them they are cancelling their paid membership before the paid through date and that they recognize they are doing so (without any refund or proration)

We have some clinics that are DUPR 0.0-2.749. We had a scenario where someone without a DUPR account tried to sign up for the clinic but couldn't since they need to have a DUPR account at least tied to their CR account to sign up.

One solution is to just remove the DUPR restriction all together, which I have done in the meantime. But I think it is a reasonable solution to allow players who don't have a DUPR id attached to their account to sign up for an event that allows for DUPR "Not Rated" ratings to sign up.

One of the reasons I want to have a restriction is that I want to keep the upper limit to ensure that no one above the level can sign up and either be frustrated by the lower level players or ruin the experience for the players actually in that range.

Customers put money on their Customers Account to be used for POS Purchases, etc, but CourtReserve uses this credit each month to pay their membership.  Then they have to add more money to their account.  We as facility operators want players to use NEW MONEY to pay for their Memberships...not OLD Money that is on their account.,

Add the bar code to a smart watch (iWatch) to add flexibility to the check in process.  The self check-in for events works great and out players love it.

Auto refund to the credit card is great for club cancelled events (like auto-cancelled events due to low numbers) but we'd like the option to change the destination to "account credit" if the customer cancels.

Booking window restrictions should work both ways to control member access to club facility.  If there is a booking window restriction, it should be enforced whether or not the member did the booking themselves.  This would much better support the statements made in this article:  https://help.courtreserve.com/en/articles/8099478-membership-type-booking-windows

I would love for there to be a way for people who are marked as no-shows to get a notification/email telling them, so they know their spot was taken by somebody else. This would be helpful in letting people know so they don't waste the trip and so they are aware of them being marked as a no-show(if the club charges a no-show fee).

Please implement Dark Mode UI theme for Court Reserve Backend. In the backend system users can decide their theme in preferences. Maybe even some more themes would be cool! Should be a simple fix.

Reservation Report has by-day breakouts but can we add to Court Utilization Report as well?

Weekends are naturally busier than weekdays, and even some weekdays are busier vs. others due to regularly scheduled programming (e.g. leagues, round robins, etc.). Seeing utlization rates by 30min and 60min blocks is super powerful, but it would make the insights even more actionable to be able to see utlization of custom defined "morning", "afternoon", and "prime time" blocks. This would help clubs identify when is the best time for maintenance, for scheduling new programming, or flagging peak periods where intervention may be required to increase court availability.

More powerful filtering to create dynamic member groups to enable better email targetting and capturing revenue opportunities. A couple examples of what I mean:

1. Add EXCLUSION filtering. Current Member filtering in "Event Category" is limited to inclusion (i.e. members who have participated in a specific Event Category or Categories). If we were to add Exclusion filtering, we could more easily identify members who have NOT participated in an event category (e.g. Junior Members who are NOT registered for Summer Camps) or members who have participated in one category but not another that we might want to target to them (e.g. Adult Members who have taken Group Clinics but have not done Private Lessons)

2. Ability to carry-over last "membership type" for lapsed members with no "currently no membership assigned". Essentially this is the players list that pops up when you click on "lapsed" on the Membership Status Report. The issue is that you can't do anything with that list. You can't make it into a Dynamic Group list. And in the Membership Reports if you select "currently no membership assigned" it doesn't return what their last membership type was before lapsing. This is important because we have multiple membership types (Senior/Adult/Junior/Instruction Only, etc.) which have different renewal models / communication and we want to be able to dynamically exclude members from the communication once they renew. 

When customer clicks "reserve" on a court within the 60 minutes buffer (last minute) a message is displayed informing them of the 1 hour buffer. It would be way better if the "reserve" button simply did not display for unavailable reservation times. Please consider adding this feature.