Currently, the kiosk check-in settings apply to all event types universally. It would be great if we could, on an event page, set what the check-in message is on the kiosk. For example, we host monthly events for our members where we do not assign courts. It would be great if we could add a note for people checking into those events that says, "No court assignments tonight, have fun!" This customization could benefit lessons, leagues, open plays, etc. It would also allow us to disseminate information selectively to specific member groups based on the event they are checking in for.

Currently clinics can automatically be cancelled based on minimum registrations, but it would be very helpful if the number of courts booked for a clinic could be reduced based on the number of registrations. So based on a number of people per court, reduce a clinic from 3 courts to 2 if not enough people sign up. For example if set to 4 people per court, automatically reduce a 3 court clinic to 2 courts if the registrations are only 7 at a certain amount of time before the clinic.

Thank you!

It would be incredibly helpful to be able to attach specific badges to player names/profiles for a given meaning. i.e. if it is someone's first time playing at our facility, the admin side displays a green dot next to their name so we can be sure to welcome them & explain the rules at check-in, etc. Or if someone hasn't played at our facility in 6 months, a blue dot can let us know to say "glad to have you back". 

This level of filtering is possible with CourtReserve data as Patch uses this info to segment players for email automations.  This idea could be expanded to additional user-side identity badges like "Open Play Warrior" after 500 Open Play registrations or "League Champion" after winning a league. These would be mostly cosmetic, but the core function of knowing when someone is playing here for the first time/has returned after a hiatus would be great!

Our courts are out in the open, and the members do not check in through any kind of kiosk.

It would be great if the Tennis pro who is doing lessons could launch a barcode scanner on the mobile app, and check people in for the lessons.

When I am using the generate invoice for my customers it would be extremely helpful to have a place to add important notes for that individual customer, for example, since the generated invoice process does not note or apply any credits that may be available to the customer, this would be a great place to let the customer be aware of their true outstanding balance.

Therefore, as a note box was added to email receipts, this would also be helpful with system generated invoices

Enterprises need to be able to share the same database of players.  Players should not have to sign up at each club, and payment profiles can carry over between clubs.  

Please create an integrated Guest Membership that allows them to use guest court reservation rules.  Our club has two pricing models, guest and member.  Membership is like buying a discount card for other pricing.  However, our member guests can't use the pricing non member guest pricing rules when setting up reservations to add a fixed or per hour premium for being  a guest.  This means my club has 44 rules, and this doesn't cover all situations.  If we could access the guest reservation pricing that would drop to 3.  The multi sport facilities in my enterprise have over 100 rules each.

i want to set a single date to stay open later than my normal hours. I close at 8pm on Saturday's but i want to stay open until 10pm on a particular Saturday and create an event until that time and I cannot.  

Hours of Operation are configured by day of the week, not by individual calendar dates. So if you normally close at 8 PM, the system can’t automatically extend just one day to 10 PM while keeping the rest at 8 PM.

I had to cancel a series of events that spanned over a few months, but I have to go through and void every single fee for every single registrant for each individual day. I have been doing this for hours, since I can't void multiple fees at once, or have it automatically void/refund upon cancellation. It is incredibly frustrating.

For the Lesson Pricing -> Custom Costs screen -> Memberships

Can we HIDE all inactive memberships (for some reason old, inactive memberships are coming up) AND

Can we have an option to "apply pricing to ALL memberships"?

This option would appear when the Fee Responsiblity was set to Each Player Equally. By selecting the number of players to split the fee equally by, it would allow us to easily charge each player before the other players have been added to the reservation.

For example, if a member books a court without adding the names of the other players, then we must add those other players to the reservation as they arrive to the club. However, if the first person who arrives needs to pay, then the front desk staff must do the math for how much that player should be charged depending on how many people will be splitting the court fee. This is because the current "Each Player Equally" option only divides the total fee between the players entered into the reservation. But if the first player arriving does not know who the other players are, then we have to wait until they arrive.

It's a small change, but it would be of great help to take the pressure off the staff when the front desk has a line of members waiting.

Thank you

We sync our Clinics and Classes into our club website from the Organization API so staff maintain program information in one place. The one field we cannot read is the Description that staff enter on each clinic, so program copy has to be written and maintained twice.

GET /api/v1/eventcalendar/eventlist returns 25 fields and none of them is the description: EventId, EventName, EventCategoryId, EventCategoryName, StartDateTime, EndDateTime, ReservationId, BackgroundColor, TextColor, IsRegistered, SsoUrl, ImageUrl, MaxRegistrants, RegisteredCount, AllowWaitlist, WaitlistCount, PriceInfo, RatingRestrictions, TagsInfo, Courts, IsPublicBookingAllowed, PublicEventUrl, IsCanceled, IsFeatured, Instructors. Adding includeDescription or includeDetails changes nothing.

The field is already exposed elsewhere. GET /api/v1/courtsapp/events returns a Description on CourtsAppEventResponse. Support confirmed that endpoint belongs to the CourtsApp beta integration and is not reachable with an organization API key, even one set to Full Access. We verified that: with Full Access, five previously blocked Organization endpoints returned 200 while courtsapp/events still returned 401.

Request: add Description to the eventcalendar/eventlist response, ideally behind an opt-in parameter like the existing includeTags so payload size does not change for anyone who does not need it. Read access only. This matters for any club driving a public website from CourtReserve. Today the API can tell a website when a clinic runs, what it costs and how many places are left, but not what the clinic actually is.

Currently you can only pick activate now or put defined dates.  Since customers book in advance, you need the promo code to activate immediately but only be good for the "promo period"  For instance, we wanted to do a Labor Day special, but we would need to activate the code now but wouldn't want it to be used for other days

Hi CR team - is it possible to create an "Instructor Type/Category" whereby you can set pricing at once for all specific coaches in a 'level / category' of instructor? I am struggling with having to update and check every single setting for every single new instructor and package for every single type of lesson. We have to update every package for every type of lesson (30min, 1hr, private /semi-private, etc.) when we have a coach leave or join us. It would be much easier if this is just set as a category (i.e. Head Coach, Senior Pro, etc.) and when we add a coach to that level, everything else would follow. Thank you!

Hi CR team, the audit log now seems to be missing information on Member ratings changes, perhaps after the Ratings section has been made a separate tab on account / profile. Although audit logs seem to retain Ratings changes from before the separation, new Ratings changes are now possible to audit / track. Can we please have a small update to check if this previously available feature can be utilized again? 

We want participants to register for an entire ongoing series (all dates) at once and be able to pay for the full amount upfront using their punches. 

Our current workaround is charging them for the full session, requiring them to select just the first date to register and pay, and then manually adding them to the remaining sessions.

We want a solution where members can register for the whole series and pay for it with their available punches.

Feature Request: Frictionless Membership Purchase via Public Booking Flow As an anonymous public user, I want to buy a membership while booking a court online, so that I can instantly get member pricing on my reservation without completing a separate, tedious registration process first.

Objective: Allow anonymous public users to select, purchase, and activate a club membership during the streamlined standard public booking checkout flow that supports one page checkout, apple pay, etc, without forcing them to create a full account first.

The Problem (User Friction): Currently, the public booking flow is strictly for one-off guest reservations. If a guest realizes mid-booking that they want to buy a membership to get better rates, they must abandon their cart, navigate to the Member Portal, create an account, log in, purchase a membership, and then restart their court booking. This high friction causes cart abandonment and lost membership revenue.

Proposed Solution (The Ideal Flow)

1. Upsell Entry Point: On the public booking calendar or checkout screen, display a prominent toggle or banner: "Join as a member today and save $X on this booking!"
2. Inline Selection: The user can select an available membership tier directly within the checkout screen.
3. Unified Checkout: The system calculates the new member rate for the court, adds the membership fee to the cart, and processes a single credit card transaction.
4. Automated Account Creation: Upon successful payment, the system uses the guest's email and contact info to automatically provision a Member Account and emails them a link to set up their password.

Business Value / Impact

• Higher Conversion: Converts casual public guests into recurring, revenue-generating members at the exact moment of peak intent.
• Reduced Friction: Eliminates the multi-step account creation bottleneck.
• Increased Revenue: Drives immediate membership sales and increases customer lifetime value (LTV).

If the membership is networked and members are allowed to play at multiple locations, the staff (admins and front desk staff) should be able to see all activity in one place or account. Having one statement versus having multiple sent or paid would be beneficial to the member and company. Also, allowing staff to update a member's account to allow the member to play at other enterprise locations from the admin/staff side would help everyone.

When a player checks in using the kiosk, a chime is heard that they are a player in good status/checking in. We are encountering players who are checking in, but THEY ARE NOT REGISTERED for any even or court reservation. Can we PLEASE have a different sound for that so we don't miss it? My front desk people are busy and they hear the chime and don't look up, etc. and we are having issues with players getting into large events and not paying/registering.

For events in which we rely on ratings to organize courts (open play, king & queen, etc), it would be great to require those who sign up via Public Booking to provide that information & a phone number should we need to reach out. Allowing clubs to configure custom fields would provide even more versatility to this new feature.

Currently the only pickleball rating that can be synced to Patch is a "Custom Rating".

Adding DUPR singles/doubles to the Patch sync would be beneficial for segmenting out specific groups. Starting with singles/doubles would be a good start; adding mixed, age groups, and other DUPR data in the future could be interesting for more segmentation.

Pulse looks great! That said, I do have one important request:

Pickleball is a very seasonal business in many parts of the country. While previous period comparisons can be helpful in some analysis, most seasonal business measure / KPIs should be vs same period year ago. Personally I feel it should be the default, but please minimally make it a selection option.

Thank you for your consideration.

Hi CourtReserve team,

We run an in-house scoring system for our league nights and already use the Organization API (read-only) to pull league game days, matchresults, and court availability. It works well.

We'd like to write results back rather than re-key them by hand. Specifically:

1. Is there an official/supported API endpoint to report or update a league match score for a game day — the equivalent of what the web UI's League Day scoring does?

2. If so, does it also drive the DUPR sync, or is there a separate supported call to trigger DUPR submission for a game day?

The public Organization API appears to be read-only for league scores (we can read matchresults but found no write route). If score-writing is available on Enterprise or via a partner/integration tier, we'd like to enable it for our org.

Thanks,

Sushil Pandit