The "PAY" button is confusing to members that have packages. I have been receiving daily emails/calls/questions as to why customers are being charged to their credit card instead of the packages and why it shows "pay" but they are not seeing their package options first. If the button were to say "Click for Payment Options" or "Payment options", I feel that would be more customer friendly and cause less confusion when a member is making a reservation themselves.

Setting for X number of guest passes per interval (month, year etc)

Example: We'd love to set our premium membership to have X free guest passes per year.

Right now we have to have a tip item in the POS which has to be overridden with the tip amount.  It is very cumbersome.  It would be really nice if a member could add a tip to their lesson fee

Is there a solution in the works regarding the POS when you have someone using a gift card/certificate? Right now the only option is for people to just use the gift card with a split cash payment. No way to use a CC and a gift card that I am aware of. We sell a ton of gift certificates during the holidays and it causes a big problem for us when people try to use them.

I would like to have members be able to add a credit to their own account from their credit card instead of having multiple small charges for each time they come in to play.  I think it would make it easier for members to keep track of the money they are spending,

We have templates for student rating and "report cards" to show progression,  We would like the ability to have these uploaded and appear in the patron's profile so the student or parent can see online from their profile once logged in how the student is progressing, and what new class they should register for.

When issuing a refund or a balance credit, the party receiving the credit or balance credit is sent an email notification. This allows for people to know that they are getting their money back and how. This would reduce confusion. 

Title: Replace Textbox with Dropdown for Cancellation Reasons in Membership Cancellation Prompt

Description: Currently, when a membership is canceled in CourtReserve, the system prompts users to provide a reason for cancellation using a free-text textbox. However, there is no option to switch this input method to a dropdown (combobox) with predefined cancellation reasons. While adding custom fields allows administrators to define specific reasons, these fields only appear on the membership details tab and not in the cancellation prompt. This inconsistency leads to difficulty in standardizing data and streamlining reporting.

Postconditions:

• The cancellation reason is successfully saved and is available for reporting and analytics.
• Administrators can analyze standardized data to identify trends in membership cancellations.

Benefits:

1. Ensures standardized input for cancellation reasons, improving data quality.
2. Reduces manual errors from free-text entries.
3. Provides consistency between custom fields and the cancellation prompt.
4. Enhances reporting and analytics capabilities by categorizing reasons.

Edge Cases:

• Administrators should have the option to allow users to provide an "Other" reason, along with additional comments.

Prevent refunds due to reservation rescheduling cost differences.

Example: When a member changes their reservation from 2-1 hours it is not considered a cancellation by the system so the person automatically receives a credit to their CR account.  They are really canceling 1 hour of their reservation and should not be credited for it.

Would love to be able to see an icon or other identifier next to a member name to indicate to check-in staff if they do not have a payment profile.  Also, a "Please check with staff regarding payment for your play today" notification would display upon check-in.   This would prompt staff to intercept the visitor to collect payment or assist with creating a payment profile upon arrival.

It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.

We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.

We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so.  As of right now, Events has one limit and then it switches to Reserve which has a different limit.

I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.

We serve food and drinks at our facility and we need a way for the customer to add a tip to their bill.  Also, there are times that instructors are given tips but there is no way to add those either.

It would be nice to have the capability for a member to check-in via the app when they arrive at the court, essentially if the app could geo-locate the member to see if they are literally at the courts since there would be no staff/front-desk on site. 

That way we could charge players a no use fee if they no-show for their reservation. 

A member can add AmEx in their profile account as their card on file.  We do not accept AmEx payments.  Can you block this at the front end?

With many pickleball programs being drop-in play, can the kiosk allow member to register for a "drop-in" event as well as check in for that event at the same time?

Having ability to create a dynamic membership group based on defined custom fields. In our sign-up form, we have several custom fields for members to express their interest in league play or socials or similar. Having a dynamic list of members that responded (filled in) and be able to create a membership group with specific criteria based on custom fields would be a nice feature.

Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!

So when having a mixed doubles event it would be helpful to be able to restrict to the first (numbered) so many males and females and then when assigning to the court be able to see this so you can pair up teams.  This idea was requested by La Jolla - Conan

ALL sub-admins can create any Event Type. This is problematic. Each sub admin's privilege's should be Event Type specific, similar to how Instructor's Lesson Types are.  Not all Instructors do each type of Lessons. As we have a number of Event sub admins, not all Event sub admins should be able to create all Event Types.  We should be able to have each sub admin only create the Event Types we want them to create. 

Our club is run by volunteers who are already members. I'd like to be able to assign the coordinator role to an existing member, rather than have to create a new user for them.

We are loving the CR Leagues application. Please make the leagues visible, as any event would be, on the calendar as well as on the court scheduler. The visibility of any event, even if it's full (especially if it's full!), has a significant impact on future interest and registrations. Thanks!