Our club is mostly unmanned, and as a result we would like the ability for members to reserve recurring bookings by themselves. This knowledge base item says members cannot setup recurring bookings without the intervention of a system user: https://intercom.help/courtreserve/en/articles/4852028-recurring-reservations

Ideally allowing the club to turn this feature on by adding this functionality at a membership level / by membership type:

- membership level ie. Add a feature to select which type of membership you will allow to place their own recurring bookings via the portal/mobile app

- All other membership level restrictions apply as currently set at a member level ie. number of days you can book in advance, hours notice for cancellation etc.

thanks

Currently, we receive emails for anyone signing up to an event... but when the event is full, we don't get notices that people have put themselves on the waitlist and we think this would be a great feature.

Often times Rows used to build the website are similar, so being able to duplicate a Row and edit it would make website building much faster.

Can we change the format of the All Transactions page under billing to show a running balance like banks statements have? Basically, there will be a column with the date, a column with the type of transaction and the transaction date if it occurs in the future, a column for the fee, a column for payments or refunds, and a running balance to show how much is owed or on credit after each transaction. It would look like this:

The invoice page works fantastic but I truly believe that revamping the All Transaction page to look like the table above would vastly reduce the confusion from customers when it comes to explaining charges on their accounts.

Please allow us to use Dynamic Member Groups and not just Static Member Groups in the Event Registration Restrictions.  Dynamic groups would allow us to easily manage our members and the events would automatically update based on our update of members.

I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.

There should be an easy way to email reminders to members who have an outstanding balance and unpaid fees (of any sort) older than X days.

Enable a member to do an annual membership paid in 4 installments.  

There are times when we want to send a targeted marketing email to event participants but the Notify option doesn't have the email builder. The other option would be to create a member group directly from the event. Then we could use the email builder. Thanks for your consideration. 

We're building a custom inventory management tool and need API access to sync POS items and stock levels. Please add endpoints to: list all POS items, retrieve a single item by ID, and update stock quantity (on-hand). This would allow us to keep inventory in sync without manual entry in the POS area.

Just a notes tab for each court that the admins can have notes for the day. for example, need to close a certain court by a certain time or notes for the day for a pro. For example if a certain event is assigned to a pro, it can show on top of their page even if you don't need courts assigned for them! 

When our members have a paid membership and are changing to a free membership, they are not cancelling their paid membership first. It would be handy to have the system recognize the change and auto-cancel the paid membership on their last paid day and auto-start the new free membership once that time is up. 

If they want to move to the free membership immediately, it would also be beneficial to have a pop up that tells them they are cancelling their paid membership before the paid through date and that they recognize they are doing so (without any refund or proration)

Hey have a 1 million users on our platform, and we need an easier way to have credit expire from the date of the last most recent transaction. We are currently doing everything manually, and it is very tedious. 

We have some clinics that are DUPR 0.0-2.749. We had a scenario where someone without a DUPR account tried to sign up for the clinic but couldn't since they need to have a DUPR account at least tied to their CR account to sign up.

One solution is to just remove the DUPR restriction all together, which I have done in the meantime. But I think it is a reasonable solution to allow players who don't have a DUPR id attached to their account to sign up for an event that allows for DUPR "Not Rated" ratings to sign up.

One of the reasons I want to have a restriction is that I want to keep the upper limit to ensure that no one above the level can sign up and either be frustrated by the lower level players or ruin the experience for the players actually in that range.

Customers put money on their Customers Account to be used for POS Purchases, etc, but CourtReserve uses this credit each month to pay their membership.  Then they have to add more money to their account.  We as facility operators want players to use NEW MONEY to pay for their Memberships...not OLD Money that is on their account.,

Add the bar code to a smart watch (iWatch) to add flexibility to the check in process.  The self check-in for events works great and out players love it.

Auto refund to the credit card is great for club cancelled events (like auto-cancelled events due to low numbers) but we'd like the option to change the destination to "account credit" if the customer cancels.

Booking window restrictions should work both ways to control member access to club facility.  If there is a booking window restriction, it should be enforced whether or not the member did the booking themselves.  This would much better support the statements made in this article:  https://help.courtreserve.com/en/articles/8099478-membership-type-booking-windows

I would love for there to be a way for people who are marked as no-shows to get a notification/email telling them, so they know their spot was taken by somebody else. This would be helpful in letting people know so they don't waste the trip and so they are aware of them being marked as a no-show(if the club charges a no-show fee).

Please implement Dark Mode UI theme for Court Reserve Backend. In the backend system users can decide their theme in preferences. Maybe even some more themes would be cool! Should be a simple fix.

Reservation Report has by-day breakouts but can we add to Court Utilization Report as well?

Weekends are naturally busier than weekdays, and even some weekdays are busier vs. others due to regularly scheduled programming (e.g. leagues, round robins, etc.). Seeing utlization rates by 30min and 60min blocks is super powerful, but it would make the insights even more actionable to be able to see utlization of custom defined "morning", "afternoon", and "prime time" blocks. This would help clubs identify when is the best time for maintenance, for scheduling new programming, or flagging peak periods where intervention may be required to increase court availability.

More powerful filtering to create dynamic member groups to enable better email targetting and capturing revenue opportunities. A couple examples of what I mean:

1. Add EXCLUSION filtering. Current Member filtering in "Event Category" is limited to inclusion (i.e. members who have participated in a specific Event Category or Categories). If we were to add Exclusion filtering, we could more easily identify members who have NOT participated in an event category (e.g. Junior Members who are NOT registered for Summer Camps) or members who have participated in one category but not another that we might want to target to them (e.g. Adult Members who have taken Group Clinics but have not done Private Lessons)

2. Ability to carry-over last "membership type" for lapsed members with no "currently no membership assigned". Essentially this is the players list that pops up when you click on "lapsed" on the Membership Status Report. The issue is that you can't do anything with that list. You can't make it into a Dynamic Group list. And in the Membership Reports if you select "currently no membership assigned" it doesn't return what their last membership type was before lapsing. This is important because we have multiple membership types (Senior/Adult/Junior/Instruction Only, etc.) which have different renewal models / communication and we want to be able to dynamically exclude members from the communication once they renew.