Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+64
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 4 years ago in Reservations updated by SLPCC Web Admin - Mike 4 months ago 10 1 duplicate
+53
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 6 years ago in Events / Programming updated by USBA Admin 7 months ago 7 6 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 2 years ago in Reports / Event Reports updated by Tim Owens 12 months ago 2

+12
Waiting on Votes

Add Meta Pixel and G-Code data tracking

Wornden Ly 1 year ago in 3rd Party Integrations updated by Tim Owens 11 months ago 2
+12
Waiting on Votes

Flag members with no payment profile and display notification upon check-in

Val Prothero 2 years ago in Attendance / Check-in / Kiosk updated by Davy Campano 1 year ago 3

Would love to be able to see an icon or other identifier next to a member name to indicate to check-in staff if they do not have a payment profile.  Also, a "Please check with staff regarding payment for your play today" notification would display upon check-in.   This would prompt staff to intercept the visitor to collect payment or assist with creating a payment profile upon arrival.

+12

Allow individual memberships types to turn on/off "require payment profile"

Aria Colby 2 years ago in Memberships updated by Mckayla Markowski 6 months ago 8

Set certain memberships to require payment profiles and others such as Guest to not need a payment profile.

+12
Waiting on Votes

Limit reservation number by reservation type

Jon Otto 3 years ago in Settings / Configuration / Permissions updated by Alexander Kellar 8 months ago 3

We wish to limit the number of reservations for a specific reservation type.  ie, 1 reservation to play tennis,  1 reservation to use a ball machine on specific courts.  

+12
Waiting on Votes

Demo Paddle Module

Ryan Trefry 4 years ago in Transactions/Financials updated by Aria Colby 5 months ago 2

Add Demo Module that can track, charge, manage demo paddles that are checked out.

Charge for demo paddle.

Alert if paddle not turned back in.

Hold credit card on file.

+12
Waiting on Votes

Automatic monthly recurring billing and registration for weekly events that are ongoing

Lisa Phillips 4 years ago in Events / Programming updated by Tim Owens 2 years ago 5

For our events that are ongoing such as our weekly Junior Competitive Team, we would like to have automatic monthly billing and automatic re-registration so the family does not have to re-register and payment comes out of their account automatically each month, in the same way their monthly membership payment does. 

+12
Waiting on Votes

Mass Account Deletion

CRBooking Support 5 years ago in Player Management updated 1 year ago 8

Could we have an easy way to delete a large number of accounts from our Court Reserve database?  We are in the middle of our first registration renewal process using Court Reserve and would like to delete the people who did not renew their memberships and the people who did not accept our invitations to join from the waitlist (we set up a "waitlist membership type" to use temporarily until the official CR waitlist becomes available).  We plan to first download reports of the people we will delete for our records.

+12
Accepted for Future Development

Be able to make split payments between giftcards and credit cards in the Point of Sale, not just cash and giftcard.

Linda Thorsen 5 years ago in Point of Sale / Inventory Management updated by Frank Gabriele 3 years ago 4

Is there a solution in the works regarding the POS when you have someone using a gift card/certificate? Right now the only option is for people to just use the gift card with a split cash payment. No way to use a CC and a gift card that I am aware of. We sell a ton of gift certificates during the holidays and it causes a big problem for us when people try to use them.

+11
Waiting on Votes

Add Paddle Rentals when booking online Court Reservations

Joe Bass 1 year ago in Reservations updated by Josh Weese 8 months ago 3

It would be great if members could rent paddles and balls directly from the online scheduler when reserving courts. Right now, it seems we would have to create a rental item for each of our rentable paddles and balls in order to allow multiple rentals across different bookings happening at the same time. This isn't feasible as we'd have hundreds of rental items in the dropdown menu. 

What I would love to see is an option to rent paddles and or balls when members are reserving courts online, that allows the member to check a box or click an option and then increase the quantity needed for their rental. Ideally this would be paired with the option to adjust quantity on the backend so that we don't overbook. 

+11
Waiting on Votes

Add a punch(es) onto a members existing package

Emily Henson 2 years ago in Packages updated by Tim Owens 1 year ago 1

As Admins we have the ability to deduct punches from a members package, but the ability to ADD a punch(es) onto a members' existing package would be great! This would simplify "merging packages" that only have .5 punches left to a new punch package.

+11
Accepted for Future Development

Concurrent Event Registrations Restriction

Sarah Boone 2 years ago in Events / Programming updated by Mike Bessette 1 month ago 4 1 duplicate

Please add a feature where a member cannot double book themselves and if a sub admin or admin wants to double book themself, they get a warning first which they have to override

+11
Waiting on Votes

Option to restrict members from booking on dates that are past their membership's expiration date

Josh Willey 3 years ago in Memberships updated by Ronnie Yin 5 months ago 4

This would give organization's the option to restrict members from booking reservations, or registering for events on dates that are past their current membership's expiration/cancellation date. So if a member's membership ends on April 1st, they will not be able to book a reservation or register for an event on April 2nd.

+11
Waiting on Votes

Allow members to tip their pro

Jeremy Jaech 4 years ago in Instructors / Lessons updated by Swing Admin 2 years ago 2

Right now we have to have a tip item in the POS which has to be overridden with the tip amount.  It is very cumbersome.  It would be really nice if a member could add a tip to their lesson fee

+10

Guest Passes for Members

Matt Landolt 9 months ago in Memberships updated by Front Desk 2 days ago 1

We'd like to be able to include a certain number of free guest passes (monthly) with our memberships. We'd like to be able to encourage our members to bring friends, and allowing them a couple of free guest passes each month would be helpful.

+10
Waiting on Votes

Profile Picture Showing up on Computer screen at time of check in at kiosk-currently its just the name that shows up- would be nice if the photo showed up too

Kathy Eckert 12 months ago in Attendance / Check-in / Kiosk updated by Josh Willey 11 months ago 1

Currently when our players check in at the Kiosk, only the name shows on our screen.  It would be nice if the picture no only  showed up on the kiosk device, but also on the computer at the scheduler desk.

+10
Waiting on Votes

Allow Guests to Check-In on the Kiosk

Rand Lee 2 years ago in Reservations updated by Aria Colby 9 months ago 3

Our club doesn't have a full-time front desk, so we rely heavily on the Kiosk feature for member check-in for reservations.

However, guests can't check in on the Kiosk. It'd be great if the Kiosk showed a drop down of all the guests, and they guests could pick out their name and check into a reservation that they are on.

+10
Waiting on Votes

Event pricing tied to membership

Mike Johansen 2 years ago in Memberships updated by Fred Lybbert 2 weeks ago 6 1 duplicate

We've created memberships with various powers and pricing.

Yet when we create Events, there isn't even a default price per membership. 

This is problematic when:
- new membership types are added. Then have to go into every recurring event and manually set the pricing for the new membership types.
- events are created with wrong info.

Memberships should have default event prices that can be overridden similar to how courts can be overridden for recurring event dates.

+10
Accepted for Future Development

Add more info in Stripe Payment API

Jammy He 2 years ago in Integration / Payment Integrations updated by Kasey Zandt 4 months ago 8

Currently the payment info passed to Stripe is very limited and it's hard for our accountant /bookkeeper to understand what the payment is by looking at stripe only, and will have to reconcile with Court Reserve. It would be very helpful if Court Reserve Payments can pass more information (eg. order number, or payer name, or payment type(membership, court fee, events)) to stripe. 

+10
Waiting on Votes

Event notifications at event level

Vijay Kandeth 3 years ago in Notifications updated by Kailah Stoddard 4 months ago 9 2 duplicates

Can we add a feature to event notifications so that instead of being global as it currently is, can we have the option of making it also event specific?

+10
Waiting on Votes

student report cards

Debra Russell 4 years ago in Any other Ideas / Suggestions 😁 updated by Tim Owens 4 years ago 4 1 duplicate

We have templates for student rating and "report cards" to show progression,  We would like the ability to have these uploaded and appear in the patron's profile so the student or parent can see online from their profile once logged in how the student is progressing, and what new class they should register for.

+10
Waiting on Votes

Daily Notes when Admin Logged in

Beverly Raelson 4 years ago in Any other Ideas / Suggestions 😁 updated by Aria Colby 5 months ago 7

Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!

Image 90

+9

Check a public booking's email address for an account already in the system

Jeff Moulton 2 months ago in Public Booking 0

Before a player is allowed to book via public booking, check to see if an account already exists with that email. If that account does exist, then prompt them to log in before booking the court/event.

+9

CLINIC/LESSON DRAG AND DROP TEMPLATE

Krystal Martinez 4 months ago in Schedulers 0

It would be extremely useful when creating the schedule for the upcoming months to have a drag-and-drop template feature. You create templates for all clinics, lessons, and events, and when working on the schedule, there is a drag-and-drop option. This will make scheduling for upcoming months more efficient. 

+36
Waiting on Votes

More Check-ins displayed on the check in bar up top

Eric Handelman 1 year ago in Attendance / Check-in / Kiosk updated by Jake Sciacca 1 year ago 2

Only 4 names appear at a time when people check in even though there is ample space for more names. The only way to access this is to run a report which our staff doesnt always have time/access to do in the moment. Also if one person checks in and that orange bar that is displayed appears showing what they are registered for, the next people that check in dont have the same orange bar appear for them.

+32
Completed

Self Check-in Kiosk (including scanning in)

Tim Owens 7 years ago in Attendance / Check-in / Kiosk updated 5 years ago 3

We noticed that there is a spot in the system which if you scan a members ID card and the member number matches, the system recognizes it. Is there anyway to enhance that feature so that is someone is on an event it will check them in automatically when the card is scanned?

+32
Completed

Be able to perform admin functions on the mobile app.

Tim Owens 8 years ago in Mobile App updated 6 years ago 8
+31
Completed

Add ability to have Event Coordinators at the Event or Event Category Level to Manage Events

Tim Owens 4 years ago in Events / Programming updated by Kim Lehman (Product Owner) 3 years ago 13 9 duplicates

The idea here is to allow certain individuals access to manage certain aspects of certain events such as but not limited to (check-in, email, registration, waitlist management, etc)

+31
Completed

Membership Capacity and Membership Waiting List

Alastair Millar 5 years ago in Memberships updated by Kim Lehman (Product Owner) 3 years ago 8 2 duplicates

Hello Team,

I know this is a common theme amongst Canadian clubs or clubs that have "membership capacity" limits. We would love if Court Reserve could track the total membership numbers across all membership categories, and or across several specific membership categories or one category of membership.

As an example, our club has several member categories: Year Round Adult, Year Round Junior, Winter Adult, Winter Junior, Summer Adult, Summer Junior and Non Member accounts. 


We would love it if we could ensure that only 400 adult members in total, at one time, could have an active membership at the club. So the software would allow you to set a "Member Cap" on our Year Round Adult, Winter Adult and Summer Adult memberships that are all counted in our membership cap together. 

Currently, we are managing this ourselves using approval / suspensions however it is a large amount of work to monitor and admin over. 

On top of this, we would love the ability to have a dedicated membership waiting list once our membership reaches capacity. A list that was time stamped that clearly outlined an order for prospective members to join the club based on the date and time they joined the waitlist list. Further, it would be great if the "Member Cap" and "Waitlist" worked in tandem so prospective members knew what number they were on the waitlist list and or, received a notification when spaces became availible. 

Thanks for the support :)

+29
Waiting on Votes

Allow for Integrations with MailChimp, Zapier, or Webhooks.

Gene DeVito 4 years ago in Integration updated by Michael Glover 5 months ago 6

Allow CourtReserve to be tied to MailChip, Zapier or Webhooks. 

+28
Waiting on Votes

Setting priority of Courts on what can be booked.

Kristen Larrick 5 years ago in Reservations updated by Chris Lanzone 3 years ago 3 1 duplicate

if facilities have pickleball courts painted on tennis courts, they generally have 2 courts per 1 tennis court. Can we add an option to force members who book pickleball to have to book Pickleball A and then Pickleball B before ending up booking pickleball courts on the second tennis court?

if pickleball courts only utilize half a tennis court, we dont want to block 2 tennis courts by only using half the court for pickleball. We want to book both halves of 1 tennis court before allowing members to book another pickleball court and blocking the second tennis court.

+28
Completed

Book a Pro

Tim Owens 6 years ago in Instructors / Book a Pro updated 5 years ago 8

The ability for members to be able to "Schedule" a pro for a lesson or hitting session from the member portal or mobile app.

+26
Waiting on Votes

Allow entire membership to be selected when registering a guest for an event so the guest owner doesn't have to register for an event they don't want to do.

Aria Colby 1 year ago in Events / Programming updated 9 months ago 2

Allow the member (grandpa) to register his non member grandchildren for a child's event without grandpa being listed as a participant.  A simple change to the drop down list could fix this (allow the drop down to include all members not just those that have registered for the event to be selectable) so members can easily sign up/pay for others be it another member or a non member.  This would also keep the event list to only the participants as well as make the reports more accurate.

+26
Completed

Allow Clients to Purchase Packages

Michael Dingwall 4 years ago in Reservations updated by Kim Lehman (Product Owner) 2 years ago 10

Currently Clients are not able to buy Packages online. These can only be sold by Admin or Sub admin. 

When booking online the system prompts users only with the Drop in price instead of the ability to purchase larger pass packs online. This increases workload of admin as individuals wait to purchase in person. Further it does not allow individuals unfamiliar with the facility/club the knowledge base of these programs.

I recommend adding the ability for clients to see all payment options available which booking online.