Help Us Make CourtReserve Better! 🗣️
We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features.
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Promo Codes
Allow for Integrations with MailChimp, Zapier, or Webhooks.
Allow CourtReserve to be tied to MailChip, Zapier or Webhooks.
Prevent sandwich times exluding beginning of day
Prevent sandwich times with ability to exempt the opening hour/beginning of the day. For example, club opens at 6am but lots of patrons like to come at 6:30am. Currently it's all or nothing and this prevents many people from booking. If opening time moves to 6:30am, this prevents the 7am patrons from booking.
Report Scheduler
Have the ability to set reports to run with pre-set parameters on a specified schedule that are then automatically emailed out.
Bulk edit events
Our club uses CR exclusively with Events and we have a lot of them. It's a lot of clicking to go through and update 43 events, especially when each one pops up a new tab. Can we get a way to bulk edit events? Things like Hide Event on Event List and Calendars would be great as we build the events in advance but don't want to show them to the end users until we are ready to turn them on.
Cancelation penalties for events
Add the same sort of Cancellation Penalty tracking that exists for reservations to Events.
Make LEAGUES visible on member portal
We are loving the CR Leagues application. Please make the leagues visible, as any event would be, on the calendar as well as on the court scheduler. The visibility of any event, even if it's full (especially if it's full!), has a significant impact on future interest and registrations. Thanks!
Program Filter - Separate the two clauses in ""Hide Ineligible and/or Programs with no remaining spot(s)"
By separating the two clauses in ""Hide Ineligible and/or Programs with no remaining spot(s)", we could create a Program Filter that would exclude Programs that are full but still display Programs that the viewer might be ineligible for. Example: we would like to create a public link to show only Summer Camps that have availability BUT since our Camps have an age restriction (7 - 10 years old), no Camps display because the user would have to have an account and an entered DOB and even then, if they are a parent, they still wouldn't be able to view the camps because they are not the correct age.
Daily Notes when Admin Logged in
Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!
Allow Members to Pay for Other Member's Court Fees (on split costs)
We would like a member to be able to pay some or all of the court fees for other members on the booking AND still need to use the Calculate Cost by Player. We would really benefit from this.
Kiosk - Use camera on kiosk to scan
Instead of having to get a separate scanner for our kiosk, allow us to use the camera on the kiosk to scan instead!
Notes tab under accounts to change different colors when things have been added
The "Notes" tab under Member's accounts to CHANGE to different colors such as (red) when notes are added. That way if the Notes tab is in red, for example then this flags the front desk to check the tab for further details on the member that were added.
Better way to track email bounces and spam reports for emails that we send to players
Since notifications are so important part of making sure that players are aware of what is going on at the club, and when they have certain events and registrations, it would be nice to have a way to see when an emails is sent for real, as we have many people usually complaining because of not receiving an email, it usually means 2 things: they got added to a bounces list or they previously marked our emails as spam, so it will be nice to see this information inside CourtReserve.
Chat Functionality with other Players/Pros within the Mobile App
Allow members to send messages to each other from the CourtReserve app by proxy, so that they do not have to reveal their email address. It would be ideal if the reply was also by proxy. This is for those who opt-out of the public player directory, but still want to contact other players.
suspend members from reserving courts for a certain time frame
The ability to suspend a member's ability to reserve courts for a set time period such as 30 days for reservation violations. The member should still be able to sign up for events, renew membership and all other functions a member would have, so this is not a suspension of membership.
E-mail reminders to admins when a session/program is ending.
It would be great if administrators received a reminder of when a program/session is finishing so we can prepare and market the next series or session. We run different programs that don't always start and end at the same time. It would be great to receive an email notification of when a series is ending so we can start getting registrants for new or ongoing programs for the next series of sessions.
Share Event Limits with Reserve Limits
It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.
We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.
We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so. As of right now, Events has one limit and then it switches to Reserve which has a different limit.
I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.
Event notifications at event level
Can we add a feature to event notifications so that instead of being global as it currently is, can we have the option of making it also event specific?
Set # of participants for an event waitlist
Can you allow us to cap our waitlists at X participants?
Thanks
Showing discounts and discounted charges on invoices
Use case: We run camps during the summer. We have a promotion that every 5th camp session is free for a player.
Issue: If we do an "Override Fee Amount" to zero out the charge for the 5th camp session, it does not appear on the invoice. If we instead zero out the charge from the person's Billing / Transactions / Unpaid Fees screen, it removes that unpaid fee. Either way, that free lesson does not show up on the person's invoice. If we do an Adjust Balance / Refund, the charge will show on the invoice and the total amount of the invoice will be correct, but it doesn't show which charge was discounted or why.
Why it matters: Although it is a 0-dollar "charge"--and therefore makes no difference financially--we absolutely want that line to show up on the invoice. We want to show the family that (a) they attended that session, and importantly (b) they are getting that session for free, as promised.
Expanding the request: The scenario above is for a complete (100%) discount. What if it was was only a 50% discount? That charge would then show up on the invoice, but it would be at half the price without an explanation. For example, there would be four charges at $40, and then one at $20. But, why? It would better to have a Discount/Adjustment field in the invoice to show that it was discounted, and a Note field to explain why (if necessary/appropriate). It should also allow percent or dollar discounts. See conceptual screenshot:
How would this additional data be entered? Maybe in the Override Fee Amount dialog?:
Setting to completely disable auto-refunds in the system
We need to be able to prevent any refunds from being automatically issued in the system due to reservation updates / event rescheduling and anything else that triggers an automatic refunds, especially to Credit Card (which happens when we disable Balance Refunds from CC transactions). We would like all refunds that currently are auto-refunded to instead go through the Pending Refunds tab.
Filter events by age
Right now events can be filtered by Categories, Dates, Day of the week, Time of the day, Events types. But if someone is looking for events for a certain age (for example, 6-year-old kids) they have no way of doing that. Can this be added?
Allow Ball Machine Fees to be taxable, but Court Fees non-taxable
We would like the ability to be able to allow members to toggle booking a ball machine on existing reservation types and to have that ball machine fee go into its own Revenue Category that is taxable. Our Court Fees are not taxable so there is no way to split this revenue right now.
Customer support service by UserEcho