Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+58
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 3 years ago in Reservations updated by SLPCC Web Admin - Mike 2 weeks ago 10 1 duplicate
+50
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 6 years ago in Events / Programming updated by USBA Admin 4 months ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 1 year ago in Reports / Event Reports updated by Tim Owens 9 months ago 2

+3

Waitlist Limits

Tom Wilson 3 months ago in Reservations updated by SLPCC Web Admin - Mike 3 months ago 1

Can a limit/specific number be set for the waitlist function per court (for players waiting for an opening in an event)? Our default is set to 4 players per court, but knowing some players to not show up & not remove their name, and some players tire easily and like to rotate out to rest. At the same time, we don't want any more than two additional per court. Example: 4 courts, 8 waiting spots. Need to be able to set it specific to each club's needs. 

+3
Waiting on Votes

Leagues need to be made compatible with Swish.

Gresham Wilson 3 months ago in Leagues updated by Scott Doyley 2 months ago 1

Leagues need to be made compatible with Swish.

+3

edit reservation type when paying with punches

Kiran Dhatt 3 months ago in Packages 0

allow players to edit their reservation types when paying with punches. for example, our club and a few others in MasterMind use reservation types to force players to add everyone for waiver purposes. however, when they book a "Private Court for 2" and then later confirm the other two players, they can't add them themselves because they are unable to edit the reservation type to "Private Court for 4" without admin intervention.

suggested by CR support to add this idea.

"If he's already paid for the reservation with a punch, that punch is being assigned to a specific reservation type. They won't be able to edit that on their own since the systems essentially going, "No, it's done and paid for with a punch. No edits can be made." At that point, it does require any additional edits to be done from the admin side."

+3
Internal Review

Custom Rating - DUPR Waiver

Jeff Moulton 3 months ago in Integration / Ratings updated by Josh Willey 2 months ago 1

We have a waiver program for rating exceptions that uses the MyDUPRCoach process. If the player doesn't have a DUPR rating, then this is not an issue as the coach assigned DUPR gets added to their DUPR profile and that allows players to sign up for whatever events they want to. If the player does have a DUPR rating, then we need to create a custom rating range/value for them and edit events to allow that custom rating range/value. It would be convenient to create a custom rating where it is a number that can be used with the DUPR rating restrictions to allow players to be allowed to sign up for events. 

Bonus would be to create a period that after which would nullify the waiver so that we can do a re-evaluation of the player.

Scenario I have the issue for: I have a player who has a DUPR rating of 3.000. Our next DUPR range is 3.250-3.749 and this player believes they should be allowed to take instruction within that level for whatever reason. If the waiver process says that this player is in fact a 3.259, it would be nice to input that value into a field and have it be automatically used by rating restrictions rather than having to do something with a non-number string in a custom rating. Then after 6 months - this player gets an alert that they need to have another waiver evaluation to ensure they are still playing/competing at that level.

+3

Discount Code for Memberships

Braden Keith 3 months ago in Memberships 0

A discount code to give to people to get a discounted membership price would be super helpful!

+3

Open API Payments Integration

Randy Burgess 4 months ago in 3rd Party Integrations 0

Court Reserve to consider creating a certification for payment integration API's. This would allow clubs internationally to select their own local payment providers who can develop payment solutions to integrate with court reserve. Court resreve would need to certify the solutions for compliance etc. This would give greater flexibility to persons who do not use twothe available payment providers. 

+3

Add Court Name to Booking Confirmation

Randy Burgess 4 months ago in Schedulers 0

Currently booking confirmations, only include the court type. 


Whereas we have multiple of the same court type, distinguished by name for example: Court Type: Tennis Hard Court, Court Name: Court A, B, C ,D, E...; it would be best if the court name is on the booking confirmation 

+3

Allow Player added to a Reservation to Cancel Reservation

Randy Burgess 4 months ago in Reservations 0

Whereas the portal is configured to allow adding a player to your reservation, I need the added players to be able to cancel the reservation form the email notification they get when they are added to a reservation. 

The use case is that- some reservation owners may randomly input other club members names, without the added club member making any previous arrangement with them. Outside of this being unreasonable, it can restrict the added member form creating a reservation of their own based on reservation rules in place. Currently only the reservation owner can cancel a booking, the request is for any player on a booking to be able to cancel the booking with reason

+3

Add Custom Content to Packages purchase page

Angela Petschow (Admin) 4 months ago in Website Builder updated by Kim Lehman (Product Owner) 4 months ago 0

We would like to be able to add content before and after displaying our Packages (ie., helpful overall information regarding memberships, links to our refund policy, etc) instead of listing this for each Package.

Currently, there is no way to do this (that I can see).

+3

Add custom content to memberships page

Angela Petschow (Admin) 4 months ago in Website Builder updated by Kim Lehman (Product Owner) 4 months ago 0

We would like to be able to add content before and after displaying our Memberships (ie., helpful overall information regarding memberships, links to our cancellation policy, etc) instead of doing this for each Membership.

Currently, there is no way to do this (that I can see). 

Image 475

+3

Create a warning header or a flag that can be set to notify admin that there are phantom reservations, ie reservations without courts so they will not show on the scheduler.

Elly McCarthy 4 months ago in Notifications 0

If you create an event, but forgot to add courts to the event it will create a phantom event. Currently there is no way of seeing them on the admin scheduler, they will only appear in the member calendar or in the event list. This can lead to mistakenly having two events at the same time, or an event that can be registered for without anywhere to play.  If there could be a notification or flag that can be toggled on in admin that sends warnings or highlights that there are courtless events that would be ideal.

+3

Message Board Integration

SLPCC Web Admin - Mike 4 months ago in Any other Ideas / Suggestions 😁 updated 3 weeks ago 1

Add a Message Board integration for members/groups to communicate with us and/or each other, share pics, PDFs, etc?

+3
Waiting on Votes

Instructor Feedback - Players looking to provide feedback on the lesson/drills - Can it be an email or something that they can do inside Court Reserve?

David Benett 5 months ago in Player Experience updated by Josh Weese 4 months ago 2

Our players would like to be able to share feedback to the instructors following their drills/lessons whether it's a notification, email soliciting, or they can just go into their Court Reserve and notate. 

+3
Waiting on Votes

Add an add payment profile options when members pay with credit card in POS

Jenni Hodges 5 months ago in Point of Sale / Inventory Management updated by Josh Weese 4 months ago 1
+3
Waiting on Votes

warning beep on kiosk if scanning in before the time allowed for check-in

Lance Reinsma 5 months ago in Attendance / Check-in / Kiosk updated 5 months ago 5

when scanning in at the kiosk and there is a time set that the player cannot check-in, i.e.. 2 hours or more ahead of time, and if they do, I am requesting they get a warning beep with maybe a red X letting them know they need to scan in closer to their event time.

+3
Waiting on Votes

Ability to edit or delete guest waivers.

Karen Kattar 5 months ago in Waivers / Membership Agreements (add-on) updated by Kim Lehman (Product Owner) 4 months ago 1

We have duplicates of guests waivers because players make an error completing the form and can't edit it themselves. So, they create a new 2nd waiver. The admin is unable to delete a duplicate waiver, not can the admin edit it for the player. Can a guest waiver be made to edit and delete?

+3

Ability to pull future payments in reporting

Marian Jessop 5 months ago in Reports / Financial Reports 0

Be able to predict future payments for the month 

+3

Purchase Add Ons Online (recurring fees)

Angela Petschow (Admin) 5 months ago in Memberships 0

Since the system only allows you to have ONE membership at a time, is it possible to enhance the RECURRING FEES feature or copy it and call it ADD ONS that we can sell online?


Scenario: A Member wants to also pay for a monthly locker rental (recurring 1x a month fee). And, I have another Member who wants to rent a locker just for the month of December.


I'd like them to be able to purchase this add on online from a section of the portal, just like they would a package and give them the opportunity to select the start date and select whether it is a one time payment or recurring monthly fee.

+3
Waiting on Votes

POS export

Jackie Byerley 6 months ago in Point of Sale / Inventory Management updated by Josh Weese 4 months ago 1

To be able to export an item category  item that would include the short name, otherwise what is the purpose for short name??

+3

Integrations to help with automation - Either Google Sheets Integrations or Zapier - See Use Case Below

Terry Burger 6 months ago in 3rd Party Integrations updated 6 months ago 0

We use a Wix website so that we can track sales and conversions through our marketing channels. I find that when you put links or embed HTML to CR, it doesn't track as well. Most of these platforms like WP, WIX, Square, Click Funnels, etc have automations that can send things to a google sheet.  Tracking marketing is just better keeping it inside the system that was built. 

Because we do this, there is SO MUCH manual entry for my team, and for a $10 pickleball class, it's a lot of manpower for a low amount of money. It would be great to just be able to automate this process to create the "free" or "event" memberships that we all use by sending them to a spreadsheet, and then allowing Court Reserve to access that sheet and create an automation of sorts for it. 

A Zapier integration would solve most of my problems as well! 

+3
Internal Review

Invoice - Easy Online Payment Link

Davy Campano 6 months ago in Transactions/Financials updated by Matt Criswell 4 months ago 1

Would be great to have a link that could be copied directly from the invoice page.  This link would be the same link that gets emailed out. Currently we invoice some people that don't have CourtReserve accounts so to get this link I have to send an email to myself and then copy the link.

Image 379

+3

Notifications of Cancellations per Instructor

Alison Cremeans 6 months ago in Notifications 0

Our Instructors would like to be notified when one of their lessons, clinics or events get cancelled. However, the only way to do that currently is for each of them to receive ALL cancellations regardless of which instructor is on the lesson, clinic or events. Our request is that each instructor receives only the cancellations that impact their own schedule.

+9
Accepted for Future Development

Leagues

Corbin Devlin 9 months ago in Leagues updated by Lori D'Antonio 2 months ago 3

Hey there, we are hosting a couple of flex leagues using your league program. We want to make one of the days have less opt-in spots available but it won't let us do that unless we change the entire session. Can you add an option to adjust the opt-in limit by the game days?

+9
Waiting on Votes

POS Option to FORCE member name selection

Looking for a setting/option to "force" a staff member to associate all POS sales/transactions to be associated with a member. If it is a walk-in sale, we can always create a fake member called "walk-in Sale" to sell items to.


An issue we have today is that if a transaction is completed at the POS WITHOUT a member being selected, the transaction cannot be updated thereafter. This presents an accounting issue for the members account and transaction history.

ELSE - we need a way to edit the transaction AND THE MEMBER NAME after-the-fact.

Image 314



+9
Waiting on Votes

Check-In button on the reservation for members to use their phone to "Tap" to check-in

Styrling Strother 9 months ago in Reservations updated by Tim Owens 8 months ago 1

Members to use their phone to check-in by simply clicking on a CHECK-IN button on their reservation

+9
Waiting on Votes

Additional Kiosk Sounds at Check In

Robert Rothrock 10 months ago in Attendance / Check-in / Kiosk updated by Bruce Levy 3 months ago 3

It would be great to be able to assign different sounds at the kiosk for different Membership Types as well as different membership status like "overdue" and "expired" and "canceled"

+9
Waiting on Votes

Guest Waivers to be transferred to new members accounts

Elliot Springer 12 months ago in Memberships updated by Josh Willey 8 months ago 2

If a guest signs a waiver and then becomes a member, i would like to attach their previously signed guest waiver to their member account so they don't have to sign the waiver again

+9
Accepted for Future Development

Enable Dropdown Selection for Cancellation Reasons in Membership Cancellation Prompt Feature Request

Kris 12 months ago in Memberships updated by Christy Howden 5 months ago 2

Title: Replace Textbox with Dropdown for Cancellation Reasons in Membership Cancellation Prompt


Description: Currently, when a membership is canceled in CourtReserve, the system prompts users to provide a reason for cancellation using a free-text textbox. However, there is no option to switch this input method to a dropdown (combobox) with predefined cancellation reasons. While adding custom fields allows administrators to define specific reasons, these fields only appear on the membership details tab and not in the cancellation prompt. This inconsistency leads to difficulty in standardizing data and streamlining reporting.


Postconditions:

  • The cancellation reason is successfully saved and is available for reporting and analytics.
  • Administrators can analyze standardized data to identify trends in membership cancellations.

Benefits:

  1. Ensures standardized input for cancellation reasons, improving data quality.
  2. Reduces manual errors from free-text entries.
  3. Provides consistency between custom fields and the cancellation prompt.
  4. Enhances reporting and analytics capabilities by categorizing reasons.

Edge Cases:

  • Administrators should have the option to allow users to provide an "Other" reason, along with additional comments.
+9
Waiting on Votes

Key FOB for check-ins <> compatible w/ door access

Timothy Wesson 1 year ago in Integration / Access Control (RemoteLock) updated 1 month ago 3

Many facilities have multiple uses other than court bookings. A facility such as ours, has a gym portion as well as tennis and pickleball courts. Court Reserve is a premier software for handling our facilities bookings. But we also have members who only utilize the gym space. We currently have to pair Court Reserve with a separate software such as GloFox, JoinIt or LightSpeed, to have a key tag scanner for our gym members to check-in and to pull up their account with a Face ID. This system also has a door access feature to help manage our 24hr facility. 

This all-in-one package would be beneficial to multi-sport facilities but also enhancing Court Reserve check-ins by adding a key tag scanner, face ID profiles and door access.

+9
Waiting on Votes

Auto-cancel reservation settings need to include reschedules

Deborah Symons 1 year ago in Reservations updated by Josh Weese 4 months ago 1

Prevent refunds due to reservation rescheduling cost differences.


Example: When a member changes their reservation from 2-1 hours it is not considered a cancellation by the system so the person automatically receives a credit to their CR account.  They are really canceling 1 hour of their reservation and should not be credited for it.

Tagged for Prioritization
+9

enhanced phone number lookup

Amethyst Mckenzie 1 year ago in Settings / Configuration / Permissions updated by Katie Siddoway 9 months ago 2

We use phone numbers to pull up member accounts.  Unfortunately because there is not a specific criteria on how a number is entered, it makes the phone number lookup difficult.  For example a number can be entered as xxxxxxxxxx, xxx-xxx-xxxx, or (xxx) xxx-xxxx and the search will only pull numbers in the exact same format as listed on the account.  

Please, please, please either force the number to be entered a certain way -or- update the search so that it can pull a number regardless of it's format!!!!

+9
Waiting on Votes

Early bird registration

Kristen Wilson 1 year ago in Memberships updated by Angela Petschow (Admin) 6 months ago 2

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.