Make it so we can assign the non-member/visitor account on a future date.

Why? For instance, someone might be on a trial or canceling a current membership, with a cancellation date already set. If we can assign the non-member account for a future date, it eliminates the need for a manual reminder to revert the account to a free status.

Would it be possible to add a function where, when we manually deduct a punch/session from a package, the system automatically sends an SMS notification to the customer showing their remaining balance?

This would help keep customers informed about their usage and improve transparency.

Thank you!

Ball Machine Rental Costs with 2 Players

Ball Machine Fee Issue: ball machine fee is charged to every player on the reservation (except guests) resulting in:

• Lower BM usage
  • BM appears to be grossly overpriced. If a Gold & Silver member rent the BM for one hr the total cost for the BM alone is $54/hr
• Multiple refunds/ Increased Admin HR
  • Manual refunds are performed on an ongoing basis for the overcharge

Current Workaround

• BM Reservation type: Ball machine.
• Set-up:
  • Fee Responsibility = Reservation Owner
• Set-up Costs/Custom Court Costs
  • Reservation type: Ball Machine with $X/hr

Result:

• Only the court owner is charged (Option 1 from table)
  • Accurate pricing displayed if all players on the reservation have the same pricing as the court owner (via membership type)
    • As a player I would have the player with the cheapest BM pricing own the reservation. Therefore, realizing the cheapest price.

Workaround Enhancement

• Average out player cost based on membership cost for BM. (Option 2 from table)
  • Fairer pricing
• Option to have the owner pay or all players on the reservation pay their fee
• Perhaps the software allows Option 1 & 2 so the admin can choose

When you select "this occurrence only" to cancel or edit an event, it cancels all the dates. I think that is a bug and needs to be fixed. when selecting "this occurrence only", the system should not be deleting any other dates except for the one selected. I tried to tell / explain that to the customer service guys and I don't think they understand the system much to know the difference. 

League registrations do not show under the Events tab on a member's account. I'd like to be able to see if a member has signed up for a league, rather than opening each league and looking for their name on the roster. 

We need the ability to perform mass update tasks such as Cancel or Change/Assign Membership on free memberships but currently we only see our fee-based memberships on the list that we can apply actions to.  Could you expand this list?

PLEASE PLEASE PLEASE!

The same way for fee responsibility where folks can select "Each Player Equally" and then pay their portion with CC -- can we please set it so the individual can also pay with a "punch"? 

Right now, Member report is the only report that provides all the details about member including address, phone number and other fields not available in other reports. If somebody wants to run a report for last year and membership already expired for that year, you need to run Member and Membership report and use Excel to combine in order to get info about members from last year including their addresses. Ask is to expand Memberhip report and include all other fields that exist in Members report

Our club charges a one-time initiation (capital) fee in addition to annual membership dues. Currently, the system does not distinguish between new members and returning members at renewal, which means the initiation fee would be charged every year, instead of just once for life.

Our club would benefit with adding a member-level initiation fee status tied to the account (not the membership term).

• Each member account could include a flag or field indicating whether the initiation fee has been paid 
  • The initiation fee is automatically charged only if this field is set to “No.”
• Once paid, the status is permanently stored on the member account.
• On all future renewals (including multi-year memberships), the system automatically excludes the initiation fee.
• Administrators should be able to manually override or mark the initiation fee as paid (for legacy members, transfers, or exceptions).
• Applies to all membership types and renewal flows.

• Initiation fees are charged only to brand-new members who have never held an account at the club.

I know you are aware of the issue of members booking courts using bots. We have been dealing with this as a club for about 4 years and have a LOT of experience with all the tactics and tricks members will use to take advantage of the systems in place. I know you have released a feature that will allow for one timeslot only per day to have a reservation lottery. Unfortunately this is not very useful to use as we have members booking using bots at all times of day.

There is another tactic used by bots that I like to call "walking down" where a person wants to play at 7pm-10 but there is a lot of competition to book the courts, or perhaps there are other bots they are competing with. This person will book a court from 9am-12pm and right before 11am will cancel the booking and immediately book for 11am-2pm. At 1pm they will cancel and book from 1pm-4pm... and so on until they get to 7pm. So, someone waiting to book at 7pm will never get a chance to book the court since this bot was walking this reservation down the scheduler. We are wondering if a couple suggestions can be implemented that would help level the playing field between humans and bots (at least for now).

1) captcha. Would adding a captcha prompt during the booking process help prevent the usage of bots? Could this be an option toggled on/off in the settings so it can be optional... perhaps some clubs like the bots. I will say bots have really helped some groups book courts efficiently so maybe not every club wants them gone.

2) Flagging sketchy behavior. This would be my preferred method of handling bots by Court Reserve recognizing when an account is engaged in patterns of booking behavior that are either impossible for a human to do, like instantly booking multiple reservations, or walk down a reservation by repeated cancelations and re-bookings. I'm thinking after an account gets flagged Court Reserve can send them a warning and give a notification to admins that an account has been flagged. If the behavior continues Court Reserve, with permission of the admin, can remove booking privileges for this member. We have a feature for penalty cancellations, but not one for penalty behavior. There could be a counter and this sort of thing could be automated to some degree for the admins. 

That's all I have for now. My staff is very eager to fight back against the bots. We have quite literally thousands of software engineers that are members of our club so we run into a lot of these issues. They are very clever and capable folks, so putting a stop to this behavior is a good challenge. Please let me know how I can be of any help. Thank you.

We currently have guest waivers, but one of the questions we ask is whether or not they would like an account created. 

When we create an account, they would have already signed the waivers, so this would be a redundant step for the member experience. 

I was told to put my chat in the idea board here so I will just paste it below:

Hi, I would like to raise a concern again this year about price increases. We raise our prices once per year, always on February 1st. The way it is currently handled is very inconvenient for two reasons.

1) There is no way to schedule a price increase. Prices are always live, so if I want to change prices I need to first turn off the member's ability to book a court, and then manually update all the pricing. I would encourage you to look at our customer pricing page to understand this is not a small task, and mistakes are very consequential.

2) After adjusting the prices, Court Reserve does not change the amount owed on any reservation on the scheduler unless you need to make any edit to that reservation. If you do need to make an edit either you can save and the member gets charged the new price, or you can manually adjust the price back to what it was which will now lock the member out from making any further adjustments to the reservation.

This is working as intended and it has been this way for a while. I would simply like the option for when I update prices to have a check box to "Update all existing reservations" or not. I believe this logic exists when updating membership pricing. I assume it was added for the very good reason of members not wanting to be charged more for something they already paid.

At the risk of sounding redundant, a simple example is you booked a court for next week to play a game with 4 friends. Later, you learn one person cannot make it so you swap them out for another friend. Suddenly you realize you owe $2+tax for the court you had already booked. This is the experience our members are getting during price changes. Their existing reservations should not be subject to pricing changes as that would seem to violate a lot of trust between the club and customer.

If there is a way to please have this updated so when a reservation is made and paid-in-full, the billing is then locked in place. That would be a huge help to our staff and our members. February ends up being a confusing month for this reason and this sort of thing would appear to add more value to the software and create more control for the admins. Please let me know if I can be of any help. Thank you.

This is something we offer, but in the customer/member portal, this non-member profile is listed as one of our memberships, and it says $0/month, but it should just have its own category with the price per 90-minute court reservations and price per hour for golf simulator reservations clearly posted. This non-member account is what allows our golf simulator customers make reservations because we do not offer a membership for our golf simulators - everyone pays as they play per hour. These non-members can also book pickleball courts at the non-member rate, which is priced per 90 minutes - we do offer memberships, but you do not have to be a member to book a pickleball court.

This would be very helpful for those who use Court Reserve for making golf simulator reservations and offer full food & beverage service, and could use just a 5-10 minute window between reservations to clean and reset the golf simulator bay. The ability to customize buffers so that they only occur during restaraunt's open hours would be ideal so we can maximize golf simulator bookings outside of those hours.

Create a on/off switch that when enabled, gives you the ability to set different times on each court under a single evet. 

For example, Open play: Courts 1-3 from 8am-10am, but court 4 start at 9am. 

Right now this prevents us from allocating courts to an open play session if a court is reserved for one hour which inhibits signups for sessions. We want to maximize capacity & manage the yield, but without this function we are limited by the software. 

Our tennis and pickleball members have very different prime times that they like to come in and play. We are handcuffed as admins being only able to set 1 master prime time list of times. Please allow for unique prime times to be set for different sports, as the players have different preferences. 

Allow naming conventions for individual clubs like it is done for changing the name of Events

Allow packages to be auto assigned yearly instead of monthly.

The ability to update the number of punches in sold packages as a form of price adjustment. Also, updating the event categories punch allowances without having to delete and re-add the categories.

Currently a player can only use their punch card for them or a connected family member.  It would be nice if they could use a punch to pay for a guest as well.

On the customer side, each 'event' should have a 'share' button, allowing the user to copy and share a link to an event with others.