Create a place where template emails can be created and quickly accessed.

For Reservation Report (specifically for not grouping by members) I need to be able to see the Membership Type of the players on the different bookings. Right now there is no way to see a true breakdown of which membership types are booking which reservations / times.

Be able to limit signing up for an event after "X" amount of cancellations regardless of reason.

People are signing up and if nice outside (for example) they cancel at last minute and leave little time for new people to sign up for an event.

It should be possible to control what users without an active membership can see and do.

When a player scans their QR more than once, they should be shown their courts/events etc, again, instead of "Items to check-in not found". This might happen if a player wants to reconfirm which court/event they are booked in for.

Allow Super Admin the ability to Impersonate a member in order to increase Admin troubleshooting ability

Currently if a member has a problem that an Admin is diagnosing the Admin goes through a list of questions to determine what the issue is. Admins are often dealing with members with limited computer skills. Asking a member to describe what they are experiencing, Zoom share or to send screenshots is laborious. Requesting Chat Support adds time to Admins and pulls resources from CR. Understandably Chat Support is not available 24 hrs. a day or weekends.

Benefits of Super Admin role with the ability to 'Impersonate' a member:

•  Super Admin could quickly experience what the member is seeing & significantly reduce troubleshooting time of the Admin & CR Chat Support
• Super Admin could provide select Admins the ability to impersonate
• Limiting this feature to a Super Admin would increase the Club's control of this troubleshooting feature and reduce the chances of an Admin impersonating a member and making unauthorized purchases. 
  • This would be similar to the functionality that CR Support has now.

Right now, what is shown on the member's portal as feature list is not complete. It only it only lists the days in advance, court count per week/per day, hours before reservation cancellation penalty, and costs.

If you have rules setup for number of hours per week or any other restriction, it is not extracted from the system. Extracting a full rule deck from the system and displaying clearly on the member's portal would be good as oppose to using "Add additional feature" for each membership type and listing rules that have not been extracted.

If we have to go with "Add additional feature", it would we good to have one place that all non-extracted features are captured by the admin and, under membership portal settings, there is a pull-down menu what to include. Right now for every membership type, you have to add the feature even though it might be the same feature for all memberships (example could be a by-pass rule and number of hours prior to court time).

It would be very helpful if there was a calendar view for Reservations (weekly) like there is for events, so I can view all of the reservations/bookings for the week, instead of only looking at the schedule day by day. 

Some of the web pages should be available just for active (paid) members while "un-visible" to inactive/suspended members. If this is available, you can build pages with info that is only available for active members.

In order to protect some of the web pages for active (paid) members only, there is a need to add one more option into Page builder beyond "All" and "Logged in" users. This will add one more level of granularity for building pages and allow, for example, entry code sharing or any other sensitive info that should only be available to active members.

Call me crazy but we suspect that some members of our club, who work in IT have developed a simple software which allows them to quickly reserve courts at the moment they become availible (we suspect this based on the speed in which courts are being reserved and at the frequency of the courts being reserved by certain members ((less then 4 seconds)). Having a simple option to enable a "human" test would resolve this potential issue. However, I understand this is not a concern for most clubs! 

PS- this is actually a big issue with our governing body and tournament sign up as well, crazy stuff.

We desire to review court utilization data to determine how much of available court time is consumed by league play. We have events for various leagues. The court utilization report has a box where you appear to have the ability to enter the events you want captured in the utilization report. But that does not work. the system is looking only at reservation types, not event types. 

At a private club, without court fees (dues in lieu) anyone in a reservation group would like to have the ability to modify a reservation. Versus just the initial reserver. 

Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions.  Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.

When our System Users are making a booking on the scheduler, we want them to be able to see when the primary player on the booking has used their maximum allowed guests, so that they know they are overriding a restriction. Right now, they would have to go check their profile every time they book a guest. 

Allow non-members to see a price range for events.  We have parent/guardian (non-member) accounts so parents can register their children for JR Programs.  The cost of the program varies depending on the membership type for the child.  Right now I can only list 1 price for the parent to see, but it may not be accurate to their child's membership type.  I would like to be able to list a range of pricing so the parent has an idea of about how much the program will cost when they are searching through the options.

Packages based on time of day/day of the week for court time and events.  I have dynamic pricing so different rates for weekdays, late nights, evenings and weekends for events and court time. The current system is set-up to be utlized for anytime of day.

I would like to sell packages that incentivize use at differemt times to increase overall court utilization or target events- punch cards for weekday time events that can't be used on primetime events since those are always full. 

Court packages for noon-5pm M-Th- we already discount the court time, but preselling would be even better.

Ability to duplicate would be very helpful!  Currently, the mobile dashboard only shows new announcements and once it is viewed it is not visible unless the user click on the View All option. However, it would be helpful for us to have more control over what our users are viewing on the dashboard by allowing an announcement to remain visible OR at least be able to duplicate so that we can repost (or both).

It would be great to be able to offer promotional memberships that automatically roll into a standard member plan. For example, we would like to offer the first 30 days of a membership at no cost. This would be it's own promotional membership. When setting up this membership type, there would be a drop-down menu where you could select how this membership renews itself and what it renews as. The most common option would be to renew as a copy of itself but then there would be another option that allows you to select an already created membership type for the promotional membership to renew as. 

This would allow us to comfortably offer membership promotions online and avoid having staff having to zero out the initial member payment when registering someone in person. 

A report that can be run to show the amount of revenue generated compared to the court utilization for a certain time period. 

Currently we sell 5 different types of memberships that are geared to individuals and how they use our club.  We got away from family memberships as some "families" are one adult and one child and some are two adults and five children.  In the interest of fairness we moved to individual memberships.  Right now to buy your opening membership you have to go in and perform a transaction for each person separately.  For me that was in and out five times.  I would have loved to have been able to add each family member to my cart, view the cart and then checkout.

Add capability to send customer payment receipt via text, not just print or email

For the Website Menu section, allow system users to select a display type of "None" for when the information still needs to be updated, but they want to keep the structure intact.  Once the info is ready to be public, the display type can be updated.  Currently you need to remember how you had the page set up or keep expired information visible.

It would be great to have an option when event/open play pin codes are sent out for events.  Our business model is unstaffed so if a Pin code is sent out too early, one could register, get the pin code, cancel registration and still walk in the door with the pin code they received at time of registration.