The number of days in advance a court can be booked should be customizable by each individual sport just like the opening court times are. That would actually make it easier if it were on the same page as court opening times. 

We want all family members over the age of 18 to be required to sign the waiver. Currently, there is no setting to select specific family roles to be required for signing rules. Please assist with the creation of this. 

Can we have an option to hide players rating when setting up organized play but want to show the members registration list.

As an HOA Club admin, I have permission to override the Hours of Operations when setting up an Event that happens outside our normal club day.

I'd like to give our Social Committee sub admin the same permission. They do not need to have full admin rights to set up our next social gathering.

Hi there! When we take a cash payment for reservations (and see the screen below), we would like to change the Payment Amount (like how it is on Point of Sale). Staff have to calculate change themselves, and the actual amount paid & change received aren't on the receipt. 

CourtReserve does not send notifications of members who reactivate their memberships.  

A former member who is inactive still has an account. When they open CourtReserve, they see an option to PURCHASE MEMBERSHIP. When that person chooses the membership and reactivates, no notifications go out to those of us who need to keep track of such things. This is different from when a new member joins and creates an account. 

We are a volunteer, member-run club with no paid staff, but we pride ourselves on our efficiency and member relations. In this situation, we may not figure out that someone has rejoined until the membership numbers don't match at the end of the month, or, when the person tries to access the courts with their cardkey and they let us know they can't get in because we have not reactivated their card! Some people need a new card and we have no idea they have rejoined...so our customer service doesn't seem so great here!

Is there a way to fix this situation?

Thank you!

Be able to assign a package to a membership for one year not just monthly

Charges that our club incurs via CourtReserve/Credit card companies when charging a guests debit card as opposed to a credit card.  We do not charge back the convenience fee incurred through the Credit card company and Court Reserve.  I am concerned that we are charged these fees even when a guest uses a Debit Card, which is basically the same as cash.  Businesses generally allow a discount to those using cash and debit vs. credit card. Clare confirmed that we are charged a fee regardless, since Court Reserve presently does not have a way to differentiate.   

I would like to strongly suggest this as an enhancement if you do charge the fees for debit.

A service fee whether it be a credit card service or Court Reserve service fee should not be charged when a Debit card is used and on file.

Would be really helpful to see what CC members use - Visa, Mastercard or Amex instead of just "credit card". Payment settlements are great but I still have to reconcile everything. Thanks!

It would be incredibly helpful for players to have an easy way to share events they’re interested in directly from the CourtReserve App.

A great solution would be a Share button in the top right corner of the event page that instantly copies the Public Event URL. This would allow players to quickly text, email, or share the link with others—making it seamless for friends to view and register.

Currently, there’s no built-in sharing option, so players are resorting to taking screenshots and sending them via text. This creates extra steps, as recipients then have to manually search for the event in CourtReserve. Adding a simple Share button would make the process much smoother and improve event visibility!

Issue:  Someone reserves multiple courts for a group event and most if not all attendees have never been to the club, and may never come again.  We still need to have them sign our liability waiver but we don't want to require them to go through the entire profile setup process (we require a payment profile as well).  There is usually one point of contact for the group we are dealing with.

We can create a kiosk to sign our waiver that produces a URL that can then be copied into an email.  

Problem to Solve:  When the recipient clicks on the URL they are asked for a PIN to sign into the kiosk. I want this requirement eliminated so they go directly to the guest waiver form without entering a PIN.

I would like a new member signup available through the kiosk as there are people that don't have their phones on them or their phones are dead or don't know their passwords to download the app from their apps stores to create their accounts. The manual process at the check in desk is time consuming when we can just send them to a kiosk to do it.

Unfortunately, when creating an event and enabling Auto Register from Waitlist, the system requires you to enter a value for Prevent Auto Registration X Hours Before Event, with the lowest possible setting being 1 hour. There is currently no option to set this to 0  Our facility wants to offer "0" as the Hours before the event.  Is it possible to make this change in CR.  

I think a report that can show the revenue made from a certain hour per week (2-3PM, Tuesday) would be very beneficial. But not just that little bit. 

For instance, I am trying to use the Court Utilization Report to figure out where I could possibly lower the cost for court reservations in order to generate more traffic. While doing this I would like to run projections of higher percent usage based on the suggested lowered rate per hour. This could be much easier if there was a combination report for Court Utilization and Revenue Report. Or if you could run a revenue report and it appeared in the same format as the court utilization table this could be exported to excel and be more useful for running projections on new fees, dead times of where less employees are needed, etc.

Would it be possible that we could work the POS to be member facing / give members the ability to add items from the POS to a reservation?

Could you add "no role" or blank as a filter for Family role in addition to Primary/Spouse/Other Adult/Child so that we can pick up the individuals who are not in a family? We would like to create a Member Group that includes all Adult members and excludes U18s. If we specify Family Role (Primary/Spouse/Other Adult) we lose those Individuals with no Role. This request is analogous to https://feedback.courtreserve.com/communities/1/topics/274-member-report-family-role-filtering which made the same request for Member Reports. Thank you.

An account that is for non members that be treated as such. Guest fees and so on. 

In Packages, when we are creating a new package, it would be great to be able to copy/ duplicate an existing package, and just change a few details, instead of rewriting and adding all qualifiers each time.  Many Package offerings are similar, so this would be a big time saver.  More importantly, it would keep consistency at a higher level and avoid some data entry mistakes.  

Currently, to transfer participants between events, we have to withdraw the participants from the event, approve the refund to account credit, enroll the student in the 2nd event, and then pay for the 2nd event with account credit. Because of the approving the refund step, a manager always has to be involved. 

I was wondering if there could be a transfer button on the member portal events tab where I could pick the event to remove the participant from and the event they want to be transferred to, and then the revenue automatically moves to the correct revenue category and CourtReserve shows staff that either the difference needs to be refunded or paid. 

Additional field option to display the membership name or short code on the self check in kiosk. This allows our members and staff to verify which membership tier is assigned to the member.

Enhance CourtReserve's member portal by providing players with access to their signed documents. Currently, administrators can view signed waivers and membership agreements within each member's profile. Extending this functionality to the member portal would significantly improve transparency and build trust with our players. This enhancement would eliminate the current cumbersome process of manually generating PDFs and emailing documents to fulfill member requests.