Is there a solution in the works regarding the POS when you have someone using a gift card/certificate? Right now the only option is for people to just use the gift card with a split cash payment. No way to use a CC and a gift card that I am aware of. We sell a ton of gift certificates during the holidays and it causes a big problem for us when people try to use them.

We sell merchandise through Court Reserve at our pro shop and it would be great if you could create a barcode price tag using all the info that is already in the description. example-(item, size, price, UPC code) then send to a label printer.  I am currently manually creating them with label software but it would be quite simple to code. 

When will the league functionality be avaulable for tennis? 

As Admins we have the ability to deduct punches from a members package, but the ability to ADD a punch(es) onto a members' existing package would be great! This would simplify "merging packages" that only have .5 punches left to a new punch package.

The "PAY" button is confusing to members that have packages. I have been receiving daily emails/calls/questions as to why customers are being charged to their credit card instead of the packages and why it shows "pay" but they are not seeing their package options first. If the button were to say "Click for Payment Options" or "Payment options", I feel that would be more customer friendly and cause less confusion when a member is making a reservation themselves.

Setting for X number of guest passes per interval (month, year etc)

Example: We'd love to set our premium membership to have X free guest passes per year.

Right now we have to have a tip item in the POS which has to be overridden with the tip amount.  It is very cumbersome.  It would be really nice if a member could add a tip to their lesson fee

The "Notes" tab under Member's accounts to CHANGE to different colors such as (red) when notes are added. That way if the Notes tab is in red, for example then this flags the front desk to check the tab for further details on the member that were added. 

Adding guests to packages would enhance the package overing to cover all costs of an event &/or reservation.

Current package offering:

• Reservation type 
• Events Type
• Lesson Type
• All of the above packages can include the ball machine

Adding Guests to the package functionality would enable the package holder to pay for any of the packages offering and include the cost of bringing a guest

We serve food and drinks at our facility and we need a way for the customer to add a tip to their bill.  Also, there are times that instructors are given tips but there is no way to add those either.

We have templates for student rating and "report cards" to show progression,  We would like the ability to have these uploaded and appear in the patron's profile so the student or parent can see online from their profile once logged in how the student is progressing, and what new class they should register for.

When issuing a refund or a balance credit, the party receiving the credit or balance credit is sent an email notification. This allows for people to know that they are getting their money back and how. This would reduce confusion. 

If a guest signs a waiver and then becomes a member, i would like to attach their previously signed guest waiver to their member account so they don't have to sign the waiver again

Title: Replace Textbox with Dropdown for Cancellation Reasons in Membership Cancellation Prompt

Description: Currently, when a membership is canceled in CourtReserve, the system prompts users to provide a reason for cancellation using a free-text textbox. However, there is no option to switch this input method to a dropdown (combobox) with predefined cancellation reasons. While adding custom fields allows administrators to define specific reasons, these fields only appear on the membership details tab and not in the cancellation prompt. This inconsistency leads to difficulty in standardizing data and streamlining reporting.

Postconditions:

• The cancellation reason is successfully saved and is available for reporting and analytics.
• Administrators can analyze standardized data to identify trends in membership cancellations.

Benefits:

1. Ensures standardized input for cancellation reasons, improving data quality.
2. Reduces manual errors from free-text entries.
3. Provides consistency between custom fields and the cancellation prompt.
4. Enhances reporting and analytics capabilities by categorizing reasons.

Edge Cases:

• Administrators should have the option to allow users to provide an "Other" reason, along with additional comments.

Prevent refunds due to reservation rescheduling cost differences.

Example: When a member changes their reservation from 2-1 hours it is not considered a cancellation by the system so the person automatically receives a credit to their CR account.  They are really canceling 1 hour of their reservation and should not be credited for it.

It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.

We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.

We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so.  As of right now, Events has one limit and then it switches to Reserve which has a different limit.

I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.

Allow the default settings for league to be "Opt-In" so people only notify if they can't make it or change settings to allow them to select all opt-ins at once for the whole session.

It would be nice to have the capability for a member to check-in via the app when they arrive at the court, essentially if the app could geo-locate the member to see if they are literally at the courts since there would be no staff/front-desk on site. 

That way we could charge players a no use fee if they no-show for their reservation. 

A member can add AmEx in their profile account as their card on file.  We do not accept AmEx payments.  Can you block this at the front end?

With many pickleball programs being drop-in play, can the kiosk allow member to register for a "drop-in" event as well as check in for that event at the same time?

Having ability to create a dynamic membership group based on defined custom fields. In our sign-up form, we have several custom fields for members to express their interest in league play or socials or similar. Having a dynamic list of members that responded (filled in) and be able to create a membership group with specific criteria based on custom fields would be a nice feature.

Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!