Create an account doesn’t really explain accurately what it is for – For our situation, I would need it to say ‘Become a Member’ then it is very obvious, then we can hide the other ‘Become a Member’ link at the start of the header nav items to make more room!
To be able to edit the name to suit whichever industry would be super helpful

In attendance tracker, we'd like the ability to track guest arrivals with members. For our club, members are allowed to bring guests, but there is an associated guest fee, so we'd like to include a count of # of adult guests and # of children guests associated with the member family attending the club. A simple numeric drop-down for the adult/children guest would work for us but the ability to add custom fields to the process would be really ideal.

Some of the web pages should be available just for active (paid) members while "un-visible" to inactive/suspended members. If this is available, you can build pages with info that is only available for active members.

In order to protect some of the web pages for active (paid) members only, there is a need to add one more option into Page builder beyond "All" and "Logged in" users. This will add one more level of granularity for building pages and allow, for example, entry code sharing or any other sensitive info that should only be available to active members.

Often more than one person will collaborate or review email before sending to the club.  It would be helpful to be able to save an email as a draft.  

Currently the system allows a member to update their name and personal details.

However we have come across a member who tried to give their membership to someone else - by changing name, gender AND date of birth.

This is problematic as we have strict rules on who gets to be a member (we have a substantial waitlist).

What we would like is to prevent members from updating their name on their record.  

OR

Have a notification alert be sent to us if someone does a change like this.

Have a way to mass change player ratings. Rather than going to an account, changing their rating and going to the next person. Develop a way so I can change multiple people at once. 

It will be nice to have a way to update selected events' prices in bulk so we don't need to update them one by one.

There's a checkbox for Event Withdrawal Notice when a staff does it, not when the member does it.  

Since a notification when you register for an event can add it to your calendar, it seems appropriate a notification when you withdraw would be sent to remove it from the calendar.

We have basically 2 membership categories. First, a membership that pays no monthly/annual fees, just pays as they play - $10 to sign up for an event and $10 to make a reservation. Second, memberships that DO pay a monthly/annual fee (i.e. $50 a month) and this membership provides unlimited play for events/reservations. So what happen was, we had a person sign up for the $50 a month membership, and then just before it was to renew, they sign up for a number of events (30 days out) and reservations (7 days out), which were ALL free of charge because when they signed up for these it was based on the $50 membership. Instead of renewing the $50 monthly membership, they then cancelled their $50 monthly membership and went to a Guest (pay as you go), but the system did not update this member's event charge for those future events and reservations they had signed up for.  Therefore, instead of them being charged $10 for these events they attended while being under a Guest membership type, they were free of charge because they signed up for them while under the $50 monthly membership.

Is there a way to "Track" No Shows and determine the overall Percentage Vacancy on any given Day/Month/Year?

Can we change the format of the All Transactions page under billing to show a running balance like banks statements have? Basically, there will be a column with the date, a column with the type of transaction and the transaction date if it occurs in the future, a column for the fee, a column for payments or refunds, and a running balance to show how much is owed or on credit after each transaction. It would look like this:

The invoice page works fantastic but I truly believe that revamping the All Transaction page to look like the table above would vastly reduce the confusion from customers when it comes to explaining charges on their accounts.

Guest Database in a Dropdown. So we don't have to type the same people over and over.

Would be great to see the NEWS section that is visible on a desktop also through the APP.

Re: Cancel Dates,

The way you have “Cancels” setup- You have to “Delete” the Reservation to Create a “record” of a Cancelation for Reporting. I wonder if you would consider setting up a way of “Flagging” Cancelations (and No-Shows) without having to delete the Reservation? This is particularly important for Lessons. We can’t “track” Cancelations & No Shows for Lesson Reservations. More importantly, we can’t track them down to the “Pro” level. Some of our Pros are getting paid for all of these “No Shows” and “Late Cancels”. I have no way of quantifying how many Lessons are actually taught. I’ve got some Pros getting paid for 8 hours while only stepping on the court for 3 hours because of Late Cancels and No Shows. If there is something in CR, let me know.

We would really benefit from being able to write down general notes about  a specific member.

(I.e. Has specific preferences, details of previous interactions, $$ owed from previous visit, "History of no-shows must take payment upfront" or other information that would allow the staff to better serve that member)

This would require a visible icon in the scheduler view that would show details of the note when staff hover of it. 

It would also be important to show these notes when staff are making a reservation for that member.

Have an option to make Lessons count towards Concurrent Reservation Restrictions

Allow for a note when approving for events.  We have borderline players that we will sometimes allow in to see if they are ready and would like to include this is a trial, like how a comment can be ade when denying event approval

I would love a report where I can find unused hours on selected dates, time, and courts. This would be helpful when implementing new programs, tournaments, ideas. etc.

There should be an easy way to email reminders to members who have an outstanding balance and unpaid fees (of any sort) older than X days.

Add the ability to run reports like SALES SUMMARY

Ability to set up Contract Time easier with the ability to set the % based on the time played as well as the payment plan details.

Currently we can copy sub admin settings for a new sub admin, but once created, we need to update each sub admin individually to add a new permission for each of them.  It would be nice if we could have a template sub admin permissions for monitors/club stewarts vs pros, etc. and then all admins assigned to that template would at a minimum get those permissions.  If we update the permissions in the template, it automatically propagates to every admin so we don't have to update one by one.  Individual admins could still be assigned additional permissions on top of what is in the template.