We would like to have to ability to restrict By Prime Time Reservation Time.

By only having the ability to restrict our members by Reservation count, it create situations where either they can't play the autorize number of hours or they could play more hours then autorize.

Thanks

An account that is for non members that be treated as such. Guest fees and so on. 

For facilities that provide a certain number of guests per membership type. CR does not provide an easy accounting of how many guests passes a member has left on their account.  Members nor staff have no easy way to communicate "you have five passes left; they will reset on this date in the future."   Currently, staff and members together have to put their heads together and do the math after looking at the members membership tab and see when their account was created (in order to know the reset date).

Provide the means to select various formats for the session registrants listed.  Currently limited to First Name Initial & Full Last Name.  Should offer First Full Name & Last Name Initial as well as Full Name.

Additional field option to display the membership name or short code on the self check in kiosk. This allows our members and staff to verify which membership tier is assigned to the member.

Enhance CourtReserve's member portal by providing players with access to their signed documents. Currently, administrators can view signed waivers and membership agreements within each member's profile. Extending this functionality to the member portal would significantly improve transparency and build trust with our players. This enhancement would eliminate the current cumbersome process of manually generating PDFs and emailing documents to fulfill member requests.

In the Member Portal when you go to Member Directory - would it be possible to have the ability to find and display members with a specific club rating and gender?

I'd like for the option as the Director to be alerted through push or email whenever a sub-admin (teaching professional) makes a change to their schedule. I want to see when they add lessons, change lesson times, or cancel lessons. 

Right now, players can reserve a court AND sign up for an event on the same day.  We have several thousand members and we want them all a fair chance to play.  Some players are playing 4 hours per day because they can sign up for an event i.e. Open Play and reserve a court for play.

Curious if there will ever be a UTR integration for players/members that do not have nor want to establish a DUPR rating.

Allow me to filter by membership type so I cam see how many reservations each type of membership group had.

I was wondering if the event cancellation reason could be attached to the transaction note, so I don't have to go back and forth from a person's event tab and billing tab to figure out why they received a refund.

I would like the ability to select which reservations are added to an invoice.  Instead of adding via reservation date or date of entry, I would like to be able to pick and choose.  For example, with City League Teams, they pay for their match courts each quarter (in advance) and practice courts at the end of each month.  Since both are entered at the beginning of the year, I have to manually adjust each date of entry in order to invoice the months that have match courts.

It would also be very helpful to be able to preview an invoice before it's created.

When someone is shopping we should have the ability to take solicit a donation amount.

This should be charged along with the event being purchased. 

Ideally it would have separate tax rules.

It should be purchasable by anyone who can purchase an event.  For instance, the non-member parent of a Junior who is buying lessons or camps.

This is the ideal time to collect donations, when someone is spending, and it's just a matter of adding a little more on top.

We require payment for reservations at the time of booking, and it’s mostly working very well for us. We have had a number of auto-cancellations due to non-payment, which has confused our members. I have two suggestions: 1) The red notice is excellent but would even better if more explicit: “Pay within 15 minutes or the reservation will be automatically canceled”, and 2) if auto-cancelled, send a notice to the player saying why.

Hi there.. I think it is really important that our admins can see the status of a member's membership when checking them in on a reservation or event check in screen. If you edit the reservation or dig into the depth of the event in edit mode, then you can see that status, but it make so much more sense for staff to be able to see it right on the check in and payment collection screen. They don't all have permission to 'edit' reservations or events so they cannot dig deeper in.

Example of the reservation check in is below.

Let me know if this is in the plans please.

Thanks

Tracey

This is a great feature but would be greatly enhanced if it could be modified.

Basically, I would like the ability to set a minimum and maximum players per court assigned to an event.

If we don't achieve the minimum players per court, the system could flip x number of courts to Reserve.

For example, I have an event with 3 courts.  I set the minimum players per court to 4 and maximum to 6.
If the event has 8 to 11 players signed up, the system would release 1 of the 3 courts to Reserve so another group could possibly use the court.

If the event has 4 to 7 players signed up, the system would release 2 of the 3 courts to Reserve.

If the event has 3 or less players signed up, the system would release all of the courts to Reserve.

We would really like this feature because it would help us fill our courts more often without the manual fidgeting with the schedule.

It would be great to send custom email messages to different types of reservations. When one of our timeshares books, I would like it to say something versus when a local player books. 

the ability to choose which items from a retail/Pro-Shop purchase a customer is wanting to return/refund.... it is all or nothing right now.

We are finding the Invoice details are confusing for our patrons. 

• Option to sort/order invoice item details by reservation date (instead of by when it was created or updated)
• Show number of courts or court numbers for each reservation (so they don't have to guess on why the price is what it is)
• Show credits applied to reservation (again so they don't have to guess on why the price is what it is)

It's been a big adjustment for them coming from invoice that looked like this ...

Please make it so if a customer has an unpaid balance it is displayed on the mobile app homepage.

Currently they have to navigate to More | Billing | Transactions to see this information and most customers don't do this.  

Would far to prefer to have this the first information they see when the open the app to encourage prompt payments.

Maybe at least have setting for it like you do for the current weather. 

We are a seasonal facility and have different hours. It would be helpful if you added more hour options 

For example. 8am-12pm and 5pm-8pm

Some members have packages with only .5 punches left in a package and CR does not auto pull from that package to use it up... the system makes you use a package with the full punches needed to pay for reservation. It would be great it CR would allow for ALL punches on a package to be utilized or the option to "Merge" punch packages so that we do not have to manually pull .5 from one package and then the rest of the punches from another package