when receiving a restring request and we load the member's name or member number....can the system preload the last string type and tension for that particular member?  It will be quicker to check it in and the desk will sound more knowledgeable.

As a customer, I'd like to be able to purchase a punch pass or lesson from an organization without having to be assigned a membership.

As a customer, I'd like to be able to get access to a facility based on the purchase of a punch pass

As an admin, I'd like to be able to sell punch passes to customers who aren't ready to purchase a full membership

As an admin, I'd like to sell lessons to non-members

As an admin, I'd like to see active punch pass holders as well as in-active punch pass holders (once a punch pass is consumed)

As an admin, I'd like to grant access to the facility after the punch pass had been purchased (notification will work of the pass being purchased while we don't have a complete physical access integration)

As an admin, I'd like to restrict access to the facility after the punch pass had been consumed (notification will work of the pass being completely used at time of final reservation had been completed while we don't have a complete physical access integration)

When a member gets into an Event off the waitlist they receive an email. I want the ability to send a copy of the email to an Admin. Currently I only see ability to send it to an Instructor. I have no way of knowing if the email was sent to the member. 

Requested by Dave Ganim at Pickle Shack - wants to have an "Email" field for guests in addition to the phone number field, and have an option to require it. 

When booking a lesson, it would be great for any notes written in the "Display Message for Schedulers" to be included in the confirmation email that is sent to the instructor. Or, it would be helpful to be able to add a message to the confirmation email in case there are special instructions. 

Add the "red dot" reminder that something requires attention to the refunds tab on the left nav bar. It would ideally show on TRANSACTIONS and then on REFUNDS as well so it could be seen without having to expand the TRANSACTIONS tab.  This red dot would be similar to the "To do" notification red dot. 

Would be great to see the NEWS section that is visible on a desktop also through the APP.

We would really benefit from being able to write down general notes about  a specific member.

(I.e. Has specific preferences, details of previous interactions, $$ owed from previous visit, "History of no-shows must take payment upfront" or other information that would allow the staff to better serve that member)

This would require a visible icon in the scheduler view that would show details of the note when staff hover of it. 

It would also be important to show these notes when staff are making a reservation for that member.

It auto populates a bracket in court reserve matches. I would like to be able to edit the players that are playing in these brackets and not have to order them on a the ranking. I would also like to be able to add custom players that are not in the league but are subbing for a registered player.

We offer various POS discounts to certain Membership Types, but when doing a Member Search in the Checkout Screen only the Member's Name and Number appear.  It would be nice if the Member Type Short Code could appear next to their name during check out to remind Staff to apply the appropriate discount to the purchase.  For example instead of Richard Kim - #1969603 it would say Richard Kim (TM) #1969603

Currently, despite the HTML not indicating that a new tab will be opened, links on a webpage open in a new tab. 

This is unexpected behaviour for the site visitor, and unintended behaviour by the page creator (the club). Seems more like an error than a feature, and would be great to see that fixed!.

On event registrations that have limited capacity, "Join the Waitlist" only shows to a member if they are using the website/computer.  On the mobile app, that same event registration shows as FULL, and the only way a member can join the waitlist is to click the very pale arrow to the right (it looks much more obvious than it really is in the screenshot attached).  It is only on the next screen, there is a 'Join Waitlist' button.  We are finding that a lot of people do not find that second screen because it is not obvious.  Would love to have this be more clear on the mobile app.  We really need a a waitlist for our event!

I want my monthly memberships to all prorate to the 1st of the month for cleaner bookkeeping.  I would also like for the annual membership to always be full annual memberships.  As a business, the goal of an annual membership is to lock in our members for a full year, by having to choose a "starting month" option, it will typically lock them in for less.  Currently, the prorated option is all or nothing, you have to prorate all membership frequency options, I would love it if each frequency had a separate proration option.

When there are conflicted courts, the icon allows you to see the conflicts but doesn't tell you the Event ID(s) so you can resolve the conflict. That would be very helpful.

We have set up a membership waitlist as we are at capacity.  We want to allow interested folks to join the waitlist as some members leave every month.  Our website shows our membership types to interested non-members.   If they click to register it and aren't logged in to an active account they get a message that no spaces are available and NOT given the opportunity to join the waitlist - we could require them to create an account after expressing interest in joining the waitlist if that showed as an option.  We need non - member vistiors to tell us that they want to be on the waitlist and be able to put themselves on it without expecting them to figure out they need to creeate and account and be logged in.

Court Reserve – Leagues

We have been using the LEAGUE Add-on for two months now. Here are some of our feedback comments:

1. Need the ability to “SUB” in a player. Once the Game Day has started if any player needs to stop playing (heat, injury, called for family emergency, etc) then we would like the option to “SUB” in a replacement player. Typically our replacement player is a Staff member to keep the play going.

1. Widgets (Events Calendar) do not show LEAGUES. We use the widget for the calendar on our website and the leagues are not visible. This is unfortunate as we are paying an additional fee for this feature and we want to market leagues on our website. Please fix this.

1. Assigning 4 or 5 players to a court for a GAME DAY works for many numbers of players EXCEPT when the total of players equals 6, 7, and 11. There is no combination of 4 or 5 that works. We need to be able to see the OPT-IN date/time for each player so we can figure out who the “last” player is that signed up IF we have to ask them to “OPT-OUT” for that GAME DAY. Of course we work really hard to get an additional player to avoid the “6,7, 11 combo”.

1. We run our own leagues with formats that COURT RESERVE League Option does not support at this time (such as Mixed Doubles). I would like to be able to add our league information (a link to the player stats for example) to the LEAGUE Menu item on the Portal webpage. Currently I have to create a separate menu item also called “Leagues”.

I would like to see the league format updated in ladder style play to allow 2 players up and 2 players down as opposed to 1 up and 1 down.  This would make running a league with this format far more enjoyable for the players as they get the opportunity to play with more players week in and week out. 

Add an option for Percent Games Won to the league ranking algorithm.  This option is needed especially for the higher rank matches. 

It would be extremely useful to have event or program-specific emails for specific programs. For example, if someone registers for my summer camp program, I can have it automatically send a particular email that is relevant to that program. This way, players can find out information about their upcoming program registration that has to do with that specific program. There could be a drop-down menu in the program set up that would choose which pre-set email would be sent for each program (when needed). It would also be great if we could turn emails on/off for specific events/programs as well. 

It would be great if payment for a reservation was triggered upon self checkin.  We currently use a checkin kiosk but the payment is not triggered,

currently when an instructor is assigned to a private event, there is no way to notify them that they are now working this. Please add this....it is crazy that they can be notified for everything but that!