Adding guests to packages would enhance the package overing to cover all costs of an event &/or reservation.

Current package offering:

• Reservation type 
• Events Type
• Lesson Type
• All of the above packages can include the ball machine

Adding Guests to the package functionality would enable the package holder to pay for any of the packages offering and include the cost of bringing a guest

many of our players would like to sign up for a league and play with the same person every week, and get scored as a team. We also want to run doubles tournaments and events with the same team members. 

Our club doesn't have a full-time front desk, so we rely heavily on the Kiosk feature for member check-in for reservations.

However, guests can't check in on the Kiosk. It'd be great if the Kiosk showed a drop down of all the guests, and they guests could pick out their name and check into a reservation that they are on.

Currently the payment info passed to Stripe is very limited and it's hard for our accountant /bookkeeper to understand what the payment is by looking at stripe only, and will have to reconcile with Court Reserve. It would be very helpful if Court Reserve Payments can pass more information (eg. order number, or payer name, or payment type(membership, court fee, events)) to stripe. 

Can we add a feature to event notifications so that instead of being global as it currently is, can we have the option of making it also event specific?

We have templates for student rating and "report cards" to show progression,  We would like the ability to have these uploaded and appear in the patron's profile so the student or parent can see online from their profile once logged in how the student is progressing, and what new class they should register for.

Often times there are attention items that staff for the day need to be aware specifically for that day. It could be something about a specific reservation or maybe a member needs to update their CC on file. The expanded scheduler view can get crowded with notes or the note is not specific to a reservation or event. If there was a Daily Notes section for in house items that need attention at the top of the screen (or maybe an icon to hover over so as to not take up room) that would be very helpful!

When syncing with Swish, allow all players to view round robins/matches once on the Swish app. 

Set number of players per court and if there are fewer, automatically release appropriate number of courts for private reservations.

Hey there, we are hosting a couple of flex leagues using your league program. We want to make one of the days have less opt-in spots available but it won't let us do that unless we change the entire session. Can you add an option to adjust the opt-in limit by the game days?

Looking for a setting/option to "force" a staff member to associate all POS sales/transactions to be associated with a member. If it is a walk-in sale, we can always create a fake member called "walk-in Sale" to sell items to.

An issue we have today is that if a transaction is completed at the POS WITHOUT a member being selected, the transaction cannot be updated thereafter. This presents an accounting issue for the members account and transaction history.

ELSE - we need a way to edit the transaction AND THE MEMBER NAME after-the-fact.

Members to use their phone to check-in by simply clicking on a CHECK-IN button on their reservation

It would be great to be able to assign different sounds at the kiosk for different Membership Types as well as different membership status like "overdue" and "expired" and "canceled"

If a guest signs a waiver and then becomes a member, i would like to attach their previously signed guest waiver to their member account so they don't have to sign the waiver again

Title: Replace Textbox with Dropdown for Cancellation Reasons in Membership Cancellation Prompt

Description: Currently, when a membership is canceled in CourtReserve, the system prompts users to provide a reason for cancellation using a free-text textbox. However, there is no option to switch this input method to a dropdown (combobox) with predefined cancellation reasons. While adding custom fields allows administrators to define specific reasons, these fields only appear on the membership details tab and not in the cancellation prompt. This inconsistency leads to difficulty in standardizing data and streamlining reporting.

Postconditions:

• The cancellation reason is successfully saved and is available for reporting and analytics.
• Administrators can analyze standardized data to identify trends in membership cancellations.

Benefits:

1. Ensures standardized input for cancellation reasons, improving data quality.
2. Reduces manual errors from free-text entries.
3. Provides consistency between custom fields and the cancellation prompt.
4. Enhances reporting and analytics capabilities by categorizing reasons.

Edge Cases:

• Administrators should have the option to allow users to provide an "Other" reason, along with additional comments.

Many facilities have multiple uses other than court bookings. A facility such as ours, has a gym portion as well as tennis and pickleball courts. Court Reserve is a premier software for handling our facilities bookings. But we also have members who only utilize the gym space. We currently have to pair Court Reserve with a separate software such as GloFox, JoinIt or LightSpeed, to have a key tag scanner for our gym members to check-in and to pull up their account with a Face ID. This system also has a door access feature to help manage our 24hr facility. 

This all-in-one package would be beneficial to multi-sport facilities but also enhancing Court Reserve check-ins by adding a key tag scanner, face ID profiles and door access.

Prevent refunds due to reservation rescheduling cost differences.

Example: When a member changes their reservation from 2-1 hours it is not considered a cancellation by the system so the person automatically receives a credit to their CR account.  They are really canceling 1 hour of their reservation and should not be credited for it.

We use phone numbers to pull up member accounts.  Unfortunately because there is not a specific criteria on how a number is entered, it makes the phone number lookup difficult.  For example a number can be entered as xxxxxxxxxx, xxx-xxx-xxxx, or (xxx) xxx-xxxx and the search will only pull numbers in the exact same format as listed on the account.  

Please, please, please either force the number to be entered a certain way -or- update the search so that it can pull a number regardless of it's format!!!!

As a seasonal club with 2 seasons of members in our DB, we want to a) stay in touch with our previous year's active membership and allow them early bird registration in March. There is no easy way of doing this in CR as all of our memberships are now over and all members in the DB look the same. We need a way to ID them and then offer them a membership before the general public.

Set certain memberships to require payment profiles and others such as Guest to not need a payment profile.

It would be useful for clubs to have the ability to share the limits between Events & Reserve a Court.

We would really like to be able to create mostly events and if they are not filling up, switch it to Reserve.

We want to prevent the same members from monopolizing the courts, so having these two system share the same limits would aid us in doing so.  As of right now, Events has one limit and then it switches to Reserve which has a different limit.

I don't think all clubs would use this feature, so it might have to be a checkbox that each club decides on using or not.

It would be nice to have the capability for a member to check-in via the app when they arrive at the court, essentially if the app could geo-locate the member to see if they are literally at the courts since there would be no staff/front-desk on site. 

That way we could charge players a no use fee if they no-show for their reservation. 

A member can add AmEx in their profile account as their card on file.  We do not accept AmEx payments.  Can you block this at the front end?