We would like to be able to have a report that can be run for Sales over a given time period that factors Unit Cost into the report. Currently only the Inventory Valuation does this, but it is not a report that can show sales over a given time period. 

A being able to see Unit Cost subtracted out of the Gross Sales on another POS report such as Item Sales would be helpful. 

Our club uses Transaction List with Payment Types = Punch to generate a punch report for each instructor which is used to calculate the instructor's pay.  Currently, the output does not include the Package Name.  We have multiple packages for the same events with different punch counts and thus a different $/punch value.  In order to correctly pay the instructor using this report, we need the Package Name in the Transaction List output.

Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

The apple calendar feed does not indicate who you are playing with: just indicates Singles. So I either have to enter a simultaneous appointment (with the name of the other player) or go the CR to view the actual reservation.  

Often times Rows used to build the website are similar, so being able to duplicate a Row and edit it would make website building much faster.

Can we change the format of the All Transactions page under billing to show a running balance like banks statements have? Basically, there will be a column with the date, a column with the type of transaction and the transaction date if it occurs in the future, a column for the fee, a column for payments or refunds, and a running balance to show how much is owed or on credit after each transaction. It would look like this:

The invoice page works fantastic but I truly believe that revamping the All Transaction page to look like the table above would vastly reduce the confusion from customers when it comes to explaining charges on their accounts.

Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions.  Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.

I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.

There should be an easy way to email reminders to members who have an outstanding balance and unpaid fees (of any sort) older than X days.

Enable a member to do an annual membership paid in 4 installments.  

Sub-admins have limited access to ALL options on the Settings page. For example, the most recent issue we encountered was that, to remove access to certain parts of the Pulse dashboard, the user must be a sub-admin. But then that removes setup options like Book a Pro.  We need more flexibility in which permissions users can have assigned to their account without making them a full Admin or downgrading them to a sub-admin.

I know this has been brought up several times, but I wanted to go over an option for solving duplicate names.

I know a lot of facilities have dealt with the pain of duplicate people with the same name. When people get signed up incorrectly it causes a pain point for the wrong player being charged and issues for staff. This has lead to confusion, frustration and even people removing their account from court reserve.

one possibly solution would be to have a popup or an alert when you are signing up someone that the system has several duplicate matches with in the system. It would then warn you to make sure you are selecting the correct person, if unsure then verify things like phone number by giving them a call etc.

I am sure there are other solutions, but something needs to be worked on in this area. 

Currently, the kiosk check-in settings apply to all event types universally. It would be great if we could, on an event page, set what the check-in message is on the kiosk. For example, we host monthly events for our members where we do not assign courts. It would be great if we could add a note for people checking into those events that says, "No court assignments tonight, have fun!" This customization could benefit lessons, leagues, open plays, etc. It would also allow us to disseminate information selectively to specific member groups based on the event they are checking in for.

Currently clinics can automatically be cancelled based on minimum registrations, but it would be very helpful if the number of courts booked for a clinic could be reduced based on the number of registrations. So based on a number of people per court, reduce a clinic from 3 courts to 2 if not enough people sign up. For example if set to 4 people per court, automatically reduce a 3 court clinic to 2 courts if the registrations are only 7 at a certain amount of time before the clinic.

Thank you!

It would be incredibly helpful to be able to attach specific badges to player names/profiles for a given meaning. i.e. if it is someone's first time playing at our facility, the admin side displays a green dot next to their name so we can be sure to welcome them & explain the rules at check-in, etc. Or if someone hasn't played at our facility in 6 months, a blue dot can let us know to say "glad to have you back". 

This level of filtering is possible with CourtReserve data as Patch uses this info to segment players for email automations.  This idea could be expanded to additional user-side identity badges like "Open Play Warrior" after 500 Open Play registrations or "League Champion" after winning a league. These would be mostly cosmetic, but the core function of knowing when someone is playing here for the first time/has returned after a hiatus would be great!

Our courts are out in the open, and the members do not check in through any kind of kiosk.

It would be great if the Tennis pro who is doing lessons could launch a barcode scanner on the mobile app, and check people in for the lessons.

When I am using the generate invoice for my customers it would be extremely helpful to have a place to add important notes for that individual customer, for example, since the generated invoice process does not note or apply any credits that may be available to the customer, this would be a great place to let the customer be aware of their true outstanding balance.

Therefore, as a note box was added to email receipts, this would also be helpful with system generated invoices

When choosing a customer to bill to their account, it shows only their member number and name.  This doesn't disambiguate very well.  A phone number of email that we can verify with the customer solves these problems so we make sure customers who have the same name aren't cross billed. 

Enterprises need to be able to share the same database of players.  Players should not have to sign up at each club, and payment profiles can carry over between clubs.  

Please create an integrated Guest Membership that allows them to use guest court reservation rules.  Our club has two pricing models, guest and member.  Membership is like buying a discount card for other pricing.  However, our member guests can't use the pricing non member guest pricing rules when setting up reservations to add a fixed or per hour premium for being  a guest.  This means my club has 44 rules, and this doesn't cover all situations.  If we could access the guest reservation pricing that would drop to 3.  The multi sport facilities in my enterprise have over 100 rules each.

i want to set a single date to stay open later than my normal hours. I close at 8pm on Saturday's but i want to stay open until 10pm on a particular Saturday and create an event until that time and I cannot.  

Hours of Operation are configured by day of the week, not by individual calendar dates. So if you normally close at 8 PM, the system can’t automatically extend just one day to 10 PM while keeping the rest at 8 PM.