We would like a user the ability to have more than one active membership at a time, selecting one of them as the primary with the ability to toggle between the memberships.  Which ever membership is currently selected will be the one whose booking rules are enforced.  For example, a user could buy both a tennis and a pickleball membership which has different costs, booking times and booking restrictions.  The memberships could be fee-based or free.

for the ladder- the groups- like the first group says court 1 and second group court2, can i somehow change that so group 1 is on court 7 and group 2 is on court 6 with the bottom group on court 1? if so how?

Packages based on time of day/day of the week for court time and events.  I have dynamic pricing so different rates for weekdays, late nights, evenings and weekends for events and court time. The current system is set-up to be utlized for anytime of day.

I would like to sell packages that incentivize use at differemt times to increase overall court utilization or target events- punch cards for weekday time events that can't be used on primetime events since those are always full. 

Court packages for noon-5pm M-Th- we already discount the court time, but preselling would be even better.

CourtReserve does not send notifications of members who reactivate their memberships.  

A former member who is inactive still has an account. When they open CourtReserve, they see an option to PURCHASE MEMBERSHIP. When that person chooses the membership and reactivates, no notifications go out to those of us who need to keep track of such things. This is different from when a new member joins and creates an account. 

We are a volunteer, member-run club with no paid staff, but we pride ourselves on our efficiency and member relations. In this situation, we may not figure out that someone has rejoined until the membership numbers don't match at the end of the month, or, when the person tries to access the courts with their cardkey and they let us know they can't get in because we have not reactivated their card! Some people need a new card and we have no idea they have rejoined...so our customer service doesn't seem so great here!

Is there a way to fix this situation?

Thank you!

It would be great to be able to offer promotional memberships that automatically roll into a standard member plan. For example, we would like to offer the first 30 days of a membership at no cost. This would be it's own promotional membership. When setting up this membership type, there would be a drop-down menu where you could select how this membership renews itself and what it renews as. The most common option would be to renew as a copy of itself but then there would be another option that allows you to select an already created membership type for the promotional membership to renew as. 

This would allow us to comfortably offer membership promotions online and avoid having staff having to zero out the initial member payment when registering someone in person. 

A report that can be run to show the amount of revenue generated compared to the court utilization for a certain time period. 

We have the stringing app extra fee service.  Unfortunately the report options from the POS are not available or easily found.  It could be user error?

The ability to add a color to an entire court on the admin side of the scheduler to draw attention to that court would be helpful. For example, we have one "court" that is not really a court but is a private event room reservation. Admin sometimes overlook that it's that and accidentally make a reservation on that thinking it's a pickleball court. If we could draw attention to it by making it a different color to help distinguish it that would be really helpful.

Add capability to send customer payment receipt via text, not just print or email

For the Website Menu section, allow system users to select a display type of "None" for when the information still needs to be updated, but they want to keep the structure intact.  Once the info is ready to be public, the display type can be updated.  Currently you need to remember how you had the page set up or keep expired information visible.

It would be great to have an option when event/open play pin codes are sent out for events.  Our business model is unstaffed so if a Pin code is sent out too early, one could register, get the pin code, cancel registration and still walk in the door with the pin code they received at time of registration.

Would be nice for the Notes section in the member profile to be added to the audit log. For instance, when a note is created it is added to the audit log. When a note is deleted, it is added to the audit log.

This would be helpful to see a record, even if someone goes in a deletes a note. 

It would be great to filter out reservations vs class participants on the Who's Here Today page.  This way, my staff can quickly ensure that payment has been process for all court reservations as needed.  Class participants go out to classes on their own and the coaches check them in on-court.  Whereas the front desk checks in all those with court reservations.

Add a way to re arrange waitlist. There does not seem to be this functionality. 

Additionally, can we get a way for a person to add a guest to the waitlist attached to themselves?

We run periodic sales in our merchandise area. It would be helpful to review POS discounts taken/given by date and time period, and important to audit our staff for accuracy, 

I find it counter-intuitive that only the person who originally booked a court can cancel or edit the booking. It would make more sense to give equal rights to all named parties (other than guests) to have the ability to control the booking.

Accessed through the branded mobile app, members can post in a public forum to other members of the club, like you would in a Facebook Group. Extremely useful for members looking for subs for their permanent court time, or members looking to find other players to play with, keeping it all within the apl. With the branded app this will make it far easier to foster community. Add it as tab in home page. People can opt in or out of notifications. 

Ability to have players who are registered for a full session to withdraw from one class date and make up in another class date. Ability to remove a player from one date of the full session. And then go to another full session class and add a make up for just one class date at $0. This would also be good to go to a full session class and a a sub for the "drop in fee" with out prorating the session. For example, for our leagues we charge $15 for a sub fee or $0 for a makeup, this is not the pre-rated fee for the class. 

A comment. In Transactions--> Sales Summary the 'Member' data point is just a last name. When trying to run a pivot table or any analysis by member it groups people if they're the same last name, even if they're not the same family or membership. Either include member first and last name like the checkin report or use the full name.

when receiving a restring request and we load the member's name or member number....can the system preload the last string type and tension for that particular member?  It will be quicker to check it in and the desk will sound more knowledgeable.

As a customer, I'd like to be able to purchase a punch pass or lesson from an organization without having to be assigned a membership.

As a customer, I'd like to be able to get access to a facility based on the purchase of a punch pass

As an admin, I'd like to be able to sell punch passes to customers who aren't ready to purchase a full membership

As an admin, I'd like to sell lessons to non-members

As an admin, I'd like to see active punch pass holders as well as in-active punch pass holders (once a punch pass is consumed)

As an admin, I'd like to grant access to the facility after the punch pass had been purchased (notification will work of the pass being purchased while we don't have a complete physical access integration)

As an admin, I'd like to restrict access to the facility after the punch pass had been consumed (notification will work of the pass being completely used at time of final reservation had been completed while we don't have a complete physical access integration)

When a member gets into an Event off the waitlist they receive an email. I want the ability to send a copy of the email to an Admin. Currently I only see ability to send it to an Instructor. I have no way of knowing if the email was sent to the member.