Right now, players can reserve a court AND sign up for an event on the same day.  We have several thousand members and we want them all a fair chance to play.  Some players are playing 4 hours per day because they can sign up for an event i.e. Open Play and reserve a court for play.

Curious if there will ever be a UTR integration for players/members that do not have nor want to establish a DUPR rating.

Allow me to filter by membership type so I cam see how many reservations each type of membership group had.

I was wondering if the event cancellation reason could be attached to the transaction note, so I don't have to go back and forth from a person's event tab and billing tab to figure out why they received a refund.

I would like the ability to select which reservations are added to an invoice.  Instead of adding via reservation date or date of entry, I would like to be able to pick and choose.  For example, with City League Teams, they pay for their match courts each quarter (in advance) and practice courts at the end of each month.  Since both are entered at the beginning of the year, I have to manually adjust each date of entry in order to invoice the months that have match courts.

It would also be very helpful to be able to preview an invoice before it's created.

When someone is shopping we should have the ability to take solicit a donation amount.

This should be charged along with the event being purchased. 

Ideally it would have separate tax rules.

It should be purchasable by anyone who can purchase an event.  For instance, the non-member parent of a Junior who is buying lessons or camps.

This is the ideal time to collect donations, when someone is spending, and it's just a matter of adding a little more on top.

Hi there.. I think it is really important that our admins can see the status of a member's membership when checking them in on a reservation or event check in screen. If you edit the reservation or dig into the depth of the event in edit mode, then you can see that status, but it make so much more sense for staff to be able to see it right on the check in and payment collection screen. They don't all have permission to 'edit' reservations or events so they cannot dig deeper in.

Example of the reservation check in is below.

Let me know if this is in the plans please.

Thanks

Tracey

This is a great feature but would be greatly enhanced if it could be modified.

Basically, I would like the ability to set a minimum and maximum players per court assigned to an event.

If we don't achieve the minimum players per court, the system could flip x number of courts to Reserve.

For example, I have an event with 3 courts.  I set the minimum players per court to 4 and maximum to 6.
If the event has 8 to 11 players signed up, the system would release 1 of the 3 courts to Reserve so another group could possibly use the court.

If the event has 4 to 7 players signed up, the system would release 2 of the 3 courts to Reserve.

If the event has 3 or less players signed up, the system would release all of the courts to Reserve.

We would really like this feature because it would help us fill our courts more often without the manual fidgeting with the schedule.

It would be great to send custom email messages to different types of reservations. When one of our timeshares books, I would like it to say something versus when a local player books. 

the ability to choose which items from a retail/Pro-Shop purchase a customer is wanting to return/refund.... it is all or nothing right now.

Currently warning message pop-ups can be customized when a player attempts to cancel after a cancellation deadline has passed for court reservations. This is not possible when players attempt to cancel a program/event; rather, they receive an automated pop-up warning. We'd like to be able to customize this message as well.

We are finding the Invoice details are confusing for our patrons. 

• Option to sort/order invoice item details by reservation date (instead of by when it was created or updated)
• Show number of courts or court numbers for each reservation (so they don't have to guess on why the price is what it is)
• Show credits applied to reservation (again so they don't have to guess on why the price is what it is)

It's been a big adjustment for them coming from invoice that looked like this ...

Please make it so if a customer has an unpaid balance it is displayed on the mobile app homepage.

Currently they have to navigate to More | Billing | Transactions to see this information and most customers don't do this.  

Would far to prefer to have this the first information they see when the open the app to encourage prompt payments.

Maybe at least have setting for it like you do for the current weather. 

We are a seasonal facility and have different hours. It would be helpful if you added more hour options 

For example. 8am-12pm and 5pm-8pm

Add a setting to "Prevent charging to account if member doesn't have a payment profile" for the POS system. We have trained our employees pretty well to avoid this, but we still have instances where an employee will charge something to a Visitor account that doesn't have a credit card on file. It would be great to have a setting to avoid this.

The user is on a MOBILE device:

1) Why can't you code the CR URL links (when being viewed from a mobile email app) to open up the CR APP vs a mobile browser?

Add the functionality to have daily, weekly and monthly reports run out of the system to be sent to a select group of people. This is beneficial to ensure that data is not manipulated when exported and also cuts down on admin time. It would be beneficial if we could build our own reports that we would like sent out. 

currently only the registrant of the court is required to pay up front.  we would like all players to pay up front so we are not chasing someone for payment the day of or after.  thank you.

Allow the waiver link to be sent to groups to pre-sign without a pin #-- this would be a game changer for when we have large corporate event and I could get rid of another subscription from resmark waivers which I must use to prevent a back-up when people arrive.

add a button to add to subscribe to email list when they sign a waiver and then a report to run

Undocumented Punch Card 'Features'

• If a reservation is paid with a punch, it removes the ability to edit the reservation
• If court time can be paid with punches, it won't scale up with the number of punches. 1 punch for 1 court is one punch for all courts
• If a ball machine is added to a reservation with a cost, the punch will also cover the cost of the ball machine, even if not configured to do so.

It would be so great if individual memberships automatically got canceled for family members when a family membership was purchased.

I've had a few families purchase a family membership and then have to pay for a family member that is under their family account because the individual membership overrode the family membership.

Currently packages can be used for reservations, events, and lessons.  

Please add the ability to also redeem packages for league sessions (which are very similar to events).

It would be nice to be able to setup Kiosks that are linked to specific event types and have them automatically charge the users credit card on file for that event once they scan in at the Kiosk to eliminate the manual process.