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Discounting

Schedules/Sessions inside of an Event

Set specific date for when guests can be registered for events
For events, have an option to set a specific date that guests can be registered so that members have first priority. Similar to the event registration where you can set different dates/times that membership categories can register.
For example, space is limited to only 50 registrants. Allow members to register up to a certain date, and then at that point they can register their guests if space is still available.
You can manually do this, but would be great to not have to manually do it each week for reoccurring events.

Pay for guests at events immediately
We don't want our members to carry a balance. The new event guests feature is great except it doesn't force the member to pay the assigned guest fee right away. Please consider updating this.

Receipt option when invoice is paid

Add Email as a Field on All Membership Waitlist Reports and Tabs
We continue to spend a lot of time downloading excel files and doing "xlookups" to get email added to certain reports. In particular, we are requesting that email address is added to all of the Membership Waitlist Tabs in the "REQUEST" spot where you can filter on WAITING--so when we export, we have email associated with each person. SImilarly, in the MEMBERSHIP WAITLIST REPORT, would be great to add EMAIL as a field option-- almost every other field is there except that.
Thanks!

Ability to display court layouts, etc.
It would be helpful if when players were booking or reserving courts, that they could "see" a schematic/layout of the courts and/or campus, in general, in order to better inform them of locations of courts. A simple link/button on a reservation form that popped up a PDF or graphic that we uploaded, for example.

Sort string jobs by priority or request date
Can we select the sort criteria on racquets on queue? It will help the stringer to have the system tell him which racquet he should string first because this member is requesting it before the other member.
Not a bid deal if you only 4 racquets to string but if you start getting 10 or more....this can be very helpful.

notification of certain types of reservations, not all reservations
We want to be notified of ball machine rental reservations, not court reservations. We have to get the ball machine out for ball machine rentals and we want to be notified of when to do so.

Ability to quickly print receipts in mass from the Transaction List.
Story: We had a Club-branded clothing sale, which we charged to our members’ accounts. After ordering the clothing, we needed to print the receipts for those specific transactions to sort the clothing for each sale. It takes 10 clicks to print each receipt (305 receipts X 10 clicks = 6.5 hours of wasted time).
Run the Transaction List by Sale Date and Revenue Categories
Sort by Name (or Date)
Click on Transaction Links
Click on Payment Transaction Date
Click on Receipt button
Select Printer
Click on Print (brings up Print Dialog)
Click on Print Dialog Print button
Close Tab
Click on Close Transaction Details
Click on the next Transaction Link

Making change on cash payments
We have noticed that when you click Pay for a Court Reservation and you selection CASH that you are not given an option to place the amount the customer is giving you. For example, if the charge to the customer is $3.50 and they give you a $20 dollar bill, it is not giving you an option to enter $20. At this point it would hopefully tell the employee that they owe the customer $16.50.

Notifications to players/ instructors when a reservation/event has been changed
It would be great if for example if a instructor was removed from an event and replaced with another, that both instructors were notified of their addition and removal to the event.
Same thing for players. If a player is removed they should get notified of their removal automatically

Connect POS Inventory with Shopify
An integration (even Zapier) to connect my inventory to my e-commerce store so I can sell via your POS and also an online store.

member feedback
member feed back for events, is there a way to have a member give feedback on the clinics/events once they have participated. like a "thumbs up or thumbs down" and ability to add a comment.

Ability to Prevent Purchase of Individual Memberships when on an Active Family Membership
Our club is having issues with people selecting individual memberships that are "trumping" the rights of Family Memberships. We would ideally like to have a setting that prevents players from selecting individual memberships on the member portal if they already have a Family Membership assigned.
Will work if it's a global setting (restricts all individual memberships) or if we can pick which ones to restrict that is good.

Required Fields When staff enter a members info.
Is there a way to make the first/last name, phone number and email address required fields when staff are adding new members. It is required when someone requests to join, but not for staff.

Colored headers
To have the ability to grey scale or color the headers for courts to help distinguish between tennis, pickleball or spin more easily.

Showing Registrants
When I create a new event, I have some events whereby we do NOT allow online registration. One of our sub admin people add the players to these events from a member list that we created. What the problem is, that if I don't click the "Allow Online Registrations" it won't permit any of those who get added by the sub admin person to be shown as a registrant. It appears that the "Show Registrants" is not able to be click without the "Allow Online Registrations" to also be clicked first. I understand there is not a way to show registrants, unless the Allow Online Registrations is checked? Can you please allow this?

guest booking automatically change to member pricing on membership purchase
a player initially books a court as a guest (7 days in advanced), then a few days after booking, she purchases a membership, but when she shows up for her play, she is charged the guest fees even though she has purchased a membership.
So, the idea is that once a guest purchases a membership, any outstanding bookings are automatically updated with the correct fees.

Ability to track which admin sends mass emails
We want to be able to see which admin / sub-admin sent an email or bulk SMS text to our members, preferably underneath the view email history screen.

changing cost of court fees for outstanding books after a player joins as a member
it looks like, currently, if on Monday a player books a court for Saturday and pays the guest rate, and then they join the club on Wednesday, their court fees for Saturday aren't automatically adjusted (when they should be because at the time that they play, Sunday, they are a member).

Add ability to use "TAGS" for instructors
Under System Users and then Instructors, it only allows you to choose one Instructor Type. Is there a way we can get it where you can add more than one Instructor Type for a certain person? We have some Teaching Pros that also do Personal Training, so they can have both Teaching Pro & Personal Trainer listed under Instructor Type. This will help them in planning out their schedules. We a not allowing members to book personal trainers through Court Reserve, it is just for scheduling purposes.

instructors can book lessons outside reservation times
Most clubs are closed on Mondays, but pros teach overflow lessons on Monday when clubhouse is closed. We don't want reservations for courts on Mondays, but want the instructors to have the ability to schedule lessons.

Sales Transaction Summaries - reservation date to/from work with multiple session activities
Our Jr program runs in 12 wk sessions. Currently, even when I set the reservation date to/from to a specific month it gives me all the revenue for the entire 12 week session. I need to calculate deferred revenue so I need the report to be able to run based upon reservation date for long session just like it does for single activities.

Delayed Email Delivery option for Emailing Members
The ability to schedule emails and delay delivery to a later time would be extremely helpful in trying to make workflow more efficient and give someone the ability to conduct communications at off hourse.

Freeze account with restart date option.
It would be very helpful to have an option to auto restart a membership after a freeze period. Currently the action is to suspend the membership and manually restart it. It would be great to not have to worry about the members account.

Weekly Reoccurring Emails and Push Notifications
It would be useful to have the ability to set up the same email/push notification every week/day/same time to be sent for events that happen weekly that rarely change (i.e. open play, age group events, etc) instead of having to type/copy and paste the same one out!

Option to restrict members from booking on dates that are past their membership's expiration date
This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

dynamic scheduler
add the ability for a court time to be dynamically changed (like tennis-bookings.com used to do) so that if an admin overrides a court slot (say you have 90-minute slots set and an admin changes a reservation to105 mins) that the reservation slot after that is automatically available for 75 mins, even though the normal reservations lot is 90 minutes.
This way when an event is non-standard, the admin can change it and players are still able to use what's left.

Ability to view the number of FREE Events and Reservations used for a specific date range for a customer.
The new DISCOUNTS feature for Events and Reservations has allowed us to offer more benefits to our membership programs.
The main feature we now offer for our two main membership types is a certain number of FREE Events per month. Of course the main question we are getting now is “How many more Free sessions do I have left this month.”
We currently tell customers to go their Member Portal and click on My Events and click on PAST Events and put in the current month date range and then sort by Cost and count the number of $0.00. Then click on UPCOMING Events and sort by Cost and then look for any Event in the current month (since the UPCOMING Events Tab you cannot enter a date range).
We can do the same thing for the customer on the Admin side, but still have to sort through the PAST and UPCOMING Events separately and manually count the $0.00 Cost Events.
Our request is to add a new TAB to the Member Portal and Admin side (in addition to UPCOMING and PAST), maybe called HISTORY (or allow option on PAST to display PAST and UPCOMING together) and add in a FILTER for customer to Search By DATE and search by a COST range and possibly total the number of Events the report finds. This would allow all customers (and admin) to use this report to not only find out how many FREE sessions they have registered for, but also search for any Events and Cost range.
The other option would be to add a Tab called FREE and have the customer enter a Date Range and have the system display a simple chart of the number of FREE Sessions and Reservations used for that date range. Very similar to the chart for Number of Packages Used and Remaining.
Thanks
Pickleball Charlotte

Member registration form payment profile included from the widget
CourtReserve at when a member registers they can also input their billing information.
When including the registration widget to my website, I am unable to have new members include their billing info. It would be convenient and consistent that they could create their membership profile with billing options on both avenues of registration

Add MEMBER GROUP as an option to filter on Post Fees / Post Recurring Fees
For our programming, we would really benefit from the ability to post recurring fees to a specific member group. We will manage our JSI programs via a member group and need to assign 100+ different recurring fees among our members, but can't filter by memberships with our setup.

Split the option to add vs delete family members
We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members. Could these be two separate options? Currently the option is to add/delete members or not.

Report or filter feature on existing reports for the signed W & R
It would be great to add to the waiver report a filter that shows students with an unsigned waiver. As of now, the waiver report is only showing those who signed.
and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE reports have a field that will give us a list of those you signed and those who are unassigned. THe best place would be on the attendance report for sure.
Thank you
Customer support service by UserEcho