When you are under an event, and you need to email a few players (usually the ones on top because I have sorted it prior) it would be nice when you click the email button if they would stay in that order.

Scenario:  Pulled players off the waitlist into an event and I want to notify a small details or instructions (that the non-waitlisted players already received).

Currently I sort those by date registered, go to email button but when the list comes up, they are not in the order I sorted by.

Instead of clicking the top 4 players and going to the email I have to fish through the list a click on the players I want to include.  I Love that you added how many you are sending to before sending - helps fact check your list.

Yesterday, I had a member who paid two months of membership (May and June), and asked me to put her membership on hold for the month per June 30, since she would be traveling all of July. So, I wanted to suspend her membership per July 1, in order to avoid she would get the remainder of payment, which will be send 5 days before the payment date. However, I was told by the live support that this is not possible. I need to suspend the membership on the actual day that it has to be suspended. Unfortunately that means she will receive the reminder, and I will probably forget in 2 months that I should suspend the membership of one of my members on July 1. 

Therefore, I would like to see the possibility to suspend an account on a certain date in the future, and maybe give the possibility to add a date to reactivate it again.

Would like to be able to run a report by players who have created a profile but have never visited our facility and then be able to easily send an email off the reporting function.  Right now I have to run a report, sort, download then select the names manually to send an email in the CR system.

A client without proper payment method on file. A client that is repeatedly rude or confrontational. A client that owes.  Needs to be seen in the app as well, so a coach checking in a kid can know to send kid/parent back to the desk for payment info or whatever.

Allow a credit limit to be defined for each membership type, and also allow this value to be overridden for individual members. If credit limit is exceeded, system should suspend account until paid.  

Every month, we send out birthday cards to all of our players who are celebrating a birthday in the upcoming month. I tested the "Member Report" to see if there was an easy way to figure out who has an upcoming birthday. Although Date of Birth is a field in the report, it sorts based on the entire date (year/month/day).  Aside from exporting to Excel, it would be helpful to have an easy way to isolate birth month.

Can you please add a note box when we void a fee through the member's account, member transactions.  Helps document reason for auditing purposes.

Thanks!

When a member is registered for an event, have the email sent to them notifying them they've been registered show the price for the event and a button for them to pay now that would open the browser on PC and opens the even in the CourtReserve app if on mobile.

Example:

Be able to limit signing up for an event after "X" amount of cancellations regardless of reason.

People are signing up and if nice outside (for example) they cancel at last minute and leave little time for new people to sign up for an event.

These stats are visible to CourtReserve, for sure.  Make them available to Admins.

Enter a way to add text box on the calendar to describe something happening in town or neighboring town that is not an event requiring registration.  Example:  Tournament in Albuquerque May 5-8. Register at www. albqpickleballclub.com

can we include an option in the automatic reminder notifications for members to CONFIRM or CANCEL their upcoming session?  could this be added to the automatic 'reminder' notifications 12 hours prior to their scheduled lesson, clinic or court reservation?

Add a Setting to restrict the ability to cancel any activity within X hours unless a waitlist exists

Hi Bethany, Actually I don’t want to have to approve all the people to sign up as these are weekly clinics and there is only one person who continues to sign up but not show up. I don’t have time to approve every person.So, is there some other way to block just one person other than deleting their account? Thanks,Randy Scott

Have the ability to copy a week's (or another designated time frame) worth of events, rather than copy event by event. For example, we have a similar open play schedule week-to-week. Instead of going into each event and copying it with new dates (or changing the end date to extend), it would be easier to choose a week to copy and have all events in that week copied for the next at once.

Allow for some membership types to be auto accepted and other to require approval.  This would allow us to accept non-members into the system quickly and allow them to start joining events.  Full members need everything verified before receiving their full member discount.

I have been told that the X Days Past Due to Suspend Account field only works with memberships that have a billing cycle.  We use the "One Time Price" option but are having issues with people who pick the memberships but don't pay.  We won't like a way to be able to automatically suspend or cancel the membership after X days if no payment is received.

Have a setting on Member Groups to only be visible on the Member Portal to members within the member group. 

Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.

We set our Membership Dues Notification to be 7 days, thinking the member would get an email 7 days prior to the due date, so if they cancelled their membership, or changed it, they would not be charged on their due date. However, Justin indicated that CR has set its Membership Dues Notification date to be simultaneously the same as the Billing Cycle getting generated. As such, if someone cancels their membership, it is still going to show a balance due, and an Administrator has to go in and manually cancel the membership dues. We would prefer, that the Billing Cycle not be tied to the Membership Dues Notification. The Billing Cycle should stay as the next due date, so if a member goes in and cancels their membership within that 7 day email notification timeframe, they will not be charged for that upcoming billing cycle. This would remove the need to have to manually void that transaction. 

Not sure if this is feasible, but when a saved report is loaded and run, would it be possible to show the name of the saved report at the top, so that when we have multiple tabs open with report results, we can tell them apart?

This would be a great feature for our front desk staff to quickly look up custom member information right from the scheduler.