Help Us Make CourtReserve Better! 🗣️

We want to hear from you! Your ideas and feedback drive the continuous improvement of CourtReserve. Submit your ideas here and vote on your favorites to help shape our platform's future. Our product team reviews the idea board and updates our roadmap every 90 days, so your suggestions can directly impact upcoming features. 


The Process

To ensure that everyone understands the process the Product Team follows when reviewing/addressing submitted ideas, below is a breakdown of statuses:

  • Unmarked: This is the initial status when an idea is submitted. The Product Team will review all submitted ideas to determine how best to move forward.
  • Internal Review: The Product Team will review the submitted idea to determine scope of the request. A Product Owner (PO) may reach out to you for more detail.
  • Not Planned: If the Product Team determines that the idea is not valid or is not something that aligns with Product goals, the idea will be declined/marked as not planned.
  • Waiting on Votes: After the Product Team decides to move forward with an idea, this status will be set to allow time for others to vote on the idea. Ideas will be kept in this status for 90 days, as this will allow for enough time to garner votes and for the Product Team to better understand priority based on the number of votes received. 
  • Accepted for Future Development: Once the idea has been reviewed, discussed with the submitter (as needed), and prioritized by a PO, the idea will be accepted for development in an upcoming sprint. The timeframe for development will be determined based on other existing priorities/team capacity.
  • In Progress: When the idea has been estimated, the idea is considered in progress.
  • Beta: If the idea requires a beta testing period, this status will be set. This remains the status until Beta testing is completed.
  • Completed: Once the idea is released to Production, the idea is considered completed.

Throughout the process outlined above, POs will provide updates to keep you in the loop.

Thank you for being an essential part of the CourtReserve community!

+53
BETA

Lottery System for Courts

Tim Owens 5 years ago in Schedulers updated by Kim Lehman (Product Owner) 3 weeks ago 13
+51
Accepted for Future Development

Booking restrictions that only include reservations made by the member

Kate Holzhuter 3 years ago in Reservations updated by Julie Maiorano 1 week ago 9
+47
Accepted for Future Development

Schedules/Sessions inside of an Event

Tim Owens 5 years ago in Events / Programming updated by NSRC ADMIN 4 months ago 6 5 duplicates
0
Accepted for Future Development

Attendance Report

Sarah Boone 1 year ago in Reports / Event Reports updated by Tim Owens 4 months ago 2

+9
Waiting on Votes

Team registration for leagues

Katie Siddoway 9 months ago updated by Volli Host Stand 3 months ago 3 2 duplicates

many of our players would like to sign up for a league and play with the same person every week, and get scored as a team. We also want to run doubles tournaments and events with the same team members. 

Tagged for Prioritization
+9
Waiting on Votes

Early bird registration

Kristen Wilson 9 months ago in Memberships updated by Angela Petschow (Admin) 2 months ago 2

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.

+9
Waiting on Votes

Share Event Limits with Reserve Limits

Rob Hill 1 year ago in Events / Programming updated by Tim Owens 12 months ago 1

It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.

We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.

We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so.  As of right now, Events has one limit and then it switches to Reserve which has a different limit.


I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.

+9
Waiting on Votes

Allow Players to check into their court on their own - With no staff on site

Bethany Owens 3 years ago in Attendance / Check-in / Kiosk updated by SLPCC Web Admin - Mike 6 months ago 3

It would be nice to have the capability for a member to check-in via the app when they arrive at the court, essentially if the app could geo-locate the member to see if they are literally at the courts since there would be no staff/front-desk on site. 

That way we could charge players a no use fee if they no-show for their reservation. 

+9
Accepted for Future Development

Block member from adding American Express credit card in profile

Monica Heffner 3 years ago in Transactions/Financials updated 3 years ago 2

A member can add AmEx in their profile account as their card on file.  We do not accept AmEx payments.  Can you block this at the front end?

+9
Waiting on Votes

Member's group creation based on custom fields

Alex Miler 4 years ago in Player Management updated by SLPCC Web Admin - Mike 6 months ago 4

Having ability to create a dynamic membership group based on defined custom fields. In our sign-up form, we have several custom fields for members to express their interest in league play or socials or similar. Having a dynamic list of members that responded (filled in) and be able to create a membership group with specific criteria based on custom fields would be a nice feature.

+9
Waiting on Votes

Daily Notes when Admin Logged in

Beverly Raelson 4 years ago in Any other Ideas / Suggestions 😁 updated 2 months ago 6

Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!

Image 90

+9
Waiting on Votes

Events - Restrict to so many of male and female

Ashley Owens 4 years ago in Events / Programming updated by Danny McDowell 2 years ago 3 1 duplicate

So when having a mixed doubles event it would be helpful to be able to restrict to the first (numbered) so many males and females and then when assigning to the court be able to see this so you can pair up teams.  This idea was requested by La Jolla - Conan

Image 56

+9
Waiting on Votes

Sub Admin Privilege's Should Be Event Type Specific

Annette Moore 4 years ago in Settings / Configuration / Permissions updated by Tim Owens 4 years ago 2

ALL sub-admins can create any Event Type. This is problematic. Each sub admin's privilege's should be Event Type specific, similar to how Instructor's Lesson Types are.  Not all Instructors do each type of Lessons. As we have a number of Event sub admins, not all Event sub admins should be able to create all Event Types.  We should be able to have each sub admin only create the Event Types we want them to create. 

+8
Waiting on Votes

Create and/or rules around event restrictions

Kim Lehman (Product Owner) 3 months ago in Events / Programming updated 3 months ago 4 1 duplicate

In each event, allow the admin to create and/or rules (or if/then statements) around event restrictions. 

+8

Add Paddle Rentals when booking online Court Reservations

Joe Bass 7 months ago in Reservations updated by Jarrett Gordon 2 months ago 2

It would be great if members could rent paddles and balls directly from the online scheduler when reserving courts. Right now, it seems we would have to create a rental item for each of our rentable paddles and balls in order to allow multiple rentals across different bookings happening at the same time. This isn't feasible as we'd have hundreds of rental items in the dropdown menu. 

What I would love to see is an option to rent paddles and or balls when members are reserving courts online, that allows the member to check a box or click an option and then increase the quantity needed for their rental. Ideally this would be paired with the option to adjust quantity on the backend so that we don't overbook. 

+8
Waiting on Votes

Freeze account with restart date option.

Aria Colby 9 months ago in Memberships updated by Josh Willey 3 months ago 2

It would be very helpful to have an option to auto restart a membership after a freeze period.   Currently the action is to suspend the membership and manually restart it.  It would be great to not have to worry about the members account.

+8
Waiting on Votes

Add Apple Pay

Alexander Minogue-Stone 11 months ago in Transactions/Financials updated by Tim Owens 3 months ago 1 2 duplicates

Add the option to pay via apple pay for events or court bookings

Tagged for Prioritization
+8
Waiting on Votes

require payment for split fees

Drew broderick 3 years ago in Reservations updated by BCPH Admin 1 year ago 3

If players split fees require a payment before the reservation is confirmed

+8
Waiting on Votes

limit number of adults in a family membership

Drew Seath 3 years ago in Memberships updated by Mike Robinson 7 months ago 4

It would be great to be able to limit the number of adults that can be part of a Family membership.  We'd like to be able to limit a Family membership to 2 adults - without a limit to the number of children.

+8
In Progress

Ability to suspend a membership from a certain date in the future

Marc Kiezebrink 3 years ago in Memberships updated by Esteban Chirinos 1 month ago 6 3 duplicates

Yesterday, I had a member who paid two months of membership (May and June), and asked me to put her membership on hold for the month per June 30, since she would be traveling all of July. So, I wanted to suspend her membership per July 1, in order to avoid she would get the remainder of payment, which will be send 5 days before the payment date. However, I was told by the live support that this is not possible. I need to suspend the membership on the actual day that it has to be suspended. Unfortunately that means she will receive the reminder, and I will probably forget in 2 months that I should suspend the membership of one of my members on July 1. 

Therefore, I would like to see the possibility to suspend an account on a certain date in the future, and maybe give the possibility to add a date to reactivate it again.

Tagged for Prioritization
+8
Waiting on Votes

Prevent sandwich times exluding beginning of day

Erin Anderson 3 years ago in Reservations updated by Greg Bennett 3 years ago 2

Prevent sandwich times with ability to exempt the opening hour/beginning of the day. For example, club opens at 6am but lots of patrons like to come at 6:30am. Currently it's all or nothing and this prevents many people from booking. If opening time moves to 6:30am, this prevents the 7am patrons from booking. 

+8
Waiting on Votes

Enhanced filters to exclude some people, when emailing members

Admin LPTC 4 years ago in Memberships updated by Lynn Regan 2 months ago 4

Right now on Members | Email you can filter people based on Member Groups and/or Memberships. It would be very useful to add after that the ability to exclude some of those people, based on Member Groups and/or Memberships.

e.g. we are starting with a set of users, some of whom have no active memberships, and others who have an active 2021 membership ending slightly in the future. We captured this list of people in Member Groups. We are asking people to renew for 2022 by purchasing or pre-purchasing 2022 memberships.

We want to periodically mail a reminder to people that have not yet renewed for 2022, but there is no easy way to do it. We want to be able to write a filter like:


people from these XXX member groups except people from these YYY memberships. i.e. we want to bring in the 2021 member groups, and then exclude the people that already bought 2022 memberships.

So perhaps something simple like:


Filter players by Member Groups (this is already there)

Filter players by Memberships (already there)

except if they are in these Member Groups

except if they are in these Memberships



+8
Waiting on Votes

Kiosk - Use camera on kiosk to scan

Brian Montgomery 4 years ago in Attendance / Check-in / Kiosk updated by Tim Owens 4 years ago 1

Instead of having to get a separate scanner for our kiosk, allow us to use the camera on the kiosk to scan instead! 

+8
Accepted for Future Development

Better way to track email bounces and spam reports for emails that we send to players

Nic Janga 4 years ago in Notifications updated by Brian Martin 5 months ago 5

Since notifications are so important part of making sure that players are aware of what is going on at the club, and when they have certain events and registrations, it would be nice to have a way to see when an emails is sent for real, as we have many people usually complaining because of not receiving an email, it usually means 2 things: they got added to a bounces list or they previously marked our emails as spam, so it will be nice to see this information inside CourtReserve. 

Q4-2024
+7
Waiting on Votes

Profile Picture Showing up on Computer screen at time of check in at kiosk-currently its just the name that shows up- would be nice if the photo showed up too

Kathy Eckert 4 months ago in Attendance / Check-in / Kiosk updated by Josh Willey 3 months ago 1

Currently when our players check in at the Kiosk, only the name shows on our screen.  It would be nice if the picture no only  showed up on the kiosk device, but also on the computer at the scheduler desk.

+7
Waiting on Votes

Additional Kiosk Sounds at Check In

Robert Rothrock 6 months ago in Attendance / Check-in / Kiosk updated by Josh Willey 3 months ago 2

It would be great to be able to assign different sounds at the kiosk for different Membership Types as well as different membership status like "overdue" and "expired" and "canceled"

+7
Waiting on Votes

Discount for Early Joiners to an Event

Darryl Era 6 months ago in Events / Programming updated by Matt Landolt 3 months ago 3

The idea is to encourage the first people who join an event by rewarding them for booking first.


The discount would stack with whatever membership pricing they have.

+31
Completed

Membership Capacity and Membership Waiting List

Alastair Millar 4 years ago in Memberships updated by Kim Lehman (Product Owner) 3 years ago 8 2 duplicates

Hello Team,

I know this is a common theme amongst Canadian clubs or clubs that have "membership capacity" limits. We would love if Court Reserve could track the total membership numbers across all membership categories, and or across several specific membership categories or one category of membership.

As an example, our club has several member categories: Year Round Adult, Year Round Junior, Winter Adult, Winter Junior, Summer Adult, Summer Junior and Non Member accounts. 


We would love it if we could ensure that only 400 adult members in total, at one time, could have an active membership at the club. So the software would allow you to set a "Member Cap" on our Year Round Adult, Winter Adult and Summer Adult memberships that are all counted in our membership cap together. 

Currently, we are managing this ourselves using approval / suspensions however it is a large amount of work to monitor and admin over. 

On top of this, we would love the ability to have a dedicated membership waiting list once our membership reaches capacity. A list that was time stamped that clearly outlined an order for prospective members to join the club based on the date and time they joined the waitlist list. Further, it would be great if the "Member Cap" and "Waitlist" worked in tandem so prospective members knew what number they were on the waitlist list and or, received a notification when spaces became availible. 

Thanks for the support :)

+29
Waiting on Votes

More Check-ins displayed on the check in bar up top

Eric Handelman 10 months ago in Attendance / Check-in / Kiosk updated by Jake Sciacca 7 months ago 2

Only 4 names appear at a time when people check in even though there is ample space for more names. The only way to access this is to run a report which our staff doesnt always have time/access to do in the moment. Also if one person checks in and that orange bar that is displayed appears showing what they are registered for, the next people that check in dont have the same orange bar appear for them.

+28
Accepted for Future Development

Allow Members to Pay for Other Member's Court Fees (on split costs)

Christopher Hudak 4 years ago in Transactions/Financials updated by Josh Willey 1 month ago 10

We would like a member to be able to pay some or all of the court fees for other members on the booking AND still need to use the Calculate Cost by Player. We would really benefit from this. 

Tagged for Prioritization
+28
Waiting on Votes

Setting priority of Courts on what can be booked.

Kristen Larrick 4 years ago in Reservations updated by Chris Lanzone 2 years ago 3 1 duplicate

if facilities have pickleball courts painted on tennis courts, they generally have 2 courts per 1 tennis court. Can we add an option to force members who book pickleball to have to book Pickleball A and then Pickleball B before ending up booking pickleball courts on the second tennis court?

if pickleball courts only utilize half a tennis court, we dont want to block 2 tennis courts by only using half the court for pickleball. We want to book both halves of 1 tennis court before allowing members to book another pickleball court and blocking the second tennis court.

+28
Completed

Book a Pro

Tim Owens 5 years ago in Instructors / Book a Pro updated 4 years ago 8

The ability for members to be able to "Schedule" a pro for a lesson or hitting session from the member portal or mobile app.

+26
Completed

Allow Clients to Purchase Packages

Michael Dingwall 3 years ago in Reservations updated by Kim Lehman (Product Owner) 1 year ago 10

Currently Clients are not able to buy Packages online. These can only be sold by Admin or Sub admin. 

When booking online the system prompts users only with the Drop in price instead of the ability to purchase larger pass packs online. This increases workload of admin as individuals wait to purchase in person. Further it does not allow individuals unfamiliar with the facility/club the knowledge base of these programs.

I recommend adding the ability for clients to see all payment options available which booking online.

+25
Waiting on Votes

Allow entire membership to be selected when registering a guest for an event so the guest owner doesn't have to register for an event they don't want to do.

Aria Colby 6 months ago in Events / Programming updated 1 month ago 2

Allow the member (grandpa) to register his non member grandchildren for a child's event without grandpa being listed as a participant.  A simple change to the drop down list could fix this (allow the drop down to include all members not just those that have registered for the event to be selectable) so members can easily sign up/pay for others be it another member or a non member.  This would also keep the event list to only the participants as well as make the reports more accurate.

+25
Waiting on Votes

Add-Ons to Events & Reservations (with pricing options)

Seth Pomerantz 4 years ago in Events / Programming updated by Kim Lehman (Product Owner) yesterday at 9:11 a.m. 8 3 duplicates

Can we have a Custom Field option as an "Add On" option for an event? For example, add on's for camp are an After Care option, swim lessons and diving lessons. These are an extra charge for all 3.  It would be SUPER amazing if registrants could simply add on one of the custom field options and simply get charged a little more than the normal price for the add-on. Having an event with extra options is always useful, add a shirt for an extra cost, little extras for an 'upgraded' experience to an event, or our needs (swim lessons, after care and a diving class option for summer camp). We also ran into an issue with this for guests. It would be good to have an option to 'add on' a guest with you to an event and the extra fee gets charged to the event price. 

+24
Waiting on Votes

Allow for Integrations with MailChimp, Zapier, or Webhooks.

Gene DeVito 3 years ago in Integration updated by Tyler Steingard 1 year ago 5

Allow CourtReserve to be tied to MailChip, Zapier or Webhooks. 

+23
Waiting on Votes

Request for members to order items from POS system online via Member Portal.

James Thompson 3 years ago in Point of Sale / Inventory Management updated by Scott Canada 3 weeks ago 6

Request for members to order items from POS online via Member Portal. We don't have retail store & inventory. We manually order member embroidered club logo shirts & caps from a Screenprint Vendor but have to meet their minimums. We then have to manually bill the member for their item when we finally place the master order. The POS system would need to have sizes, colors, and vendor item # fields added to it. Would also need ability to run member reports to see member items and quantities ordered but not billed. When vendor minimums are met, we would then manually order the product from the vendor and post the fee to the member's account.  When fee is posted it also changes open members POS item on order file to ordered. This enhancement would make POS more robust and save much administrative time and member's time.