Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 

Thank you for being an essential part of the CourtReserve community!

+53
Accepted for Future Development

Lottery System for Courts

Tim Owens 5 years ago in Schedulers updated by SLPCC Web Admin - Mike 2 months ago 8
+51
Accepted for Future Development

Discounting

Tim Owens 4 years ago in Events / Programming updated by Serena Ho 3 months ago 19 2 duplicates
+50
Waiting on Votes

Integration with Email Marketing Platform (e.g. Mailchimp)

Chadwick Campbell 3 years ago in Notifications updated by NSRC ADMIN 3 weeks ago 7
+44
Waiting on Votes

Booking restrictions that only include reservations made by the member

Kate Holzhuter 3 years ago in Reservations updated by Vinnie Barros 2 months ago 6
+34
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 5 years ago in Events / Programming updated by NSRC ADMIN 3 weeks ago 5 3 duplicates

+1
Waiting on Votes

Set specific date for when guests can be registered for events

Andrea Acker 2 years ago in Events / Programming updated by Kim Lehman (Product Owner) 2 years ago 1

For events, have an option to set a specific date that guests can be registered so that members have first priority.  Similar to the event registration where you can set different dates/times that membership categories can register. 

For example, space is limited to only 50 registrants.  Allow members to register up to a certain date, and then at that point they can register their guests if space is still available.  

You can manually do this, but would be great to not have to manually do it each week for reoccurring events.  

+1
Accepted for Future Development

Pay for guests at events immediately

Rob Hill 2 years ago in Events / Programming updated by Danielle Fernandez 2 months ago 2

We don't want our members to carry a balance.  The new event guests feature is great except it doesn't force the member to pay the assigned guest fee right away.  Please consider updating this.

+1
Accepted for Future Development

Receipt option when invoice is paid

Brooks Lundy 2 years ago in Transactions/Financials updated by Kim Lehman (Product Owner) 2 years ago 1
+1
Accepted for Future Development

Add Email as a Field on All Membership Waitlist Reports and Tabs

Sharon Voelzke 2 years ago in Memberships updated by Tim Owens 10 months ago 3

We continue to spend a lot of time downloading excel files and doing "xlookups" to get email added to certain reports. In particular, we are requesting that email address is added to all of the Membership Waitlist Tabs in the "REQUEST" spot where you can filter on WAITING--so when we export, we have email associated with each person. SImilarly, in the MEMBERSHIP WAITLIST REPORT, would be great to add EMAIL as a field option-- almost every other field is there except that.


Thanks!

+1
Waiting on Votes

Ability to display court layouts, etc.

Lake Club Administrator 2 years ago in Reservations updated by Kim Lehman (Product Owner) 2 years ago 1

It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.

+1
Accepted for Future Development

Sort string jobs by priority or request date

Can we select the sort criteria on racquets on queue?  It will help the stringer to have the system tell him which racquet he should string first because this member is requesting it before the other member.  

Not a bid deal if you only 4 racquets to string but if you start getting 10 or more....this can be very helpful.

+1
Waiting on Votes

notification of certain types of reservations, not all reservations

Patrick Riha 2 years ago in Notifications updated by Theresa Latour-Holmes 2 years ago 2

We want to be notified of ball machine rental reservations, not court reservations.  We have to get the ball machine out for ball machine rentals and we want to be notified of when to do so.

+1
Waiting on Votes

Ability to quickly print receipts in mass from the Transaction List.

SCF Admin 2 years ago in Transactions/Financials updated by Kim Lehman (Product Owner) 2 years ago 1

Story: We had a Club-branded clothing sale, which we charged to our members’ accounts. After ordering the clothing, we needed to print the receipts for those specific transactions to sort the clothing for each sale. It takes 10 clicks to print each receipt (305 receipts X 10 clicks = 6.5 hours of wasted time).

Run the Transaction List by Sale Date and Revenue Categories

Sort by Name (or Date)

Click on Transaction Links

Click on Payment Transaction Date

Click on Receipt button

Select Printer

Click on Print (brings up Print Dialog)

Click on Print Dialog Print button

Close Tab

Click on Close Transaction Details

Click on the next Transaction Link

+1
Waiting on Votes

Making change on cash payments

David Minihan 2 years ago in Reservations updated by Kim Lehman (Product Owner) 2 years ago 4

We have noticed that when you click Pay for a Court Reservation and you selection CASH that you are not given an option to place the amount the customer is giving you. For example, if the charge to the customer is $3.50 and they give you a $20 dollar bill, it is not giving you an option to enter $20. At this point it would hopefully tell the employee that they owe the customer $16.50. 

+1
Accepted for Future Development

Notifications to players/ instructors when a reservation/event has been changed

Paul Fragoso 3 years ago in Reservations updated by Sarah Carrato 3 years ago 0

It would be great if for example if a instructor was removed from an event and replaced with another, that both instructors were notified of their addition and removal to the event.

Same thing for players. If a player is removed they should get notified of their removal automatically

+1
Waiting on Votes

Connect POS Inventory with Shopify

Alex Campbell 3 years ago in Point of Sale / Inventory Management updated by Susy Pacheco 2 years ago 2

An integration (even Zapier) to connect my inventory to my e-commerce store so I can sell via your POS and also an online store. 

+1
Waiting on Votes

member feedback

Jimmy Dunseith 3 years ago in Events / Programming updated by Doug Sigmon 3 years ago 2

member feed back for events, is there a way to have a member give feedback on the clinics/events once they have participated.   like a "thumbs up or thumbs down" and ability to add a comment. 

+1
Accepted for Future Development

Ability to Prevent Purchase of Individual Memberships when on an Active Family Membership

Kevin Woo 3 years ago in Memberships updated by Doug Sigmon 3 years ago 1

Our club is having issues with people selecting individual memberships that are "trumping" the rights of Family Memberships. We would ideally like to have a setting that prevents players from selecting individual memberships on the member portal if they already have a Family Membership assigned. 

Will work if it's a global setting (restricts all individual memberships) or if we can pick which ones to restrict that is good. 

+1
Waiting on Votes

Required Fields When staff enter a members info.

Bridget Dalpe 3 years ago in Any other Ideas / Suggestions 😁 updated by Tim Owens 10 months ago 2 1 duplicate

Is there a way to make the first/last name, phone number and email address required fields when staff are adding new members. It is required when someone requests to join, but not for staff.

+1
Waiting on Votes

Colored headers

Jodi Schaufus 3 years ago in Reports / Reservation Report updated by Caroline Wheelen 2 years ago 2

To have the ability to grey scale or color the headers for courts to help distinguish between tennis, pickleball or spin more easily.

+1
Accepted for Future Development

Showing Registrants

Annette Moore 3 years ago in Events / Programming updated by Tim Owens 10 months ago 3

When I create a new event, I have some events whereby we do NOT allow online registration. One of our sub admin people add the players to these events from a member list that we created. What the problem is, that if I don't click the "Allow Online Registrations" it won't permit any of those who get added by the sub admin person to be shown as a registrant. It appears that the "Show Registrants" is not able to be click without the "Allow Online Registrations" to also be clicked first. I understand there is not a way to show registrants, unless the Allow Online Registrations is checked? Can you please allow this?

+1
Waiting on Votes

guest booking automatically change to member pricing on membership purchase

Dave Velardo 3 years ago in Reservations updated by Courtney Jenkins 2 years ago 2

a player initially books a court as a guest (7 days in advanced), then a few days after booking, she purchases a membership, but when she shows up for her play, she is charged the guest fees even though she has purchased a membership.

So, the idea is that once a guest purchases a membership, any outstanding bookings are automatically updated with the correct fees.

+1
Accepted for Future Development

Ability to specify the color of "Reserved" blocks on Schedulers

Matthew Henderson 3 years ago in Website Builder updated by Tim Owens 10 months ago 2
+1
In Progress

Ability to track which admin sends mass emails

Toni Bousquet 3 years ago in Notifications updated by Tim Owens 10 months ago 2

We want to be able to see which admin / sub-admin sent an email or bulk SMS text to our members, preferably underneath the view email history screen. 

Q4-2024
+1
Waiting on Votes

changing cost of court fees for outstanding books after a player joins as a member

Dave Velardo 3 years ago in Reservations updated 2 years ago 2

it looks like, currently, if on Monday a player books a court for Saturday and pays the guest rate, and then they join the club on Wednesday, their court fees for Saturday aren't automatically adjusted (when they should be because at the time that they play, Sunday, they are a member).

+1
Waiting on Votes

Add ability to use "TAGS" for instructors

Sandy Minturn 3 years ago in Instructors updated by Tim Owens 10 months ago 1

Under System Users and then Instructors, it only allows you to choose one Instructor Type. Is there a way we can get it where you can add more than one Instructor Type for a certain person? We have some Teaching Pros that also do Personal Training, so they can have both Teaching Pro & Personal Trainer listed under Instructor Type. This will help them in planning out their schedules. We a not allowing members to book personal trainers through Court Reserve, it is just for scheduling purposes.

+1
Waiting on Votes

instructors can book lessons outside reservation times

Ken Klein 3 years ago in Instructors updated by Tim Owens 3 years ago 1

Most clubs are closed on Mondays, but pros teach overflow lessons on Monday when clubhouse is closed.  We don't want reservations for courts on Mondays, but want the instructors to have the ability to schedule lessons. 

+1
Waiting on Votes

Sales Transaction Summaries - reservation date to/from work with multiple session activities

Deborah Symons 3 years ago in Reports / Financial Reports updated by Tim Owens 3 years ago 1

Our Jr program runs in 12 wk sessions.  Currently, even when I set the reservation date to/from to a specific month it gives me all the revenue for the entire 12 week session.  I need to calculate deferred revenue so I need the report to be able to run based upon reservation date for long session just like it does for single activities.

+6
Waiting on Votes

Delayed Email Delivery option for Emailing Members

Brian Quiban 4 years ago in Notifications updated by Tim Owens 4 years ago 1

The ability to schedule emails and delay delivery to a later time would be extremely helpful in trying to make workflow more efficient and give someone the ability to conduct communications at off hourse. 

+5

Freeze account with restart date option.

Aria Colby 6 months ago in Memberships updated by Wendy Vainer 4 months ago 1

It would be very helpful to have an option to auto restart a membership after a freeze period.   Currently the action is to suspend the membership and manually restart it.  It would be great to not have to worry about the members account.

+5
Waiting on Votes

Weekly Reoccurring Emails and Push Notifications

Sydney Morell 8 months ago in Notifications updated by Tim Owens 8 months ago 1

It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out! 

+5
Waiting on Votes

Option to restrict members from booking on dates that are past their membership's expiration date

Josh Willey 2 years ago in Memberships updated by Tim Owens 10 months ago 3

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

+5
Completed

dynamic scheduler

Drew Seath 2 years ago in Schedulers updated by Kim Lehman (Product Owner) 2 years ago 8 2 duplicates

add the ability for a court time to be dynamically changed (like tennis-bookings.com used to do) so that if an admin overrides a court slot (say you have 90-minute slots set and an admin changes a reservation to105 mins) that the reservation slot after that is automatically available for 75 mins, even though the normal reservations lot is 90 minutes.  

This way when an event is non-standard, the admin can change it and players are still able to use what's left.

+5
Accepted for Future Development

Ability to view the number of FREE Events and Reservations used for a specific date range for a customer.

Allan Haseley 2 years ago in Reports / Event Reports updated by Kim Lehman (Product Owner) 2 years ago 3 1 duplicate

The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.


The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”


We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).


We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.


Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.


The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.


Thanks

Pickleball Charlotte

+5
Completed

Member registration form payment profile included from the widget

Charles Pienaar 3 years ago in Widgets updated by Kim Lehman (Product Owner) 12 months ago 2

CourtReserve at when a member registers they can also input their billing information.

When including the registration widget to my website, I am unable to have new members include their billing info.  It would be convenient and consistent that they could create their membership profile with billing options on both avenues of registration

+5
Accepted for Future Development

Add MEMBER GROUP as an option to filter on Post Fees / Post Recurring Fees

Nim Mohan 3 years ago in Transactions/Financials updated by Tim Owens 10 months ago 3

For our programming, we would really benefit from the ability to post recurring fees to a specific member group. We will manage our JSI programs via a member group and need to assign 100+ different recurring fees among our members, but can't filter by memberships with our setup.

+5
Waiting on Votes

Split the option to add vs delete family members

CRBooking Support 3 years ago in Player Experience updated 6 months ago 2

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

+5
Waiting on Votes

Report or filter feature on existing reports for the signed W & R

Debra Russell 3 years ago in Integration / Waivers / Membership Agreements (add-on) updated by Susan Garzoni 4 months ago 5

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you