When a player scans their QR more than once, they should be shown their courts/events etc, again, instead of "Items to check-in not found". This might happen if a player wants to reconfirm which court/event they are booked in for.

We would like people to be able to ADD members to their family but not DELETE them since we are having people accidentally deleting members.  Could these be two separate options?  Currently the option is to add/delete members or not.

It would be great to add to the waiver report a filter that shows students with an unsigned waiver.  As of now, the waiver report is only showing those who signed. 

and, OR add a field option to the reports such as the EVENTS events and the ATTENDANCE  reports have a field that will give us a list of those you signed and those who are unassigned.  THe best place would be on the attendance report for sure.

Thank you

The system should send a notification to members who have a membership plan that "Expires After X Days".

We should be able to configure the number of days before the expiration that the notification is sent, and ideally the member should be informed when they try to login to the members portal, or use the mobile app, that their membership is now inactive (this does display when they try to make a booking but not before). The format and content of this notification email should be configurable like the other notifications.

May I know if there is a possibility to allow online payment via PayNow (Stripe) in Court Reserve, as I've checked that its available in Stripe. Link is below.

https://docs.stripe.com/payments/paynow

This is a popular Payment mode in Singapore and it has lower fees as well.

CLOSURE: Create partial refunds from the time the closure is made. For example, if a player books a court for 2 hours 6-8pm and it starts raining at 7pm, the player should get refund for 1 hour only because they used one hour. Currently it cancels the entire booking and gives them refund for 2 hours.

It would be great if we were easily able to see how many account credits were in the system as a whole outstanding.  Similar to a company issuing gift cards, an account credit is a liability.  Would love to be able to easily account for it as unearned revenue in my books.

Specifically, credits from payments that were previously made (and collected), but bookings were subsequently cancelled and a credit issued. 

Right now the CR skill levels increase in .5 increments. There is a big difference between a 3.5 and a 4.0 player so it would be great if there was a 3.75 skill level native to the CR system. Yes we can add that functionality but when you display an event CR lists the skills out of chronological order (assuming it lists the native skill levels first and then the club initiated ones later). The results is a confusing jumble

Email Templates for different programs. If we cancel ,for example, a junior practice, it would be easier if we could choose from a template library oppose to creating a new email every time by a different person. 

In order to get a full session for a league, the league will have the ability to have more than the capacity per session. People routinely will opt out of a session so we would like to have a waitlist by session so that those on the waitlist have the option of filling the open slot.

We have set up a membership waitlist as we are at capacity.  We want to allow interested folks to join the waitlist as some members leave every month.  Our website shows our membership types to interested non-members.   If they click to register it and aren't logged in to an active account they get a message that no spaces are available and NOT given the opportunity to join the waitlist - we could require them to create an account after expressing interest in joining the waitlist if that showed as an option.  We need non - member vistiors to tell us that they want to be on the waitlist and be able to put themselves on it without expecting them to figure out they need to creeate and account and be logged in.

Court Reserve – Leagues

We have been using the LEAGUE Add-on for two months now. Here are some of our feedback comments:

1. Need the ability to “SUB” in a player. Once the Game Day has started if any player needs to stop playing (heat, injury, called for family emergency, etc) then we would like the option to “SUB” in a replacement player. Typically our replacement player is a Staff member to keep the play going.

1. Widgets (Events Calendar) do not show LEAGUES. We use the widget for the calendar on our website and the leagues are not visible. This is unfortunate as we are paying an additional fee for this feature and we want to market leagues on our website. Please fix this.

1. Assigning 4 or 5 players to a court for a GAME DAY works for many numbers of players EXCEPT when the total of players equals 6, 7, and 11. There is no combination of 4 or 5 that works. We need to be able to see the OPT-IN date/time for each player so we can figure out who the “last” player is that signed up IF we have to ask them to “OPT-OUT” for that GAME DAY. Of course we work really hard to get an additional player to avoid the “6,7, 11 combo”.

1. We run our own leagues with formats that COURT RESERVE League Option does not support at this time (such as Mixed Doubles). I would like to be able to add our league information (a link to the player stats for example) to the LEAGUE Menu item on the Portal webpage. Currently I have to create a separate menu item also called “Leagues”.

Add an option in leagues for inactive players to automatically moved them down 1 spot every game day they don't play.

To be able to export an item category  item that would include the short name, otherwise what is the purpose for short name??

Cancelling a membership in CR can be very awkward and irksome. We've experienced multiple instances of a member's credit card being charged when their membership was set to cancel. This is a key piece of functionality that could be and should be addressed in a much better way. For example, CR should provide a membership cancel option that does not depend on guessing or determining the "right" cancellation date--it simply assures that membership doesn't renew, period. In addition, allow for a "Cancel after this date" kind of option...but make the simplest case ("Do not renew") easy to accomplish e.g. a simple "Do not renew" toggle that removes all date dependencies.

Allow an admin to choose what columns can be seen when viewing a registrant list (custom rating, DUPR ratings, etc.)

Pleas add functionality allowing individuals to register for a team event in the hopes of an admin pairing them to another individual registrant.

people don't want to have to check back to see if anyone has opted out, so would be great to have a waitlist for the game day that automatically add them

We currently allow members to bring up to 3 guests for free during their membership. However, when booking a doubles court for 4 people, the reservation owner is automatically assigned as the one bringing the guest. This results in the reservation owner using their guest allowance, even if another player actually invited the guest.

There is already a feature in the admin portal that allows switching guest ownership, so it likely wouldn’t require much effort to make this functionality available in the public booking interface. Ideally, this option should be configurable and enabled or disabled by the portal admin through the backend settings.

When we schedule an event, we would like the system to send an auto-notification to remind players about the first day of the event. But we do not need the email to continue to send for every date after that.

There is not currently a setting that allows you to send out a reminder for the first date only. The reminders are set to send out for each event date.

For example, this is a problem for our camps that meet every day, we would like to send one reminder email before the start of camp, but in order to do that, the system also sends an email again every single day the rest of the week as well.

Membership types based on Residency (for municipalities). A criterion for determining membership types should be zip code. For example, if my zip code is for the town of Wells 04090 then I am able to choose a resident membership. If it is not, then I must choose another membership option. 

Hello,   We are currently using safesave  integrated in CR.   The service is fine but the fees are an avoidable  expense with the integration of Clover as a payment processing option you would be giving your clients a much cheaper option and the ability to keep revenue  which is a win win.    Thanks Kellie Arce,  NB Pickleball Club

There are 3 ways that members can play: Court Reservations, Events, and Leagues. Reservations and Events have a tab, the Leagues do not.  Please add a Leagues tab.